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tawk.to
Real-time Customer Engagement
4.5
(181)
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tawk.to Pricing Overview

tawk.to Pricing Plans
tawk.to has not provided pricing information for this product. This is common practice for software sellers and service providers. Contact tawk.to to obtain current pricing.
Pricing information for tawk.to is supplied by the software vendor or retrieved from publicly accessible pricing materials.

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tawk.to Pricing Reviews

Mid Market (51-1000 emp.)
Feb 08, 2021
 Source
Overall Rating:
5.0
JB
Judy B.
Marketing Manager
Share
"Simply Impressive and Cost Effective"
What do you like best about tawk.to?

Tawk to has the option to hire an agent to chat with your clients in case you or your customer support team is not available. This helps you ensure that your clients are well taken care of even when you are away. The application is also easy to integrate and set up on the website. The application has also helped organizations cut operation costs significantly as chatting with clients is more cost-effective compared to when they call because once an agent can handle several live chats but can only handle one call at a time.

What do you dislike about tawk.to?

Tawk to analytics can be difficult to interpreted if you do not have enough knowledge about the application. Other than that, this is a perfect solution for live chat.

What problems is tawk.to solving and how is that benefiting you?

We were looking to get a solution that will make us available 24/7 to our clients and Tawk to has helped us achieve this. On days when the team is not available, we hire an agent at quite affordable rates to help us manage our tawk to live chat on our website.

Small Business (50 or fewer emp.)
Jan 31, 2017
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"So far this has been a wonderful introduction to the world of live online support."
What do you like best about tawk.to?

The cost of entry is free, which in of itself does not make a great product, but it helps when you are trying to determine how to enter the market of live online support. Where this really wins me over is the cost coupled with it's feature-set. You are able to communicate live with your customers across desktop and mobile, and still the base price is free. It has opened up a world of support that my customers deserve to have. And this coupled with other products like Droplr has been a real boon for my business.

What do you dislike about tawk.to?

I would like to see some improvements in the client interfaces. They feel at times a bit clunky and hard to understand. This is particularly the case when it comes to online/offline/hidden modes. It is very confusing how some of these features work. Also it would be nice to see some more polish to the UI in general.

What problems is tawk.to solving and how is that benefiting you?

Communicating with active and potential customers has been blown wide open for me. I am able to connect with clients and potential clients without any hassle. This increases my ability to support existing customers, but also win over potential customers because they know they can reach me easily.

Small Business (50 or fewer emp.)
Jun 21, 2023
 Source
Overall Rating:
4.0
HB
Himanshu B.
Health, Wellness And Fitness
Share
"TawkTo Review By Product Manager"
What do you like best about tawk.to?

One of the easy to integrate applications/software that I have seen and it allows a lot of customization plans which can help in making your website user friendly where there would be many users who might come and not understand what they want but with their AI one can understand the whole journey and can be guided to the specific screen, page or any of the other places. It also has one of the market place where you can connect with other services and their chat bot

What do you dislike about tawk.to?

Its costing and other services are chargeable where you cant do any activity without paying also the customer support charges are very high where its per hour is very very high. The alertness needs to be there cause it logs our after a while when there are no queries running. The dashboard seems a bit complicated

What problems is tawk.to solving and how is that benefiting you?

we have a website but it didnt had any journey mapped or an AI chatbot to understand user queries, but after its implementation we can not understand user queries and can form respectively answers or guide users to the specific journey

Small Business (50 or fewer emp.)
Nov 29, 2021
 Source
Overall Rating:
4.5
NS
Nibinesh S.
It Administrator
Share
"A Complete Help-desk Support Software, Which lets you get started in no time."
What do you like best about tawk.to?

The Pricing is honest and straightforward. What's even better, There is a Free Plan with unrestricted access to almost all the features except Whitelabel. Yeah, You heard it right! Almost all the features are available for free. On top of that, you can purchase add-ons as needed.

What do you dislike about tawk.to?

The UI is not up to par with other offerings in the market. It often feels like a lot of features are organized here and there, that doesn't make sense. That's not necessarily a bad thing for them at all. There's room for organizing various features to make it easier for end-users with no experience using these helpdesk solutions.

What problems is tawk.to solving and how is that benefiting you?

We are using tawk as a self-service help widget, Which got embedded on various portals (Teachers Portal, Students Portal) for them to search for the issues and get resolutions from the knowledgebase articles without the need of waiting for a support assistant to join. Tawk helped us to save much in answering the repeated queries in the form of support articles with different portals. Where Other offerings would've charged for every other widget seperately.

Small Business (50 or fewer emp.)
Sep 10, 2019
 Source
Overall Rating:
5.0
HC
Handy C.
Ceo
Share
"“tawk.to – a nice site monitoring software”"
What do you like best about tawk.to?

I use tawk.to to monitor site visitors, the number of pages viewed/ visited and the number of site visitors on a daily basis. Also, tawk.to helps me in Geo IP tracking to determine the eligible IPs and the ineligible ones; with an option to ban robots or spam IPs from visiting the page they are viewing. It is still easy to filter messages with tawk.to. Last, tawk.to is easy to install in a mobile since there is a tawk.to app; this makes it very easy to monitor website activities at all the time.

What do you dislike about tawk.to?

I do not like tawk.to interface since it is less intuitive and still not very user-friendly when compared to other live support software. Sometimes I get lost when using the software due to its poor interface; this means that its backend is poor and requires a complete makeover and rethinking. The other thing I dislike of tawk.to is that navigating through its many features is not easy for newbies and thus is always confusing the non-technical users.

What problems is tawk.to solving and how is that benefiting you?

As a research company, tawk.to has helped our company DoMyClassWork to effectively and accurately monitor the number of site visits per day, the pages being viewed by visitors, and in Geo IP tracking. The other benefit of tawk.to to our company is proper customer support; customer support has been impeccable with our agents who attend to all customer queries timely. Last, tawk.to has reduced the costs of customer support since it is completely free, thus helping us in cost saving.

Small Business (50 or fewer emp.)
Nov 03, 2023
 Source
Overall Rating:
5.0
MS
Mahesh S.
Founder
Share
"Tawk.to: Support Team Chat Magic"
What do you like best about tawk.to?

It is user-friendliness and cost-effective. The easy setup, customization options, and the fact that it offers a robust free plan make it accessible to businesses of all sizes. It's like having a 24/7 support team without a lot investment. The ability to engage with customers in real-time and gain valuable insights about website visitors is truly invaluable. Before tawk.to I used to thought that it would be very expensive so I never researched about it but my hosting company suggested me to try once & twak.to is awesome. My favourite is Automation Bot in free plan. I have integrated it with my Web Hosting providing website (Host Harbor). I am using it everyday, Since when I started to use it I can now track visitors activity & then priotize which page needs more attention.

What do you dislike about tawk.to?

I don't have any complaints with tawk.to & it is excellent. But I noticed some crashing issues in android app (not sure if its only me or not), but works excellent in pc. I will highly recommend you to go for it.

What problems is tawk.to solving and how is that benefiting you?

There are some bugs in android app but I get frequent updated so its okay. Otherwise I didn't notice anything I am using it since 2-3 months

Small Business (50 or fewer emp.)
Nov 18, 2022
 Source
Overall Rating:
1.5
SC
Suranjit C.
Business Development Manager
Share
"Pathetic Customer Support"
What do you like best about tawk.to?

It's a great cost-effective Tool for interacting with clients. We have our FAQ & Help section built around this.

What do you dislike about tawk.to?

Their customer support is the worst. Seems like a mistake going with them as they don't seem to care after we based our customer support infrastructure on this tool

What problems is tawk.to solving and how is that benefiting you?

FAQ section to search articles & videos plus the Help form link embedded

Small Business (50 or fewer emp.)
Sep 08, 2016
 Source
Overall Rating:
5.0
Steve A. avatar
Steve A.
Head Of Product
Share
"The very best chat widget for the price"
What do you like best about tawk.to?

Tawk.to is free! It's really remarkable when comparing it to the competition. It's overall feature set is comparable to other platforms, but you get it at no cost from tawk.to.

What do you dislike about tawk.to?

The user interface has some things still to be desired. Some users have difficulties closing the chat as it is a 2 step process that could be streamlined.

What problems is tawk.to solving and how is that benefiting you?

Tawk.to helps us engage with customers, and realize more sales. If customers have questions we can answer them right away and prevent them from dropping out of our funnel.