Freshsales Reviews: 4.5/5 — Highly Rated

Freshsales is incredibly user friendly compared to other CRMs available; of all those I've used, Freshsales has enabled the greatest speed to confidence. Combining ease of use with an abundance of features has made it possible to shape Freshsales into a CRM that fits exactly what we need. In addition, customer support is attentive and easy to access, and new features are regularly released.

There are a few integration limitations, however the team are often on hand to help and new updates often bring external features to the tool - making this a limited problem.

We have a specific business model and needed a solution which could be adapted to our individual needs while being a reliable tool for our Sales users. Freshsales has exceeded these expectations, enabling us to leverage its many features and customisation to meet our needs. The interface, mobile app, and email integration also make this a straightforward platform for the Sales Team to engage with.

easy of use, set up and te customer support for any issues.

I dont dislike much, maybe the number of email send limits.

tracking all leads, and personalising bulk emails was such an issue before Fresh Sales was implemented in the business.

Freshsales helps me manage all clients and leads information. I love the reports functionality and being able to get my numbers straight away. Having a template for emails saves me so much time. I can attach files related to each lead or client, so I dont have to store so many files on my computer. The automated follow up emails help a lot too. Everytime I face an issue and reach out to customer support, they would do their best to solve the issue asap. I would definitely recommend this software if you are working in sales.

None, everything is perfect. I cant think of anything to fix.

Having all leads in one place, keeping all information on the leads up to date. Storing files.. etc.

Freshsales is truly a robust and powerful platform. It's intuitive and easy to use. Freshsales not only has a wide breadth of features but each feature/module has a lot of depth to it as well. As a small business, we need one program that does it all, and Freshsales is it. Also their support is on point - helpful and prompt.

Although they have a robust analytics platform where you can generate tons of custom reports, I wish it was just a little bit easier to build reports.

We needed a platform for Sales & Marketing. CRM to host all our contacts, email outreach (cold & Drip), Newletter campaigns, forms, and most importantly, Sales Management. Freshsales does all this seameslssly.

It allows easy visualization of sales processes, including the creation of pipelines that help to close sales very easily. The application offers exceptional support and has helped me make numerous adjustments to the sales system. With its numerous advantages and attractive interface, it is definitely a powerful tool. Increasing our customer base with Freshsales is an excellent choice.

Freshsales is the best program I have used to increase sales, with its useful features and flawless performance. I have not encountered any problems.

We are committed to building a fantastic business for all our clients and Freshsales deserves praise for developing a successful sales strategy; the software has been an excellent asset in this regard. Thanks to it, we are able to work towards new and ambitious targets, attracting more and more customers. Without a doubt, the program has yielded excellent results.

Functionality, with all features inclusive

sometimes slow, the basic layout sometimes requires long processes

Nil

it was the only free CRM and it was soo good considering the prices for similar features on paid crms

the right side layout is sometimes confusing

gather all my clients info into wone place we had an issue Disorganized customer data Freshsales addresses the challenge of managing customer data by providing a centralized CRM platform including contact details, communication history, and deal progress, in a structured and easily accessible manner.

Easy to operate and easy to check the all details.

Very Slow some times and not working properly.

Sometime we found same lead with many time. Please fix it so that I am not getting any duplicay

The product continues to "usefully" evolve! And, I get to "usefully" evolve with the software!

There's a few small features that I'd like to see addressed that don't get addressed

I am a start-up and keeping track of my evolving client base!

I like how easy reporting is. We are a sales-driven company, and CRM for us is crucial.

Web forms have limitations. It cannot easily automated with Google Forms.

Reporting is easy with FS. Its highly customizable nature is superior.

Keeps track of work. Lead, account, deal, payment, crm management all in one

Nothing as of now. it is of full use to me

All sales related things

Insight of all communication of your leads to customer tracking, The fact that it can set reminders and link with your google account. No limitations on most features, This app is amazing for the sales force.

I need an option to put a client on hold and automate a tast to revisit any old clients

I havent had a problem as yet to assist me with this feature.

Very hand alot of features very economical price

when any update is coming sometimes it got stuck for a while

just try when new updates are coming user dont be intrupt

Exceptional Value and Support: Freshsales stands out in the CRM market for its exceptional value. The commitment of their team goes beyond expectations, as they proactively reach out to ensure users are well-versed in utilizing the platform. The availability of training sessions is a testament to their dedication to customer success. Simplicity and User-Friendly Interface: The simplicity of Freshsales is its most striking feature. Unlike other platforms that often feel cumbersome and clunky, Freshsales offers a streamlined, intuitive user experience that makes it accessible even to those who might not be tech-savvy. Comprehensive CRM Solution: Freshsales exceeds expectations in facilitating sales, marketing, and client relations. The platform’s robust features align seamlessly with business needs, ensuring that the investment in the tool pays off by contributing significantly to the success of these core areas. Upsides: Ease of Use: The platform is user-friendly, allowing new users to navigate and utilize its features without a steep learning curve. Customer Support: The Freshsales team is always within reach, ready to assist with any issues or questions, ensuring that users can maximize the platform's potential without delay. Comprehensive Tools: The platform is equipped with a wide array of features that cater to various aspects of CRM, making it a holistic tool for businesses.

To be candid, there isn't a component of Freshsales that falls short for me. Any time I've encountered a hurdle or had a question, the support team has been there to assist me in learning and overcoming the challenge. Their customer service and the platform's capabilities have ensured that any potential dislikes are swiftly addressed and resolved.

Information Accessibility: Freshsales serves as my informational hub, presenting a crystal-clear snapshot of vital data when I need it. This immediacy in accessing relevant information has been a game-changer, allowing me to make informed decisions swiftly. Account Management and Follow-ups: One of the common challenges in CRM is keeping up with the myriad of accounts and ensuring timely follow-ups. Freshsales has provided a solution with its intuitive interface, reminding me to re-engage with accounts I haven't touched in a while. This helps maintain and nurture customer relationships without letting any slip through the cracks. Streamlined Communication: Communication is the backbone of customer relations, and Freshsales has significantly simplified this aspect. With customizable templates and sequences, sending out emails has become a breeze. The ability to automate and personalize correspondence saves time and enhances efficiency, ensuring that my outreach is both consistent and impactful. Benefits of Using Freshsales: Enhanced Productivity: By reducing the time spent on administrative tasks, Freshsales frees up my schedule to focus on strategic activities that drive sales and growth. Improved Customer Engagement: The CRM's reminders and automation capabilities ensure that no customer is forgotten, leading to better engagement and customer satisfaction. Simplified Workflows: With email templates and sequences, I can reach out to customers and prospects with ease, creating a smooth workflow that eliminates the tedium of manual input. In essence, Freshsales is not just a CRM platform; it’s a comprehensive solution to several complex problems, facilitating a more organized, efficient, and effective business operation.

Freshsales went above and beyond to help onboard our company. They took the time to train my staff and help us get fully setup and ready to go with zero downtime. I am very pleased with Freshsales as it meets all our communication and marketing needs.

The only downside is that the system is a bit complex... but this is good because with the proper training and setup you have powerful tools at your use. Just invest the front end time to get setup properly.

Freshsales helped us put all our email marketing and customer communications in one place.

Freshsales helps keep myself and my team organized and on track throughout the day. We're able to offer ample customer support and easily review interactions.

The only thing I dislike is how few of the features I use daily. I wish I used more features of the program more frequently.

Freshsales offers a level of organization that other programs we work with does not.

I like that is had always been easy to navigate and now it is more user-friendly.

Activities Dashboard does not have option to choose number of items to show.

I get to do many tasks all in Freshsales -- send emails, save/access contacts, create and manage tasks/meetings/sequences and track these, among many others.

I love all of the tools available at the free level, with the ability to upgrade for a reasonable price.

Reporting is still difficult to set up and I find myself always in need of support.

Ensuring all of my clients are being interacted with and no conversations are lost.

Having everything organized in one place was a great help. This was a solid alternative to Salesforce. Customer support was only needed once after onboarding and they were quick to respond.

Nothing at all, it was excellent and everything we needed.

Automating sales engagement and organizing prospects data.

Freshsales is a userfriendly CRM that is constantly looking for ways to improve. I like that they not only take feedback, but actually implement it. It syncs up easily to your email and allows for seamless work across different platforms like Google calendar/Gmal and Acuity.

I wish it would not ask to duplicate leads when they have different locations. Sometimes there will be a lot of leads with the same name (i.e. Jennifer Smith) and FS will automatically assume it is a duplicate. If it was somehow able to identify a difference in, say, location or company name, it would make the AI work in our favor with more ease.

Keeping track ouf all of our leads, helping store not only the information we need to connect with them, but also any previous email exchanges in one place (makes internal communication a lot easier). It also helps keep track of our sales and leader boarders through their reports feature, as well as use and create email templates for faster communication with leads/clients.

I loved using Fresh sales it really helps me to have track of my accounts, contacts, and the current stage of the sale. The UI is really great, If I forgot something it reminds me to do it via notification.

Nothing was found to dislike. I really enjoy using fresh sales.

Having track of the account that I'm persuing, Deal stage and comments helps to crack my sale. Its more productive

Freshsales is easy to use and has great marketing features.

I honestly can't say what I do not like about Freshsales.

1. Tracking task and meetings 2. Email Marketing 3. Client management

I like the User interface. Its simple & smart. Overall the interface is very clean & easy to understand. When you use a cluterless CRM you focus on what you are looking for instead of extra distractions. I like the feature that it gets easily linked to clients Linkedin profiles so we can easily connect & send connection requests.

Please add features like widget on Outlook to link emails from the Outlook pane to the Freshsales similar to what Salesforce has feature like Salesforce lightning. This will help in maintaining accurate records.

Reducing time in searching for leads, classifying leads & keeping us updated on activities etc.

Truly, one of the greatest advantages of Freshsales is the ability to access the contact information via the cell phone. When I am out of my office and need a client's telephone number, all I have to do is access the Freshsales mobile application. What a marvelous convenience !

At this time, I cannot think of anything that I dislike.

All of the informationt at my immediate disposal. People ask me how many clients I have. Until I had everything added to the CRM, I had NO idea how many clients I had.

It is user friendly and you can organize wey well your customers

I have not seen anything that I dislike.

It lets me be orginzed with my leads and be able to send emails from it.

Tasks allow me to keep my daily, weekly, monthly things to do at my fingertips. It also allows me to review recent or older emails and see if those emails have been opened.

I do not like the newest format of the customer cards. The old versions had smaller sized cards and showed more card/accounts ona single screen

Help me stay orgaized and track client responses to emails

Ease of use; intuitive user interfacing; integration features

I wish the cost per user was less so that we could utilize more agents on a better budget.

The biggest problem that Freshsales solves is allowing all of our Customer Support and Sales Performance management being integrated in one space since we have multiple agents crossing into both fields.

Managing and outreaching clients in different stages of the sale

New API update viewing multiple deals and stages in huge blocks.

Tracking clients through the sales proccess.

Using Freshsales, We can easily manage and track our sales deals with an intuitive pipeline management system. The customizable deal stages allow for clear visualization and monitoring of each deal's progress.

The analytics reports do not always provide us with real-time information. It may take a few minutes for the dashboards to update. It is necessary to refresh the dashboards.

Creating a pipeline by linking marketing strategy directly to the CRM. A pipeline can be established by connecting marketing strategy to the CRM, streamlining the sales cycle and efficiently identifying promising opportunities while avoiding unproductive ones. This process saves time and increases the likelihood of success.

It is simple to navigate and manage all of my people :) I like that I can easily filter through lists when targeting different things and pull up a list based off my needs rather than clicking on each file.

It would be nice if it were easier to view phone numbers by just a click on the file name rather than having to click into each file individually, click the contact, and then receive the phone number.

It is helping me by having everything I need in one place and being able to filter through what I need. It definitely has made it easier on me