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tawk.to Reviews: 4.5/5 — Highly Rated
tawk.to is a messaging and customer management software that empowers companies to communicate easily with their customers. With the platform, users can monitor and chat with customers in real-time, follow up in a built-in ticketing and support center, and create a help center to empower customers to help themselves – all 100% Free. Plugins are also available for many CMS and eCommerce platforms and are guaranteed to be an easy-to-use tool that can be applied across various devices.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare tawk.to with other popular tools in the same category.
I like the ability to quickly join a chat and answer questions. There are other interesting features as well like an automated response when a live chat agent doesn’t join a new conversation within a short period of time
I dislike the ringing sound that Tawk uses when there’s a new chat. It sounds like an old phone.
It’s enabling us to be very responsive to customers so they can get quick answers to their questions.
Lo que más me gustó de tawk.to es la sencillez de su diseño. Desde que accedes al panel de control, puedes ver gráficas de los visitantes que se conectaron en el día o también los chats contestados. Lo mejor de todo es que fue muy fácil instalarlo, ya que el software te genera automáticamente el código que debes insertar en el sitio web. Otra característica que me gustó de software es que le pudimos dar distintos usos para nuestros propósitos, ya que podemos brindar asistencia, vender productos o resolver inquietudes.
Desafortunadamente remover la marca y la etiqueta de tawk.to de la apariencia del chat es costoso.
Nos hemos beneficiado enormemente con este software, ya que podemos brindar asistencia a nuestros visitantes, así como también vender productos o resolver inquietudes. Por otro lado, con tawk.to podemos recopilar números de teléfono, correos electrónicos o direcciones, que nos sirven para contactar a nuestros clientes en un futuro.
Its totally free, you can get touch with your potential customer or your visitors and chat with them in live situation, the new message alerting is what i love the must you don't gonna miss any chat they warn you and give you a lot of features, i love the analytics you can see with who you are chatting and his email , his ip adress .
For now i'm happy with the service , i have nothing to complain about.
helps to manage my clients technical problems, spam filters and it is easy to follow.
Out of the box Analytics are available like page visits, active sessions, etc. Very easy to integrate with your website, only takes a few lines of code Nearly all the features are free to use Ability to manage multiple chat agents Mobile app to even respond to your customers on the go They even provide webhooks & triggers to integrate with chat Managing multiple chats is also very easy Various kind of customization availble for chat windows itself
No ability to transfer chats to other agents in the organization The mobile app has very limited features & doesn't have an admin option Very limited add-ons are available to integrate No way to segregated chats based on user i.e. no way to manage user properly The settings are all over the place, it should be simpler
We had earlier integrated the chat solution on our 2 main websites so that customers can directly get in touch with us. The ease of integrating the chat solution was painless and really very simple, it only took a few minutes of coding on the frontend. tawk.to simplify our customer interaction way too much without worrying about the cost & other headaches that come with it.
I can track the user on my website is something the best, it gives me a chance to create my pitch accordingly.
It gives very less customization on design. I was hoping some custom colored button in its free version.
I can quickly assist my leads directly from my phone and it helps me to resolve the queries. Faster conversation is a benefit for me.
The chat strengthens our customer service since it provides features to interact with website visitors and handle inquiries proactively. It allows customization and makes communication more efficient thanks to automatic responses. It helps us provide professional customer support.
Tawk.to could insert more customization features. But in general, it provides a very efficient service.
Live chat allows us to interact with our customers in a timely manner. Autoresponders are great to keep active service on the website. It helps us capture more potential customers.
I like that i can talk to customers live, i can see who is on visiting our site, and where they are from.
I dislike that tawk.to doesn't pop up on our site unless i am physically logged in. I believe people would ask more questions if it did.
That it's easy to reach out to people live on our site IF i am logged in.
The best thing I like about tawk.to is its user-friendly interface in desktop. The availability of knowledge base also helps a lot while using it. It can be used for quick responses to many of the frequently asked questions.
The mobile app for tawk.to doesn't have a user-friendly interface. It also fails to give notifications at some time due to some bugs. I was finding it confusing to tweak with certain admin panel settings in mobile app. Also, I feel like some of the options like availability to go offline, invisible, etc are kind of confusing at some point in time
One-click solution for the prospects using the chat window at every webpage. Also, when somebody is trying to interact, we are able to get their details for further follow-ups. Since the details about the user are shown based on their IP address, we are able to get a clearer idea of the geography and demographics of the user.
Ticket Conversion as well as mail tracking. It is trouble-free to maintain the lead management.
Geolocation tracking is not that exact. Because of this, sometimes it is troublesome to evaluate the contact person's location. Though the IP address gives the idea but in the case of VPN, it fails.
In the Tawk.to live chat, it is easier to attend the customer from anywhere. So, you can converse with the same person over chat and can continue with same over your desktop.
The most interesting feature that tawk.to provides is the ability to see what users are typing before they click submit. This allows us at work to really improve our customer service because you can see exactly what the user is thinking/wanting to say to you, and then you can use that information to tailor your responses. In addition, the next best feature is the team settings with the mobile app. With many remote employees, we were able to perform customer service across the whole HR team no matter if they were in the office or not, and that was really convenient.
The worst part about tawk.to is how the setup, customization, and configuration can be confusing. The settings specifically for email notifications are hard to understand, and I keep getting notifications about conversations I was not a part of despite trying to unsubscribe from them.
The major problem tawk.to provides is the ability to have a professional looking HR system that is only backed by a few employees that work remotely. Our small startup does not have many HR people; in fact, most of the people responding to questions on tawk.to are just the developers for other business personnel in the office that day.