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Zoho CRM Plus
4.3
(41)
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Zoho CRM Plus Reviews & Product Details

Zoho CRM Plus Overview
What is Zoho CRM Plus?

Zoho CRM Plus provides a customer experience platform that lets you bridge the gap between your sales, marketing, and customer service teams so that you can ensure a seamless and exceptional customer experience. Zoho CRM Plus fuses tools like intelligent chatbots, sales automation, visitor tracking, customer service, project management, and email marketing. It also provides built-in AI, and in-depth analytics from a single platform with easy to use dashboard.

Company Zoho Corporation
Year founded 2000
Company size 10,001+ employees
Headquarters Chennai, Tamil Nadu
Social Media
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Zoho CRM Plus Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Zoho CRM Plus Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Zoho CRM Plus Media
Zoho CRM Plus video thumbnail
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Zoho CRM Plus - Zoho CRM Plus Homepage
Zoho CRM Plus Screenshots
Zoho CRM Plus screenshot 1
Zoho CRM Plus screenshot 2
Zoho CRM Plus screenshot 3
Zoho CRM Plus screenshot 4
Zoho CRM Plus screenshot 5
Zoho CRM Plus screenshot 6
Zoho CRM Plus Homepage
Zoho CRM Plus Homepage
Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: August 01, 2025
Zoho CRM Plus Logo
41 Zoho CRM Plus Reviews
4.3 out of 5
Enterprise (> 1000 emp.)
Nov 28, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Simple and user friendly CRM"
What do you like best about Zoho CRM Plus?

Complete dialer automation for leads flow

What do you dislike about Zoho CRM Plus?

Some time issue with real time data sync and cost

What problems is Zoho CRM Plus solving and how is that benefiting you?

Leads management

Small Business (50 or fewer emp.)
Jun 30, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Zoho CRM"
What do you like best about Zoho CRM Plus?

Zoho CRM is a very useful tool for sales people. it's User interface is very easy to understand. It is easy to manage sales pipeline using zoho CRM.

What do you dislike about Zoho CRM Plus?

nothing much which I did not like into Zoho CRM.

What problems is Zoho CRM Plus solving and how is that benefiting you?

to create a good sale funnel, for follow-ups reminders, for sending emails, to create task, meeting, making calls. Zoho CRM allows to integrate calling application as well.

Small Business (50 or fewer emp.)
Mar 15, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Best Customizable CRM"
What do you like best about Zoho CRM Plus?

It's the One-Size for all CRM. It's completely customizable with countless opportunities to automate many brainless tasks, freeing up your time.

What do you dislike about Zoho CRM Plus?

The visual effect of the CRM isn't the most up to date looking.

What problems is Zoho CRM Plus solving and how is that benefiting you?

Great Client and Deal Management.

Enterprise (> 1000 emp.)
Jun 07, 2023
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"A user friendly CRM tool"
What do you like best about Zoho CRM Plus?

Emails are automatically populated for contacts. No need to search inbox for conversations. Reports are easy to customize and use to track different aspects of our business and see where we are in the sales cycle.

What do you dislike about Zoho CRM Plus?

Does not integrate with Microsoft word 2019 seamlessly. I understand Zoho Writer is the preferred method; however, fonts and layouts are not to Word's standards. I need to apply for a workaround to every letter.Calendar should have options so priorities could be listed by color. Or, as an overview, I could see all users in a different color

What problems is Zoho CRM Plus solving and how is that benefiting you?

Acts as a base to deal with our customers and keep track of emails, tasks,and phone calls. We use it monthly for campaigns. Sales IQ notifies when someone is visiting our site, and a conversation can be started either through a bot or a contact centre agent.

Small Business (50 or fewer emp.)
May 02, 2023
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Zoho CMR Plus Review"
What do you like best about Zoho CRM Plus?

We are using zoho products and it integrates with all the products very smoothly and we can access lots of thing in single place

What do you dislike about Zoho CRM Plus?

There are not many bad things about Zoho CRM Plus but it's not as good as other CRM in the market still it's fine cause it's very affordable for the SME

What problems is Zoho CRM Plus solving and how is that benefiting you?

IT solves several business problems related to customer management and sales by providing centralized customer data, improving communication, streamlining sales processes, and increasing customer retention.

Small Business (50 or fewer emp.)
Apr 05, 2020
 Source
Overall Rating:
4.0
AG
Verified Reviewer
Founder
Share
"Satisfied"
What do you like best about Zoho CRM Plus?

I though it is old-style service what is not flexible enough for modern needs. Was pleasantly surprised with all the features it provides.

What do you dislike about Zoho CRM Plus?

Nothing at all. Some people may say it's not so customizable, but it was ok for me

What problems is Zoho CRM Plus solving and how is that benefiting you?

Basically I used email feature

Small Business (50 or fewer emp.)
Dec 27, 2021
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"Working with zoho is easy and practical"
What do you like best about Zoho CRM Plus?

Zoho plus provides many features such as CRM, survey, analytics which are very useful

What do you dislike about Zoho CRM Plus?

Some important features are missing and the support can not always help

What problems is Zoho CRM Plus solving and how is that benefiting you?

Store data safely and communicate with customers

Small Business (50 or fewer emp.)
Jan 31, 2019
 Source
Overall Rating:
3.5
AG
Verified Reviewer
Founder
Share
"another alternative tried while searching for a CRM that works"
What do you like best about Zoho CRM Plus?

automated tasks and flexible to make it work the way you want it to work

What do you dislike about Zoho CRM Plus?

often too many customization options end up never working well together

What problems is Zoho CRM Plus solving and how is that benefiting you?

trying to get a way from the hefty CRM prices from sales force, netsuite, and etc

Small Business (50 or fewer emp.)
Apr 17, 2023
 Source
Overall Rating:
3.0
AG
Verified Reviewer
Founder
Share
"Zoho Crm uzun yıllar kullandım."
What do you like best about Zoho CRM Plus?

Zoho Crm ilk kullanmaya başladığımda çok keyifli bir üründü. Kullanım kolaylığı ve istenilen her alanın oluşturulabilmesi ürün için çok büyük artıydı. Fazla buton var ama kendinize göre evirebiliyorsunuz.

What do you dislike about Zoho CRM Plus?

Zoho CRM yapıyı kendinize göre kurgulamanıza tamamen izin vermez. Yani kafanızdaki yapıyı Zoho ürününe aktarırken bir yerden sonra zohonun yapabildiği kadarıyla sınırlı kalmanız gerekebilir.

What problems is Zoho CRM Plus solving and how is that benefiting you?

Müşteri bulma ve özellikle müşteri yönetimi için harikaydı. Müşterileri lead olarak toplamak, sınırsız contack oluşturma güzel özellikler.Fakat müşteriyi tam kapsamıyla yönetmeye izin vermiyor

Small Business (50 or fewer emp.)
May 25, 2022
 Source
Overall Rating:
2.5
AG
Verified Reviewer
Founder
Share
"Zoho - better choices available..."
What do you like best about Zoho CRM Plus?

Cliq is a messenger app that is part of Zoho suite. It's good and very easy to use.

What do you dislike about Zoho CRM Plus?

The project management feature is terrible.

What problems is Zoho CRM Plus solving and how is that benefiting you?

It's difficult to add multiple contacts within a company.

Small Business (50 or fewer emp.)
Dec 11, 2018
 Source
Overall Rating:
2.0
AG
Verified Reviewer
Founder
Share
"Some great features but needs some work to be a solid product"
What do you like best about Zoho CRM Plus?

The best feature is the ability to see who is on the site, how long, from where, etc. and to track their progress through out site.

What do you dislike about Zoho CRM Plus?

Customer support experience and lack of component integration with Zoho suite. Too many dead ends in development.

What problems is Zoho CRM Plus solving and how is that benefiting you?

CRM along with human and bot chat. No real benefits realized yet, still considering alternate solutions that work better and do not have dead ends in development.

Mid Market (51-1000 emp.)
Aug 16, 2023
 Source
Overall Rating:
5.0
SE
Shubham E.
Founder
Share
"Zoho CRM allows user to do more customization with minimal code"
What do you like best about Zoho CRM Plus?

Its user interface and easy to used with minimal support

What do you dislike about Zoho CRM Plus?

Currently, the support team is working on determining the time needed to resolve the query.

What problems is Zoho CRM Plus solving and how is that benefiting you?

Allows customer to do more custimistion.

Small Business (50 or fewer emp.)
Dec 22, 2022
 Source
Overall Rating:
5.0
Ali Sadhik S. avatar
Ali Sadhik S.
Investor & Advisor
Share
"Best Customer Relationship Management tool out in the market"
What do you like best about Zoho CRM Plus?

One pricing for all the most used and relevant tools and dashboards required for customer relationship management and sales funnel management

What do you dislike about Zoho CRM Plus?

Just like all the CRM tools, small to medium startup struggle to configure the tool to fit in to the process

What problems is Zoho CRM Plus solving and how is that benefiting you?

Sales Funnel Management and Customer Relationship Management with helpdesk, surveys, social media management etc.,

Mid Market (51-1000 emp.)
Oct 14, 2022
 Source
Overall Rating:
5.0
Achal S. avatar
Achal S.
Business Development Manager
Share
"Amazing experience with Zoho CRM Plus"
What do you like best about Zoho CRM Plus?

Zoho CRM Plus is a package of many powerful tools which helps increase the productivity of the organization. SalesIQ is one of the best features of Zoho CRM Plus which helps in live chat and visitors tracking.

What do you dislike about Zoho CRM Plus?

The user interface needs little improvement, but overall having a good experience with Zoho CRM Plus.

What problems is Zoho CRM Plus solving and how is that benefiting you?

Zoho CRM Plus is a very helpful tool in our business operations. It helps in email marketing, tracking visitors, conducting surveys, and having live chat with customers.

Small Business (50 or fewer emp.)
Oct 06, 2022
 Source
Overall Rating:
5.0
Carlos C. avatar
Carlos C.
Director Regional De Ti
Share
"Great cloud based CRM Software it has features you expect to see in more expensive CRMs"
What do you like best about Zoho CRM Plus?

Ease of deployment, ease of use, customization capabilities, multichannel communications, integration with Whatsapp and social media, tasks and leads follow up and automated reminders

What do you dislike about Zoho CRM Plus?

It was kind of tricky when importing data from previous CRM; importing templates tends to be restrictive in terms of getting data from CVS files or other DB Info

What problems is Zoho CRM Plus solving and how is that benefiting you?

Leads follow Up; agenda follows up forsales reps; Omnichanel comunications with existing and propspecting customers; marketing campaigns follow up and segmentation

Mid Market (51-1000 emp.)
Sep 27, 2022
 Source
Overall Rating:
5.0
AG
Ashwath G.
Data Analyst
Share
"Zoho CRM is best suited for small to medium sized companies."
What do you like best about Zoho CRM Plus?

1. The ability to create different/multiple modules for each department. 2. Easy provision of different roles, profiles, and user permissions 3. Workflows are a great plus point for automating tasks.

What do you dislike about Zoho CRM Plus?

1. Mass deletion of records of 50000 plus is not possible. 2. The history of records when changes are made by bulk import is not shown in the history tab. 3. In the view section, 100 is the limit. It can be extended to more than 100 to view more records on a page.

What problems is Zoho CRM Plus solving and how is that benefiting you?

1. Many of the manual field updates are now solved by implementing Workflows 2. Easy trace of changes or updates made to records via feed notification. This makes communication easier.

Mid Market (51-1000 emp.)
Sep 16, 2022
 Source
Overall Rating:
5.0
Balaji V. avatar
Balaji V.
Deputy Manager
Share
"It helps to manage my clients activity"
What do you like best about Zoho CRM Plus?

It helps me to interact with clients on a timely basis. It helps us to set reminders. The reminders are being notified through pop up and emails. This feature is too good.

What do you dislike about Zoho CRM Plus?

We are unable to edit the previous notes or the saved notes.

What problems is Zoho CRM Plus solving and how is that benefiting you?

It helps to set tasks and manages the daily, monthly and yearly activities. The fields available in the ZOHO CRM are clear. This feature has increased the business performance and has enhanced the productivity.

Small Business (50 or fewer emp.)
Aug 18, 2022
 Source
Overall Rating:
5.0
RP
Robert P.
Partner
Share
"Looking for one of the best CRM's?"
What do you like best about Zoho CRM Plus?

As a CRM you would be hard pressed to find a better one. Creating a tasks list has been very important.

What do you dislike about Zoho CRM Plus?

sending mass communications has been difficult in the past

What problems is Zoho CRM Plus solving and how is that benefiting you?

For those who find the grind of managing a pipeline difficult, ZOHO makes this easier.

Small Business (50 or fewer emp.)
May 07, 2022
 Source
Overall Rating:
5.0
Jessica R. avatar
Jessica R.
Team Leader, Hilgenberg & Associates, Certified Probate & Trust Realtors
Share
"Great Versatile CRM Option, and I've Tried and Used a Ton"
What do you like best about Zoho CRM Plus?

I love the phone app associated with Zoho. I used to use it daily when I was in outside sales. It has several functions I wished many other CRMs would add. I do like the customization you can do also.

What do you dislike about Zoho CRM Plus?

I began using Zoho in the early stages I believe. I was greatly impressed with the program, the flexibility, and the support. When the prices increased and the support when down, I migrated to another platform.

What problems is Zoho CRM Plus solving and how is that benefiting you?

I was using it as a full CRM tool for my company. I began to get overwhelmed when they were adding so many different things like ZOHO one and sales IQ. The program allowed me to work online and not be tied to a desk and the app integrated beautifully.

Small Business (50 or fewer emp.)
Jan 12, 2022
 Source
Overall Rating:
5.0
EA
Emily A.
Paralegal
Share
"Great service for tracking website visitors and more!"
What do you like best about Zoho CRM Plus?

It's very helpful to see who is visiting our website, and where clicks are coming from. Zoho is great at tracking all the data for us.

What do you dislike about Zoho CRM Plus?

It's a bit limited but overall I don't have any dislikes that stand out!

What problems is Zoho CRM Plus solving and how is that benefiting you?

Tracking website visitors! Zoho solves this problem seamlessly!

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