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Freshsales Reviews: 4.5/5 — Highly Rated
Freshsales' intuitive interface allows users to manage both employee and customer relationships with ease. Rooted in the Freshworks ecosystem, their CRM platform is comprised of various tools, including Freshdesk, for customer service; Freshchat for chatbot features; and Freshcaller for the cloud-calling system. The platform is designed to deliver opportunities for businesses by generating nearly 10 times more qualified leads while providing users with a comprehensive overview of active sales strategies and pipelines.
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| Company | Freshworks |
|---|---|
| Year founded | 2010 |
| Company size | 5001-10,000 employees |
| Headquarters | San Mateo, California |
| Social Media |
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Freshsales Pros and Cons
- Intelligent predictive and real-time insights for CRM programs
- AI-powered contact scoring and lead management
- Extensive selection of powerful integrations
- Access to the complex Freshworks ecosystem available
- 360-degree sales platform to access full customer information
- Billing is managed per user, which means it can add up for bigger teams
- Some businesses will need higher packages for more contacts
Compare Freshsales with other popular tools in the same category.
Easy to use software application, doesn't take long to learn the ropes and begin adding value to the base configuration. Easy to tailor pretty much every aspect of the application to suit your business processes, rather than attempting to fit your processes around an application. Means you can engage with prospects in exactly the way you want to.
SaaS platform and therefore data is stored in cloud. The application sometimes performs slowly in comparison to the competitors that we trialed.
The application gives complete visibility of the sales process through the reporting functionality. It allows us to see at what stages of the pipeline we're getting stuck and create resources to push forward.
Very easy to use, very intuitive, with a modern user interface and very easy to adapt to the needs of our customers. In addition, the reports produced are very good, customer service is very good and is very well integrated with the same solutions, such as Freshcaller and Freshdesk.
I really think you need a stronger search function via email. Also, it would be nice if a basic sales marketing template could be available, because I now have to create a template every time I start from scratch.
I use Freshsales as my CRM tool for the marketing department. This is where I save all my potential clients, contacts, account data, progress in bidding and communicating via email. All tickets for our customers appear in the account, which is very useful for us when sellers see what is happening in their customer's organization. Freshsales has helped us automate many processes such as lead distribution, automatic tracking of manufacturing tasks, and reserves.
It's a great tool to track and manage people who I am marketing to. If you have a database of people that you want to contact and track, it's one of the best and simplest tools out there, very smart, very easy to use. Lead score customization makes life a whole lot easier and the automation tools and sales sequences are great for bulk actions and messaging. The best features are it's automated workflows which is easy to setup and basically makes things easier and more efficient so there's less manual work that needs to be done on your end. Also, the bulk email feature is topnotch and though there's a limit of 2000 emails (on the highest plan), that is more than sufficient to get your message across to the people you are marketing to.
Biggest issue with it is that if you are used to dealing with sizable databases, there is no way you could filter out just the duplicate ones. So it is possible that you send out the same message twice which is problematic if you have a lead base of 1000 or more.
Lots of sales conversions! I am able to market myself with the bulk email send out, tracking the metrics of those and people, through my messaging, are able to know about what I do and what help I can provide so they come in and work with me!
Built in phone, email tracking, visual sales pipeline, customization options to keep all essential information at your fingertips are my favorite FreshSales advantages. It is a very friendly CRM system that I recommend to everyone!
Loading leads from multiple pages can sometimes be slow and even freeze up the system, which then makes you refresh the browser page to go back to page 1. This also is the case with the call log after a phone call. It freezes up and will not let you to type unless you refresh the browser.
FreshSales allowed me to be more productive and successful in my role!
time-saving, organised, helps to make followup and the best part is user-friendly
cannot call to few countries such as China
It has made my work very easy and I am able to generate more output using Freshsales. Time-saving and user friendly
The member registry database. Logs and charts to keep you up to date on all members.
When updating member's emails I get errors sometimes stating that the emails are invalid or the system will not allow me to save it to the profile.
Finding a way to see last months financial charts and productivity tracking previously recorded
Freshsales provides integeration which is very helpful for the CRM .it is best in the industry.
No cons as of now ,but it is little slow
We are using it for our CRM
The best thing about this software is that Freshsales has the ability to track all the activities and link it to the other documents in a more efficient way. The Freshsales has the ability that it provide a lot of resources to help you get the best out of Sales and marketing as we can easily track the every thing. Moreover the customer support is more responsive and helpful. Hence it is the best software because Freshsales keep all of our information of sales and marketing in one place.
Freshsales an easily tracks all the sales, marketing, accounts, customer interactions, productivity and much more. But the one problem that you faced is that you cannot get the benefit from all of its features and capabilities. Moreover the price is also a common issue. But to conclude that Freshsales offers a free CRM but there are great limitations to this free CRM.
The tracking abilities of this software is so great as the CRM of sales and marketing platform’s tracking capabilities. This software always increase your sales, opportunity and customer because it is so simple and seamless. I think that the Freshsales would be suitable for both smaller and larger business.
Really easy to use, and very intuitive. support have always been really helpful too. Email notifications are really useful as the only person managing sales. Pipeline management and deal registration also really easy to use and track progress of leads.
Due to edition purchased don't have access to all features, i.e. some reporting tools. As an SME couldn't justify the more premium version. Not been using for a year yet so am still getting familiar with all features, but at the moment have no complaints really!
Day to day management of customer accounts is improved. Tracking won deals is easy and reports can be produced. Managing ongoing projects is made easier with regular email reminders etc
Freshsales is a very intuitive and easy to use CRM. In our company we spent many months testing various CRM softwares including the leaders in this field (like Salesforce for example) but none was as flexible and easy to customize as Freshsales. In fact with Freshsales it was instant love, we modified it extremely easily and fast to suit our specific business model and sales process. No need to compromise, with Freshsales the only limit to the use of this CRM is our imagination. And the support in chat and by mail is super fast and very helpful.
I don't really like "unique" fields setup by default. But you can unmake a field unique by contacting support
Finally we can start our marketing automation journey.
