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Salesforce Sales Cloud Reviews & Product Details
Salesforce is a customer relationship management solution that runs on the cloud, popular among medium-sized businesses and enterprises for its flexible features and tools. The platform offers seamless sales automation with a customer interaction database that can be entered automatically based on emails, calendars, and other marketing automation systems such as automated reminders that prompt users to respond to emails. Salesforce is also available on both Android and iOS devices.
| Company | Salesforce |
|---|---|
| Year founded | 1999 |
| Company size | 10,001+ employees |
| Headquarters | San Francisco, California |
| Social Media |
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| Capabilities |
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| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Salesforce Sales Cloud Pros and Cons
- 24/7 customer support from a dedicated service team
- Lots of automation and personalization features
- Cloud-hosted system for faster performance
- Open API with tons of integrations available
- Comprehensive sales, service, and marketing
- Not suitable for on-premises deployment
- No live-chat support
- Can be complex for some
Compare Salesforce Sales Cloud with other popular tools in the same category.
Everything! Currently we use Sales Cloud Unlimited to drive sales. We combine predictive technology with well organized opportunity information to crush goals. With Sales Cloud we can link to other Clouds like Service, Experience and Revenue. We can also connect to CPQ. Every release is exciting- I love finding out what new features we will get to add to our stack.
Nothing really. I feel like there's a lot to learn but that's because it's robust, which is great!
Sales Cloud helps us understand how we can get to our goals faster. If the problem is we need to crush our goal this year, Sales Cloud is the solution.
CRMA EINSTEIN products Declarative infrastructure Easy to access User friendly user interface Real time data analysis Quick and easy to deploy Seamless integration
Limited capabilities related to AI features
Addressing the core sales process
Sales Cloud allows you to view recent activity, trends within an account and also create project opportunities from the account page. I've used other CRMs before and nothing has been as seamless as Sales Cloud
Nothing comes to mind at this time, love the platform.
Working in a large organizations that is industry agnostic sometimes an AE can be chasing the same account as you are and you are able to see all of the activity on that account in one place
The best thing about Salesforce Sales Cloud is that it let's our Salespeople connect with the prospects in ways that they could never before.
Some downsides are that you need well defined processes and kpis to be able to get the most out of Salesforce Sales Cloud
It allows us to gather information about the prospects all in one place.
The ease and speed to get up and running with pre-built and custom objects, security, and user setup. Scalability. Resilience. Sandboxes.
OOTB reporting has always been a challenge. Additional tools like Einstein Analytics and Tableau are needed.
Center of customer 360 view with FSC on top.
Our entire tech stack runs on Salesforce since it's so easy to use and configure however your want to. Our reps can easily do everything within Salesforce without leaving thanks to all of our other partners' integrations.
We are a large complicated org and sometimes the process and field limits are something we need to solve around.
Keeps our reps organized and gives them the tools they need to do their jobs all while providing the data we need for reporting.
What I enjoy most about Sales Cloud is the immense flexibility and opportunities to customize to process and reporting to my needs.
Sometimes new features require an upgraded edition of Salesforce.
Sales Cloud is helping with our new business outreach, pipeline and revenue insight across the business.
The adaptability and extensive feature set of Salesforce Sales Cloud are particularly beneficial, providing versatile solutions for contact management, opportunity tracking, automation, and analytics, making it a valuable asset for various business needs.
The pricing structure might be considered relatively high for smaller businesses and customization complexity might be a challenge for users seeking out-of-the-box solutions.
Better customer interaction
Sales Cloud has the 360 view to manage all clients for a business. Nothing is really needed other than customizing wording and branding.
It has so many features people are nestly using it all.
360 view of the client base without using external systems
Sales Cloud is user friendly and provides efficient CRM results and usage. It provides a tool that we can utilize daily to provide the best results for our teams. And the customer support is always on point.
It can be a lengthy implementation but that's the case with all good CRMs
Sales Cloud helps us create an manage our sales pipeline which is crucial in delivering results.