tawk.to Reviews: 4.5/5 — Highly Rated

Easy to setup and lots of options. It's ability to watch our customers movement through the site, gives us a lot of insight.

Dislike is strong... but wished had a little more control over the look.

Makes it easy to work with customers and convert them into buying customers.

I like this chat because very dynamic and simple to work as a team what I like is that I can attend an agent through the option of Whisper and I can indicate a message without the client can read but if my operator that is great

I do not dislike at all consider that Tawk.to is an updated platform and very dynamic at the time of intercurrent with the public looking for a quick response via chat

One of the things that I think is excellent tawk.to is that I can program to indicate my visitors on the website as a welcome car-message and more now that they have acutualizado their Wiget platform is more interactive thing that makes it fabulous to capture customers

I really like the mobile app that allows you to answer support messages while on the go. This is a life saver for a small startup like ours where we do not yet have a full-time support staff. Any member of our team can jump on a support message.

I do not think that the plugin is as nice looking as something like Intercom.

We are trying to offer live chat support without having a robust suppport team.

Great for talking to clients online when you have a small office. Love that we can review the transcripts later.

At times Tawk can feel difficult to navigate and make certain changes

We needed to communicate efficiently while having a small number of employees

This software has helped me generate more sales from my website as I am directly able to chat with potential clients the minute they arrive on my website.

At the moment, I don't have any dislike.

Tawk to solved this so efficiently. Not only did they provide this service for free (yes there is a paid tier also and one where they provide you with CC agents).

Awesome experience to start an conversation with customer if they raise any Question which placing order. All comes for free even they have a huge features like Canned response, Triggers and others.

Design is bit outdated need to improve an Transparent version.

Covers a huge gap between store owner and Customer before placing order.

Free for unlimited users and Organisations. Continuous updates and new features will be added. Internal Knowledge base. Free Triggers and Reporting. Also Remove Branding addon

Outdated Look need to make a new design for live chat window.

Increased Conversation with Customers.

1.Easy to integrate ( i made it configurable in my system only by adding the script i inject in clients pages directly) 2.Easy to customize ( position/look and feel / colors and css) 3.Its free without paying is more than enough for me

nothing/ event the intro and their website is very friendly

Make it available for customers who dont want to pay more money / but with extra benifit to boost their marketing to some extent

I love that it’s so easy to add live chat to my website.

I dislike that I can’t remove the branding.

I’m able to instantly connect with clients.

Free and easy to implement and use. Pop up window on our site lets customers know they can contact is this way.

N/A We love everything about Tawk.to. Except the occasional spammers who contact us

People love this contact option and prefer that to email or phone calls

The features are similar to paid alternatives. We have agents, triggers, monitoring, pre-defined content. Overall, an excellent choice.

Since it's mandatory to "dislike" something I'd say that the design may use a lift. And some third-party integrations

Live chatting with customers

Track traffic and being able to chat with customers wholes they are online

Not being able customize more in terms of color n more wording

To chat and answer question customers may have while online

The notifications that they send you on both desktop and mobile when a user has started a chat.

Sometimes the dashboard information is incorrect. It wasn't too much of a problem because Google Analytics gives you all the same information. But if they have it I'd rather have it be accurate.

Real-time customer service on our eCommerce website.

I love the Chat feature use it everyday, also has the option to create tickets and follow up, you can also see who is on your website in real time! Love It

No issues at all! it just works and it gets better over time!

offering Chat support to my customers is the best!

We had before other livechat software, but a paid one, also great, But i wanted to try some other soft that are free. Tried a lot, so far this is the best one on the market. I do use it on our main domain and other microsites. Customer service is also great, they do like to support. Best why i did swtich off to this chat is because i like the motto of the CEO, why to pay for a soft to speak with your own web visitors.

I dont like the windows application, i contacted them and they reply me that they are still working one a new updated. So far its buggy and i need to use a webpage, that is not very comfortable when you working with more tabs opened

A lot of visitors like to live chat with a real human. SO this is the easiest way to reply to their questions. Sales departement also has this software installed in case i am busy.

The basic plan is free and still allows you to have numerous websites and chat agents. It is easy to implement and 'just works' flawlessly.

I don't like the way the admin interface works in parts, kind of opening a new tab when you click on different features. However, this is a very small price to pay for what is overall a great system.

real-time communication with our customers across 3 websites, with one login.

It offers all its features for free, without limits. Also, it's really easy to configure and customize which is great. You would expect the features to be sub par vs similar paid apps, but they are not, they do what they are supposed to do in a really good way. This is the right tool if you want a simple, yet powerful live chat + ticket system on your websites to improve your business, as you will be able to start conversations with potential customers at the right time to help them make a decision, but also, you will be more available to the current ones, improving your relationship.

Nothing, I think that it's a really good tool, but it could increase the number of native integrations.

I'm improving my support with live chat, and also increasing my sales as I'm able to address any doubts or questions by potential clients.

I love that there is an accompanying app that I can use to chat with potential customers when I'm not at my desk. I am using the free plan and still able to customize it with my brand's colors and make it look like mine. It really is convenient and my visitors have said that it makes the website look so much more professional.

There isn't anything that I dislike about it so far.

Using tawk.to has allowed me to chat with my potential customers right away. It makes my brand look more human and not like a big agency that doesn't care about them.

Tawk is a super helpful chat tool. I love that several people can view and join the same chat -- you can even join chats as another customer service representative in case the first representative got caught up in another task, which keeps the customer experience smooth and seamless.

I wish there was an auto log off of some sort to ensure that no one accidentally stays logged in past their work hours.

Adding a chat function to our business has greatly improved our customer communications. It solves customer problems in real time without them having to pick up the phone to call us, which many customers prefer not to do.

I like plenty of options and details for customizing. Monitoring with an IP and location details. Also reports are pretty good. Everythign is easy to use and looks nice.

i would like to see and hear more different sounds and some layots for chat windows and their location on the screen - from my admin side and from customers side. It would be nice if the chat window can have some layots too.

Solving the only one problem - fast online connection with a potential customers.

Nos gustó que podemos habilitar la herramienta y monitorear varios ejecutivos a la misma vez. Fue muy fácil de instalar. La plataforma envía una copia del chat la cual nos funciona para realizar reportes y tener hallazgos de lo que los clientes consultan en el chat. Se pueden utilizar emoticones

Una vez intenté utilizar el servicio que tienen de ayuda a los clientes, pero no fueron muy buenos. No evacuaron mi duda, al final logré resolverlo yo sólo. No se pueden generar reportes de la cantidad de personas que utilizan el chat, sólo la copia que envía al administrador.

El hecho que los clientes puedan hacer sus consultas por este medio, nos desahogó las redes sociales. Podemos tener en tiempo real copia de las comentarios que nos dan los clientes.

What I like in Tawk.to is that I can see what our site visitors are looking into currently. I can also see what they are typing so it gives me time to look up the response while they are typing and thus my responses are timely and accurate.

I dont like the ringing sound, but i guess it works or im just not sure how to change the notification sound.

My role is just to provide customer support for our would be buyers and existing customers and make sure that we provide excellent after sales support. Benefits of having a livechat system is that we can reach out to more customers because some customers do not like calling.

The cost of entry is free, which in of itself does not make a great product, but it helps when you are trying to determine how to enter the market of live online support. Where this really wins me over is the cost coupled with it's feature-set. You are able to communicate live with your customers across desktop and mobile, and still the base price is free. It has opened up a world of support that my customers deserve to have. And this coupled with other products like Droplr has been a real boon for my business.

I would like to see some improvements in the client interfaces. They feel at times a bit clunky and hard to understand. This is particularly the case when it comes to online/offline/hidden modes. It is very confusing how some of these features work. Also it would be nice to see some more polish to the UI in general.

Communicating with active and potential customers has been blown wide open for me. I am able to connect with clients and potential clients without any hassle. This increases my ability to support existing customers, but also win over potential customers because they know they can reach me easily.

This was not only extremely easy to sign up and install, but the ability to customize the interface to blend in with the rest of my website is great. It's also very user friendly, very intuitive. I'm recommending this to any of my clients that would also like a chat program for their websites. This product is great - and it's free, which is shocking. I'd pay a one time fee if I had to for something like this - I was going to build my own, but the fact that this is free is very much appreciated. I also really like the business model, and if I find that my business needs in relation to customer support increase I'd be happy to purchase anything they have to offer at that time.

There isn't anything I've found just yet that I can complain about. I'm just filling up this 'dislike' box because I have to at this point.

Providing multiple paths of communication for all customers is awesome. Some users like live chat, some just want to use a contact form, and others like to talk on the phone. I'm now offering all forms of communication, and this chat program is the icing on the cake of my website.

It's free, simple to use and very effective. All my team likes its

At the moment nothing, we are very happy

We realized more sales through answer an customer on live

Tawk.to is free! It's really remarkable when comparing it to the competition. It's overall feature set is comparable to other platforms, but you get it at no cost from tawk.to.

The user interface has some things still to be desired. Some users have difficulties closing the chat as it is a 2 step process that could be streamlined.

Tawk.to helps us engage with customers, and realize more sales. If customers have questions we can answer them right away and prevent them from dropping out of our funnel.

It's FREE! Also, the absolute easiest live chat software I tried. Looks professional and it's very easy to customize to the look of my websites. Also, the chat alerts aren't annoying.

Haven't found anything I dislike yet. One feature that could be beneficial is the ability to monitor multiple websites at once from one dashboard.

Capturing live traffic on our site and converting them into paying customers in a shorter amount of time than if they called/emailed. Easy to multitask!

1. It's admin console - Great UI, Easy to customize the Widget. 2. IOS application - By which you can answer your attendee from anywhere.

Haven't found anything that i don't like. I have been using this since 2 months.

I have my freelancing site for client communication & support I am using this.

Very simple to use Free Community support

I am not sure but they do not have internationalisation support.

I have used this in one of our clients project. Here is the link http://www.theinfluencersmovement.com/welcome Also used in one more project and working good. Advantage of this product is that, any one using this product can have real time communication with their users.

First of all, its free! I've tried different online support platforms to integrate a live chat on my site and this is the best one I've found. Its really easy to setup and it also provides an app for many platforms (I'm using it on my mac and iphone) to keep track (and answer) all requests. It even has a real time visitos tracking! :)

I find that the mac app sometimes hungs unexpectedly. Or closes the session without any warning. This is the only think I dislike.

My website is sometimes confusing to the first clients. adding a live support chat let me solve all visitors doubts, turning them into clients.