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Freshsales
4.5
( 1,104 )
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At a Glance
Overview
Freshsales' intuitive interface allows users to manage both employee and customer relationships with ease. Rooted in the Freshworks ecosystem, their CRM platform is comprised of various tools, including Freshdesk, for customer service; Freshchat for chatbot features; and Freshcaller for the cloud... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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EngageBay is a CRM platform that helps companies streamline their customer relationship management using a single integrated platform. As an all-in-one solution, the software provides great automation capabilities and a generous free-forever plan that already include essential features and tools ... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Basic
$12.74
/ month
Growth
$42.29
/ month
Pro
$84.99
/ month
Pros and Cons
- Intelligent predictive and real-time insights for CRM programs
- AI-powered contact scoring and lead management
- Extensive selection of powerful integrations
- Access to the complex Freshworks ecosystem available
- 360-degree sales platform to access full customer information
- Billing is managed per user, which means it can add up for bigger teams
- Some businesses will need higher packages for more contacts
- 'Robust ‘free forever’ plan
- All-in-One approach to CRM, with live chat, forms and landing page tools
- Great automation capabilities
- Offer a range of integrations (Gmail and Office 365 integrations included in the free plan)
- Interface is not the most intuitive at times
- Onboarding process could be improved
Reviewer's Segments
Small Business
67.84%
Mid Market
26.9%
Enterprise
5.25%
Small Business
87.04%
Mid Market
12.5%
Enterprise
0.46%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
22
- Asana
- Calendar
- CallHippo
- CloudTalk
- DocuSign
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Gmail
- Google Calendar
- HubSpot
- HubSpot CRM
- HubSpot Marketing Hub
- Incrowd Interview
- Intercom
- Intuit Mailchimp
- Involve.Me
- JustCall
- Lyne.ai
- Mailmodo
- Microsoft 365
- Overloop
- PandaDoc
- PartnerStack
- Pinecone
- Plivo
- Postmark
- Reply
- Shopify
- Smith.ai Live Website Chat
- Stripe
- SurveySparrow
- Twilio
- Zapier
Total integrations:
15
- Asana
- Calendar
- CallHippo
- CloudTalk
- DocuSign
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Gmail
- Google Calendar
- HubSpot
- HubSpot CRM
- HubSpot Marketing Hub
- Incrowd Interview
- Intercom
- Intuit Mailchimp
- Involve.Me
- JustCall
- Lyne.ai
- Mailmodo
- Microsoft 365
- Overloop
- PandaDoc
- PartnerStack
- Pinecone
- Plivo
- Postmark
- Reply
- Shopify
- Smith.ai Live Website Chat
- Stripe
- SurveySparrow
- Twilio
- Zapier
Top Alternatives
Categories
Common categories include: CRM Software, Online Form Builder Software, and Email Tracking Software.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By EngageBay Inc.
- Located in Tracy, California, United States
- Founded in 2017
