Zoho CRM Plus Reviews & Product Details

The sorting filters are really good. It's appropriate for a small business particularly for e-commerce businesses. Also the new features like Sales Automation, Visitor Tracking and Customer Survey are a huge add on.

It takes a bit of time to sort or process large amount of data. If that particular process could be shortened then I guess ZOHO could be as good as Salesforce.

There are a couple of features which are very helpful in ZOHO CRM plus like the sales automation, visitor tracking and customer survey. These features makes any salespersons work a lot easier. It's easier for a salesperson to close sales and analyse data using the new inbred features like Marketing Automation and Social Media.

When I'm making modifications the system is designed to guide me around the setup section without seeking support. However, if needed, live chat is available most of the time and a remote session is possible for more difficult tasks which tend to be resolved quickly and efficiently.

It can be difficult to achieve some more sophisticated automation; specifically with email and marketing. I find that the system is really targeted around the way the customer journey works whereas more scalable systems have this incorporated within their setup e.g. salesforce

I have been able to manage processes for users within our organisation more effectively to reduce time that was being wasted and standardise the way in which staff operate to enable valuable reporting.

I love that I can customize the forms and reports so I can collect the specific information I need and run reports using that information. This way I get what I need in a way that works for me and my business. I can add on as my business expands. Their product suite is extensive and I can get what I need in the size that suits me best. Before I purchased they were very willing to answer all my questions. After I purchased they checked in on me to make sure everything was going well and to answer any additional questions I had.

With the advanced and increased functionality comes a longer and steeper learning curve. So the time it takes to learn all the moving parts can be daunting. I suggest setting aside a lengthy miigration / transition period. There are so many componets and moving pieces it was easy to get overwhelmed. Some of the fields couldn't be modified in a way I needed them so I had to create new fields. It wasn't as clean as I would like.

I wanted a product that allowed my to gather information from the website and feed it directly into my CRM without having to re-type the info. I can automate the process for what to do with information based on what form gathered it.The duplication of effort is removed saving time and keeping my data clean,

I like how this product allows one to manage the clients,team mates and various project in one platform. It is easy to customize this software and limit the number of people who you want to see any detail in the software. It has an automatic notifications that allows me to engage to any activity in my mobile phone when I am away from the keyboard. This helps me to keep me on track when am travelling or away from office. It enable to keep and track every client's information with an ease. It is less costly enabling everyone to have a chance to enjoy the services that comes with Zoho CRM.

My only concern is the customer support,sometimes they took too long to get back to my queries.

It is easy to use product and customization option has helped me to serve my clients faster. It integrates well with other products like Google helping me to sync contact lists of my clients without difficulties. It helps in keeping the track of both suppliers and clients hence no time wastage in serving them.

Easy to work with, great GUI, great support, tons of features, the price is absolutely well-balanced for what it offers, integrates almost the best zoho features as flow, forms, projects, social, salesinbox, desk, salesiq and many more. Congratulations to Zoho team!

At this point the only thing would be that there are many flaws that they're fixing on the fly. Despite these issues that usually don't affect your work the app is absolutely magnificent

We control each and every aspect of our business, one person can control different areas of the business that otherwise would be managed by more than one person. You can save time and money and of course your business will be thankful!

I like the customization it provides as well as the pairing the CRM with a VoIP. I love how you can see a profile of the person calling. From building prospecting campaigns to keeping up a tidy schedule and following up at the right time, Soho is a seamless tool for marketing and sales pros. How all of the different apps inside the dashboard talk to each other is amazing. For instance, you can add contacts and leads to your CRM straight from social media, or you can set up automation so that your Zoho Social app can feed new leads based on rules that you set.

My employees are still discovering all that this great things this software can provide and it's been over a month since we became customers. in the mobile version I had problems, the contacts of my phone are not linked, nor the calendar, it is very good but I was limited for that reason.

The CRM itself was our primary reason for signing up, but once inside the software, you have Campaigns and Social, which have been serving as great benefits for solving both of those needs.

Emails are automatically populated for contacts. No need to search inbox for conversations. Reports are easy to customize and use to track different aspects of our business and see where we are in the sales cycle.

Does not integrate with Microsoft word 2019 seamlessly. I understand Zoho Writer is the preferred method; however, fonts and layouts are not to Word's standards. I need to apply for a workaround to every letter.Calendar should have options so priorities could be listed by color. Or, as an overview, I could see all users in a different color

Acts as a base to deal with our customers and keep track of emails, tasks,and phone calls. We use it monthly for campaigns. Sales IQ notifies when someone is visiting our site, and a conversation can be started either through a bot or a contact centre agent.

what is great about Zoho CRM Plus is that you can run api's in the background to get a watered-down cost-effective solution that compares with the sales force crm.

what I do not like about zoho CRM plus is that you need to have someone from the zoho support team to work and connect all the widgets

what zoho crm plus is able to bring is a business solution that meets our needs for building campaigns monitoring results and housing all of our clients information and history so we can walk them through a sales cycle

We are using zoho products and it integrates with all the products very smoothly and we can access lots of thing in single place

There are not many bad things about Zoho CRM Plus but it's not as good as other CRM in the market still it's fine cause it's very affordable for the SME

IT solves several business problems related to customer management and sales by providing centralized customer data, improving communication, streamlining sales processes, and increasing customer retention.

User Friendly Unlimited Filtered Views Easy creation of dashboards

Unable to stop lead duplicacy and unable to merge leads with alternate numbers

Lead management