tawk.to Reviews: 4.5/5 — Highly Rated

I love the desktop app as well as the phone app. It is very customization and easy to setup and use. Best of all its free in every way with out restrictions that I can find. It also has an amazingly quick update and response time to changes made, like an agent going off and online.

I don't dislike anything about it except that its branded, but its free after all. I also am sad that it doesn't directly connect with my help desk software, but that isn't Tawk.to's problem.

Customers being able to ask quick questions with technicians.

Tawk.to is one of the best services to chat with your website visitors in real time. It is a completely free service. You can integrate with Tawk.to just in seconds by copying some lines of Javascript code to your webpage. We integrated tawk.to with Wordpress and Moodle just in seconds.

There a some internalization issues when used in a language different than English.

We integrated Tawk.to with Wordpress. With this integration visitors are now able to chat instantly with the company if a staff is available to reply. Otherwise Tawk.to is notifying us with e-mail, so we are not missing any potential clients.

Tawk.to is complete solution for make conversation with your web site visitors. It is completely free and good than other similar softwares. It has got tons of features such a widget customization, chat history, multiple agents, departments, use one account on multiple site, multilanguage and user management. Also tawk.to has got mobile and desktop application for all known platforms. It has got Javascript API for entegrate your systems. After conversation tawk.to can send users to conversation log.

Tawk.to is very good chat solution and really i can't find immortality.

We use Tawk.to at our all system including web site, moodle LMS, our customized automation system and online examination system. Our students can reach us from every place (mobile and desktop) and every time. We can track our students previous problems and conversations.

We have installed Tawk Chats on our multiple websites and offer our clients easy chat access to get in touch with us anytime. The Chat Widget can be integrated with multiple websites allowing our customers and prospective clients to get in touch with us

The notification alert settings are simple to set up but they do not work for some time, which causes us to miss the chat. However, we have worked around this issue by sending us an email for any missed chat

We are a software product company and we have multiple websites but a common support team. Tawk helps us to receive chats from all sources in one common dashboard thus making it easy for me and my team to be able to respond to all queries. We can also set up response shortcuts which we can access with a shortcut key thus saving us time and to reply to the waiting customer fast.

Tawk is amazing, it is the best free live chat solution for any business. I have been using it for over 6 months now, and I couldn't be happier. It is packed with features and integrates with many big eccomerce apps.

The only thing I dislike is the emails. I only have one live chat agent and myself that replies to requests; whenever we miss a request, I recieve two emails, it isn't the end of the world but it's a pain. Going through the settings, you can't change it either. The customer service team is also okay; it's definitely not the best. All the things they say are just copy and pasted from a script they have.

Tawk is offering a free live chat service to smaller businesses like ours, it is free, has unlimited seats, and no features are locked behind paywalls. Our small business can't afford to spend $100 USD+ every month on a live chat service, and talk does everything plus more for free.

Tawk.to is the best live chat solution for every business website. It has many powerful features. For example, the knowledgebase is integrated within LiveChat, Canned quick replies, has many customisation options, and alerts when the agent is already serving the customer.

Data management needs to be optimised as the pre-filled form field doesn't store in a database. Or should provide an option to keep database via webhook or google sheets.

It helps us to provide support to our visitors/customers and turn them to convert into sales. Best tool for new agent onboarding and share knowledge base within for frequently asked questions.

A lot of features you would expect to pay for with others but not with Tawk. The live chat is great and we don't have to pay per user.

The UI is a little outdated but it does the job and exactly what we need.

We have multiple avenues for our customers to get in touch with us and Tawk is a great way for instant communication when browing on our website.

I know Tawk Chat very well since my first job. It appeared to be very helpful to communicate with online visitors and automate some of that communication. No I often use Tawk on my personal landing pages. For example if there is a vacancy on our website, I ask to add Tawk code on that page so I can reply to candidates immediately.

The best way to use Tawk is on the desktop. The mobile app is good, but I would prefer more "aggressive" notifications options, so I do not miss out on any of the messages. And believe me, I often miss them.

Tawk.to is the code for online chat installed on some of the projects websites I work with. With a mobile app on my phone I can reply instantly to visitors. A good option for everyone. If I cannot reply, I just forward the visitor to another free agent.

Tawk is an online chat which offers almost all PRO features like triggers, automation, agent management, and widget management for free. It also has a good mobile app. You can install TAWK to as many of your websites as you wish, and again - it's free.

It is unfair to complain about something you get as a freemium. If you use Tawk long enough to learn all of its features, there is nothing to complain. If they add a feature to integrate Tawk with some other messengers - that would be fantastic.

If any of my websites or websites of my customers need an online chat, I install Tawk. For many years it is the most trusted service for online chat option both for online shops and for other commercial websites. Very informative, nice notifications, good statistics and user info.

It had knowledgebase where we can post FAQ and some extra informations. But it needs to be improved. It is totally free.

You are not able to add shortcuts to go to a title. You cant save the IP of visitor or ticket sender.

Keep in touch with players. And easy to reach us.

1) It's a free tool 2) With few lined of code you can integrate it easily in your website 3) You can customize chat icon as per your branding and colors 4) It allows setting you trigger and welcome messages

It will be great if we can remove branding from the tool

When you don't have the budget for paid live chat tool, tawk.to it the best option for you. It is easy to integrate and easy to use for anyone.;

The option to pop up customized messages for site visitors based on the page they are currently browsing

The analytics is not very comprehensive, especially in the free plan.

Most of our web properties have tawk integration and it helps to hook the customer at the critical moment when they are visiting our blog/page especially for the first time.

The best thing is customization and easy integration with eCommerce platforms like Shopify and Woocommerce. It takes clicks to install the app on Shopify, and you are done. Android app is also really impressive with a very good interface for chatting with customers online. Its free :)

Animated Characters which are inbuilt for being used as an icon are not that great, and you need to upload your own. For example, if I am a dog accessories seller on Shopify, I need to upload custom-designed icons as good inbuilt options aren't there. Apart from that, by the time customers send an offline message and you are notified by mail, there is a lag that causes customers to leave the store.

The biggest problem we are solving on our platform www.pawful.in is trust issues. As we are an online store and a startup, so making online payments creates a lot of trust issues. Using chatbots like tawk.io makes it easy to interact with customers who are online. And it causes conversions most of the time.

I like the fact that it's free. You don't need to pay a subscription to use it. You can add multiple properties and manage chats from different websites. When you start using it with frequency, it works perfectly fine. And it has a knowledge base section where you can create FAQs or add information relevant to the company

I cannot think of something that I dislike from this app. Maybe the different tabs on the left are confusing at the beginning and it has some sections with settings that are also confusing

We can receive multiple chats from our client's websites in one place. The chats can be managed either from the app or from your email. Internal notes can also be sent to other coworkers.

The best thing about the product is the plug and play model which allows even novice users to install this live chat software on their website with minimal efforts. The support provided by the team is very good and always ready to help. The analytics provided on the dashboard are very useful and helpful as it helps analyze the activity on the website

When there are more than 5/10 agents on the same website servicing customers, Tawk.to is less helpful as it starts to create problems with the tracking of agents and visitors on the website. The analytics also create some problems with tracking the metrics

The biggest problem being solved is tracking customers and lead management, we are able to generate sufficient leads through the website and tracking customers also becomes very helpful as it provides email id's when the agents are not online. We have increased the leads tracking and conversion by almost 14% over the last year

The Pricing is honest and straightforward. What's even better, There is a Free Plan with unrestricted access to almost all the features except Whitelabel. Yeah, You heard it right! Almost all the features are available for free. On top of that, you can purchase add-ons as needed.

The UI is not up to par with other offerings in the market. It often feels like a lot of features are organized here and there, that doesn't make sense. That's not necessarily a bad thing for them at all. There's room for organizing various features to make it easier for end-users with no experience using these helpdesk solutions.

We are using tawk as a self-service help widget, Which got embedded on various portals (Teachers Portal, Students Portal) for them to search for the issues and get resolutions from the knowledgebase articles without the need of waiting for a support assistant to join. Tawk helped us to save much in answering the repeated queries in the form of support articles with different portals. Where Other offerings would've charged for every other widget seperately.

The best thing about this product is it provides a mobile app, where agents can respond from their mobile. Easy to integrate and easy to administrate.

A little bit slower to load. It takes a bit of time to load the bot after a page load.

I explored this tool and integrated it with the website to engage the visitors and resolve their queries.

We can use it for free on our websites. Also, tawk.to provide us with an easy dashboard that's we can easily utilize. It's a secure platform. It's easy for the admin to add users. Also, it shows the customer text when writing which is the advantage for us to the fast conversation.

There is nothing found to dislike about tawk.to. It's a reliable, secure, user-friendly platfrom. We can use it easily. We can embed it on our website easily. Even it allows to connecting offline users by provided their mail ID, get notify to customer online status if we are offline.

I have solved multiple problems by using it. I have implemented it in our organization and it helps us a lot. It helps to achieve the number of customer targets. We are able to know customer problems and solve the problems instantly. It has the options customers can send an attached file which things helps us to know to points of the problems.

There is no other product in the market in the support management provider niche that provides so many features free of cost. You can do almost anything in the free version except removing Tawk branding. You can add multiple agents, You can change chat theme You can set triggers etc

Once you buy it if you send an image then it opens a link to Tawk domain that lets people know that we are using Tawk but instead when we bought Tawk plan they promise to remove branding. It should also include Dialog flow

Tawk has helped me to attach live chat in my website within minutes. Almost anyone without any technical knowledge can do it. It has saved the cost and time of the development of real-time chatting for my website.

tawk.to provide us multiple advanced features like an end-to-end encrypted secure live chat support each and every feature comes for free. Website users easily can solve their queries with live chat. And also admin can make frequently asked the question and answer knowledge base page with tawk.to this features actually save lots of working efforts and this is the most effective way to provide support to end-users. The user easily explains their problem with the live chat agent also send us attachments which thing was too much helpful for faster resolution.

tawk.to is actually free but it's one of my favorite support tools. Just because it's really well in real-time and we can observe consumer behavior and also send them custom notifications on behaving their sence which thing actually helps us to convert visitor into a buyer. And a lot's more powerful features are already available on it that the main reason I cannot dislike anything about tawk. to.

Multiple problems I actually solving with tawk.to the customer support is one of them. We can provide the most accurate support on our site without any extra coding knowledge we can easily add a chatbot or you can say live chat system which thing is actually too much helpful for our users. If we are unable to solve any problem at a time easily convert the conversation into a ticket it's one more way to provide the best support. We can set preset massage for our users which thing actually provided next-level experience and also satisfaction.

Tawk To provides several features for free whereas different softwares charge for it. While the user writes to your webpage you can see what the user is going write. So this function helps to earn some time. You can see the countries of the users. The software sends notifications of user activities which is a great feature in terms of monitoring and confirming advertisement ROI. Also, Admins of the live chat can communicate with each other in the background.

To be honest I dont have any problem with the software. Thanks to the developers.

Before our customers had to write us an email to our general address. Sometimes their email dropped to the spam box or we even did not receive them. But live chat is fast and reliable. I can tell it even increased our sales and customer satisfaction.

Ability to see location and time of visitors on the website in real time, plus the free service! Easy to set up.

We have not encountered any dislikes for Tawk.to

Allow website visitors to initiate live chat when they have questions. So it serves both sales and customer support needs. It is also possible to open a chat at our end.

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I like the fact that the setup is super quick and took just 1 min to set it up. In addition, the widgets are customisable which help make the process faster. The online support helps our customers pick appropriate products instantly with the help of chat support offered by Tawk.

Overall experience with the app has been good so far. The only issue being, the notifications settings are a little unorganised as I don't get prompted whenever a new chat from a customer pops up and a few queries remain unsolved due to this.

The main benefit is solving customer queries on the spot and being able to address their concerns which helps increase sales volume and provide a great experience to all our customers.

tawk.to has integrated with our company website that makes it eay to communicate with clients. Lead development and customer live chatting.

The integration obligation is hectic and was handled by developers in our house.

Live chatting and instant messaging.

tawk.to is a chat application with a modern design and very good customization options. What I like the most is that it has an API for different programming languages, as well as a widget for WordPress. One of the features that seem most useful is that you can send messages to people who are browsing your website, even if they have not sent you a message. In addition, it is possible to see what pages users are viewing, and thus send them messages about the product or service they are looking for information about.

I think the tawk.to mobile app has a lot to improve, as sometimes message notifications don't arrive on time.

tawk.to is a free and stable solution, so I always suggest to my clients to implement it on their websites, even in my organization we use it on a daily basis, since we can handle in real time all the messages of the users who browse our pages. In addition, it is possible to automate certain answers for different customer questions.

I like that tawk.to makes it easy to communicate with individuals who visit our website online.

The journey for integrating tawk.to to website was hectic, but we collaborated with the vendor customer support.

Instant messaging over the internet has been at breeze. Lead development. Ticketing.

The ease of use of this tool , and the role management between different departments.

The user interface and the UX should be improved for the back office.

We have implemented live chat very easily and it allowed us to communicate with our clients very easily.

I like tawk.to because it includes all the tools for a live chat. It is easy to use and can be easily implemented on the website. I also like it because it has a mobile application for Android and I receive notifications directly on my cell phone, so I can be more attentive to customer messages.

If any member of the agent team forgets to log out, the chat will remain active, which causes discomfort for some clients since their messages are not answered immediately.

tawk.to allows us to respond quickly to our customers, thanks to their live chat, which has resulted in us receiving more positive comments and increasing sales of products.

there free plan and individual extension pricing is good for small companies in size from 1 to 10.

interface and they don't provide call back function. newly they introduced ticket system which is not good

one can login with many accounts so that it saves some time.