Freshsales Reviews & Product Details

I like that it has outbound high volume cold emailing, with phone and chat built in. Most of the time level 1 support has been ok.

There are so many bugs in this software it's hard to get anything done. From basics like just creating a filter of users to utilizing the API, every step of the way has been a nightmare to get this software setup. 1. Working with contacts in the base UI is difficult. The account and the contact do not share information, so if i want to create a search of all contacts with companies that make xx, i can't do that. With saved searches your not able to save the column arragements and have to recreate it each time. 2. Working with different emails and domains is challenging. So if i want to create a sales sequence and send it from my company email, info@xxx, i have to create a special user for info to do that. You cannot send or set reply-to from different emails or domains easily. This also creates issues with links working in the emails. 3. Getting contacts to enter the sales sequences are difficult and too a number of workarounds to figure out. 4. We continue to have a number of issues working with the confusing API and poor documentation. We are just getting started with the software and we have not even gotten started with importing our primary crm for doing marketing or taking daily communications.

I'm trying to create a cold outbound emailing system tied to my main crm for sales for ABM

They try really hard and the product looks interesting at first. But that's about it.

Pressure sales tactics. Once you've signed up, they magically disappear when you need help. Product in unstable and unreliable and the only way to get support is to told them you will close the account. Then, suddenly, you get really fast and nice (but useless) support.

It's a CRM. We hoped it would help us to make our sale process more efficient, but automation is unreliable as for now and you have to enter the same information about the same customers many times for whatever reason. Many scheduled emails are just not sent, they know it's a problem but can't/won't help us. Not recommended.

Price & features is good compared to other CRM's and the functionality is also really quite good.

It's quite buggy and poorly designed and the support doesn't really understand how the system works. It's not up to modern quality assurance standards for a SaaS

CRM for sales

Its cheap and it has phone integration and some basic features like the sales funnel.

It is not a "usable" CRM solution as it lacks very basic functions. Just to give some examples: - you are not able to re-send a bounced email to a group - you are not able to filter different groups like persons who clicked on a campaign and send an email to them - they do not have any autoresponder - there is no campaign management planed in (for example send email 1 and then 2) - the lead score cannot be really customized (and they tell you crazy lies about the reasons) - the do not have any export function, all your data is locked forever in freshsales and you cannot export it - for the time being the SMTP mail function is not working NOTE: Feshsales can absolutly not be compared with FreshDESK (from same company) as FreshDESK is a good and very thought through software. Freshsales is in a kind of Beta testing status and they have not thought about usability. I have wasted a lot of time and money with and can not recommend it to anybody. If you try to use it you will find out that it is a waste of time and you should better use a different system.

Good phone quality, currently used for phone calls till contract ends.