tawk.to Reviews: 4.5/5 — Highly Rated

It is user-friendliness and cost-effective. The easy setup, customization options, and the fact that it offers a robust free plan make it accessible to businesses of all sizes. It's like having a 24/7 support team without a lot investment. The ability to engage with customers in real-time and gain valuable insights about website visitors is truly invaluable. Before tawk.to I used to thought that it would be very expensive so I never researched about it but my hosting company suggested me to try once & twak.to is awesome. My favourite is Automation Bot in free plan. I have integrated it with my Web Hosting providing website (Host Harbor). I am using it everyday, Since when I started to use it I can now track visitors activity & then priotize which page needs more attention.

I don't have any complaints with tawk.to & it is excellent. But I noticed some crashing issues in android app (not sure if its only me or not), but works excellent in pc. I will highly recommend you to go for it.

There are some bugs in android app but I get frequent updated so its okay. Otherwise I didn't notice anything I am using it since 2-3 months

I can easily manage my website visitors, easy to chat with them.

There is nothing to be dislike at the moment.

We are using this for our website and platform and we are happy to use it because we can provide the quick help supports to our customers.

tawk.to integrated with our website which makes it seamless and rapid to communicate with online web visitors in real-time.

For the entire duration that I have been using tawk.to, I barely encounter errors at all.

Lead generation. Improves communication that help improve customer support from our website.

Tawk.to is super easy to use and understand. It is very customizable to fit a variety of needs and is easy to set up. I love the quick use of macro's when talking to customers and how easy it is to add, edit or update them.

The chime scared the crap out of me each time it goes off. It's good to know I have a new customer to talk to but it would be nice if the alert was a bit more mellow.

We used it to help connect to customers visiting out site. We found that the faster a customer question could get answered the more likely they were to buy our product. We did stop using the service, as our team is just too small after a recent downsizing for us to be effective at meeting customer needs, but as we have started growing again, I could see us starting to use it again. We just need more agents available to answer questions.

We use Tawk.to on our website for real-time communications with our visitors and existing clients and even for opening tech support tickets. We find it an invaluable tool for day-to-day operations and wholeheartedly recommend it.

The GUI and overall functionality could be improved somewhat to make it more intuitive for inexperienced users, as the learning curve is a bit steep for newcomers.

Real-time communications with website visitors seeking products and services from our portfolio Technical support chat and case management Pre-sales support Analytics

I appreciate the insights provided (how long people are on our page, where the traffic is coming from, how many visits, etc.), and the ability to view what the user is actively typing in chat requests.

Can experience some glitches with chats going missed stating that all users are offline while you are in fact online, but this occurs seldom. Sometimes there is a delay with these notices being sent to your inbox as well.

Assisting customers with any issues/questions they run into, live while using our platform. Tawk also allows us to understand our web traffic and our active user count.

Las ventajas de usar este chat en tiempo real es que permite la interaccion con el cliente y aclara dudas sobre el producto o servicio que se está ofreciendo en tu sitio web. Es un Chat dinámico y funcional donde además puedes personalizarlo para adaptarlo a tu marca.

No hay nada que no me guste de tawk.to, es un software muy completo que cubre todas mis espectativas. Es muy amigable y posee una interfaz sencilla. Excelente software.

tawk.to permite la comunicación efectiva con los clientes con el chat en tiempo real, tambien tiene un formulario previo al chat cuando el widget esta fuera de linea para contactar al cliente lo antes posible, hay un monitoreo constante de lo que quiere el cliente.

It is an excellent tool to manage the flow of attention since as we interact with our clients, in a web application or mobile phone, we can record information about the pages they visit, what they search for within our platform, and the responses we make to each one of the clients.

The price of services for high volumes of transactions or intensive use may not be so low, compared to other competitors, however it is an extremely stable platform, with more than 9 years in the market and they have remained among the ones that offer the most a return on investment.

In the area of ​​customer services, it is very important to know where our customers are, in order to be able to analyze population behavior and define marketing plans. This is possible to manage through Tawk.to.

Tawk is one of the most intuitive software I've been introduced to in a while. Without prior experience with chat software, from the get-go, Tawk has won me. Setting up your account is nothing more than a few clicks, and, the most amazing part of it is being able to create as many personas as you want, and make them as different as you want them to be. You can be as private as you want, and still genuinely help users. While this might be the standard in the industry, having the ability to chat with up to four people at any given time and see what they are typing before sending the email, makes a world of difference in replying promptly and accurately. In the same vein, having information like location and email permits you to tailor the experience based to the users' needs. Tawk makes it easy for you to send the transcript to the customer when they request it. One of my utmost favorite features is being able to have your colleagues whisper (write replies that are not seen by the customer) to you on the same chat, join the chat as themselves or impersonate you. This has come in handy more than once.

While this might be related to my settings, there were a few times when I didn't receive notifications about a new chat, until after the customer has left it. This required a multi-step approach - emailing the customer to have the conversation.

Tawk is a way for us to support customers who want to purchase our hardware product. It is a very comfortable way to help with quick questions and clarifications, as well as a tool that helps us improve the information available on the website. Our sales have seen an increase since chat is an available feature on our store.

It helps to communicate easily with the new leads

Since its so helpful i don't have any dislike

It helps in the growth in my business and make my networking connections better

Tawk.to has lots, and I mean lots, of amazing features, most of which are free. For companies with multiple chat agents, you can transfer chats to other agents, which is a feature I like. You can also see the page of your website that the user is on so you can look at the same page while engaging with them. There are a lot of automated options too.

It was hard to adopt the chat platform with my colleague because he thought that it was overwhelming at first. It took a while to get a hang of, but they offer great support and tutorials in addition to their knowledge base.

This can help our company look bigger than we are by creating aliases. It allows us another avenue to talk to customers and win their business. A lot of times, customers that are just browsing, are not willing to call or email so this is a good alternative to losing them all together.

This software has so many features that I can't believe it's free. It's simple to set up, you can change a lot of settings to match your preferences and needs and it's available on both an app for your phone and on your computer - so you can respond to messages on the go. The chat button that goes on your website is customizable and you can choose what hours/days of the week it's available. It's definitely improved our website being able to offer live chat on it with this software.

Being free, I'm very content with all they offer. If I had to point out something it would be the overall UX that's not so intuitive. It takes a little bit to find what you need and get used to it.

It's great to offer a live chat on my company's website with it. We sell online programs and people often wouldn't finalize their checkout as they had questions or concerns. Having the live chat increased our sales, as customers can reach out via chat and our team can reply right away solving any questions.

The pricing! I like how Tawk.to is free. There's nothing like it I've found.

I really don't dislike anything, I've never had a bad experience with Tawk.to.

Tawk.to solved our customer support problem.

Tawk.to is an online chat app that lets you talk to people from all over the world without the hassle of finding a phone number or email address! It offers high-speed connections with seamless video streaming, and our video quality is second to none. You can also enjoy chatting with your friends using this app as it is available on iOS and Android devices.

It can be made more professional in looks.

Tawk.to is the only free, high-quality and secure online chat service. Tawk.to has been designed with speed in mind, so you can connect with friends, family and business associates without any delay or interruption. Tawk.to is open 24/7 for your convenience and it guarantees a great quality experience on every visit.

The most amazing part of the tawk to the tool is its easy integration feature. You can easily integrate with your website whether it's a WordPress-based website or a proper PHP-coded one.

It will sound a little funny, but I don't like the notification sound of tawk to; I mean we don't have the option to change the notification sound. If the team tawk to add this feature to customize the notification sound then it will be a nice thing.

Tawk to eliminated the cost to built our in-house chat tool. It has all the features we need to install on our websites. And we can easily "talk to" our customers on 'tawk to' in real time and build relationships.

1. Easy to use and integrate with the website. 2. Queries of visitors are received in a well-organized manner. 3. Easy way to get engage with the customer for their queries, and messages. 4. It provides virtual assistance and even option to hire agents.

1. Some more functionality can be provided like customer raising their complaint via the calling feature.

It's an awesome tool to get the feedback, and queries of the customers visiting the website. We use this to get in touch with the customer or visitors visiting our website.

The platform is very simple and suffices the need. Helps in chatting with the website visitors and also in tracking the visitor analytics

It doesn't allow to have customized popups on different pages

Generating leads through chat and also solving the product-related inquiries

The best part is that it's absolutely free, and it's a fantastic experience for a free conversation - you won't find a better option. You'll have to look elsewhere if you want to have or develop more complex discussion processes, or if you need any automation.

I enjoy how clean and smooth the chat is, but there are little to no possibilities for automation or triggering a pre-determined sequence of messages based on the visitor's response.

Helping to easily offer 24x7 live support to all customers and visitors/leads on my website and effectively serve them well.

The best part of this tool is it has completely free plan to all users. It is easy to use and setup takes minimum time. You can install on your website easily and it will go live immediately. You can customise the widget button as per your requirement. It allows to add unlimited agents under single account which is a best feature I found. Apart from that it has intuitive dashboard where you can track your website visitors and engage them with triggers. You can manage agents name, email address, images, designation from admin page. This is the best live chat tool I have ever used. It gives all the premium features without any cost. Canned responses, knowledgebase, multiple languages and many more features which make it unique. You can transcript the conversation to admin email address and customer email address. If you want to add live agents who will take care of your customers then they have best plans for that at very low cost. Another best part is they are upgrading their services day by day with new features for their users. This tool is compatible both in web and mobile devices. Agents can login their account from mobile app and chat with customers directly without any hassle. One more thing I like is their customer support. They have live chat agent who will resolve to your queries and they are much responsive.

There's nothing to dislike here as per my experience. I have found this tool very helpful for every businesses to get customer insights, live chat, etc. Plugin is easy to install and I have never faced any downtime with this tool.

When our website required a live chat tool, I have tried most of the tools but I found this tool more useful. Because you can add unlimited agents without any cost and it is completely free. It helped us to track our website users and engage with them to acquire customers. It also allows to transfer files over chat, screen sharing, video and voice call features which made our support team more powerful and actionable.

The most important one Tawk.to is free and easy. Our population is going up after used tawk.to. We are happy with them

You can not find any responsible clerck when you need urgent assist. There is no any call center. You have to send mail and wait wait.

All kinf off guest problem we solving with tawk.to Because we are call center and guest need to contact with us as 24 hours

The best part is it is absolutely free to use, has multiple dashboard and agent support with easy to setup and Integrate options for one website. Supports all major ecom panel.

Whatsapp Integration could be a major plus which if added can really do well. Also adding different other channels like Facebook and Instagram could also relieve a lot of effort for an agent

Website chatbot - to communicate with a customer at ease and Instantly

It's pretty easy to use, it has a straight dashboard and provides you with all features and tools you need for your website live chat management.

I didn't find anything to dislike about the platform. Maybe I didn't dig enough however it perfectly covers what I need from a live chat management platform.

Generating leads. Engaging with website visitors, answering their concerns and help them with understand their required products/services.

The best in the Tawk To is their software speed and user-friendly interface. It's effortless to use on our website, and the chat notifications are speedy. We can use this on our mobile also. If someone uses Tawk to on the website, we will get the notification within seconds in our account.

There is nothing that I dislike in Tawk to, but the one small issue that I faced is: if someone starts the chats on the website, the auto-reply will lag for 2 seconds. But this is not a big issue. I am happy using the software.

By using tawk.to I can connect with the live users on the website. I can communicate with them, and I could help them with what they are searching for on my website. I could help them easily, and they became my happy customers. This helps me a lot in getting leads about my customers. This is a significant benefit that I realized with Tawk to.

With Tawk.to, you don't need to worry about contacting leads and communicating with customers. You can simply add a chatbot to your website and automate your sales and marketing. Tawk.to will help your website visitors find the information they need and answer questions they may have. It also allows you to get in touch with leads, track conversions and identify trends and buying habits of your customers.

I wish it was easier to set up because there is a slight learning curve.

Getting in touch with our customers and prospects so that we can answer their questions.

It works as a platform that offers an excellent chat system for your website, it has excellent functions to customize this platform in your own way, or to fully adapt it to your work system, to implement and use it is completely free, tawk .to provides you with the ability to track the actions of customers on your website, it really is excellent to increase sales and clarifying doubts to your customers is much easier through this platform.

I have been implementing it for a long time and I have not really found something that I can dislike about this platform, it is really fascinating that it has a completely free plan, and that it is very easy to use and implement software.

I have been able to use this platform to better communicate with my clients, it seems to me a very easy to use tool, it has real-time messaging and it is incredible that it has a completely free version, it seems to me to be truly incredible software and so far one of the best software on the market. It is fascinating to be able to use this tool to manage my websites easily and easily.

tawk.to is an easy tool we can easily embed it to our website. tawk.to is a complete feature-able tool, all features come totally free. It's provided end-to-end secure live chat support for us. Users can easily connect with us to their problems in live chat. Also, the admin can solve their problems easily from a user-friendly dashboard.

Nothing I found to dislike about this software. tawk.to is available free in the market. It saves you lots of working effort to provide cool features like customer chat visible when they are typing. It's amazing for engaging customers to provide instant support.

We can solve our customer problems by instant live chat by using twak.to. It helps to increase sales even we can create an email list for future marketing. We can save our time and effort by creating FAQ questions. It helps to provide the best support by taking the name, email address, and details when we go offline by sending messages to the admin panel. Also, If we are unable to solve problems at a time easily convert the conversation into a ticket it's one more way to provide the best support.

I like that Tawk is simple, easy to use, and most of all, it is highly affordable.

Sometimes the backend interface can seem a bit confusing at first, but it's just like learning any other new system.

Using Tawk for customer support has been amazing. There are quite a few potential use cases, but the best overall is definitely organizing your support team.

Usability, very user intuitive and very easy to install

Tawk to increase the admin features and can concentrate more on the user location mapping clearly

We use it as contact center tool for Customer handling

This is the best live chat software for your business. Whether you have small or medium business it is helpful. Best part of this software is it is completely free. You can integrate this software with another software or website and woo-commerce store also. Easy user interface, user friendly and easy to integrate. You can add your teams with designations to a single account. Whenever you will be online it will show that to customers who are visiting to your website or looking for any answers to their queries. If you are offline then it will ask name, email address and queries and after submit it will send these details to admin email address. Admin can reply to customers from email address too. During live chat for every new chat you will get notification for which you will never miss any chat. In live chat you can see what customer is typing so that you can prepare yourself to reply according to the concern to save time. You will get weekly roundup where you can see visitors count, chat progress, any missing chats and many more. You can hire agent from tawk to ,for live chat at minimum cost. I think I have covered all the parts. If you have any question kinldy comment below.

Nothing to dislike the software. I really love this for it's features at free of cost.

We have integrated this software with our website. It helped us to reply to visitors concerns which also increased our sale. With its FAQ features, we have added answers to frequently asked questions which saved our time. We were able to capture visitors details for email marketing.

In my opinion, Tawk is one of the most efficient chat software. Tawk is a live chat application which helped us to solve consumer grievances, interact with them and also helped in marketing activities. We closed our sales funnel through this application, and moreover it a user-friendly software.

To be very honest Tawk made our lives easier, I cannot think about any dislikes at this very moment, but personally, I think The tags and the backup chats sections could be organized in a more decent manner.

Tawk was the bridge between the organisation and customers, This application helped in solving consumer problems in a holistic approach. Through Tawk we could interact with our users, got feedbacks about our product, and yes with the help of the geolocation feature we could track our users around the globe.