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tawk.to Reviews & Product Details
tawk.to is a messaging and customer management software that empowers companies to communicate easily with their customers. With the platform, users can monitor and chat with customers in real-time, follow up in a built-in ticketing and support center, and create a help center to empower customers to help themselves – all 100% Free. Plugins are also available for many CMS and eCommerce platforms and are guaranteed to be an easy-to-use tool that can be applied across various devices.
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| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Easy to setup and lots of options. It's ability to watch our customers movement through the site, gives us a lot of insight.
Dislike is strong... but wished had a little more control over the look.
Makes it easy to work with customers and convert them into buying customers.
I like this chat because very dynamic and simple to work as a team what I like is that I can attend an agent through the option of Whisper and I can indicate a message without the client can read but if my operator that is great
I do not dislike at all consider that Tawk.to is an updated platform and very dynamic at the time of intercurrent with the public looking for a quick response via chat
One of the things that I think is excellent tawk.to is that I can program to indicate my visitors on the website as a welcome car-message and more now that they have acutualizado their Wiget platform is more interactive thing that makes it fabulous to capture customers
I really like the mobile app that allows you to answer support messages while on the go. This is a life saver for a small startup like ours where we do not yet have a full-time support staff. Any member of our team can jump on a support message.
I do not think that the plugin is as nice looking as something like Intercom.
We are trying to offer live chat support without having a robust suppport team.
Great for talking to clients online when you have a small office. Love that we can review the transcripts later.
At times Tawk can feel difficult to navigate and make certain changes
We needed to communicate efficiently while having a small number of employees
This software has helped me generate more sales from my website as I am directly able to chat with potential clients the minute they arrive on my website.
At the moment, I don't have any dislike.
Tawk to solved this so efficiently. Not only did they provide this service for free (yes there is a paid tier also and one where they provide you with CC agents).
Awesome experience to start an conversation with customer if they raise any Question which placing order. All comes for free even they have a huge features like Canned response, Triggers and others.
Design is bit outdated need to improve an Transparent version.
Covers a huge gap between store owner and Customer before placing order.
Free for unlimited users and Organisations. Continuous updates and new features will be added. Internal Knowledge base. Free Triggers and Reporting. Also Remove Branding addon
Outdated Look need to make a new design for live chat window.
Increased Conversation with Customers.
1.Easy to integrate ( i made it configurable in my system only by adding the script i inject in clients pages directly) 2.Easy to customize ( position/look and feel / colors and css) 3.Its free without paying is more than enough for me
nothing/ event the intro and their website is very friendly
Make it available for customers who dont want to pay more money / but with extra benifit to boost their marketing to some extent
I love that it’s so easy to add live chat to my website.
I dislike that I can’t remove the branding.
I’m able to instantly connect with clients.
Free and easy to implement and use. Pop up window on our site lets customers know they can contact is this way.
N/A We love everything about Tawk.to. Except the occasional spammers who contact us
People love this contact option and prefer that to email or phone calls