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Freshsales Logo
Freshsales
4.5
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Freshsales Reviews & Product Details

Freshsales Overview
What is Freshsales?

Freshsales' intuitive interface allows users to manage both employee and customer relationships with ease. Rooted in the Freshworks ecosystem, their CRM platform is comprised of various tools, including Freshdesk, for customer service; Freshchat for chatbot features; and Freshcaller for the cloud-calling system. The platform is designed to deliver opportunities for businesses by generating nearly 10 times more qualified leads while providing users with a comprehensive overview of active sales strategies and pipelines.
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Company Freshworks
Year founded 2010
Company size 5001-10,000 employees
Headquarters San Mateo, California
Social Media
Freshsales Categories on Findstack
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Crevio
Sponsored
5.0

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$29.00/month
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Ask Questions about Freshsales
What Freshsales is best for?
How does Freshsales compare to Pipedrive?
What are the pros and cons of Freshsales?
Freshsales Product Details
Capabilities
AI
API
Segment
Small Business
Mid Market
Enterprise
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Freshsales Pros and Cons
Pros
  • Intelligent predictive and real-time insights for CRM programs
  • AI-powered contact scoring and lead management
  • Extensive selection of powerful integrations
  • Access to the complex Freshworks ecosystem available
  • 360-degree sales platform to access full customer information
Cons
  • Billing is managed per user, which means it can add up for bigger teams
  • Some businesses will need higher packages for more contacts
Freshsales Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Freshsales Media
Freshsales video thumbnail
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Freshsales Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: September 17, 2025
Freshsales Logo
1,104 Freshsales Reviews
4.5 out of 5
Small Business (50 or fewer emp.)
Sep 05, 2019
 Source
Overall Rating:
5.0
Nish B. avatar
Nish B.
Head Of Marketing
Share
"Change the tool for your business; not changing your business for the tool"
What do you like best about Freshsales?

The customization. We came from Hubspot - where we had a bad experience. For us to achieve the outcomes we needed to we would either need to change how we worked or do numerous workarounds. In Freshsales, we could customise the tool to fit our needs. I also love how Leads and Contacts are bucketed into two separate groups - gives us a really clear view of new business opportunities straight away. Pricing is great - we saved a few thousand dollars from Hubspot and its drastically cheaper than Salesforce.

What do you dislike about Freshsales?

I wish that the number of workflows were not capped in the plans - our current plans is capped at 40, and the next plan at 75. You can get around the limit with an enterprise plan, but it would be nice if the top plan was unlimited.

What problems is Freshsales solving and how is that benefiting you?

We have number of stakeholders in our business and a complex lifecycle. Being able to customise pretty much every field (which you cannot do in Hubspot), we have been able to build a sensible workflow and get useful reporting out of the backend.

Small Business (50 or fewer emp.)
Sep 04, 2019
 Source
Overall Rating:
5.0
Marshall G. avatar
Marshall G.
Insurance Broker
Share
"Finally found an amazing CRM!"
What do you like best about Freshsales?

FreshSales helps me stay organized and be more productive with my business.

What do you dislike about Freshsales?

Notifications with irrelevant emails that don't pertain to my business.

What problems is Freshsales solving and how is that benefiting you?

FreshSales helps me stay on track of business I need to follow up with and close while also managing my work day.

Small Business (50 or fewer emp.)
Sep 04, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Best CRM for startups"
What do you like best about Freshsales?

Being a startup founder when you start you don't organize yourself. It can be managing leads, customers etc. We had made mess with our sales system. That is when Freshsales came for rescue. Now using frshsales I manage my leads by prioritizing with lead scoring system, I can manage sales rep by alloting the customers to meet. I can see a clear picture where my leads are, on what stage they are and how to convert them. I think every startup founder should use Freshsales.

What do you dislike about Freshsales?

I couldn't find anything as of now. But will keep this mind

What problems is Freshsales solving and how is that benefiting you?

Managing leads, lead scoring, customer details, customer seggregation etc

Small Business (50 or fewer emp.)
Aug 31, 2019
 Source
Overall Rating:
5.0
SH
Sandra H.
Sales Assistant
Share
"Freshsales is a professional sales management tool"
What do you like best about Freshsales?

Easy to use, effectively manage email tracking. It helps us discover qualified potential customers and achieve a real understanding of the impact of our communications based on customer reactions, allowing us to chart more effective email campaigns. It's also great to schedule tasks efficiently.

What do you dislike about Freshsales?

In general, I have had a pleasant experience with the software.

What problems is Freshsales solving and how is that benefiting you?

It is great to boost sales, graphic reports are very useful to visualize the status of sales. We can make decisions based on the data collected, and help us prioritize the most likely closing deals. It allows us to delve into the details of failed businesses, providing us valuable information about problems that need to be solved. Freshsales is very useful to prioritize tasks, efficiently follow email campaigns and improve sales conversion.

Small Business (50 or fewer emp.)
Aug 29, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Less complicated CRM System"
What do you like best about Freshsales?

Easy access and best for managing leads.

What do you dislike about Freshsales?

Call logs are not directly updated, you have to manually type it.

What problems is Freshsales solving and how is that benefiting you?

Less reports, Missed informations and files, because with freshsales, you can input all the details about your leads.

Mid Market (51-1000 emp.)
Aug 28, 2019
 Source
Overall Rating:
5.0
Brighton O. avatar
Brighton O.
Project Coordinator
Share
"Very efficient multi system for marketing team."
What do you like best about Freshsales?

The helpful about this system is that it offers you with multiple apps and features which means you don't have to buy all those apps individually.

What do you dislike about Freshsales?

This software functionality is great and there is nothing to dislike about it.

What problems is Freshsales solving and how is that benefiting you?

With this system you don't need a separate split testing or conversion optimization or survey tool if you are using this software, so it does save a lot of money at the end of the day which is a big plus. Chrome extension is very helpful. You can create and manage campaigns right from your browser. You can use it free for life but with limited features.

Small Business (50 or fewer emp.)
Aug 26, 2019
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"FreshSales Review"
What do you like best about Freshsales?

Freshsales is very efficient, really saved time on my reporting

What do you dislike about Freshsales?

I do not dislike anything on Freshsales, it really nice to work with

What problems is Freshsales solving and how is that benefiting you?

Save me time

Enterprise (> 1000 emp.)
Aug 25, 2019
 Source
Overall Rating:
5.0
Dublin A. avatar
Dublin A.
Account Manager
Share
"great software"
What do you like best about Freshsales?

Most supportive thing about new deals is the responsibility that they are giving as a representative, individuals can without much of a stretch work on time as new deals give auspicious warnings to assignments additionally the notes section helps in reviewing the discussions held previously and the activities which are should have been taken in future.

What do you dislike about Freshsales?

I need to change the segments appeared in perspectives. I can change the channel however I need to have the option to change the fields appeared and the request. Have not discovered a simple method to change that.

What problems is Freshsales solving and how is that benefiting you?

The three most concerning issues were, different individuals working from numerous apparatuses and as a group, not having an ongoing perspective, or access to key information to precisely conjecture, plan and execute technique and correspondence to our leads and contacts. Presently, we have a lion's share of our work obvious, open to initiative as reports and we're never again speculating. We know where we are, are reminded who we have to connect with when to draw in and we are never again deceived.

Small Business (50 or fewer emp.)
Aug 24, 2019
 Source
Overall Rating:
5.0
Tanya B. avatar
Tanya B.
President
Share
"Easy to Use"
What do you like best about Freshsales?

Simplified user interface and intuitive campaigns

What do you dislike about Freshsales?

Pricing is high for some of the higher features, especially for start-ups.

What problems is Freshsales solving and how is that benefiting you?

Tracking and communicating with leads. Received connections from multiple leads.

Mid Market (51-1000 emp.)
Aug 23, 2019
 Source
Overall Rating:
5.0
Kavitha R. avatar
Kavitha R.
Sales Marketing Management
Share
"No More Reminders in notebooks or diaries"
What do you like best about Freshsales?

One comment and what is is next step, over all reports for an eagle view of the work done and focusing areas. And also if anything important missed out, will be taken care with reminders and flags raised.

What do you dislike about Freshsales?

Comments and stages in the leads to be exported in bulk

What problems is Freshsales solving and how is that benefiting you?

No need to any reminders, all connects with credentials are readily available, even if in person not available sales complete data would be safe and Handy.