tawk.to Reviews: 4.5/5 — Highly Rated

I like the ability to quickly join a chat and answer questions. There are other interesting features as well like an automated response when a live chat agent doesn’t join a new conversation within a short period of time

I dislike the ringing sound that Tawk uses when there’s a new chat. It sounds like an old phone.

It’s enabling us to be very responsive to customers so they can get quick answers to their questions.

Lo que más me gustó de tawk.to es la sencillez de su diseño. Desde que accedes al panel de control, puedes ver gráficas de los visitantes que se conectaron en el día o también los chats contestados. Lo mejor de todo es que fue muy fácil instalarlo, ya que el software te genera automáticamente el código que debes insertar en el sitio web. Otra característica que me gustó de software es que le pudimos dar distintos usos para nuestros propósitos, ya que podemos brindar asistencia, vender productos o resolver inquietudes.

Desafortunadamente remover la marca y la etiqueta de tawk.to de la apariencia del chat es costoso.

Nos hemos beneficiado enormemente con este software, ya que podemos brindar asistencia a nuestros visitantes, así como también vender productos o resolver inquietudes. Por otro lado, con tawk.to podemos recopilar números de teléfono, correos electrónicos o direcciones, que nos sirven para contactar a nuestros clientes en un futuro.

Its totally free, you can get touch with your potential customer or your visitors and chat with them in live situation, the new message alerting is what i love the must you don't gonna miss any chat they warn you and give you a lot of features, i love the analytics you can see with who you are chatting and his email , his ip adress .

For now i'm happy with the service , i have nothing to complain about.

helps to manage my clients technical problems, spam filters and it is easy to follow.

Out of the box Analytics are available like page visits, active sessions, etc. Very easy to integrate with your website, only takes a few lines of code Nearly all the features are free to use Ability to manage multiple chat agents Mobile app to even respond to your customers on the go They even provide webhooks & triggers to integrate with chat Managing multiple chats is also very easy Various kind of customization availble for chat windows itself

No ability to transfer chats to other agents in the organization The mobile app has very limited features & doesn't have an admin option Very limited add-ons are available to integrate No way to segregated chats based on user i.e. no way to manage user properly The settings are all over the place, it should be simpler

We had earlier integrated the chat solution on our 2 main websites so that customers can directly get in touch with us. The ease of integrating the chat solution was painless and really very simple, it only took a few minutes of coding on the frontend. tawk.to simplify our customer interaction way too much without worrying about the cost & other headaches that come with it.

I can track the user on my website is something the best, it gives me a chance to create my pitch accordingly.

It gives very less customization on design. I was hoping some custom colored button in its free version.

I can quickly assist my leads directly from my phone and it helps me to resolve the queries. Faster conversation is a benefit for me.

The chat strengthens our customer service since it provides features to interact with website visitors and handle inquiries proactively. It allows customization and makes communication more efficient thanks to automatic responses. It helps us provide professional customer support.

Tawk.to could insert more customization features. But in general, it provides a very efficient service.

Live chat allows us to interact with our customers in a timely manner. Autoresponders are great to keep active service on the website. It helps us capture more potential customers.

I like that i can talk to customers live, i can see who is on visiting our site, and where they are from.

I dislike that tawk.to doesn't pop up on our site unless i am physically logged in. I believe people would ask more questions if it did.

That it's easy to reach out to people live on our site IF i am logged in.

The best thing I like about tawk.to is its user-friendly interface in desktop. The availability of knowledge base also helps a lot while using it. It can be used for quick responses to many of the frequently asked questions.

The mobile app for tawk.to doesn't have a user-friendly interface. It also fails to give notifications at some time due to some bugs. I was finding it confusing to tweak with certain admin panel settings in mobile app. Also, I feel like some of the options like availability to go offline, invisible, etc are kind of confusing at some point in time

One-click solution for the prospects using the chat window at every webpage. Also, when somebody is trying to interact, we are able to get their details for further follow-ups. Since the details about the user are shown based on their IP address, we are able to get a clearer idea of the geography and demographics of the user.

Ticket Conversion as well as mail tracking. It is trouble-free to maintain the lead management.

Geolocation tracking is not that exact. Because of this, sometimes it is troublesome to evaluate the contact person's location. Though the IP address gives the idea but in the case of VPN, it fails.

In the Tawk.to live chat, it is easier to attend the customer from anywhere. So, you can converse with the same person over chat and can continue with same over your desktop.

The most interesting feature that tawk.to provides is the ability to see what users are typing before they click submit. This allows us at work to really improve our customer service because you can see exactly what the user is thinking/wanting to say to you, and then you can use that information to tailor your responses. In addition, the next best feature is the team settings with the mobile app. With many remote employees, we were able to perform customer service across the whole HR team no matter if they were in the office or not, and that was really convenient.

The worst part about tawk.to is how the setup, customization, and configuration can be confusing. The settings specifically for email notifications are hard to understand, and I keep getting notifications about conversations I was not a part of despite trying to unsubscribe from them.

The major problem tawk.to provides is the ability to have a professional looking HR system that is only backed by a few employees that work remotely. Our small startup does not have many HR people; in fact, most of the people responding to questions on tawk.to are just the developers for other business personnel in the office that day.

Brilliant live chat serivce, and it’s completely free for basic functions, you can see as visitors type, track the pages they visit, see their browser and location, and chat history is infinite.

The price for hiring agents for $1 Per Hour is on the basis that you hire them 24/7.

Tawk.to provides live communication for our customers.

Tawk.to is ease to use and you can start using it without any hassle. The most important thing is it's completely free

The software works great but the user interface is outdated. The developer said that it's on their roadmap. So, let's hope that they will make tawk.to appearance better

As a company that serves many public services, live chat software is very helpful in the speed and effectiveness in serving customers. Tawk.to is one of the best live chat software which we don't have to pay anything to fully use it

Tawk.to has let me monitor visitors to my site and communicate with them in real time, or have an automated chat message that helps me capture visitors contact info.

I would love some AI that lets the chat automatically answer some of the most common questions visitors had, or sets up a kind of survey for them.

Capturing info from visitors to my site and converting them to paying customers.

So many things! I like that you can see what website pages the visitor has been to so you know better where to direct them. It shows what the visitor is typing before they hit send so you can prepare your answer quickly.

It tells you what city a visitor is in, based on their IP address I assume, but doesn't list the state. For our business, it is often necessary to know what state a person is in, it would be nice to know the answer ahead of time, but it is easy enough to just ask.

We are now able to answer visitor questions right away, so they don't have to wait for an email response. This allows us to get the visitors to the purchasing process as quick as possible.

The chat is effective. It has everything you would expect in a chat. I mostly love the icon "We are here" on the chat displayed on websites' UI like on this page: <a href="https://mycustomessays.com/blog/lord-of-the-flies-summary-themes-characters-and-quotes">Lord of the flies summary</a>

There needs to be more visitor analytics in chat's back end. I know this is chat software, but this would be very helpful. Would greatly apreciate it if they included more visitor details.

Helps me talk to customers in real time. As a result, I am able to answer customers' questions and address any other concerns they may be having. I am happy with the service.

It allows me to contact my clients immediately and in real time through its online chat, which has worked wonderfully for me both to solve administrative processes, support or general inquiries, at an excellent performance both in its web and mobile version, the performance is simply phenomenal, tawk.to does not know the word failure because it is simply not in your system, it also allows the configuration of advanced functions for chats, which can be quite useful for the part of support by offering more functions from the same tool that allows a much more efficient approach to the requirement by the user or a better way to follow up on it.

None, everything about this tool has seemed extremely useful and quite simple to understand, unlike other similar applications where online chat management is quite complex.

I have been using it to channel support and customer service inquiries in this way, since it is an excellent window with immediate response and something more personalized and informal than emails (not everyone likes formalism), Not to mention, my clients prefer not to have to wait so long for a response to their requests, so this tool was just perfect for me and my company.

Their support is excellent and engage well. You can see a visitor's IP address so you have an idea where they come from and their history.

If you are inactive for a number of minutes (about 10) it will send a ring-ring to check you are online. Which, if you sit at your desk all day just doing other work with it on in the background, can be quite annoying. If they had a desktop app like eg dropbox has a toolbar extension, it would know you are online and could just refresh the update for you. Also if you are offline it displays as "offline" rather than just hiding altogether. But maybe that's me not putting the code in properly.

Visitor engagement, online chat is a lower barrier to entry than a visitor emailing/phoning. But most people don't reply to a proactive message.

Only few lines of code to integrate with your website Completely free to use Dashboard view provides good level of analytics Managing various agents for chat They even provide agents at a very nominal rate Mobile app to even respond to your customers on the go Trigger & webhooks is a very useful feature Managing multiple chats is very easy Ability to customize the chat windows

The mobile app should have option to use more than one account Add-ons are very limited Settings are bit all over the place rather than being straightforward There is no proper way to manage customers so we can pick up their last chats itself No ability to transfer chat to other agents

Integrated the chat solution on our website web2k.in so that customers can directly contact us if they wish to know more about getting their website made from us. The ease of integrating the chat solution was painless & only took a few minutes of coding. After that, we were able to cater to your users very easily which is not possible with the traditional method of Email.

I like how it notifies you immediately when someone has logged on, and shows you what people are typing before they send it.

The reports can be difficult to follow at times, but other than that tawk.to is very user friendly for both parties involved.

We use tawk.to to reach out to residents once they enter our website. We are able to ask if they have any questions and get their contact info if they are looking to lease for us. Benefits of using this program are an increase is prospective residents.

It is free and easy to set up on Wordpress. It comes with a Wordpress plugin and you can even chat directly on your smartphone with their app. You can easily customize colors and text. You can also see which pages the visitor navigates to in real time.

Their backend dashboard is not very user-friendly. Just a few things that make it difficult, but a few extra minutes to figure it out is worth the price. With the free version, you must have their branding on the bottom.

Before Messenger created a way to chat with website users, I could find nothing that worked with my phone. I really wanted a service that integrated with my phone. This lets me know when a visitor arrives and I can chat with them anytime.

It isn't just a "live chat" tool. It can help elevate your entire customer support and helps you say in touch with your customers, even on the go.

The functionality is a bit complex and ironically, their support is not very efficient.

Tawk.to helps in effective customer service. I am able to manage all customer queries and complaints and also offer real-time support to them.

It's a good tool for the price, once you know how it works, you can manage the chats and the people who can access every chat

I miss some features and I think the platform should improve the UX/UI

I can easily have a live chat in the company's site and landing pages. I can collet leads when we are offline with the form.

Firstly, I like how tawk.to brings online web visitors together with teams, mainly customer support representatives. I can't overlook the fact that tawk.to has a mobile application that is easy to download, install, setup and start using it on the spot.

I do not like how tawk.to is hard to integrate to websites, especially if you do not have web design tactics. In addition, I hate how tawk.to needs robust internet connection to use.

In app messaging. I use tawk.to to communicate with visitors who visit our website on a daily basis. Lead development.

Ability to add shortcut messages to quickly communicate with customers. Like the wide variety of emojis that are available. Ability to see what pages customer have been to and to see what they are typing in order to anticipate answers.

Customers complain about the chat bubble on their mobile devices

Communicating with customers visiting the website. Serving our customers better at the point of sale to convert a larger potion of sales.

We can work in team on Tawk thanks to multi-licences and whispers. I also like the gain of time permitted by the automation (triggers) and shortcuts for the most current questions.

The triggers misfunction sometimes. The visitors of our website can receive triggers as "How can I help you?" even in the night time when we cannot answer them (out of the programmed hours). Moreover it is not very easy to master at the beginning.

Most of the visitors do not read correctly the articles of our website and we can orient them in the good direction or correct the misunderstandings thanks to the chat. We can also help our customers in their navigation on the platform.

Tawk enabled me to set up a chat on my website so that potential clients could communicate with me straight from the website. This would reduce rejections since they did not have to leave the website to communicate.

Tawk did not have a lot of options when it came to the auto-response system. Instead, it could only capture the visitor's personal information rather than all the details about what they wanted to buy from me.

Make sure that i don't have too many website bounces offs

This Chat software is free, and if you are new to e-commerce and can't afford to spend zillions on softwares, Then this is your go-to option. It serves the purpose and connects your customer to you.

There are many things I didn't like about this software. You can't monitor who is on your website in real-time. There are packages for everything. Automation is very limited or less. The customers who come on this chat don't get added to your Shopify or other lists.

We were just using this in the beginning when we were short of funds to buy professional paid alternatives with many other features. The best benefit is that it's free and serves the purpose of connecting your customer to you.

I loved that it was for free and I loved the chat features.

I repeatedly asked for help as my clients complained they did not get mails from the helpdesk system. I repeatedly complained to Tawk.to and they did nothing to solve it. They tried blaming it on me, but whenever I used my own mail to reply to customers all was fine. It was only in their helpdesk tidket system that mails were too frequently not recieved by my clients, which actually, caused me quite much damage.

In the end - I had to stop using it due to the problems as it was not reliable. Otherwise - if you want them only as a chat then they are fantastic.

It's a great cost-effective Tool for interacting with clients. We have our FAQ & Help section built around this.

Their customer support is the worst. Seems like a mistake going with them as they don't seem to care after we based our customer support infrastructure on this tool

FAQ section to search articles & videos plus the Help form link embedded

The UX is better than the competition and made me test the service.

Despite marketing itself as a free service, I quickly discovered that the reality is far from the promise. First and foremost, the claim of being a "free" service is misleading. While they do offer a basic version for free, it's essentially a bait-and-switch tactic. Customization options are limited, and the design options for the chat widget are quite basic. The ticketing system only works with their knowledge base website and there is no option to import the data from your old knowledge base. One of the most disappointing aspects of my experience with Tawk.to was their inflexible and seemingly unfair refund policy. After realizing that the service did not meet my expectations, I decided to cut my losses and requested a refund on the very same day of purchase. To my dismay, Tawk.to outright refused any refund, leaving me stuck with a service that failed to deliver on its promises.

The live chat system on websites.