Aircall Reviews & Product Details

I love how easy and intuitive using Aircall with my company's customer service process is. We are a small, close-knit team and being able to leverage Aircall's features of easily transferring calls and its integration with Shopify makes the experience with customer calls much smoother.

Honestly, there really is not much about Aircall that I would want to change. Everything works so nicely already!

Receiving customer phone calls from either my computer or my cellphone works seamlessly, making my job a lot easier than using a traditional landline. As well as Aircall's native integration with Shopify—my company's online store platform of choice—allows for faster and more efficient customer service calls.

Rapidity how easy I can switch from one phone to the other.

I don't like that sometimes I am not able to see the notifications on my phone or doesn't ring on my phone

Well that I am able to use several phones at the same time

It is very user friendly and it is so versatile that you can even use it in your smartphone.

There should be a function on the smartphone app to mute sounds and vibration

Separating the messages section and the To-Do tab is very helpful.

They way it is able to call any number worldwide.

It can be slow at times which is annoying.

Support issues within a food delivery infrastructure

Its´s a really easy to use platform, best thing about it is it´s an app so I can use it from my personal phone whenever I have to cold call. The app is helping me a lot to be always active and connected even if I´m not in the office. Also it has all my contacts from SalesForce so I don´t have to wonder who I´ve contacted

Truelly I can´t think of anything right now

It´s solving that I don´t have to use my personal phone to make cold calls, I can do them from wherever I want and I know who exactly I´m approaching or who gave me a call back

Aircall is a tool that allows us to make calls smoothly. It is very easy to integrate it with CRM tools to keep track of your calls and provides you with dashboards that provide your company with useful statistics about team performance. Moreover, it is also possible to classify calls with personnalized tags, which eases sorting calls as a team member. In terms of collaboration, we highly appreaciate the "coaching" tool, which allows team leads to coach newer team members while they're cold calling.

So far, the only feature I dislike about Aircall is that we're not able to export the contacts that our team members save. Should they fix this issue, it would become a very powerful tool.

It is our main outbound prospection tool for leads in national and international markets. It also helps us keep track of our team's performance while calling, which is really useful since we have a fully remote team.

Its great because we can record calls and rerun them for confirmation at a later time or if we ever miss anything on a call we do not have to recall a CLIENT we can just run the recording.

So far none everythings been great and useful

Not having to recall clients because we can run recording

You can have a different work phone number on the same mobile which separates your work and personal life.

You can't merge calls and can't take screenshots and attach photos.

Separating of work and personal contacts and how we interact with them using the same mobile.

It helps us communicate with our customers promptly. I appreciate that it shows the customer's location time so we know if we can call them or not. Other competitors don't have this kind of feature.

Sometimes the system lags and reconnects. Some of our calls are getting disconnected. They should schedule system maintenance to maintain good quality and good connections.

It makes our job easy because we can help our customers with their concerns. We can also avoid calling customers at night because, in Aircall, we can see their time.

Aircall is very easy to use. It only needs to be configured once. It is so easy to troubleshoot for audio issues and loads fast, which I admire about Aircall. I once used a softphone that loads for 30 minutes, which was exhausting. I also love how it is straightforward to navigate the buttons. I would say it is very user-friendly. Not too many buttons, and this works best for me.

I love everything about Aircall. Maybe a suggestion from me is to improve how conference call works. I would probably want it more straightforward and, if possible, to leave the call when I am not needed anymore.

It helps us manage to receive and make outbound calls. I love how it is straightforward to do an outbound call. It automatically identifies the number's area/country code and also shows the time so we can proceed with caution due to the time difference.

Because Aircall interacts with your CRM, you can easily add phone numbers from a client's website to your calling queue without manually adding them. The software updates the contact's number in their Salesforce or other CRM profile. Aircall is also very helpful in terms of call recordings.

It occasionally freezes for me, and I wonder if an internet connection is to blame. Most of the time, it doesn't even indicate an issue. Despite my negative experience, I still think people should use this app.

My issues with a high volume of daily incoming and outgoing calls are solved thanks to Aircall. It benefits me much because I can quickly locate all the recordings if I need to examine a call.

Aircall can easily connect with other tools in our platform. It is very reliable and accessible, which helps in meeting a high volume of productivity at work. It is fast and always has a clear connection throughout our calls. It is also easy to track our call logs. Great company choice.

I am hoping for an updates for a one-click call connected to the Aircall app. We still have to do copying and pasting of the phone number.

Tracking of call logs and easy communication with clients and partners.

I love Aircall as it is. It is very easy to navigate. You can easily manage your calls, monitor all the calls that you have received and missed calls. I also love the fact that we can save contacts so we can call them easily.

Aircall is perfect! Assigned from the fact that you can easily monitor all of your calls, you also have the option to change status whenever you are on break or lunch or in a meeting.

Aircall resolves issues with monitoring all calls that we received and missed specifically for myself since there is a filter option, which is not available on 3CX in the past. You can also change status so it can be easily monitored what you are doing.

what I like the most on aircall is the quality of calls I received compared to older tools that i used to. I can easily do inbound and outbound calls at ease kudos to the developers

from my standpoint, I cannot find anything bad on using this app compard to other tools like cisco or softphone, again this way better than those and kudos to the developers

it solves the dilemma of having poor signal or static line while taking a call from a client. I can see from their surveys as well that they can hear me better compared to our former tools

It is the phone and messaging system created for the sales and support personnel. Slack, Salesforce, HubSpot, Intercom, and other crucial business and communication technologies are all accessible, dependable, and integrated.

None so far. I like everything about Aircall

we cant easily track the details on every call

What id like about Aircall is I can call all our partners smoothly, and such a big help to our company

Some countries need to contact manually, such as Singapore

benefited us when calling partners, communicating with our customer

We us this tool to receive calls from guests and chauffeurs. I appreciate that it has its own app for me to be able use while working. I have not tried other competitor tools except for this.

It is sometimes hard to make a three way call and for example I am calling a guest while the main call is on hold, and the main call disconnects, the call that I am doing is disconnected as well.

Whenever we need to call the guest for verification, we use aircall and it also provides us the time on the location of the guest. It is very useful and hope that it will continue providing good service.

Aircall is extremely easy to use, with user-friendly features allowing people of any age to utilize it with minimal supervision.

Aircall might have a few downtimes, but it gets fixed in minutes when reported or detected by the system itself.

Aircall helps us communicate with our business partners to close deals and talk about other business stuff.

When calling our customers, it's very easy to navigate, and there's no interruption. No static line and breaking up while talking to the guest's or customers. Very rare to experience any disruption.

This is not anything to do with the Aircall itself. The transaction will be smooth if you're properly connected to the VPN and there's a strong signal for an internet connection.

I was able to coordinate with our guests in a timely manner and have a clear conversation with them even though the news we're about to deliver is not that good.

Transferring calls to the right department and easy access in locating the person on your account to call.

It would be better to return the old interface since it is much easier to access the profile.

Before there are a lot of calls that are not coming through and I think it was fixed by Aircall through their update.