Bitrix24 vs Zoho CRM

Take a look at how Bitrix24 and Zoho CRM stack up against each other across pricing, features, and support using feedback from real users like yourself. Bitrix24 scores 4.1 out of 5 from 515 reviews, while Zoho CRM has been rated 4.1 out of 5 from 2438 reviews.
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Bitrix24 Logo

Bitrix24

4.1
(515)
Zoho CRM Logo

Zoho CRM

4.1
(2,438)
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At a Glance
Bitrix24 Logo
Bitrix24
Starting at:
$61.00/month
Zoho CRM Logo
Zoho CRM
Starting at:
$14.00/seat/month
Overview
Bitrix24 Logo
Bitrix24
Bitrix24 is an all-in-one solution for everything from customer relationship management, to task and project tracking. The platform promises the “ultimate workspace”, and provides virtually everything a modern business needs to stay ahead of the curve in the current digital landscape. Over 10 mil... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Bitrix24
View 6 images
Bitrix24 Screenshots
Zoho CRM Logo
Zoho CRM
Zoho CRM is a leading customer relationship management platform that businesses of all sizes can rely to manage sales, track marketing campaigns, and gain customer insight within a centralized, collaborative environment. Using Zoho CRM, users can set up and customize that platform according to th... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zoho CRM
View 7 images
Zoho CRM Screenshots
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Pricing
Bitrix24 Logo
Bitrix24
Free trial available
Free plan available
Billing type Recurring Subscription
Basic
$61.00
/ month
Standard
$124.00
/ month
Professional
$249.00
/ month
Enterprise
$499.00
/ month
See all pricing
Zoho CRM Logo
Zoho CRM
Free trial available
Free plan available
Unit Seat
Billing type Recurring Subscription
Standard
$14.00
per seat / month
Professional
$23.00
per seat / month
Enterprise
$40.00
per seat / month
Ultimate
$52.00
per seat / month
See all pricing
Pros and Cons
Bitrix24 Logo
Bitrix24
Pros
  • Great features.
  • Good CRM and phoning systems.
  • Convenient IP telephony.
Cons
  • Terrible reporting.
  • Poor customer service.
  • Struggles with uploading larger files.
Zoho CRM Logo
Zoho CRM
Pros
  • Extensive omnichannel customer support via live chat, phone and email
  • High-level automation options for various sales tasks
  • Tons of integrations with third-party tools like Outlook and LinkedIn
  • Mobile version with access to visual reports
  • Data security, integrity, and regulatory compliance built-in
Cons
  • Not the best tutorials for beginners
  • Integrations can be a little clunky
Reviewer's Segments
Bitrix24 Logo
Bitrix24
Small Business
52.62%
Mid Market
31.84%
Enterprise
15.53%
Zoho CRM Logo
Zoho CRM
Small Business
63.58%
Mid Market
29.86%
Enterprise
6.56%
Deployment
Bitrix24 Logo
Bitrix24
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Zoho CRM Logo
Zoho CRM
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Bitrix24 Logo
Bitrix24
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Zoho CRM Logo
Zoho CRM
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Bitrix24 Logo
Bitrix24
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zoho CRM Logo
Zoho CRM
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Bitrix24 Logo
Bitrix24
Total integrations: 23
  • Acquire.io
  • AliveChat
  • ApexChat
  • Apollo.io
  • Appy Pie
  • BigCommerce Enterprise
  • Bigin by Zoho CRM
  • Brevo Marketing Platform
  • BuiltWith
  • Calendar
  • Campayn
  • Chat2Desk
  • ChatArt
  • Clappia
  • Claritysoft
  • Click2Magic
  • ClickSend
  • Creatio
  • Deskxpand
  • Domain.com
  • Dropbox Business
  • Folderly
  • Genesis Pro
  • GoTo Connect
  • GoToMeeting
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Drive
  • Goolara Symphonie
  • HubSpot Marketing Hub
  • Hunter
  • Incrowd Interview
  • Instapage
  • Intuit Mailchimp
  • Involve.Me
  • JangoMail
  • Jira
  • JivoChat
  • Jotform
  • Jotform Tables
  • Kissflow
  • Landbot
  • LeadIQ
  • Lyne.ai
  • MCA Suite
  • Mailture
  • MyOwnConference
  • Network Solutions
  • Nextiva
  • Ninja Outreach
  • OneDrive
  • OpenPhone
  • Overloop
  • Parallels Desktop For Mac
  • Personio
  • Pinecone
  • Pinpointe On-Demand
  • Podium
  • Postmark
  • Provide Support Live Chat
  • QuickBooks Desktop Pro
  • QuickBooks Desktop for Mac
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • SE Ranking
  • Shift4Shop
  • Site123
  • Skuid
  • Smith.ai Live Website Chat
  • SnapEngage
  • Stripe
  • SupportBee
  • SurveySparrow
  • Textdrip
  • Tidio
  • UENI
  • Unbounce
  • Userlike
  • WordPress.com
  • Xperify
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho Bookings
  • Zoho Campaigns
  • Zoho Creator
  • Zoho Expense
  • Zoho Inventory
  • Zoho Invoice
  • Zoho Mail
  • Zoho Marketing Automation
  • Zoho People
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • Zoho Sprints
  • ZoomInfo
  • tawk.to
Zoho CRM Logo
Zoho CRM
Total integrations: 82
  • Acquire.io
  • AliveChat
  • ApexChat
  • Apollo.io
  • Appy Pie
  • BigCommerce Enterprise
  • Bigin by Zoho CRM
  • Brevo Marketing Platform
  • BuiltWith
  • Calendar
  • Campayn
  • Chat2Desk
  • ChatArt
  • Clappia
  • Claritysoft
  • Click2Magic
  • ClickSend
  • Creatio
  • Deskxpand
  • Domain.com
  • Dropbox Business
  • Folderly
  • Genesis Pro
  • GoTo Connect
  • GoToMeeting
  • Google Analytics 360 Formerly Google Analytics Premium
  • Google Drive
  • Goolara Symphonie
  • HubSpot Marketing Hub
  • Hunter
  • Incrowd Interview
  • Instapage
  • Intuit Mailchimp
  • Involve.Me
  • JangoMail
  • Jira
  • JivoChat
  • Jotform
  • Jotform Tables
  • Kissflow
  • Landbot
  • LeadIQ
  • Lyne.ai
  • MCA Suite
  • Mailture
  • MyOwnConference
  • Network Solutions
  • Nextiva
  • Ninja Outreach
  • OneDrive
  • OpenPhone
  • Overloop
  • Parallels Desktop For Mac
  • Personio
  • Pinecone
  • Pinpointe On-Demand
  • Podium
  • Postmark
  • Provide Support Live Chat
  • QuickBooks Desktop Pro
  • QuickBooks Desktop for Mac
  • Rewind AI
  • Ring Central
  • RingCentral MVP
  • SE Ranking
  • Shift4Shop
  • Site123
  • Skuid
  • Smith.ai Live Website Chat
  • SnapEngage
  • Stripe
  • SupportBee
  • SurveySparrow
  • Textdrip
  • Tidio
  • UENI
  • Unbounce
  • Userlike
  • WordPress.com
  • Xperify
  • Zendesk Support Suite
  • Zoho Assist
  • Zoho Bookings
  • Zoho Campaigns
  • Zoho Creator
  • Zoho Expense
  • Zoho Inventory
  • Zoho Invoice
  • Zoho Mail
  • Zoho Marketing Automation
  • Zoho People
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • Zoho Sprints
  • ZoomInfo
  • tawk.to
Top Alternatives
Bitrix24 Logo
Bitrix24
See all alternatives
Zoho CRM Logo
Zoho CRM
See all alternatives
Company Details
Bitrix24 Logo
Bitrix24
  • By Bitrix, Inc.
  • Located in Alexandria, Virginia, USA
  • Founded in 2012
Zoho CRM Logo
Zoho CRM
  • By Zoho Corporation
  • Located in Chennai, Tamil Nadu
  • Founded in 2000