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Aircall Reviews: 4.4/5 — Solid Choice
Aircall is the cloud-based call center and phone system of choice for modern businesses. A voice platform that integrates seamlessly with popular CRM and helpdesk tools.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Training | Documentation |
| Languages | English |
Compare Aircall with other popular tools in the same category.
The support from the Aircall team for setting up Aircall as well as resolving issues has been awesome. The app has been working really well for our employees and they are giving positive feedback after using Aircall.
Each team on Aircall cannot have their own set of tags.
Our sales reps were using WhatsApp for reaching out to customers, and those calls were not auto-logged to our CRM. Aircall solved this problem and all the calls are now tracked on our CRM. The integration is working really well.
I find the integration to Husbpot super useful. I think that's one of the main upsides of using aircall - it makes the sales experience seemless and unified. Also, I find the call quality exceptional.
I think there should be a way to link Husbpot contacts with Aircall. That way, I can keep track of incoming calls. Maybe partnering with a Caller ID provider as well.
Aircall solves the problem of making our sales cycle versatile. The SaaS model promotes working in volumes and making sure we're on top of every lead. Our business performance has definetly increased and will continue to increase as more and more team members join out initiative.
What I like best about the Aircall is its call monitoring option in that on the live call we can listen to our client conversation with our support team and if required we can share the feedback over the same call
What I dislike about Aircall is that sometimes it gets stuck and doesn't work and in that situation, we have to close it and reopen it again and we can fix this issue by enhancing the application software.
With the help of Aircall we are able to help our client over the call and as it is having a call monitoring feature and with that if any of our support members have any issues we can advise them on the same call and in the dispute situation we have the call recording to show our clients. Because of this, it's improve our productivity and efficiency
I like AirCall because it helps us to communicate with our clients and partners. It is very easy to use and convenient to us. Aircall has a clear sound and line. The upgrade is very helpful. I love it!
There is no thing that I do not dislike the Aircall. Aircall is a convenient way to communicate with our partners and clients. The sound is good and clear too. I love the new upgrade of Aircall this month of July.
Aircall is the one we are using for calling our clients and partners. It helps us to reach the person we need to speak with especially those urgent matter. We are also recommending this tool.
I would say that it is the best user and cost friendly software that should be used by all call and contact centres. I highly recommend it!
Well, I don't think so that there is something to dislike about it. It's already doing great.
It gives me a feel of a real virtual phone. I can make both, inbound and outbound calls, I can track missed calls and history.
It's simple to use and allows to attend inbound call and make outbound calls too, while there is a MESSAGES tab as well, so it's just like an actual cell phone in hand.
It literally has nothing to dislike or comment on for improvement
For me, aircall is doing a great job even now.
The sound clarity is very good , the best thing I like is we can save contact numbers of our suppliers on it
The ring tone is very low , would be helpfull if some more unavailable status is added
Even without airphone , the sound clarity is great .
Easy to use and doesnt have any bugs when it comes to calling guest or partners especially during our high volume hours of the day. Everyone is able to use it without any issues.
I wish it had more options to like the history of the conversation and possiblity even having an option to save recordings during the application. I hope this can be added in the future.
It helps in reaching out to guest and enabling us to coordinate updates and ensure that we are able to make modifications without much challenge on our business.
The interface is easy to understand Very straight forward and easy to the eye
Sometimes it loads slowly and I must exit and reopen the app However,it does not always happens,so I will give good rating for this app
Contact center
I love how it integrates across platforms and devices. It's integration to client profiles within Hubspot makes for a streamlined stress free and efficient calling system.
I don't often see when inbound calls come through or when i receive an sms response from a client. Some calls can be garbled but its likely an ISP issue rather than Aircall.
How to connect with clients as quickly and efficiently as possible from within Hubspot to maximise the number of clients reached. Also able to review and listen back to calls easily to improve performance.
