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Insightly CRM CRM Software logo
Insightly CRM
Streamline Your Business Relationships
4.2

( 886 )

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Insightly CRM Reviews & Product Details

Insightly CRM Overview
What is Insightly CRM?

Popular among small to medium sized enterprises, Insightly is a SassS-based CRM platform with 1.5 million users globally. Users rely on the solution to manage customer data in a central platform, manage and nurture customer relationships, boost sales, and deliver projects in a timely manner. The platform works seamlessly well with Gmail and Outlook plugins and supports multiple integrations with numerous systems.

Company Insightly, Inc.
Year founded 2009
Company size 51-200 employees
Headquarters San Francisco, California, United States
Social Media
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Ask Questions about Insightly CRM
What Insightly CRM is best for?
How does Insightly CRM compare to Pipedrive?
What are the pros and cons of Insightly CRM?
Insightly CRM Product Details
Capabilities
API
Segment
Small Business
Mid Market
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Insightly CRM Pros and Cons
Pros
  • Compatible with Android and iOS devices
  • Visual dashboards for tracking important metrics
  • Data integrity, security, and regulatory compliance
  • Highly flexible appointments, calendaring, and events
  • Automated tracking and updates
Cons
  • No live chat support
  • Only available in one language
Insightly CRM Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Insightly CRM Media
Insightly CRM video thumbnail
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Insightly CRM Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: April 07, 2026
Insightly CRM CRM Software logo
886 Insightly CRM Reviews
4.2 out of 5
Small Business (50 or fewer emp.)
Feb 23, 2023
 Source
Overall Rating:
5.0
LB
Lucas B.
Founder
Share
"Multiple uses!"
What do you like best about Insightly CRM?

WE've got so many uses for it, it is so helpful and great in many ways!

What do you dislike about Insightly CRM?

I wish that the integration with quickbooks was free it is kind of a bummer that its not!

What problems is Insightly CRM solving and how is that benefiting you?

it helps us keep all our contacts togetheri n one place - so helful

Mid Market (51-1000 emp.)
Feb 23, 2023
 Source
Overall Rating:
5.0
BF
Brisa F.
Founder
Share
"Efficient"
What do you like best about Insightly CRM?

We love that it is convenient for our job

What do you dislike about Insightly CRM?

There are times that it switches up without letting us know before hand

What problems is Insightly CRM solving and how is that benefiting you?

We can communicate as a team and understand what happened in the last call withour customers which is very beneficial to us

Mid Market (51-1000 emp.)
Feb 23, 2023
 Source
Overall Rating:
5.0
AD
Alma D.
Founder
Share
"Permit Coordinator"
What do you like best about Insightly CRM?

How well sorted our projects are within the program. It is very easy to navigate and deal with. The program updates very fast and almost instantly; you see the different task completed.

What do you dislike about Insightly CRM?

In order to go back to a report you have to exit out from whatever page you are and pretty much start over to be able to pull same report again. this is also for any other report assigned to me.

What problems is Insightly CRM solving and how is that benefiting you?

Helping with organizing our projects and executing them in a timely manner. Has all proper tabs for each individual dept to look at and take off if any issues arise.

Mid Market (51-1000 emp.)
Feb 23, 2023
 Source
Overall Rating:
5.0
RV
Ray V.
Founder
Share
"Wokring in insightly has been a great help management our 150k customer data base!"
What do you like best about Insightly CRM?

Being able to filter everything has been a great benefit. Whenever we need to customize something we have a work instructions that shows how to filter something down to what exactly you need. And it works!

What do you dislike about Insightly CRM?

The only downside of insightly is when we are trying to export data it is a little difficult. I have moved a few things to google sheets to make it readily available.

What problems is Insightly CRM solving and how is that benefiting you?

Insightly is helping us manage our data base and pass projects and opportunities from department to department without the project falling through the cracks. You can also see where someone is with your lead which is great!

Small Business (50 or fewer emp.)
Feb 23, 2023
 Source
Overall Rating:
5.0
C.
Claire .
Founder
Share
"Insightly is a great way to organize our business!"
What do you like best about Insightly CRM?

I like that I can find any information super quickly. As an employee at a small business, to have Insightly as our hub for all information, files, contacts, and data is super helpful.

What do you dislike about Insightly CRM?

There isn't much I dislike about Insightly. I'd say my only dislike is when I download files, the files download with underscores in the titles. Other than that, there's not much to dislike.

What problems is Insightly CRM solving and how is that benefiting you?

Insightly CRM solves disorganization issues that come with working in a small business on a large number of projects. It's all-in-one ability benefits our company.

Mid Market (51-1000 emp.)
Feb 23, 2023
 Source
Overall Rating:
5.0
TB
Taylor B.
Founder
Share
"It is a lot more user friendly than SalesForce"
What do you like best about Insightly CRM?

It is easy to use. I love the capabilities you can do with it to integrate with AutoCAD.

What do you dislike about Insightly CRM?

I dislike the fact that it can't have more fields inside of each custom object.

What problems is Insightly CRM solving and how is that benefiting you?

It is being able to utilize instead of having to use excel as embedded links within AutoCAD

Mid Market (51-1000 emp.)
Feb 23, 2023
 Source
Overall Rating:
5.0
MM
Martin M.
Founder
Share
"Insightly is a beast!"
What do you like best about Insightly CRM?

It is robust and integrates well with other software tools.

What do you dislike about Insightly CRM?

Navigation between pages is slow to load and a bit clunky

What problems is Insightly CRM solving and how is that benefiting you?

Insightly has become the one stop shop for all employees to view project pages as the source-of-truth. It certainly increases productivity.

Mid Market (51-1000 emp.)
Feb 23, 2023
 Source
Overall Rating:
5.0
RL
Rick L.
Founder
Share
"Great CRM for a growing business"
What do you like best about Insightly CRM?

Integration with Google and QuickBooks is a big plus.

What do you dislike about Insightly CRM?

The speed of pipeline automations could be improved.

What problems is Insightly CRM solving and how is that benefiting you?

Insightly is helping us keep our database current and active across multiple departments. We can also watch projects flow between users.

Small Business (50 or fewer emp.)
Feb 23, 2023
 Source
Overall Rating:
5.0
TB
Theresa B.
Founder
Share
"Looking up information about the products we sell."
What do you like best about Insightly CRM?

I like that I can sort through different filters to narrow down my search.

What do you dislike about Insightly CRM?

Once I have entered my Tracking information for shipping, it automatically disappears instead of asking if I am finished with the project.

What problems is Insightly CRM solving and how is that benefiting you?

NA

Small Business (50 or fewer emp.)
Dec 14, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Insightly is my choice for CRM"
What do you like best about Insightly CRM?

I love the Insightly app and the functionality it gives me on the go.

What do you dislike about Insightly CRM?

The only thing I dislike is the date sequencing in the contact area of day/month/year instead of month/day/year.

What problems is Insightly CRM solving and how is that benefiting you?

Keeping track of customers, contacts and leads is easy and fluid with Insightly.