tawk.to Reviews: 4.5/5 — Highly Rated

Easy to use website user monitoring and chat message service

None to report, very happy with the service

Allowing quick and concise answering of our customer website chat messages and also the ability to see what web pages our customer are looking at

Tawk to has the option to hire an agent to chat with your clients in case you or your customer support team is not available. This helps you ensure that your clients are well taken care of even when you are away. The application is also easy to integrate and set up on the website. The application has also helped organizations cut operation costs significantly as chatting with clients is more cost-effective compared to when they call because once an agent can handle several live chats but can only handle one call at a time.

Tawk to analytics can be difficult to interpreted if you do not have enough knowledge about the application. Other than that, this is a perfect solution for live chat.

We were looking to get a solution that will make us available 24/7 to our clients and Tawk to has helped us achieve this. On days when the team is not available, we hire an agent at quite affordable rates to help us manage our tawk to live chat on our website.

I love Tawk to because I can easily install it on any of my devices. Am able to chat with my clients and offer them support 24/7. My sales increased by 20% since I started using tawk because the application helped me chat with clients directly on my website thus offering them any assistance or advise while shopping. This makes them make quick decisions and most of them place an order almost immediately.

Sometimes my application suddenly stops giving sound notifications when a client starts a chat on the website. This makes me miss important chats.

We never had a live support application on our website. Task has really helped us as we can now offer 24/7 support to our clients. Task has helped us increase our sales via the website by 20%.

I love the fact that I can chat with website visitors using my mobile phone, so basically at any time that is convenient for me to talk with prospective customers.

I wish there was a 'scheduled log on' feature, as I have to manually set when I am available to chat on the app. If there was a 'show as online from 9 a.m. to 5 p.m.', that would be most welcome.

No major problems. The benefits include being able to engage through the mobile app with visitors no matter where I am - no enquiry or visit goes by without giving the visitor an opportunity to engage in real time.

It is easy for customers to have a real time conversation with us without being on the phone (although most chats lead to a phone call). I LOVE that we can see what they are typing so we have time to craft a response to shorten their wait time. It also helps us understand an issue they may be having before they even send it. I also see they have redesigned their knowledge base. I was disappointed to see it go, but now I see what they have done to it. I look forward to utilizing the feature again.

Tawk.To as recently been timing out for me if I have not been on that tab. It will start to make its alert sound that signifies it has been disconnected. It is annoying to put it simply.

Our inbound calls are not as excessive with the use of the chat. We are often able to conduct business with a customer without needing to drop everything we are currently doing to answer the phone. On super busy days we are able to multitask and take care of a customer on the phone and different customer on chat.

This chat tool is fantastic. It has a beautiful and intuitive interface for the client. I like it because you can customize a welcome message to send to the customer as soon as they enter our website. I also like that it works like a contact form if we don't have any online agent. The integration is very simple to carry out.

The mobile app for Android suddenly stopped notifying me of messages it received from customers. I had to uninstall and reinstall it again for it to work.

In general, tawk.to is very useful for our company, because it is an e-commerce and customers regularly inquire about information or specifications of our products. In the past, customers contacted us by phone number, which was annoying, as our line was kept busy most of the time.

It's free. Seriously, not enough can be said about good free services. Aside from it being free integration is seamless, the UI is great and very easily adjustable. The ticket system has been a life saver for resolving customer issues.

The fact that you need refresh and remind the software you are there is a little annoying. I would have preferred it to run in the background and just assume I'm available until I physically log out. That is really my only complaint.

We needed a chat for our site. We had tried other paid services like zendesk and they had a lot of bugs, like switching customer names mid chat, disconnecting etc. Also, the zendesk chat didn't seem to integrate with our new frontend. We needed a quick solution as the new frontend was buggy and we wanted to ensure that the customers could contact us if there was ever an issue.

Lead development feature available on tawk.to has allowed us to find clients online. Live chatting with clients is another thing that I give thumbs up.

I seldom come across things that disappoint me while using tawk.to.

With tawk.to, I am able to talk directly to clients and any visitor that visit our website.

Ease of use and ability to see what your colleagues are working on as well.

That you have to login to their website outside of our Shopify account. But once it is logged in it no longer makes you do that.

We are able to quickly get to all of our chat users and effectively work together as a team to get to them all.

It was easy to integrate tawk.to to the company website. It has allowed us to directly handle online visitors in real time.

Test it and confirm that it has really no issues at all.

Lead development- we are able to confirm visitors online and mainly potential clients.

It has been seamlessly easy to communicate with online visitors via tawk.to.

I do not have anything specific that has ever failed me for quite a while.

Communicating with individuals who visit our website.

Tawk.to es gratuita y eso es lo que más me gusta. Son sorprendentes sus características, por lo que vale la pena mencionarlas por separado: - Tiene un tablero que analiza los visitantes del sitio web, en una semana, mes o año. Este tablero muestra información como las personas que iniciaron un chat o la cantidad de páginas que vieron en el sitio web. - La aplicación de mensaje recoge datos de los visitantes como el país desde donde ingresaron al sitio web así como también el navegador desde donde lo hicieron. - Tiene una herramienta de reportes que permite hacer seguimiento a los chats perdidos o la satisfacción de un usuario. - Se pueden personalizar el diseño y los colores del chat. - Es posible configurar un mensaje de bienvenida para los visitantes. - Tiene un sistema de notificaciones con un sonido agradable que alerta a los agentes cuando un visitante envió un mensaje. - Tiene un plugin para WordPress, por lo que solo hay que añadirlo desde el directorio de WordPress.

Hasta el momento no me disgusta nada de Tawk.to. Es una aplicación gratuita con características de software pago.

Tawk.to nos ayuda a responder a los clientes que acceden a nuestra tienda en línea con consultas con respecto a los productos que vendemos, lo que ha permitido que las ventas aumenten notablemente. También nos ha permitido realizar un seguimiento a los visitantes que ingresan a nuestro sitio web, para poder preparar mejores estrategias de posicionamiento en los buscadores. Entre otras cosas, fue muy fácil para mí implementar la aplicación, gracias a que tiene un plugin para WordPress, de modo que solo fue cuestión de instalarlo desde su directorio.

Easy to install on any website. Just copy the codes and paste. Its also have mobile applications that keeps you online at all time making able to attend to every customer on time.

there is nothing not to like about task.to

customer care relationship

Well. This is the best tool to stay connected with your customers via online store in timely manners. Best thing is that it's free and this is the only free tool available for online stores. 1 click installation and you are ready to chat with your customers. Answer customer's questions timely and increase your sales. Loved this tool

It's best free tool to do live chat with your customers. Nothing can be best as it's also free

Easy to install and start using :)

Talk to provides free Live chat option for customers. You can easily integrate this with your websites, Apps or you can share link to anyone so they can chat with you. It supports Ticket creation so your customers problems can be resolved easily. No programming knowledge will be required for integration of tawlk to its supports on many platforms i personally use it for my websites. Its interface is so informative you will get all updates messages and many more at one screen. They also provide executives but you have to pay 1 dollars for 1 hr and they will reply for you.but its optional.Best Live chat option for Small enterprises.

There is nothing to dislike for me because i get what i needed from Tawlkto. and still its upgrading and you never know what you will get next.

I have a Common service center And customers come to me to pay there bills etc for them i have created a web application from Tadabase.io and where i put its code so now people can easily contact to me from chat if they have any issue regarding payment and also i can connect with my team members.

It's the best support tool I've ever seen. screen share, Triggers and real-time visibility of what customer types are really useful features

No API integration available now, It'd be easy to integrate with helpdesk systems

Free chat utility, increasing customer engagement, easy to use mobile and desktop apps

Even free version is great. Especially when you need to inform your potential clients to check for email in Promo/Spam folder.

Well, administration (configuration) part is not easy to understand, so had to stick to basic set up such as agent name and welcome text change.

Customer support.

The main reason why I use Tawk.to is to monitor website activities and traffic in terms of number of visitors at a given time, page views, and daily site report. Also, Tawk.to is very perfect in Geo IP tracking and shows the country and location of a visitor. In addition, Tawk.to has customizable widgets and in-built ticketing. The other feature of Tawk.to I like is its flexibility when initiating/ joining a chat.

Tawk.to can sometimes be deceptive to site visitors through the welcoming message such as hello how May I help you or hello we are online for instant help. This is because it ensures a 24-7 hour live support even when there are no agents to respond to a visitor’s query. Also, Tawk.to has numerous features that sometimes confuse a user, especially the new users. It is also challenging to customize the widgets especially for the new users.

Tawk.to has helped our company in accurately monitoring site activities. Also, Tawk.to uses Geo IP which has helped us in banning those visitors accessing our pages using abusive IPs. In addition, Tawk.to has helped us in giving reliable and convenient customer service to the visitors.

I use tawk.to to monitor site visitors, the number of pages viewed/ visited and the number of site visitors on a daily basis. Also, tawk.to helps me in Geo IP tracking to determine the eligible IPs and the ineligible ones; with an option to ban robots or spam IPs from visiting the page they are viewing. It is still easy to filter messages with tawk.to. Last, tawk.to is easy to install in a mobile since there is a tawk.to app; this makes it very easy to monitor website activities at all the time.

I do not like tawk.to interface since it is less intuitive and still not very user-friendly when compared to other live support software. Sometimes I get lost when using the software due to its poor interface; this means that its backend is poor and requires a complete makeover and rethinking. The other thing I dislike of tawk.to is that navigating through its many features is not easy for newbies and thus is always confusing the non-technical users.

As a research company, tawk.to has helped our company DoMyClassWork to effectively and accurately monitor the number of site visits per day, the pages being viewed by visitors, and in Geo IP tracking. The other benefit of tawk.to to our company is proper customer support; customer support has been impeccable with our agents who attend to all customer queries timely. Last, tawk.to has reduced the costs of customer support since it is completely free, thus helping us in cost saving.

Tawk. to is a totally free live-chat provider which is developed with great features to enhance the experience of both website owner and visitors. Tawk. to is an advanced service which is easily customization and install-able to all devices. The service can either be accessed through an application which is freely available or via any browser. The availability of the tawk. to services implies that a website owner can manage his or her visitors at any location as long as he or she has access to internet services. Tawk. to sends trigger messages to visitors especially greetings and notify them about the availability of a live support system. Even when the support team is not available, visitors can always leave messages.

Tawk. to has so many in-built features which at times the user might not be able to utilize. Although using the service does not require any special training, there is a lot that a user ought to learn to maximally gain from tawk. to. Learning how to customize the tawk. to services is not so easy.

We have been using tawk. to at Course Researchers as our sole live-chat service. The service has accorded us the opportunity to enjoy unparalleled services at no cost. We use tawk. to to monitor our website, chat with our visitors as well as to evaluate our site based on statistics. The service helps us to see the visitors online, the pages that theyu navigate to and talk to them. The dashboard provided by tawk. to enables use to view the number of visitors that we have had for a given period of time.

The best thing that I live tawk.to is it's completely 100% FREE. When I hear people say it's free, I think like any other software, they will provide a free plan for the lite version (not include all features). But the truth is they provide a FREE plan for all available features of the software. I really impressed for that. In addition, tawk.to also provides application on another platform like Window, Mac OS, Android and iOS, so that I can answer the visitor everytime and everywhere. The notications are really good with sound and push notications so that I do not miss any of my visitor's messages.

What I dislike at tawk.to is it lacks of import & export feature. For example, I have many websites that want to use tawk.to as a live chat. I want to copy the setting of one website to another one, but I did not find any solution for this. So, every time I add a new website to tawk.to, I have to reconfigure from the beginning.

I used tawk.to for my e-commerce websites, when visitors have questions about the products or services on my sites, they can easily get the answer by chatting with me. Because live chat is the best and fastest way for customer service, especially for e-commerce websites. With tawk.to, I also can see which pages the customer visited, so that I can support them better.

Tawk. to is build with all the features that any website user will need for the ideal customer support. The service is as cheap as free and creates undeniably the best customer experience on a website. It is super fast. Thus, the two sides do not have to wait for so long to get feedback. Tawk. to is a service that can be accessed either through a free downloadable application or via any web browser. This kind of availability enhances the convenience of the chat provider.

All the services offered by tawk.to are completely free. This fact makes it almost impossible for the developers to upgrade the service and features. The live-chat service provider has some loopholes that need to be addressed. The customers have already identified these shortcomings though they have not been acted upon, perhaps due to lack of funds. For instance, the dashboard appears overcrowded, an issue that needs to be addressed.

At Course Researchers, we have been using tawk. to to meet all our live-chat service requirements. We have been talking to our clients via the platform and they really like the instantaneous nature of our live-chat, thanks to tawk. to. Tawk. to enables us to monitor the visitors on our website. It shows us the visitors on our website at a specific time and also provides statistics for a given period of time, for instance, a day, a month or even a year. The live-chat service provider automatically sends triggers to our visitors. This makes it possible to engage our customer even when we are not available.

Our goal is to meet customer satisfaction, and that cannot be met without having a platform where we can interact with them directly and instantly. Of all the features of tawk.to, the ability to engage several customers at a go is the the feature I like most. When customers are many, one agent can handle 3 to 5 clients at the same time. This helps us to engage as many customers as possible and make sure they have not left without purchasing our services. When we look at this feature from a different perspective, we can say that it helps us to boost our sales.

Tawk.to provides through the users' emails the weekly reports on customer engagement throughout the week. Although this is a good move, weekly roundup report does not provide the reliable data since it is difficult for the user to determine which period the demand is high based on the 7-day report. Tawk.to should focus on providing the customers with monthly reports instead of weekly ones.

Tawk.to has improved communication and interaction between the customers and my team. The clients' request including questions and clarifications are attended to promptly. This is increases the probability of making a sale as well as the client's satisfaction.

Tawk offers its services from a free plan to one of payment. If you are a small company you can use the free one as it complies with what it promises and to be able to communicate with your clients or visitors through live chat, also if you are not available you can send a ticket that you can answer later or some of your agents in charge of the chat. Tawk.to has a brilliant tool that allows you to see what the client is writing before you send it, this will undoubtedly help you to open up a faster and quality assistance.

Sincerely we like this program very much but one of the negative aspects that we have found is its configuration at the time of installing it can be a little confusing but it is something that can be solved by following the steps or writing to the support of the same company that can help.

We have to serve a huge portfolio of clients in our company and this program helps us to do our job well. Our customers can send us a ticket and indicate the priority of the problem, load a screenshot if you want or if you need a solution and minor assistance and quick, you can communicate with us through live chat and in real time that Tawk.to it can offer. It is worth mentioning that it has an emerging message system that helps us to respond in time to the messages sent to us.

You could easily customize it for your website.

Actually, there are no dislikes about this software on my side.

I contact my customers on the go with this unique software piece.

there is also an app alongside the website that makes it easy to connect and live chat with customers.

the alert tone is pretty obnoxious when there is an alert

guests are able to live chat with our reservations to answer quick questions and quickly help them navigate our website.

It is 100% free, and they are not planning to let user pay ever! You can also use it to see exactly from where your visitor come from! They have a nice design and the script does not slow down your site, they even have a wordpress plugin you can use for free and it's the only live chat option that will store all of your chat transcripts forever with no costs. I think that if you are looking for a live chat solution this is the best.

there is not a lot to dislike when you get a perfectly working live chat customer service for free!

I am able to interact live with my user on my websites! You can even add multiple websites to one single account for free! I use it also to send triggers when a user visits my website.

Tawk.to offers a free livechat tool to put on websites, since it's free it's got bunch of users around the world using it. Interface is very nice with a sleek design. Everything is in place and accessible very easily.

There's nothing to really dislike other then not being able to change the livechat widget design. I personally think that it should be more controllable and more changable.

Helping customers has became way easier. Solving each and every single problem our customers have through tawk is wonderful.

I love the offline feature that it offers. I am able to still receive chats even when I am offline and easily respond to any of my customer's questions.

Wish there was a little more on the customization side, but for being free can't go wrong.

Offering a way to easily connect with my online customers directly from my website.

I like that it's an actual person reaching out to a prospect instead of being a bot.

There really isn't much about tawk.to that I dislike.

It is a better way to reach out to other prospects other than by social media.