Freshsales vs Insightly CRM
Take a look at how Freshsales and Insightly CRM stack up against each other across pricing, features, and support using feedback from real users like yourself. Freshsales scores 4.5 out of 5 from 1104 reviews, while Insightly CRM has been rated 4.2 out of 5 from 886 reviews.
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At a Glance
Overview
Freshsales' intuitive interface allows users to manage both employee and customer relationships with ease. Rooted in the Freshworks ecosystem, their CRM platform is comprised of various tools, including Freshdesk, for customer service; Freshchat for chatbot features; and Freshcaller for the cloud... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Popular among small to medium sized enterprises, Insightly is a SassS-based CRM platform with 1.5 million users globally. Users rely on the solution to manage customer data in a central platform, manage and nurture customer relationships, boost sales, and deliver projects in a timely manner. The ... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Free trial available
Free plan available
Unit
Seat
Billing type
Recurring Subscription
Plus
$29.00
per seat / month
Professional
$49.00
per seat / month
Enterprise
$99.00
per seat / month
Pros and Cons
- Intelligent predictive and real-time insights for CRM programs
- AI-powered contact scoring and lead management
- Extensive selection of powerful integrations
- Access to the complex Freshworks ecosystem available
- 360-degree sales platform to access full customer information
- Billing is managed per user, which means it can add up for bigger teams
- Some businesses will need higher packages for more contacts
- Compatible with Android and iOS devices
- Visual dashboards for tracking important metrics
- Data integrity, security, and regulatory compliance
- Highly flexible appointments, calendaring, and events
- Automated tracking and updates
- No live chat support
- Only available in one language
Reviewer's Segments
Small Business
67.84%
Mid Market
26.9%
Enterprise
5.25%
Small Business
73.36%
Mid Market
19.64%
Enterprise
7.0%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
17
- AnyMeeting
- Asana
- Basecamp
- Box
- Buffer
- CloudTalk
- Constant Contact
- DocuSign
- Drift
- Dropbox
- Eventbrite
- Evernote
- FreshBooks
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Gmail
- GoToMeeting
- Google Analytics
- Google Drive
- Hootsuite
- Hotjar
- HubSpot
- HubSpot Marketing Hub
- Intercom
- Intuit Mailchimp
- Mailmodo
- Microsoft 365
- Microsoft Teams
- Mixpanel
- Olark
- Overloop
- PandaDoc
- PartnerStack
- Pinecone
- Proposify
- QuickBooks Online
- Reply
- Slack
- Smartsheet
- Sprout Social
- Stripe
- SurveyMonkey
- SurveySparrow
- Trello
- Twilio
- WooCommerce
- Wrike
- Xero
- Zapier
- Zendesk
- Zoom
Total integrations:
38
- AnyMeeting
- Asana
- Basecamp
- Box
- Buffer
- CloudTalk
- Constant Contact
- DocuSign
- Drift
- Dropbox
- Eventbrite
- Evernote
- FreshBooks
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Gmail
- GoToMeeting
- Google Analytics
- Google Drive
- Hootsuite
- Hotjar
- HubSpot
- HubSpot Marketing Hub
- Intercom
- Intuit Mailchimp
- Mailmodo
- Microsoft 365
- Microsoft Teams
- Mixpanel
- Olark
- Overloop
- PandaDoc
- PartnerStack
- Pinecone
- Proposify
- QuickBooks Online
- Reply
- Slack
- Smartsheet
- Sprout Social
- Stripe
- SurveyMonkey
- SurveySparrow
- Trello
- Twilio
- WooCommerce
- Wrike
- Xero
- Zapier
- Zendesk
- Zoom
Top Alternatives
Categories
Common categories include: CRM Software, Sales Analytics Software, and Sales Platforms Software.
Company Details
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
- By Insightly, Inc.
- Located in San Francisco, California, United States
- Founded in 2009
