RingCentral MVP Reviews: 4.0/5 — Solid Choice

The best part of RingCentral is how easy it is to create different round-robin call queues and track the performance of the staff answering the calls. RingCentral is a fair price for the service provided, and it is easy to add users and make changes.

Since ring central is a softphone, call quality is tremendously affected by internet speed. When selling over the phone, you need to sound good we had to upgrade to faster business internet. We have had no issues since the speed upgrade.

Ring central helps us fairly distribute incoming sales calls to specified teams of sales staff. It also allows staff to text without using their personal phone.

With the Ring Central MVP Package you not only get phone service, but you also get a secure fax line (that is GLBA approved), and secure video chat that is powered by Zoom (but with extra encryption).

I would prefer a more US Based customer support system. Unfortunately, they use a overseas customer support system and it can be difficult. Also, sometimes my toll free phone number come up in caller ID as china.

At one point, I was paying a great deal more for three separate services (phone, video calls, and secure e-fax. However, with Ring Central MVP, I get it all at one low price.

Being a remote employee, I do not have a physical work phone to take work-related calls. Instead, a work phone number is connected to the RingCentral app. Any calls to that number are directed to my smartphone. From texting, phone, and video call - RingCentral has it all. You can use the app on your mobile device or desktop.

Sometimes the app will log you out. I find this happens to me when I restart my phone. A minor hassle but any missed calls or texts are forwarded to your email as a backup. These notifications keep you up to date on the latest communications.

RingCentral eliminates the need to have multiple devices to receive professional calls and provides various forms of communication to stay in the loop at work. If you don't have the number of another coworker, the pre-loaded directory comes in handy.

Management is easy to use. Call quality is great. Tools are helpful to troubleshoot.

Like most vendors, once you get up and running with a signed contract, you lose the direct connection with an account manager.

Mostly audio and conference calling. Some video calls.

The features and the app that allow me to connect in the office and out of the office

Sometimes I can't get a recording, I'm not sure why

We are able to do documents showing when we called a customer, we can hear the recorded conversations

We used to resell and use internally another VOIP product that was surprisingly inferior to RingCentral MVP. After doing the training we have been very happy with the support included and the step by step training that has allowed us to quickly ramp up selling and using this new platform. Best of all with the annual payment we have been able to save customers money. We highly recommend this product and am very impressed with how far they have come in the last 10 years.

Any VOIP has call quality issues when you do not have a great Internet connection.

Our last VOIP provider support was non-existent. They expected each of my techs to perform a 40-hour training. RingCentral MVP has solved those problemsby allowing for training in a fraction of that time. It's been great!

The convenience of making calls and not worrying about dropping calls during important work conversations.

I don't particularly appreciate that it times out after several minutes of not being active on calls. I wish it would wait a bit longer.

I can schedule my requests with the provider's offices with clarity and no disconnections during the calls.

I can access articles about any questions I may have or pick up the phone and call for help.

I haven't been able to find anything I dislike.

Ring Central helps my team be mobile and follows us anywhere.

i like that it functions just like zoom, it appears to be faster

other than not being able to connect it to my google calendar, no complaints at this time, typically used for client meetings

I notice that it is much easier to get external people onto meetings

Ring Central has allowed me to work internationally and stay connected with my clients without interruption. Able to make calls and set up video conferences either from my laptop or my Android phone.

I have nothing negative to say about RingCentral. They are very responsive to any issues and I have not experienced any outages or lost connections. My clients have been able to hear and understand me. I have nothing negative to say about my experiences with their services. Highly recommend for digital nomads.

I wanted to stay connected with my clients via phone and web conference while I was working internationally. Able to call from my US based number in Vietnam, Thailand, and Mexico without anyone knowing I was away Stay productive while outside of the United States. Clear communication whereever I was in the world

Ease of use; phone, video calls, messaging

While with ring central, I can take calls at my desk, from my PC, or my cell phone, I do sometimes have issues with receiving notifications. Sometimes I don't get notified of a phone call or message.

With ring central, I can easily communicate with anyone in my organization. I can either use my cell phone, work phone, or the main company number. We can have meeting on it, group messages and even send messages to the whole company at once. This makes communications very easy througout the company.

RingCentral has almost every feature that you would want in a phone system, and their service and reliability have been outstanding for us. I have been a RingCentral customer for over 15 years and have never experienced a major outage or interruption of service.

I wish they had more flexibility in extensions that may not make many/any outgoing calls but require a deskphone. Their pricing scheme does not work for all organizations.

RingCentral MVP brings us outstanding service without costly capital/maintenance/upgrade hardware bills. We, and organizations that I have referred to RingCentral also have benefitted from the flexibility of the service and when COVID lockdowns started, moving employees home was trivial (pick up your phone and go) and video conferencing was seamless (already a feature every customer had).

its easy to use and does everything plus so much more then what our old telephone lines did

the website back end is a little tricky to figure out but thats because it can do so much

i have not use this sadly

Call management on one app, streamline is great

The call quality of the support line. It is tough to hear the agents.

Central call system, text and voicemail messages on app.

We have used RingCentral for about a year, and thus far, it has been exceptional. No connectivity issues, simple to use (like a normal phone), and the convenience of taking your "office phone" with you is excellent.

I'm not sure I have anything that I dislike. It has been almost flawless in my opinion.

I work in a warehouse so being at my desk is not possible. I have experienced much quicker resolution to solving problems for my sales reps, who can readily get in contact with me via phone and not email.

Most times, it is plug-and-play. When it wasn't, I was able to get competent help quickly.

Not easy to self-service, but there is always help.

Using it as an intercom is great vs. walking all over.

We have been using Ring Central for our business for a very long time - of course there have been a few minor hicups but there has always been someone to help us and issues are fixed very quickly.

There is not much to dislike - one minor thing is that recorded calls get deleted and don't save forever

It is easy to use

Ring-central customer support is the best. They will put all their effort into fixing your problem.

Their Ring central desktop app interface I don't like.

I have been in contact with them since i started using their service i am helping Ring Central to improve their service in my region, and i have discovered a quick fix to resolve the connectivity issue for small companies in my region. Ring Central has been very supportive.

One of the most easiest user interfaces and makes everything quick to access with clear audio quality.

Sometimes, on a slower office computer, it can run a tad behind but nothing major.

We can easily connect with our customers and get them set up with our technicians. It has increased business and overall positivity on all aspects of work.

Remarkable Features and easy to use. Video calls.

I don't particularly appreciate chatting with the Robo chat. I'd rather chat with a live person.

Our business got RingCentral to integrate with another software.

Ring central offers a great suite with very reasonable prices, all with responsive tech support.

Sometimes I find that the off shore tech support struggles keeping up with certain issues I have, though they really do try their best.

MVP has helped my team stay in touch in and out of the office and it offers the best plan for team monitoring

Ease of use, its a great service that's very easy to use

the fact that i need to contact support to upgrade an account or remove a License i no longer need

its easy to run a contact center with ringcentral

We are a mid-sized company and I like how easy it is to set up new users and manage all aspects of the phone system.

At this time, this system satisfies all of our needs to nothing to dislike.

Managing multiple users from coast to coast and overseas is very easy. Having clear and reliable communication is a must in our industry.

I love how easily accessible it is to use anywhere and with any device.

It would be nice if it gave you the option to record a meeting.

We use it to join meeting with other health facilities.

I like that ringcentral makes it possible to meet with a team virtually especially in these times.

It doesn't seem to be as well developed as its competitor, zoom.

makes it possible to meet with a team virtually especially in these times.

We run a dispatch call center that utilizes Ring Central. It is perfect for us and the call center loves it! They can answer the phone from their computer using headsets that make it very easy to use.

You have to have good wifi service to utilize the software, which usually is not a problem.

We are able to run all kinds of productivity reports and even use it to provide rewards for those answering the most calls. We can also tell the average length the call took and who has the most calls.

You can easily connect and collaborate with coworkers. I also love how easy it is to get someone connected who has never used the platform before.

Remembering the meeting room number for each person can be a challenge. We just include it in our meeting invites.

I can easily connect with students and share screens to show them line-by-line documents and explain things in real-time face to face.

I love how we have a communication platform very similar to Slack that also has a built-in phone system, so we do not have to have physical phones. We are also able to get the app on our phones and take calls no matter where we are.

It has a few bugs here and there. One major one is sometimes, when we put someone on hold, it will just hang up on them.

We are able to have excellent team communication even if we have people working remotely. We are also able to save a ton of money on phones since they have a built-in easy to use phone system

how easy for outside users to join, they dont have to be members

someitmes a bit laggy. and it will be a bit choppy

not having people come into an office during a pandemic yet we can all meet together

It is easy to use. You can be on the phone AND fax at the same time! You also do not have to worry because it is SAFE!

There is nothing I dislike with the RingCentral fax, and that's a fact!

It is a quicker solution to printing and then emailing. The reason it is quicker is that you can utilize what is on your computer as in your storage or documents. All your contacts are right there as well, no need to dial on an outdated pad.