Salesforce Sales Cloud Reviews: 4.4/5 — Solid Choice

Insights and setup have been great to work with

Native reports and dashboard limitations

Sales pipeline and opportunity

like its all intergration at one place for object like account, opportunity, code, order.

Need performance improvement. Having one point click for code creation could be better for easy use.

It's solving smooth sales process for my team, starting from Lead generation to order placement.

I use Sales Cloud for my daily operations to keep organised and manage my pipeline. I couldn't imagine not having a tool like this. What I love about Salesforce especially is the reporting capability and the dashboards I can creat to manage my team.

It has a learning curve like any platform. You need to put some time in to make the most of it.

Visibility of my teams opportunities in real time. Ability to drill down easily and reference activity to understand what is happening.

It provides all the objects for us to use in our ISV business. It's a plug and play for us.

User experience to a certain degree, a lots of clicks, and tabs opened.

Solving the issue to run the revenue operations of the company.

Love that Sales cloud allows us to pull in sales history, open opportunities as well as usage history from our product.

There's not much automation in our instance around product/features usage which is probably an I.plementation issue on our end.

Transparency across the business

The ability to see prospect journey through to customer.

Still requires a lot of manual data entry and for the sales team to follow the right processes.

Ability to track prospects through to customer. Lead scoring and management. Nurture tracks

Salesforce Sales Cloud is the most streamlined product ever made.

To be honest, there is nothing for me to dislike.

It has made our lives easier by helping us manage and achieve our sales targets using the Automation.

Understand my sales. Haines effectiveness and pipeline

The breadth is so huge for ad ons it is difficult to know where to go to improve our operation

Pipeline transparency and lost deal Managment

Our customer onboarding journey and the value realisation with the automations for opportunity and leads

Some automations take longer to build. And cost is a constraint

Leads tracking and customer onboarding journey

Status driven automation, flows and process builder. Flexible and customisable sales platform.

it would be better to easier integration with other systems

Knowing our customers better and predicting the sales opportunities with automation in the sales stages.

Ease of use, features to build and ship.

The limited service cloud features and have to buy a different cloud to make it work

Sales enablement and pipeline management

Adaptability of platform to suit all needs

Some reporting limittions, cross object limitations

Tracking customer data and info , able to focus on benificial leads

Connectivity and integration across multiple cloud platforms and data sources

Difficult customisation on custom fields

Solving disconnections between parts of the business and creating integrated links within the business

Understanding customers further, who are my biggest, smallest, etc

The cost!! 🤣 obviously cost is out weighed by the increase in sales and also productivity gains.

Understanding my customers further, where should I spend my time.

Most of the features are point and click config.

Nothing as such at the moment. May be the lead conversion can be improved

Lead capturing and easy integration with systems like braze

Managing customer data, sales data, cases are easy.

There is Nothing to dislike about Sales cloud.

Managing data, reports, users

Sales engagement helps AEs to be smarter and guided with customer/prospect interaction

With all the new features upcoming and ga, i cant think of any at the moment

Customer view and understanding SAEs day to day tasks

Customisation availability and responsive

Nothing it's awesome definitely try it yourself

Allows much more comprehensive dashboards

SaaS based offering stands out. Awesome experience

Nothing. Seriously, there is nothing to say.

AI brings in a lot of ideas and answers that needed for us to solve whenever we are in a difficult situation.

Very user friendly, configuration over coding, great flexibility, online community support is incredible.

Occasional bugs that are inexplainable. Lots of known issues took a considerably long time to resolve.

Our customers are using Sales Cloud to keep track of sales activity and improve forecast accuracy.

AI supported email, pipeline view and lots of other cool features. The upcoming einstien 1 looks great too

Nothing to dislike. It is the best CRM app

The pipeline view and contact management

Easy to manage all our customers and track all our opportunities. It also is easy to connect to our integrated systems which is great for our company

Knowing not what fields include without clogging up the ui for our users

Being able to track - accounts and contacts - opportunities - able to send surveys and receive responses - be compliant

Opportunities, accounts, dashboards, workflows

None that I can recall or notice that need to be corrected

All of the problems

Most useful features involve order management with pricebooks, opportunity management,lead management ,account and contact management. The best part is it's the most loved and subscribed product of Salesforce, really good for enterprise customers to manage their orders

The pricebook object has lotof limitations around automation and customisation,that really needs to be worked upon by Salesforce product team.

It solves the problem of opportunity management & order management along with organizing account , contact

The way Sales cloud changes the business parameters. Sales cloud makes it easy to capture leads from various sources and prioratise based on scoring and help to convert into Opportunities to increase sales

Nothing in specific it should be more connected with all data sources

Lead tracking and conversion rate of Opportunities

Salesforce Sales Cloud's advanced analytics and reporting tools stand out, providing real-time insights and data-driven forecasts that empower our sales team to make informed decisions and strategically focus their efforts for maximum impact.

While Salesforce Sales Cloud offers extensive features, its complexity and the steep learning curve can be challenging for new users, requiring significant time and resources for training and full adoption.

Salesforce Sales Cloud solves our need for a centralized platform to manage customer relationships, track sales activities, and forecast opportunities. The benefits are manifold: improved sales efficiency through automation, enhanced visibility into sales performance with detailed analytics, and the ability to deliver personalized customer experiences. These improvements have led to shorter sales cycles, increased win rates, and a more collaborative sales process.

Salescloud with its forecasting , Analytics and AI capabilities is changing business for good

Having given a 10 on 10 would prefer better features for mobile version

Salesforce CRM is our core Sales technology

The visibility and ease of access to all of our internal data

For me personally, most of my issues arise from the high level of customisation that our company uses within Salesforce - not really anything specific I dislike myself within standard.

Solving issues of data sharing between our Sales, Customer Care, Marketing and Supply Chain teams. It's of a great benefit that we have the ability to share all of our information so that each department has visibility.

So great out of the box Easy to customise More functionality added regularly Sales process is embedded

Crap data in, crap data out. System can be amazing but if people don't use it.

Integration of systems - getting a better view of customer and the ability to use SF to send company material to customers

One place to store customer data, forecasting, generate leads.

Just sales cloud doesn't provide all the functionality might have to add CPQ on to of it

Easy to get 360 few of the customer, which helps us to serve them better.