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Insightly CRM Logo
Insightly CRM
Streamline Your Business Relationships
4.2

( 886 )

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Insightly CRM Reviews & Product Details

Insightly CRM Overview
What is Insightly CRM?

Popular among small to medium sized enterprises, Insightly is a SassS-based CRM platform with 1.5 million users globally. Users rely on the solution to manage customer data in a central platform, manage and nurture customer relationships, boost sales, and deliver projects in a timely manner. The platform works seamlessly well with Gmail and Outlook plugins and supports multiple integrations with numerous systems.

Company Insightly, Inc.
Year founded 2009
Company size 51-200 employees
Headquarters San Francisco, California, United States
Social Media
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Ask Questions about Insightly CRM
What Insightly CRM is best for?
How does Insightly CRM compare to Pipedrive?
What are the pros and cons of Insightly CRM?
Insightly CRM Product Details
Capabilities
API
Segment
Small Business
Mid Market
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Insightly CRM Pros and Cons
Pros
  • Compatible with Android and iOS devices
  • Visual dashboards for tracking important metrics
  • Data integrity, security, and regulatory compliance
  • Highly flexible appointments, calendaring, and events
  • Automated tracking and updates
Cons
  • No live chat support
  • Only available in one language
Insightly CRM Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Insightly CRM Media
Insightly CRM video thumbnail
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Insightly CRM Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: September 04, 2025
Insightly CRM Logo
886 Insightly CRM Reviews
4.2 out of 5
Mid Market (51-1000 emp.)
Nov 16, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Insighty for improved efficiency in association management"
What do you like best about Insightly CRM?

Insightly is very user friendly and customizable to fit your specific needs. It also has connectivity features so external forms can be connected to Insightly. Data can also be connected within Insightly, such as connecting contacts and organizations to request and project records. It supports team collaboration and accountability. Overall, it massively improves the efficiency of my team.

What do you dislike about Insightly CRM?

There are not many things I dislike about Insightly. One issue is the Actual Close Date does not autofill if the request is closed and marked as Lost/Abandoned. The interface for customizing objects and fields in System Settings could also be more user friendly.

What problems is Insightly CRM solving and how is that benefiting you?

Insightly helps us track permission and licensing for intellectual property. We are able to use the pipeline to track each step in the process. Managing contacts and connecting them to requests and projects is also very useful. Overall, we are able to generate more profit because Insightly increases our capacity to execute licensing agreements and collect licensing fees.

Mid Market (51-1000 emp.)
Oct 30, 2023
 Source
Overall Rating:
5.0
KP
Kalle P.
Founder
Share
"Insightly Review"
What do you like best about Insightly CRM?

Easy accessibility, quick imports of leads, customer support anytime there is an issue, I use it everyday and it was easy to learn and its easy to use. Many different features I could use.

What do you dislike about Insightly CRM?

What i don't like about it is it I am unable to make prospect leads by bulk editing. I think this would be a great feature especially since bulk editing is already a thing,

What problems is Insightly CRM solving and how is that benefiting you?

Creating leads, it helps me send our sales rep more leads.

Mid Market (51-1000 emp.)
Oct 27, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Insightly CRM Review"
What do you like best about Insightly CRM?

There are several best items preferred about the Insightly CRM. The ability to create custom objects makes the tool beneficial for any organization. Automation is critical in business and with workflows and the App Connect tool, the user has the flexibility to execute automated solutions without paying for custom development.

What do you dislike about Insightly CRM?

The Projects object. This is a standard object (prebuilt) object that does allow for some customization. I would like to see this functionality extended so that the project management team could utilize this as an end to end solution.

What problems is Insightly CRM solving and how is that benefiting you?

Insightly has been the tool that not only sales utilizes but also operations team. Because of the allowed customization, we have been able to transition several operational workflows into the CRM. Additionally, the automation we can do with the tool has greatly benefited the teams.

Small Business (50 or fewer emp.)
Oct 26, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"How great Insightly is"
What do you like best about Insightly CRM?

The ease of using and how cool it is and all the information it holds.

What do you dislike about Insightly CRM?

I have not found anything yet that I do not like.

What problems is Insightly CRM solving and how is that benefiting you?

How to manage the large colume of firm information. It is % resolved.

Small Business (50 or fewer emp.)
Oct 24, 2023
 Source
Overall Rating:
5.0
DR
Dawn R.
Founder
Share
"Amazing support, easy to use and so much still to explore"
What do you like best about Insightly CRM?

It does exactly what we need it to do as far as a CRM and we're probably/definitely not even using all the features it has to offer! We have been very impressed with the customer support -- they actually care about their customers and their product, and it shows.

What do you dislike about Insightly CRM?

There are work arounds, but I do wish it worked within LinkedIn a little easier. Programs like LinkedMatch are an easy and cheap fix for that though, so it's not a real complaint.

What problems is Insightly CRM solving and how is that benefiting you?

We FINALLY have all of our prospects and contacts in one place and we're able to review them across departments very seamlessly. It has allowed us to create a pipeline and actually put a marketing campaign in place.

Small Business (50 or fewer emp.)
Oct 24, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Very user friendly"
What do you like best about Insightly CRM?

It is incredibly intuitive and easy to use

What do you dislike about Insightly CRM?

It buffers too much. takes to long for updates to show.

What problems is Insightly CRM solving and how is that benefiting you?

Tracking sales activity is very important to our organization as we are a start up and need to prove to investors activity and progress.

Small Business (50 or fewer emp.)
Sep 06, 2023
 Source
Overall Rating:
5.0
Krunal S. avatar
Krunal S.
Business Development Manager
Share
"Great place for Bulk Marketing"
What do you like best about Insightly CRM?

Because of its extensive adaptability, I can make it fit the particular requirements of my company. Workflows, reports, and custom fields are simple to add.

What do you dislike about Insightly CRM?

For me there is nothing to be dislike about insightly till now.

What problems is Insightly CRM solving and how is that benefiting you?

I can easily manage my bulk marketing activities from Insightly.

Enterprise (> 1000 emp.)
Sep 05, 2023
 Source
Overall Rating:
5.0
Ansar k. avatar
Ansar K.
Senior Fraud Analyst
Share
"My overall review about Insightly CRM"
What do you like best about Insightly CRM?

- insightly has excellent contact management system - Integraton with popular email platform - Customization capability - Excellent customer suport system which is unique features compared to competitors

What do you dislike about Insightly CRM?

-Some users find itinightly to be overly complex - due to extensive features new users may find it steep learning curve -Limited offline access which need to be improved

What problems is Insightly CRM solving and how is that benefiting you?

Insightly helps to centralize the disorganized contact information, It streamline sales processes by providing a visual sales pipeline. insightly can assist managing customer data for a targeted marketing campaigns.

Mid Market (51-1000 emp.)
Aug 24, 2023
 Source
Overall Rating:
5.0
KG
Kati G.
Sales Operations And Outreach Coordinator
Share
"A modern customizable CRM with on the clock support"
What do you like best about Insightly CRM?

The best thing about Insightly CRM is how well thought out everything is. It's extremly modern which means it's easy to use and everything is very organized and clean. The Insightly CRM also gets updated with things that greatly improve the production value of the CRM. It has everything you are looking for and it's clear the Insightly team wants your business to succeed.

What do you dislike about Insightly CRM?

The only downside about Insightly CRM is that there are minor glitches in the system. All it takes is for the screen to be refreshed but the minor things can sometimes disrupt the flow of making updates.

What problems is Insightly CRM solving and how is that benefiting you?

Before having Insightly CRM, we were working out of very slow systems that you could not analyze. Insightly CRM has greatly automated processes and allowed our business to analyze the production of our efforts as well as save us an enamorous amount of time.

Small Business (50 or fewer emp.)
Aug 24, 2023
 Source
Overall Rating:
5.0
AO
Alexis O.
Founder
Share
"Very satisfied customer"
What do you like best about Insightly CRM?

Insightly CRM has allowed our team to track growth from the entire sales process. i.e. lead conversion, contacts, opportunies, reporting etc. The CRM tool is very easy to navigate, teach and maintain. I love the dashboards!

What do you dislike about Insightly CRM?

I geniunely do not have anything that I dislike about Insightly CRM.

What problems is Insightly CRM solving and how is that benefiting you?

Insightly CRM is solving recording our leads, opportunities, clients, records of sales per clients. Renewals is a new area we are developing.