Freshsales Reviews: 4.5/5 — Highly Rated

The holistic nature of the CRM, which allows us to note down every possiblf information

The mobile app is not so user friendly according to me

We've been successfully able to track our sales and various stages our deals are in. Also, intra team functioning is easy in this.

I love the ease of use. It is very user friendly. It's also very easy to create pipelines that your whole team can use so you can better manage customer communication across teams.

There can be a learning curve. Being one of the older CRM's out there also means that it's not as up to date or as flashy as some of the newer systems. It also doesn't link to as many other programs.

We are capturing customer data and creating workflows for our entire company. Each team can log in and see where in the pipeline a client or process is, and can easily creat next steps from there.

The most helpful feature is the call recording and easy to sort customer bases

Not much to dislike its an easy to use software with good features. If I had to pick one flaw I would say the emails need to get updated quicker.

Calls and mails dont get missed. EVER.

I've been using Freshsales for over a year now; I like how things are uncluttered, simple to use, yet very detailed. Everything is pretty much customizable (depending on the plan you choose) and you also get a bulk emailer service.

They do not have easy integrations with other tools like Seamless.ai, unlike SF, which is a slight disadvantage. You've got to use Zapier - we tried checking with the Seamless team and they did mention that they do not even have the integration in their dev pipeline. It's not very comprehensive, might need to add a few basic features that other CRMs have.

Our sales uses FS CRM and we use to manage our leads. schedule meetings. We even have our deal pipeline here so the finance & everybody else has teh access to it & can use it for billing purposes. It's liked to our mailing service, hence all the conversations get auto captured.

-Easy to use User Interface -Free plan availability is one of the biggest advantages -Great platform for organizing and maintaining detailed information about the leads and prospects -To be able to monitor emails and monitor the lead activity through the fantastic notification system -Ability to customizing the dashboard to one liking is another good feature -Filtering options helps to filter out data to be accessed on the dashboard, quite a handy feature

-lead scores is something that is hardly understandable -Mobile application could be more responsive -Sometimes the email template freezes -Sometimes the notifications are not prompt and you need to refresh the page to check the progress

Freshsales is used in our organization for monitoring the sales and follows up with the clientele. The notification system helps in letting us know of the progress that is made from the client's end. Being a SAAS platform it keeps the information organized and centralizes the data, thus reducing the extra effort and time of the employees

Freshsales doesnt require much of a setup because of how smartly built it is. every thing just makes sense here

A lot of bugs... i've had many occasions where I need to report important bugs.

I came from Zoho which took a long time to set up, and had a really bad email system. Freshsales is both fast to set up while having a really robust email system that includes email sequences, further allowing me to properly convert customers

The bulk mailing feature is by far the best thing about this program. You canupdate your templates, add links and send them to tens of thousands for no additional fee. It is pretty amazing. And you can update you our contact list.

This does take some training and is not always super user friendly. There is a chat that seems to always be available with you are logged in that you can get help from/

It works great for managing contacts and your interaction with them. It is very simple to see every email and every interaction.

- Quick onboarding - Seamless integration with existing systems - Easy enough to use for agents

- Limited reporting scope - Lead fields are more aligned to B2B use case rather than B2C - Customer service can be more proactive

Lead management for our ed-tech startup. Increased leads serviced/agent by 33%

I love Freshsales, mainly because of its two versions, both the paid and free ones work with excellent quality. The app is another of its advantages, it works quite well and even if you have the free version you can use it. The main function of this mobile app is to follow up with your potential customers. The interface of the platform is very easy to use, it has an ergonomic design and is very intuitive, you don't have to be a computer expert to understand it. If we talk about functions I must say that it is very well integrated and helps me to define potential customers and to understand those customers who are not so frequent, giving me communication tools with them. The chatbots allow me to always be present on my website even if I am not connected and to follow up with my customers, segment them and thus start campaigns to ensure the frequent presence of customers. I love that Freshsales provides me with professional tools and facilitates the growth of my business.

Freshsales is a great tool however there are certain details that you as a user have to keep in mind. First of all there is the fact that when you are going to switch to the paid version and you have already used its free version its price is very confusing. Secondly there is the detail that the application works well, but the contacts are limited. Finally there is the fact that the technical support service is very inefficient, when you have problems with the platform you try to contact them and there are very few answers you get, so you have to search on the internet how to solve your problems.

It has helped me a lot, especially when I was starting my digital business and my budget was not enough to hire paid services and your free application helped me grow as an entrepreneur giving a professional and quality service to my clients.

Reports and Analytics, Filters and Zap integration

Sometimes it is a little slow and direct integration is limited

Customer management

it's incredibly user-friendly! marketing, journeys, and sales sequences are very instrumental in pipe engagement. their support too is very quick and customer focussed. our tickets were resolved in a matter of hours

some bugs and errors but nothing major. the report and customization of reports can be better

Email marketing gave good engagement and brand visibility. It benefited us in creating highly segmented campaings and drive better results

Freshworks CRM is a system that we implement in the company in order to improve our sales. I love the system because the tools it offers us are extensive, allowing both marketing and secure sale to be carried out, this system is innovative because it uses artificial intelligence to perform its functions. and in order to attract potential customers and make specific, wide and safe sales we have not had any kind of inconvenience or problem regarding the operation of the service, it is for this reason that each of the tools have worked interactively and have allowed the sales and marketing area expand traffic and make much more targeted sales.

We have not had any kind of inconvenience regarding the operation of the service we have seen that the system has been very extensive in attracting new customers and the quality of operation is incredible the tools are intuitive so it is easy to understand without the need for any external help which makes the execution of the program very simple for this reason, we have not noticed any flaws and also its tools are improving better and better.

Mainly, the system works in order to solve our sales problems and attract traffic. The marketing system that we currently have performs a massive search for new users, however, unifying Freshworks CRM is much more powerful that allows us to reach much broader levels of traffic. attract potential customers to make concrete and fast sales the customers found have commented positively to the system, indicating that the virtual bot performs the sales process faster and more nicely, a very complete and detailed system with a very convenient artificial intelligence. you have provided an effective quick system, it is nice.

FreshCRM is highly flexible and customizable.

Longer setup time. The guide videos are old

We are using Freshcrm to manage our leads and entire sales process

Freshsales is a system more than a CRM becomes important or necessary, sales are concrete, guaranteed, it allows us to provide technical support to customers which we are selling so that everything is much more personal and in this way specify correctly, In addition, it broadens the search for clients with marketing, expanding the advertisements, it can be said that it is a very powerful and interesting software and they work perfectly, granting an exponential reach and new clients.

I have no negative point about the software, it seems to me that it is very complete, however they can add features such as a chat service so that the support is directly with a robot system, in this way it is easier to make filters for sales, either also conference or 'audio to be able to communicate with customers more precisely and can resolve doubts before acquiring any type of service, although the service works well, this can expand the system.

It definitely solves problems of the companies which is to attract more people and increase traffic and sales, with Freshsales it is possible to reach specific goals and with a broad vision of a much more attractive future for the company, it is a software that has varied characteristics in which it is possible to add it with other software, be it marketing, finance, human resources in order to support each of these areas, and for example expand the advertising campaigns allowing to attract traffic to the web, I find it incredible how the software works to improve quality and service.

I like that the interface is easy to use and understand. It makes sense immediately after logging in and is very intuitive. I also like that there is a phone system and that it integrates all your call and email information automatically into the CRM.

The font is a little hard to read and is especially small, making it a bit difficult to be able to see things. Sometimes we have forgotten to save notes in records because the letters are so small. I also don't like that it creates leads automatically from emails because it creates a lot of incorrect leads.

Being able to create an efficient and easy to use sales pipeline.

It is a good tool for the analysis of digital marketing strategies since it has a wide variety of functionalities that can be used to measure their effectiveness, from A / B unit tests, heat maps, optimization and tools to many other functions that will ultimately be very useful to us, it also has a fairly neat interface, which allows me to use the system without any inconvenience, also allows me to use the program from the chrome extension, so You do not need to download any additional software to be able to use the system.

Basically my biggest complaint is that it is very expensive for companies that are starting, it also presents many errors that should be corrected to really get the most out of this tool

It has been very useful for me to finish evaluating the effectiveness of my digital marketing strategies and campaigns used within the company, for which it has fallen like a glove, I can do everything in a fairly simple way.

From the beginning we quickly adapt to its functionality as its interface is intuitive, it contributes to keep work fluid and organized. The free version is as complete as you pay, depending on how you use it, one or the other. The tools that they offer us are wide and although they can be complicated, the support is always attentive to offer us the greatest and wide attention to help the use.

Its cost could be a problem compared to other platforms, the free version is basic, it does not have as many tools, they practically force you to pay to get better features. Memberships can improve so that small companies can purchase this great service.

I provide multiple tools for optimal and effective work when making our sales, the paid version is so complete that we do not need another application. Their organized documentation allows us to do a cleaner job. The problems have been solved without problems or necessity in order to solve the problems of new clients.

improve customer relationship, integrate Gmail functions. In addition, it is an excellent option since it does not need much configuration and has very good security. The monthly cost of the license is quite affordable and there is not much difference between the prices of the planes.

The start plan is not very useful when compared to the Pro, especially taking into account the price difference, it is not much

it was used to manage a client catalog, to whom calls were made and sending weekly and monthly emails to offer our services as designers

Email integration - easy to add all emails to contacts or leads. Sales Campaigns - fairly easy to create these It is easy to convert a lead to a contact. Looking at pipelines is intuitive and you can easily edit each Deal right from the Pipeline screen

Import is not easy (contact import for example) Reports section is not as robust as it should be Filter is not intuitive

Needed an easy way to track our pipeline. It is easy to create multiple pipelines and steps within these to move the opportunities along

The best thing about Freshsales is all the utility that it offers us accompanied by a quite pleasant and simple interface so that the user can learn to use it in the shortest possible time, it is very easy to program the emails that we want in order to keep the customer constantly informed to our product and thus retain them so that they become recurring client, there are few tools that allow us to do that.

I consider that it is an excellent software, however it is very poorly optimized for mobile devices, since it is often used the desktop version. Android app freezes a lot, this undoubtedly ruins a good experience that can get to have the user on the platform, and prevent them from taking advantage of all the benefits that this platform can give us.

With Freshsales I have managed to retain many more customers and in an easier and faster way, thanks to all the tools that it offers us, it is very easy to reach much more customers than usual thanks to the email marketing tools that Freshsales offers us. with which we can make the information reach our customers automatically and efficiently.

Not provided

Not provided

Not provided

This tool is great for every marketing specialist to use, as it allows you to get full information about the company's potential customers, the software is very easy to use, which is a great thing to allow people to get the most out of it. With this service you can provide customers a completely personalized attention so they can get a very good experience, the platform has special features that allows you to measure the score of each customer, channel sales, reports with amazing accuracy, is available for mobile phones, I sincerely dare to define this service as extremely agile because it allows people to achieve a lot of objectives.

Its analysis function works very slowly when processing large amounts of data and often this causes great loss of time for users who use the software, I would like to see improvements in the future to avoid having problems with this function. Among other things, I can say that this service is very good and this is the only weakness I have managed to observe so far.

We use this tool very frequently in our company to process data about our customers and evaluate the performance of each campaign implemented, through this tool we have been able to personalize in a very innovative way the attention we give to each of our customers, allowing us to obtain the results desired by us.

Freshsales CRM is a very reliable and professional application, as a seller, it is very useful to have a CRM platform that makes my life easier with the clients; it organizes in an exact way in “Excel” documents all the data of my clients. It has a clean and very intuitive interface, very necessary for people who are not familiar with this type of applications. Freshsales has a wonderful support team; every problem that comes to me tries to solve it as quickly as possible to improve the user experience.

The app is not the only one they offer on the market, but to be honest, I am very pleased with the service they give me. Freshsales CRM is a good combination of utility, reliability and simplicity, with this, we can have a very fast advance in sales with our clients. It has functions and features that can be a bit difficult to understand at first, but thanks to its intuitive interface, in a few minutes we can use it as an expert.

The biggest problem I had with CRM applications was their difficulty of use. Before, I used to write down each piece of information about my clients on paper, but nowadays it is not feasible to do that, due to loss of money and it is annoying. Freshsales was the solution to all that, with the quick and logical menus it is easy to understand, we don't need to be an expert or watch videos on "How to use it?" but no, in a short time it can be used fluidly for anyone. This CRM platform has certainly become a facilitator in my life. Freshsales is too useful, I did not imagine what it was like to live without it before. When we start to have a high level of potential customers, they start sending us mass emails, and that's when Freshsales stands out. With it we can have a very exact “follow-up” with the clients who responded and were interested in our emails, making us have sales, which mean that we earn more money. With just a few dollars a month I have greatly increased my business sales and with great ease.

The software has great potential as it helps reduce the workload of your company's sales agents and is one of the great advantages it has while raising the productivity of your business and closing a much larger deal. The sales agent has a very complete view of the entire flow of information that the application handles, and along with features such as drag and drop can perform tasks more dynamically and easily such as assigning scheduled tasks to specific contacts.

At the moment you want to analyze all the data you've collected this can become overwhelming as it can grow rapidly so it's very important that the team that works freshsales knows exactly what you are looking for and what the points of interest are both for them as for the potential customer and thus have a clear idea of what and how to interpret the data they have. It can be seen when using the mobile application that it falls very short in functions so it does not make it very useful to use and take advantage of it from a mobile device

Its great integration capacity was one of the main advantages that helped us with great help for our sales team, specifically integrating freshdesk to its functions allowed us to manage the relationships between customers seamlessly as well as increase sales possibilities by improving our understanding of the market and mainly our customers. The development of microservices with the API offered by the software allows to create applications that effectively meet what we want to achieve without introducing a very steep learning curve in the development process.

If you are a small business, this is the best CRM you can find. It’s easy to set up and to get moving quickly. You can set up your dialing directly from within the CRM and track sales pipeline, phone calls, email contact, and more.

There are not as many features as other CRMs, but those features also do come with a price since Freshsales is not as expensive as other options.

Managing sales pipelines, phone and email outreach, and more.

This CRM is easy to set up. It seems to work right out of the box without a ton of work in setting up. This makes bringing on the team to it a bit easier.

Pricing is confusing with all the different charges. You get charged per user per month, then per user per month for other integrations, and per phone number, as well as minutes, etc. Very confusing and hard to tell true cost.

Having a working CRM to track sales pipeline, make calls, track calls, etc.

interface is awesome. everything makes sense with one glance and coming in with no experience you can visualize how the crm works and the pipeline flow. very easy to make calls right from the CRM itself and you can enter notes while you are making the call. email integration with gmail is awesome, you can send and receive emails right from the CRM.

a bit difficult to set up and customize. customization options are there, but it takes a bit to work everything out and customize it exactly as you need.

being able to keep track of sales pipelines, make calls, track calls, and record calls, send emails, text messages

simple CRM process - especially useful for small businesses. freshdesk integrations work well.

integrations are nonexistent besides freshdesk integrations. would be great to have 3rd party integrations that support other functionality other than what freshdesk is working on.

creating a CRM platform to be able to follow sales pipeline, report sales, reporting calling and email outreach info, etc.

I am delighted with Freshsales because it is an excellent performance CRM platform; it has so many good things that it is very difficult for me to list them all. It is simple to use in the beginning, thanks to its clean and intuitive interface we can use it in moments. It has menus that are easy to use and understand, intelligently divides the most potential customers, as well as customizable offers. Sort very quickly excel files to all the information of my clients. I am totally in love; I improve my sales and productivity a lot.

To this day, I can not say certainly negative things of Freshsales CRM, I have had many pleasant experiences, either with support or with the platform itself, it works very well. It is obvious that currently, this is not a platform that revolutionizes the market; it has nothing new to offer. The only point I do not like so much is its simplicity, I have tried other similar applications and they offer more things, but if you are looking for a job, simple, direct and tidy, this is the best option.

I have resolved amounts of issues that were related to work time. Freshsales is a remarkable CRM, its functions make productivity in my business increase a lot, and not only that, most importantly, my short and long-term earnings for ordering potential clients. One of the main advantages that I could get or notice in Freshsales is its CRM listed “contact filter”. A detail that a facilitator does is the one that classifies the conversations, can organize the messages that I had with clients in a particular way to know if they are potential clients. The main benefit I could get in its simplicity. The topics related to CRM can be overwhelming for any person and boss who has a business, it is very difficult to remember all the clients exactly. Freshsales is a direct solution, it is very professional and intuitive, it is easy to use for anyone who wants to enter the CRM type of business. This also adapts to any pocket, it has many plans to choose from with different prices and needs.

Freshsales is a lighweight and easy to use solution for a CRM. If you want to get things up and running pretty easy, this is a great option. When looking to set up a CRM we needed a solution that could be implemented as quickly as possible, and this is why we ended up deciding on this option for a CRM. Customization options are helpful and useful.

free plan does not have a lot of options so you likely need paid plan to be able to do anything useful with the software, but they do offer a free trial.

having a CRM that tracks account executive and sales development representatives funnel and overall pipeline performance.