Salesforce Sales Cloud vs Freshsales
Take a look at how Salesforce Sales Cloud and Freshsales stack up against each other across pricing, features, and support using feedback from real users like yourself. Salesforce Sales Cloud scores 4.4 out of 5 from 18560 reviews, while Freshsales has been rated 4.5 out of 5 from 1104 reviews.
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Start selling digital products with Crevio
5.0
(1)
$29.00/month
Crevio is a platform for creators to sell digital products, services, courses and access to other 3rd-...
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At a Glance
Overview
Salesforce is a customer relationship management solution that runs on the cloud, popular among medium-sized businesses and enterprises for its flexible features and tools. The platform offers seamless sales automation with a customer interaction database that can be entered automatically based o... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Freshsales' intuitive interface allows users to manage both employee and customer relationships with ease. Rooted in the Freshworks ecosystem, their CRM platform is comprised of various tools, including Freshdesk, for customer service; Freshchat for chatbot features; and Freshcaller for the cloud... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Unit
Seat
Billing type
Recurring Subscription
Essentials
$25.00
per seat / month
Professional
$75.00
per seat / month
Enterprise
$150.00
per seat / month
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Growth
$15.00
/ month
Pro
$39.00
/ month
Enterprise
$69.00
/ month
Pros and Cons
- 24/7 customer support from a dedicated service team
- Lots of automation and personalization features
- Cloud-hosted system for faster performance
- Open API with tons of integrations available
- Comprehensive sales, service, and marketing
- Not suitable for on-premises deployment
- No live-chat support
- Can be complex for some
- Intelligent predictive and real-time insights for CRM programs
- AI-powered contact scoring and lead management
- Extensive selection of powerful integrations
- Access to the complex Freshworks ecosystem available
- 360-degree sales platform to access full customer information
- Billing is managed per user, which means it can add up for bigger teams
- Some businesses will need higher packages for more contacts
Reviewer's Segments
Small Business
21.71%
Mid Market
45.26%
Enterprise
33.03%
Small Business
67.84%
Mid Market
26.9%
Enterprise
5.25%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
36
- 8base
- Adobe Acrobat DC
- Agility CMS
- Apollo.io
- Asana
- BigContacts
- BigMarker
- BigTime
- Bloomreach Commerce Experience Cloud
- BrightTALK
- BuiltWith
- Calendar
- ChatBeacon
- Chatter
- ClickDesk
- CloudTalk
- Cognism
- Constant Contact
- Demio
- DocuSign
- Emma
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Gmail
- GoToWebinar
- Google Drive
- Helpdesk
- HubSpot Marketing Hub
- Incrowd Interview
- Intuit Mailchimp
- Involve.Me
- Leadpages
- LivePerson
- Lyne.ai
- Mailmodo
- Microsoft 365
- ON24
- Overloop
- PandaDoc
- PartnerStack
- Pinecone
- Reply
- Respond.io
- Rocketlane
- Shopify
- Smith.ai Live Website Chat
- SpatialChat
- Supportbench
- SurveySparrow
- Wappalyzer
- WorkCast Present+
- Zapier
- Zoom Events and Webinars
- eWebinar
- iContact
Total integrations:
22
- 8base
- Adobe Acrobat DC
- Agility CMS
- Apollo.io
- Asana
- BigContacts
- BigMarker
- BigTime
- Bloomreach Commerce Experience Cloud
- BrightTALK
- BuiltWith
- Calendar
- ChatBeacon
- Chatter
- ClickDesk
- CloudTalk
- Cognism
- Constant Contact
- Demio
- DocuSign
- Emma
- Freshchat
- Freshdesk
- Freshdesk Contact Center
- Gmail
- GoToWebinar
- Google Drive
- Helpdesk
- HubSpot Marketing Hub
- Incrowd Interview
- Intuit Mailchimp
- Involve.Me
- Leadpages
- LivePerson
- Lyne.ai
- Mailmodo
- Microsoft 365
- ON24
- Overloop
- PandaDoc
- PartnerStack
- Pinecone
- Reply
- Respond.io
- Rocketlane
- Shopify
- Smith.ai Live Website Chat
- SpatialChat
- Supportbench
- SurveySparrow
- Wappalyzer
- WorkCast Present+
- Zapier
- Zoom Events and Webinars
- eWebinar
- iContact
Top Alternatives
Categories
Common categories include: CRM Software and Sales Engagement Software.
Company Details
- By Salesforce
- Located in San Francisco, California
- Founded in 1999
- By Freshworks
- Located in San Mateo, California
- Founded in 2010
