Freshsales vs EngageBay

Take a look at how Freshsales and EngageBay stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshsales scores 4.5 out of 5 from 1104 reviews, while EngageBay has been rated 4.6 out of 5 from 216 reviews.
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Freshsales Logo

Freshsales

4.5
(1,104)
EngageBay Logo

EngageBay

4.6
(216)
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At a Glance
Freshsales Logo
Freshsales
Starting at:
$15.00/month
EngageBay Logo
EngageBay
Starting at:
$12.74/month
Overview
Freshsales Logo
Freshsales
Freshsales' intuitive interface allows users to manage both employee and customer relationships with ease. Rooted in the Freshworks ecosystem, their CRM platform is comprised of various tools, including Freshdesk, for customer service; Freshchat for chatbot features; and Freshcaller for the cloud... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Freshsales
View 5 images
Freshsales Screenshots
Freshsales screenshot 1
Freshsales screenshot 2
Freshsales screenshot 3
Freshsales screenshot 4
Freshsales screenshot 5
EngageBay Logo
EngageBay
EngageBay is a CRM platform that helps companies streamline their customer relationship management using a single integrated platform. As an all-in-one solution, the software provides great automation capabilities and a generous free-forever plan that already include essential features and tools ... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
EngageBay - EngageBay Homepage
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EngageBay Screenshots
EngageBay Homepage
EngageBay Homepage
EngageBay screenshot 2
EngageBay screenshot 3
EngageBay screenshot 4
EngageBay screenshot 5
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Pricing
Freshsales Logo
Freshsales
Free trial available
Free plan available
Billing type Recurring Subscription
Free
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
See all pricing
EngageBay Logo
EngageBay
Free trial available
Free plan available
Billing type Recurring Subscription
Free
$0.00
/ month
Basic
$12.74
/ month
Growth
$42.29
/ month
Pro
$84.99
/ month
See all pricing
Pros and Cons
Freshsales Logo
Freshsales
Pros
  • Intelligent predictive and real-time insights for CRM programs
  • AI-powered contact scoring and lead management
  • Extensive selection of powerful integrations
  • Access to the complex Freshworks ecosystem available
  • 360-degree sales platform to access full customer information
Cons
  • Billing is managed per user, which means it can add up for bigger teams
  • Some businesses will need higher packages for more contacts
EngageBay Logo
EngageBay
Pros
  • 'Robust ‘free forever’ plan
  • All-in-One approach to CRM, with live chat, forms and landing page tools
  • Great automation capabilities
  • Offer a range of integrations (Gmail and Office 365 integrations included in the free plan)
Cons
  • Interface is not the most intuitive at times
  • Onboarding process could be improved
Reviewer's Segments
Freshsales Logo
Freshsales
Small Business
67.84%
Mid Market
26.9%
Enterprise
5.25%
EngageBay Logo
EngageBay
Small Business
87.04%
Mid Market
12.5%
Enterprise
0.46%
Deployment
Freshsales Logo
Freshsales
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
EngageBay Logo
EngageBay
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Freshsales Logo
Freshsales
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
EngageBay Logo
EngageBay
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Freshsales Logo
Freshsales
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
EngageBay Logo
EngageBay
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Freshsales Logo
Freshsales
Total integrations: 22
  • Asana
  • Calendar
  • CallHippo
  • CloudTalk
  • DocuSign
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Gmail
  • Google Calendar
  • HubSpot
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Incrowd Interview
  • Intercom
  • Intuit Mailchimp
  • Involve.Me
  • JustCall
  • Lyne.ai
  • Mailmodo
  • Microsoft 365
  • Overloop
  • PandaDoc
  • PartnerStack
  • Pinecone
  • Plivo
  • Postmark
  • Reply
  • Shopify
  • Smith.ai Live Website Chat
  • Stripe
  • SurveySparrow
  • Twilio
  • Zapier
EngageBay Logo
EngageBay
Total integrations: 15
  • Asana
  • Calendar
  • CallHippo
  • CloudTalk
  • DocuSign
  • Freshchat
  • Freshdesk
  • Freshdesk Contact Center
  • Gmail
  • Google Calendar
  • HubSpot
  • HubSpot CRM
  • HubSpot Marketing Hub
  • Incrowd Interview
  • Intercom
  • Intuit Mailchimp
  • Involve.Me
  • JustCall
  • Lyne.ai
  • Mailmodo
  • Microsoft 365
  • Overloop
  • PandaDoc
  • PartnerStack
  • Pinecone
  • Plivo
  • Postmark
  • Reply
  • Shopify
  • Smith.ai Live Website Chat
  • Stripe
  • SurveySparrow
  • Twilio
  • Zapier
Top Alternatives
Freshsales Logo
Freshsales
See all alternatives
EngageBay Logo
EngageBay
See all alternatives
Company Details
Freshsales Logo
Freshsales
  • By Freshworks
  • Located in San Mateo, California
  • Founded in 2010
EngageBay Logo
EngageBay
  • By EngageBay Inc.
  • Located in Tracy, California, United States
  • Founded in 2017