tawk.to Reviews: 4.5/5 — Highly Rated

It's very easy to use for the support agent and for the users as well. It's free and a very advanced and ideal tool. It can be accessed from the application or from a webbrowser and is very userfriendly.

A lack of new features as it is a free tool, which is understandable. For new users, it's also hard to understand how everything exactly works, as there is so many features.

I have been using it to monitor everything on my website and to support my customers. It's very easy to use, which makes it a great tool for me and the other support agents.

I found it too helpful in my shopify store, easy to integrate and good functions.

I don't receive immediate notifications, sometimes, I receive the notification of new visitor after 10 seconds.

Live chat with my store visitors.

Tawk.to is the most amazing tool you can easily login for free and connected with you website it's very easy to use and you can enjoy all the features

Not really, they all are free i'm using tawk.to since 2016 the have a great services still i am using this software the software is very user friendly and you can easily connect with your website just simply copy the link and Past over your C-Panel

well tawk.to has a free services the provide all the services regarding you want it depends on your requirement but they have all are free you can just check easily Missed chats you can calculate your visitor

Tawk.to is a very convenient and reliable means of connecting with your visitors on a site. The service is totally free for users who manage the service on their own. The users who need help in managing their live-support system are offered the service at a considerably affordable cost. The free nature of the service makes it accessible to all small and medium businesses. Tawk.to is developed with features that enable a site owner to set automatic welcome and greeting messages to visitors. It enables a situation whereby a visitor gets a pop-up message just a few seconds or minutes after making a visit.

Tawk.to is crowded with so many features that makes some services unavailable for first time users or those who are not quick in mastering the contents on the dashboard. Also, tawk.to does not keep messages in the archives as long as one would need them to stay. Messages get permanently erased automatically after a short period of time.

We have been using tawk.to as our sole live-support provider and have found the service convenient and reliable. It enables us to monitor the visitors on our site at any particular time and also shows their locality. Tawk.to also provides us with statistics on the dashboard on the number of visitors at a given period of time for instance a day, a week or a month. Also tawk.to has been enabling us to connect with our visitors effortlessly even at the time when there is no one manning the live-support chat provider.

Tawk. to offers the users the most reliable and convenient means to chat with their visitors and monitor their WordPress site on a website. The live-chat application is completely free and works extremely fast. One can also access the tawk. to services via a browser without necessarily downloading the application. This way, a person can easily monitor and chat with visitors on a website at any place and any given time provided their device is connected to the internet. Tawk. to can easily be integrated with WordPress and works efficiently.

Even though tawk. to does not require any prior knowledge to operate, new users may find it a bit complicated to operate. Tawk. to appears crowded prompting the user to study it carefully to enhance its usability. Its design is not friendly to modern users and hence it requires some adjustments to fit the needs of the modern users.

At Course-researchers, we have been using tawk. to as our main service to monitor our visitors at our WordPress site. Through the service, we have always been able to connect with our visitors through chats and video calls. Tawk. to is easily customizable, a feature that allows us to configure it to suit our company's needs. The chat service automatically accepts chats and sends greetings to visitors. The service also allows us to determine the trends of visitors on our sites. It shows relevant statistics which are vital for keeping us informed on the specific number of visitors at a particular time..

It's an intuitive live-chat with a modern interface. Improves customer communication. It's great to monitor traffic in real-time either on site or mobile application. It is a customizable chat, which allows us to adapt our website without problems. On the other hand, the statistics panel is easy to navigate and the metrics can be easily visualized. It offers a knowledgebase that is easy to understand and useful for solving problems.

Nothing. I am satisfied with the service, Tawk.to is easy to configure and increases our performance.

Optimize customer service in real-time and allows us to gain more customers. The statistics reported to us are key to improving customer service.

I’ve used tawk.to on several websites, it works great - even has an app for my iOS device. A must have for the budget conscious!

Sometimes the app doesn’t always sync up with my site but that’s a rarity.

Has made talking to customers when away from my computer super easy!

I am using the free plan and still able to customize it with my brand's colors and make it look like mine. It really is convenient.

They feel at times a bit clunky and hard to understand and I dont like the ringing sound.

showing the live chat available icon has been enough to sway some sales because they know it's easy to reach someone without making a phone call.

Track the visitors coming to your website now. You will get the notification in this tool. You can set custom message whatever you want to say to the visitors. Once the chat initiate , you can chat with the prospects ant talking about the requirements. You can also see what the visitor is typing and also you can barge in a secret message you can send to your team mate on the same chat window.

According to me, the customization and set up is quite difficult.

It was difficult to gather the requirements from the visitors as not everyone is filling up the contact us form. tawk.to helps me do this. you can chat with the prospects, gather the name and contact details and then can fill the lead generation form and convert it into a qualified lead...

It is a free customer live chat available for users. It is free and you can design it and also have live chat hours. Holiday message.

Nothing to dislike when you get a lot for free.

Talk to customers and reply to their issues and questions

It simple give notification when someone visit our website and provide all information like where user location and which page is now landing.

some time It's mobile app stuck due to some problem and not responding in agent device.

Using tawk.to, now tracking my website visitor and provide them online support is much easier.

Available on both our phone and desktop, it alerts us when we've got a lead that is checking out our site. One of the cool things about it is the realtime monitoring and how I can read what they are typing even before they send it.

Occasionally I won't get alerts until after the user has signed off.

It allows me to keep in touch with my users and answer any questions they may have before they have to commit to filling out a contact form.

Although there are premium add-ons available, the free product is a fully usable service. Multiple agents, and even multiple sites can be configured without incurring any costs. There are additional features that I played with, but are not actively using such as the built-in ticket system and offline messaging.

There's really nothing I dislike about it so far. I could complain about having to pay for premium add-ons such as the ability to remove branding, but in reality, I'm more amazed at all it comes with at the free price level and think the premiums are worth it for larger companies who need to offer more customization.

Being able to offer instant support without a customer needing to pick up the phone has been great. Even showing the live chat available icon has been enough to sway some customer sales because they know it's easy to reach someone without making a phone call or waiting for an email response.

Branding is not obnoxious or in your face. Can easily work around it.

I dislike the add-ons they are moving towards along with the ecommerce focus.

Quick chatting with customers on our website.

The mobile app that each member of our team has installed means that clients are quickly in contact with us to answer any pricing or technical questions. The showing of the national flag of the person making the enquiry allows us to easily filter the enquiry based on our geographic teams

There is not much to dislike. It is a very effective solution

We solve small technical queries and provide a quick reference point for commercial questions that have a very high conversion rate for new customers

I like how you can create specific introductions to specific groups of people. I am a huge fan of how their chat set up is. It is very easy to take multiple chats and if I wanted to I could do it on the go with their mobile app.

In the past you were able to send exe files but for security reasons that has been removed. I really liked being able to send those files, it removed a step of getting my files to the customer.

We are able to reach out to our customers and potential customers on our website. We provide support to those who would otherwise communicate through email.

We could integrated it in no time to our site. Our developers just needed to copy-paste its code to our webstie's source code. After that we could customize it to our look - it was easy, we done it on tawk.to's platform. After that my colleague also signed up to the platform, and was able to work quickly. What's the best, that we can see real-time statistics and data about of our customers e.g. where they are going in our site, what they are seeing while talking to us, and what they are writing before sending it to us. Oh, and its completely free.

It would be better if I can include a longer message when I'm currently not available for chat.

It makes easier customers to connect us. It helps conversion, and strengthen our brand as visitors are feeling that they can interact with us more easily.

The best about tawk.to is totally free. We can do live chats with clients imeediately after he made an enquiry with our website. tawk.to Virtual assistant support guides clients at maximum level, captures all the clients requirements, and then connecting with the chat agents.

It is not fair to comment any negatives on the services which benefitting many corportaes at zero cost. Little improvisation requires on User interface for better function.

With the help of tawk.to we can able to understand the customers requirement, tawk.to provides a platform for the clients to express their want easily with the system. Live agents communication with the clients are recorded and pinned in the CRM for future refernce.

One of the easy to integrate applications/software that I have seen and it allows a lot of customization plans which can help in making your website user friendly where there would be many users who might come and not understand what they want but with their AI one can understand the whole journey and can be guided to the specific screen, page or any of the other places. It also has one of the market place where you can connect with other services and their chat bot

Its costing and other services are chargeable where you cant do any activity without paying also the customer support charges are very high where its per hour is very very high. The alertness needs to be there cause it logs our after a while when there are no queries running. The dashboard seems a bit complicated

we have a website but it didnt had any journey mapped or an AI chatbot to understand user queries, but after its implementation we can not understand user queries and can form respectively answers or guide users to the specific journey

The grand mix it gives to you as a web master is unique. It's free and cloud-hosted, customizable without so much of limitations.

Customizing the widget implementation is a bit tricky to match with the websites theme.

Competing with Freshchat and zendesk (zopim previously), Tawk.to is providing almost typically the same feature set they provide. Having a live chat implemented at no cost.

Tawk.to is free and easy to set-up, the dashboard is user-friendly;

If a client disconnects to chat, there's no way to contact them again.

chat support to clients going to our website.

Notification is the best in tawk and tracking is also great as we can see the customer location

There is no chatbot feature available in tawk

Customer support at the correct time.

Tawk.to is very good software itself, the ability to have a live chat and help center all in one site is very appealing and the knowledge center function is very easy to use. I especially love the ability to create tickets or have users create tickets themselves. It really streamlines our help center process. The ability to interact with users that are currently on the site is nice to have as well.

The ability to use custom domains for $18 a month is a pretty steep price just for the ability to remove branding from a knowledge center. I believe $5 or maybe even $8.99 a month to link a domain should be a thing. I wish the live chat would tell us if they are using a VPN or Proxy, that would be a useful feature to have. Overall great software but there is more that could be present.

I haven't faced any issues, the UI is a little confusing for first-time users but it is really quick to learn. Tawk.to has increased our productivity and performance by allowing us to limit the number of emails we get from users and being able to help them in real-time without a phone call. I also see that you can hire live chat reps which is a nice benefit as well.

tawk.to is the best solution for chatting on your website totally free! Of course, there are additional packages that can be purchased separately and that add functionality to the basic chat. For example, you can hire a person for 1 $ / hour to answer chat requests for you, or you can delete the tawk.to brand. I consider it excellent especially for nonprofits who may not be able to afford to spend a lot of money in a year for a paid service.

However, this service has a lack, it does not have a service that allows the configuration of a chatbot. Especially in recent times, chatbots are depopulating and the lack is being felt. Obviously, however, it is not an essential service, and therefore we can do without it, but if we need it, we must necessarily look for some alternative service.

tawk.to allowed me to implement the chat service without spending a penny, but add an improvement to my site! You don't necessarily have to be a programmer, in a few simple steps you can configure everything you really need.

1) It is a free source chat tool that young startups could use. 2) Easy integration with your application, where you do not have to contact their support 3) Easy guide provided for the integration 4) Easy to customize as per your requirement (Includes color matching as per your application, out messages, setting work timings)

1) Reports section is minimal and does not provide all you need to monitor. 2) Customizing the report is difficult as it has predefined reports; however, for analysis as a manager, we would like to deep dive into reports, and it is not possible.

1) After tawk.to integration to our tool we are able to do live chats with the customers and solve their issues. 2) After the chat, if the issue is not unresolved, we have an option to convert the chat to ticket and follow up with different departments within tawk.to and get back to customers.

I like their mobile app for replying to live chat easy to use Their WordPress plugin is easy to integrate it looks good on my website I have not found critical bugs till now

i have no issue with the plugin but am curious to have more customization

adding live chat to my wordpress sites for me & my clients

I like the user interface, and how fairly easy to use.

There seems to be so much customization available and that can be daunting.

Getting to talk to leads on the website to direct them to make contact.

Tawk.to was easy to implement into our client's WordPress website. We were able to test it out in the cloud, then finally go live on our site after the client approved the functions. It was also pretty easy to onboard the staff handling the incoming chats; Tawkto's simple interface made it easy for them to see the new conversations, and we were able to create a quick action that pushed the notification of a new chat to certain key players.

There are some slight hiccups with "ending" a conversation, as it isn't intuitive in the UI. Our CS reps tend to "Ban" an incoming chat person rather than closing the chat. The bright red "ban" button is more noticeable than the "close" button, so CS reps initially click that before ending the conversation. Also, we had some slight issues with getting the page positioning correct, as it tended to take up a little too much space, but some custom CSS in the applet and on-site helped the two jive together better.

The product being sold is complicated, and many of the target customers need help from a sales staffer to complete the order. The chat allows site visitors to ask questions about the product. If through the course of the chat, it becomes apparent the user can't complete an order or quote request through the website, our CS staffers can push the customer to a Sales staffer to complete the order.

Tawk.to allows me to communicate with potential clients, answer questions and move the conversation along to help make a buying decision. They have a lot of features to customize the look and functionality as well.

it does take some time to set up and you need to test the autoresponse and welcome messages o see what gets the best response rate. i also don't like how UI cant cuistomie the conversation base don the page they are visiting to make it more personal/specific to their journey on the site.

adding an extra touchpoint and removing barriers to initiate a conversation with a potential lead. i had people coming to the site and bouncing because they couldn't find what they were looking for. just yesterday I missed a call to the office, the user went to the website, initiate s chat, and we discussed her issue, moved the conversation to phone and booked the client in who became a paying client. so I would say try it. you really have nothing to lose if you are currently not using anything.

I love that there is a mobile app. If I’m not near my computer I can still respond to inquiries.

I feel like it goes into sleep mode a little fast but that’s not a big deal really.

We aren’t on campus to answer questions as we usually would be and this is a good way to connect with students visiting our site.