Zoho CRM Plus Reviews: 4.3/5 — Solid Choice
Zoho CRM Plus provides a customer experience platform that lets you bridge the gap between your sales, marketing, and customer service teams so that you can ensure a seamless and exceptional customer experience. Zoho CRM Plus fuses tools like intelligent chatbots, sales automation, visitor tracking, customer service, project management, and email marketing. It also provides built-in AI, and in-depth analytics from a single platform with easy to use dashboard.
| Company | Zoho Corporation |
|---|---|
| Year founded | 2000 |
| Company size | 10,001+ employees |
| Headquarters | Chennai, Tamil Nadu |
| Social Media |
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Zoho CRM Plus with other popular tools in the same category.
Good and easy to understand user interface
While using this tool personally I wanted the pages to reload automatically particularly about the cases module, which did not. Also didn't understand how were the cases sorted in the list while displaying
Third party API integrations
Zoho CRM Plus is a world-class product to track your sales and potential customers. Different business units can trace the open pipelines and manage their follow-ups accordingly. Also, Zoho CRM is significantly easy to use with other Zoho products like Zoho Books, Zoho Analytics, etc.
Zoho CRM Plus is an excellent tool but has the following limitations: - User interface of Zoho CRM is outdated and very poor to use - Sometimes, it shows an error while sending the follow-up emails to customers via outlook - Pre-configured reports are complicated to edit and change - Zoho Support is not much supportive
Zoho CRM Plus is a fully loaded CRM tool that helps in resolving many issues and provide the following benefits: - Tracking sales pipelines and following up with clients/customers - Well integrated with other Zoho products like Zoho Books, Zoho Analytics, etc. - Pre-configured reports are very insightful - Easy data export to analyze - Notification feature for specific transaction/deals - Helps in forecasting sales
I like the Analytics part of CRM Plus and reporting.
Calendar from Gmail doesn't integrate.
It helps give me a bird eyes view of all my tasks and activities. It had already increased my sales and revenues by at least 30%
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I though it is old-style service what is not flexible enough for modern needs. Was pleasantly surprised with all the features it provides.
Nothing at all. Some people may say it's not so customizable, but it was ok for me
Basically I used email feature
Apart from CRM functionality, email marketing, social media management, help desk support, and project management set the program apart. Suitable for businesses of all sizes, from startups to large enterprises.
The extensive range of features and customization options can be overwhelming for beginners. Occasional difficulties or gaps in integration options, which may require additional workarounds or custom development.
The platform automates and optimizes a variety of corporate operations, including lead management, sales pipeline tracking, email marketing, customer service, and project management.
Zoho plus provides many features such as CRM, survey, analytics which are very useful
Some important features are missing and the support can not always help
Store data safely and communicate with customers
automated tasks and flexible to make it work the way you want it to work
often too many customization options end up never working well together
trying to get a way from the hefty CRM prices from sales force, netsuite, and etc
Zoho Crm ilk kullanmaya başladığımda çok keyifli bir üründü. Kullanım kolaylığı ve istenilen her alanın oluşturulabilmesi ürün için çok büyük artıydı. Fazla buton var ama kendinize göre evirebiliyorsunuz.
Zoho CRM yapıyı kendinize göre kurgulamanıza tamamen izin vermez. Yani kafanızdaki yapıyı Zoho ürününe aktarırken bir yerden sonra zohonun yapabildiği kadarıyla sınırlı kalmanız gerekebilir.
Müşteri bulma ve özellikle müşteri yönetimi için harikaydı. Müşterileri lead olarak toplamak, sınırsız contack oluşturma güzel özellikler.Fakat müşteriyi tam kapsamıyla yönetmeye izin vermiyor
Cliq is a messenger app that is part of Zoho suite. It's good and very easy to use.
The project management feature is terrible.
It's difficult to add multiple contacts within a company.
The best feature is the ability to see who is on the site, how long, from where, etc. and to track their progress through out site.
Customer support experience and lack of component integration with Zoho suite. Too many dead ends in development.
CRM along with human and bot chat. No real benefits realized yet, still considering alternate solutions that work better and do not have dead ends in development.
