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Freshsales Reviews & Product Details
Freshsales' intuitive interface allows users to manage both employee and customer relationships with ease. Rooted in the Freshworks ecosystem, their CRM platform is comprised of various tools, including Freshdesk, for customer service; Freshchat for chatbot features; and Freshcaller for the cloud-calling system. The platform is designed to deliver opportunities for businesses by generating nearly 10 times more qualified leads while providing users with a comprehensive overview of active sales strategies and pipelines.
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| Company | Freshworks |
|---|---|
| Year founded | 2010 |
| Company size | 5001-10,000 employees |
| Headquarters | San Mateo, California |
| Social Media |
| Capabilities |
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| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Freshsales Pros and Cons
- Intelligent predictive and real-time insights for CRM programs
- AI-powered contact scoring and lead management
- Extensive selection of powerful integrations
- Access to the complex Freshworks ecosystem available
- 360-degree sales platform to access full customer information
- Billing is managed per user, which means it can add up for bigger teams
- Some businesses will need higher packages for more contacts
Compare Freshsales with other popular tools in the same category.
What I like the most is that it is very organized and easy to input updates on clients' accounts.
nothing in particular. it works very well.
The problem that Freshsales helped me to solve is tracking the recent conversations with the clients and lead calling in to help them get back on track and process their requests.
Implementation ,UI UX, Support - The UI UX and its support is good, plus our implementation partner helped us through everything.
Freshsales SMTP does not work well - I have to stop and change SMTP every now and then
It is solving the problem for lead management, sales engagement , etc and all
Dialer connectivity and various countries' availability Customization and filtration options for contacts and companies All required details to contact a prospect whether it's a sales sequence or automatic reply tracking
Customer care miscommunication between fresh sales & fresh caller which ends up with the client going back and forth without an understanding of what's going on.
Comapnies organzaiton and data Managing prospects & existing account Email marketing sequences Tracking emails and agents' performance Deals creation and tracking
Integration capabilities are best to connect their customers
Not big word of mouth generated yet. Need good marketing strategy
Overall it's functions are performing well specially integration
Easy to navigate and enter information once you got training.
The report generating takes some time to get used to and remember the steps.
Putting customer information on system so its easier to pull information
We found FreshSales to be very intuitive - getting started is easy, and there are step-by-step instructions for importing data and setting up integrations. The support material is very good, and the help desk team is very proactive.
I haven't found anything I dislike about the product yet.
We use Freshsales to track and manage our client interactions and pipeline. Task reminders mean we get reminders on who to call or meet next, and we can track all client interactions.
telefon ve chat kanallarınında crm içinde olması çok iyi ve aynı zamanda marketing automation aynı ekranda.
şuan için kötü deneyimim olmadı ama bazı ekranlar iyileştirilebilir
Müşteri yönetimi sorunumu çözüyor. Müşteriler ile ilişkimi kurmamda yardımcı oluyor.
The seamless functionality between the integrated apps. The ease of use and customizability. The marketing and sales-driven approach to keeping our learners happy.
Restriction on monthly contacts for marketing
Freshsales is bridging the gap between our learners and us and making it possible to have and track meaningful conversations and engagements with our learners.
I have done many projects in freshsales suite. I have many projects about the health sector, especially in Turkey. The difference from other CRMs is that the marketing, sales and call center is managed in a single window.
needs to improve on searches. Because all users see each other's calls. It is also like this in the chat section. everyone sees their chat conversations. Of course there are other topics as well.
freshsales especially has call center integration. it also has whatsapp, instagram, facebook, webform integrations No 3rd party application is required.Zapiera, for example, is not needed.
Freshsales CRM is an exceptional customer relationship management (CRM) software that has proven to be a game-changer for businesses of all sizes. From startups to enterprises, Freshsales CRM provides a comprehensive suite of tools that streamline sales and marketing activities, leading to increased productivity, better customer engagement, and ultimately, higher revenue.
Freshsales CRM's pricing can be a bit expensive compared to other CRM solutions in the market. The software's customization options could be more flexible, and certain features could be more intuitive.
We have smooth integration between our website besides the ability to manage our sales processes, we have full integration for marketing purposes, and the marketing campaigns, and the integration with CRM is a game changer.