Freshsales vs Salesforce Sales Cloud
Take a look at how
Freshsales
and
Salesforce Sales Cloud
stack up against each other across pricing, features, and support
using feedback from real users like yourself.
Freshsales
scores
4.5
out of 5 from
1104
reviews, while
Salesforce Sales Cloud
has been rated
4.4
out of 5 from
18560
reviews.
Findstack
offers objective and comprehensive comparisons to help you find the best
software. We may earn a referral fee when you visit a vendor through our
links.
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Freshsales
4.5
( 1,104 )
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At a Glance
Overview
Freshsales' intuitive interface allows users to manage both employee and customer relationships with ease. Rooted in the Freshworks ecosystem, their CRM platform is comprised of various tools, including Freshdesk, for customer service; Freshchat for chatbot features; and Freshcaller for the cloud... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Salesforce is a customer relationship management solution that runs on the cloud, popular among medium-sized businesses and enterprises for its flexible features and tools. The platform offers seamless sales automation with a customer interaction database that can be entered automatically based o... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Free trial available
Free plan available
Unit
Seat
Billing type
Recurring Subscription
Essentials
$25.00
per seat / month
Professional
$75.00
per seat / month
Enterprise
$150.00
per seat / month
Pros and Cons
- Intelligent predictive and real-time insights for CRM programs
- AI-powered contact scoring and lead management
- Extensive selection of powerful integrations
- Access to the complex Freshworks ecosystem available
- 360-degree sales platform to access full customer information
- Billing is managed per user, which means it can add up for bigger teams
- Some businesses will need higher packages for more contacts
- 24/7 customer support from a dedicated service team
- Lots of automation and personalization features
- Cloud-hosted system for faster performance
- Open API with tons of integrations available
- Comprehensive sales, service, and marketing
- Not suitable for on-premises deployment
- No live-chat support
- Can be complex for some
Reviewer's Segments
Small Business
67.84%
Mid Market
26.9%
Enterprise
5.25%
Small Business
21.71%
Mid Market
45.26%
Enterprise
33.03%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
22
- 8base
- Adobe Acrobat DC
- Agility CMS
- Apollo.io
- Asana
- Better Stack
- BigContacts
- BigMarker
- BigTime
- Bloomreach Commerce Experience Cloud
- BrightTALK
- BuiltWith
- Calendar
- ChatBeacon
- Chatter
- ClickDesk
- CloudTalk
- Cognism
- Constant Contact
- Demio
- DocuSign
- Emma
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Gmail
- GoToWebinar
- Google Drive
- Helpdesk
- HubSpot Marketing Hub
- Incrowd Interview
- Intuit Mailchimp
- Involve.Me
- Leadpages
- LivePerson
- Lyne.ai
- Mailmodo
- Microsoft 365
- ON24
- Okta
- Overloop
- PandaDoc
- PartnerStack
- Pinecone
- Reply
- Respond.io
- Rocketlane
- Salesforce Marketing Cloud
- Shopify
- Smith.ai Live Website Chat
- SpatialChat
- Supportbench
- SurveySparrow
- Wappalyzer
- WorkCast Present+
- Zapier
- Zoom Events and Webinars
- eWebinar
- iContact
Total integrations:
39
- 8base
- Adobe Acrobat DC
- Agility CMS
- Apollo.io
- Asana
- Better Stack
- BigContacts
- BigMarker
- BigTime
- Bloomreach Commerce Experience Cloud
- BrightTALK
- BuiltWith
- Calendar
- ChatBeacon
- Chatter
- ClickDesk
- CloudTalk
- Cognism
- Constant Contact
- Demio
- DocuSign
- Emma
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Gmail
- GoToWebinar
- Google Drive
- Helpdesk
- HubSpot Marketing Hub
- Incrowd Interview
- Intuit Mailchimp
- Involve.Me
- Leadpages
- LivePerson
- Lyne.ai
- Mailmodo
- Microsoft 365
- ON24
- Okta
- Overloop
- PandaDoc
- PartnerStack
- Pinecone
- Reply
- Respond.io
- Rocketlane
- Salesforce Marketing Cloud
- Shopify
- Smith.ai Live Website Chat
- SpatialChat
- Supportbench
- SurveySparrow
- Wappalyzer
- WorkCast Present+
- Zapier
- Zoom Events and Webinars
- eWebinar
- iContact
Top Alternatives
Categories
Common categories include: Sales Engagement Software and CRM Software.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By Salesforce
- Located in San Francisco, California
- Founded in 1999
