Unclaimed: Are are working at Salesforce Sales Cloud ?
Salesforce Sales Cloud Reviews: 4.4/5 — Solid Choice
Salesforce is a customer relationship management solution that runs on the cloud, popular among medium-sized businesses and enterprises for its flexible features and tools. The platform offers seamless sales automation with a customer interaction database that can be entered automatically based on emails, calendars, and other marketing automation systems such as automated reminders that prompt users to respond to emails. Salesforce is also available on both Android and iOS devices.
| Company | Salesforce |
|---|---|
| Year founded | 1999 |
| Company size | 10,001+ employees |
| Headquarters | San Francisco, California |
| Social Media |
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Salesforce Sales Cloud Pros and Cons
- 24/7 customer support from a dedicated service team
- Lots of automation and personalization features
- Cloud-hosted system for faster performance
- Open API with tons of integrations available
- Comprehensive sales, service, and marketing
- Not suitable for on-premises deployment
- No live-chat support
- Can be complex for some
Compare Salesforce Sales Cloud with other popular tools in the same category.
very customizable to our sales process needs. we are able to eliminate other non-salesforce products to make sure that our sales touchpoints are together in a single platform and our data coming together in salesforce.
Some basics needs still need custom implementations/workaround - Rollup fields only work for mostly master detail - Dashboard filter is not great
To have customers data easily represented in customizable dashboard and report and all the automation and integrations we can build help us become more connected with our customers
Having Salesforce has helped us have a better view into our clinet activitites and build better ccampaings. I know it will do so much more and I can't wait to keep growing with the tool.
Nothign yet, I just need to learn more. I am learning to be comfortable using all of the things I learned during implementation.
We were using several difernt tools to get insight to our client behaviors. We no longer have to do that!
Transparency of data for managers.......
Only from an Admin point of view. Would like to be able to clone custom fields when I have to create many
Visibility ino the business
Boomi can help your company save money. Cloud intregration is easy and fast.
It is important to learn the best way to use Cloud for your company. It can be time consuming to put the energy into understanding what the program can do for you company. It is not the programs problem but a user isue. How much time do most of have to explore.
It is designed to look up a client and it is hard to work a list since it defers to the top of the list again.
Everything I need is in one place, from capturing data to organizing it to seeing what we are doing with it. Our leads are always organized, Marketing efforts are clear, and the team is on the same page. Training is always available, and the customer service is great. We have someone to help us implement this into to our current system. Our entire system is built on this, so we use it every day. Easy to integrate with the help of salesforce team members.
There is so much information you are not sure what you need to learn
Being able to see our health in a macro view is amazing. How many leads do we have? What is open and what is closed? As well as seeing my marketing efforts and the health of marketing is amazing!
I love Salesforce because it is robust enough to enable to me to the things that I need to do to support my business processes. When things get too complex for me to handle on my own, the premier support plan is there to help. The guides are absolute super stars!
Because it is such a robust product things can be quite complex to set up at times.
having a single source of truth for our customer data
Been working with sales cloud for the better part of six years. The platform is unmatched. Just like any tool, when given the proper amount of funding and dedicated attention, it will quickly become the most powerful resource at your company's disposal. Salesforce has such a robust library of documentation and an incredibly active community. The trailhead platform is unparalled. Getting up to speed on the platform is a breeze.
As the product changes, it feels like they've dedicated less time to creating documentation. I still find their documentation to be best in class, but it feels like it's beggingin to fall in many areas.
The platform is the Single-Source of Truth for all data across our tech-stack and product. It's the system of record. Our immediate issue is how to leverage the data we've collected to provide actionable insights. Because the salesforce ecosystem is so robust, adding a additional tools to enhance the capability (like drawing more complex analysis) is incredibly easy.
Salesforce has allowed us to tailor our implementation to our current business processes while also enabling us to create more standardization by means of automating processes and enforcing critical business processes. Support from the Salesforce technical team has been timely and effective.
For an organization with long-standing processes you may find it more difficult to customize Salesforce to match your existing processes since it is built around a more modern approach to business technology. In most cases this has not been a major issue but we have built some customization to merge the two conceptual approaches.
Sales cloud is enabling us to have better visibility of our key metrics in a timely fashion so that we can better support, coach and enable our sales teams to provide the best possible service to our customers. Our primary focus is customer success and Sales Cloud is helping us to better measure and track key metrics in that area.
Sales Cloud is so incredibly customizable! Right out of the box, it gets your sales team the information and resources they need all in one place with a straightforward implementation process. After that though, the sky is the limit in terms of what you can build out to fit your needs! Tons of training resources are available in the Trailblazer platform, and it can integrate with practically any API client.
The cost is a little prohibitive at first. Buildout, while pricy, needs to be done right from the start or you're constantly trying to chase and fix things.
Sales Cloud operates as our single point of truth for order entry, order status, even live inventory. It enables our sales team to have full visibility of the sales cycle from initial lead generation to product delivery and followup.
Reliable and effective to use. Easy to configure sales process. Data management, Validation, workflows all are good. I love all the updates the salesforce team brings during each release. It keeps us working in Salesforce. And the Lightning UI, woah good. Since I am using Salesforce daily, I learn different things every day to be honest, like I mean doing a task or automation in different ways, That's cool and we have more independence when it comes to automation.
Need more UI-related enhancement to make the experience more smooth. Also needs more functionalities to make fetching required data simpler. I see there are many ideas posted in the Idea exchange that are really needed in the Sales Cloud but still not many have been implemented that were posted a very long time ago. Would be great if the team reviewed those and implemented new changes.
Very useful in terms of making the business process to workflows. Automation through apex and flows are very reliable. As I said before, the independence when it comes to implementing automation is great. Flows, Apex, Process Builder (retiring soon), and the new custom errors feature in flows also very cool.
