Zoho CRM Plus provides a customer experience platform that lets you bridge the gap between your sales, marketing, and customer service teams so that you can ensure a seamless and exceptional customer experience. Zoho CRM Plus fuses tools like intelligent chatbots, sales automation, visitor tracking, customer service, project management, and email marketing. It also provides built-in AI, and in-depth analytics from a single platform with easy to use dashboard.
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Segment |
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Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
Training | Documentation |
Languages | English |
Complete dialer automation for leads flow
Some time issue with real time data sync and cost
Leads management
Zoho CRM is a very useful tool for sales people. it's User interface is very easy to understand. It is easy to manage sales pipeline using zoho CRM.
nothing much which I did not like into Zoho CRM.
to create a good sale funnel, for follow-ups reminders, for sending emails, to create task, meeting, making calls. Zoho CRM allows to integrate calling application as well.
It's the One-Size for all CRM. It's completely customizable with countless opportunities to automate many brainless tasks, freeing up your time.
The visual effect of the CRM isn't the most up to date looking.
Great Client and Deal Management.
Emails are automatically populated for contacts. No need to search inbox for conversations. Reports are easy to customize and use to track different aspects of our business and see where we are in the sales cycle.
Does not integrate with Microsoft word 2019 seamlessly. I understand Zoho Writer is the preferred method; however, fonts and layouts are not to Word's standards. I need to apply for a workaround to every letter.Calendar should have options so priorities could be listed by color. Or, as an overview, I could see all users in a different color
Acts as a base to deal with our customers and keep track of emails, tasks,and phone calls. We use it monthly for campaigns. Sales IQ notifies when someone is visiting our site, and a conversation can be started either through a bot or a contact centre agent.
We are using zoho products and it integrates with all the products very smoothly and we can access lots of thing in single place
There are not many bad things about Zoho CRM Plus but it's not as good as other CRM in the market still it's fine cause it's very affordable for the SME
IT solves several business problems related to customer management and sales by providing centralized customer data, improving communication, streamlining sales processes, and increasing customer retention.
I though it is old-style service what is not flexible enough for modern needs. Was pleasantly surprised with all the features it provides.
Nothing at all. Some people may say it's not so customizable, but it was ok for me
Basically I used email feature
Zoho plus provides many features such as CRM, survey, analytics which are very useful
Some important features are missing and the support can not always help
Store data safely and communicate with customers
automated tasks and flexible to make it work the way you want it to work
often too many customization options end up never working well together
trying to get a way from the hefty CRM prices from sales force, netsuite, and etc
Zoho Crm ilk kullanmaya başladığımda çok keyifli bir üründü. Kullanım kolaylığı ve istenilen her alanın oluşturulabilmesi ürün için çok büyük artıydı. Fazla buton var ama kendinize göre evirebiliyorsunuz.
Zoho CRM yapıyı kendinize göre kurgulamanıza tamamen izin vermez. Yani kafanızdaki yapıyı Zoho ürününe aktarırken bir yerden sonra zohonun yapabildiği kadarıyla sınırlı kalmanız gerekebilir.
Müşteri bulma ve özellikle müşteri yönetimi için harikaydı. Müşterileri lead olarak toplamak, sınırsız contack oluşturma güzel özellikler.Fakat müşteriyi tam kapsamıyla yönetmeye izin vermiyor
Cliq is a messenger app that is part of Zoho suite. It's good and very easy to use.
The project management feature is terrible.
It's difficult to add multiple contacts within a company.
The best feature is the ability to see who is on the site, how long, from where, etc. and to track their progress through out site.
Customer support experience and lack of component integration with Zoho suite. Too many dead ends in development.
CRM along with human and bot chat. No real benefits realized yet, still considering alternate solutions that work better and do not have dead ends in development.
Its user interface and easy to used with minimal support
Currently, the support team is working on determining the time needed to resolve the query.
Allows customer to do more custimistion.
One pricing for all the most used and relevant tools and dashboards required for customer relationship management and sales funnel management
Just like all the CRM tools, small to medium startup struggle to configure the tool to fit in to the process
Sales Funnel Management and Customer Relationship Management with helpdesk, surveys, social media management etc.,
Zoho CRM Plus is a package of many powerful tools which helps increase the productivity of the organization. SalesIQ is one of the best features of Zoho CRM Plus which helps in live chat and visitors tracking.
The user interface needs little improvement, but overall having a good experience with Zoho CRM Plus.
Zoho CRM Plus is a very helpful tool in our business operations. It helps in email marketing, tracking visitors, conducting surveys, and having live chat with customers.
Ease of deployment, ease of use, customization capabilities, multichannel communications, integration with Whatsapp and social media, tasks and leads follow up and automated reminders
It was kind of tricky when importing data from previous CRM; importing templates tends to be restrictive in terms of getting data from CVS files or other DB Info
Leads follow Up; agenda follows up forsales reps; Omnichanel comunications with existing and propspecting customers; marketing campaigns follow up and segmentation
1. The ability to create different/multiple modules for each department. 2. Easy provision of different roles, profiles, and user permissions 3. Workflows are a great plus point for automating tasks.
1. Mass deletion of records of 50000 plus is not possible. 2. The history of records when changes are made by bulk import is not shown in the history tab. 3. In the view section, 100 is the limit. It can be extended to more than 100 to view more records on a page.
1. Many of the manual field updates are now solved by implementing Workflows 2. Easy trace of changes or updates made to records via feed notification. This makes communication easier.
It helps me to interact with clients on a timely basis. It helps us to set reminders. The reminders are being notified through pop up and emails. This feature is too good.
We are unable to edit the previous notes or the saved notes.
It helps to set tasks and manages the daily, monthly and yearly activities. The fields available in the ZOHO CRM are clear. This feature has increased the business performance and has enhanced the productivity.
As a CRM you would be hard pressed to find a better one. Creating a tasks list has been very important.
sending mass communications has been difficult in the past
For those who find the grind of managing a pipeline difficult, ZOHO makes this easier.
I love the phone app associated with Zoho. I used to use it daily when I was in outside sales. It has several functions I wished many other CRMs would add. I do like the customization you can do also.
I began using Zoho in the early stages I believe. I was greatly impressed with the program, the flexibility, and the support. When the prices increased and the support when down, I migrated to another platform.
I was using it as a full CRM tool for my company. I began to get overwhelmed when they were adding so many different things like ZOHO one and sales IQ. The program allowed me to work online and not be tied to a desk and the app integrated beautifully.
It's very helpful to see who is visiting our website, and where clicks are coming from. Zoho is great at tracking all the data for us.
It's a bit limited but overall I don't have any dislikes that stand out!
Tracking website visitors! Zoho solves this problem seamlessly!