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Copper Reviews: 4.5/5 — Highly Rated
Formerly known as ProsperWorks CRM, Copper CRM is a software that’s best known for its ability to seamlessly integrate with Google’s collection of cloud applications. To date, it’s recognized as the only sales automation solution that’s endorsed by Google, which makes the platform a top choice for many businesses whose work systems are already operating using tools in the Google ecosystem. Preferred by small to medium enterprises, Copper CRM also boasts streamlined features with a user-friendly interface.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Copper is the CRM for teams who never wanted to leave Gmail. It is built specifically around Google Workspace and carries Google’s “Recommended for Google Workspace” designation, which in practice means contacts, emails and calendar entries sync without you thinking about it and most of the day’s CRM work happens in a sidebar rather than another tab. That focus is the whole proposition, and it also draws the line on who should not buy it. The pricing has one wrinkle worth knowing: the advertised “up to 26% off” annual discount only applies to the most expensive plan.
- What it is: A CRM built around Google Workspace, formerly ProsperWorks.
- Best for: Small and mid-sized teams already living in Gmail, Calendar and Drive.
- Pricing: $23–$99 a seat a month billed annually ($29–$134 monthly). Verified August 2026.
- The honest catch: Contact limits, not features, are what force you up a tier.
What Is Copper?
Copper — which launched as ProsperWorks in 2014 and is now a 51–200 person company in San Francisco — is a relationship-focused CRM that treats Google Workspace as its home, rather than a general CRM with a Gmail plugin bolted on.
The positioning is notably not “sales machine”. Copper leads with client relationships over time — the industries it names first are agencies, consulting, financial advisors, production and creators, all businesses where the same client relationship runs for years. That is a different product from a high-velocity outbound CRM, and the feature set follows it.
Over 30,000 companies use it, and it integrates with roughly 49 tools including Gmail, DocuSign, ActiveCampaign, Chargebee, JustCall and Notion.
How Copper Works
- Lives inside Gmail via the Workspace sidebar — the primary interface for daily use.
- Automatic sync of contacts, email and calendar from Google.
- Contact enrichment fills in records rather than making you type them.
- Pipelines and project management for tracking deals and delivery.
- Task and workflow automation from Professional upward.
- Bulk email and reporting at Professional; custom reports at Business.
- Mobile apps for iPhone, iPad and Android.
Copper Pricing
| Plan | Annual | Monthly | Contact limit |
|---|---|---|---|
| Basic | $23/seat/mo | $29 | 2,500 |
| Professional | $59/seat/mo | $69 | 15,000 |
| Business | $99/seat/mo | $134 | Unlimited |
Prices are per seat per month in USD. Copper states that 63% of customers start on Professional, which is a useful signal — Basic’s 2,500-contact ceiling is low for any business with history, and most teams discover that quickly.
The annual discount is where the page is doing some work:
“Up to 26% off” is true only on Business. Professional — the plan most customers actually choose — saves 14.5%, the smallest discount of the three. That is not misleading in the strict sense, but it does mean the headline number is unavailable to the majority of buyers.
The more important pattern is that contact limits, not features, drive the upgrades. Going Basic → Professional multiplies your contact ceiling six-fold and adds workflow automation and bulk email; Professional → Business removes the ceiling entirely. If you are evaluating on feature checklists you will mis-size this; check your contact count first.
Who Should Use Copper
The decision is unusually clean. If your company runs on Google Workspace and your work is relationship-led rather than volume-led, Copper is a strong fit — agencies, consultancies, financial advisors, production companies. The Gmail-native experience removes the single biggest reason CRMs fail, which is that nobody updates them.
If you are on Microsoft 365, this is the wrong tool, and no tier changes that. The entire value proposition is the Google integration.
It is also a poor fit for high-velocity outbound sales teams who need sequencing, dialler-first workflows and heavy pipeline analytics. Copper is built for tending relationships, not for working a list of 3,000 cold leads.
Honest Pros and Cons
Strengths
- The Google integration is the real thing, not a plugin — it carries Google’s “Recommended for Google Workspace” designation.
- Adoption problem largely solved. Living in the Gmail sidebar means the CRM actually gets updated.
- Genuinely simple. Onboarding is fast and the interface does not require training days.
- Contact enrichment reduces manual data entry, which is where CRM hygiene usually dies.
- Good integration breadth at around 49 tools across billing, e-signature, marketing and comms.
- Free trial with no credit card, so evaluation costs nothing.
Limitations
- The headline annual discount is only on the top plan. Professional, which most people buy, saves the least.
- Basic’s 2,500-contact cap is restrictive for any business with history — expect to start on Professional.
- Google Workspace only in practice. On Microsoft 365 the core advantage disappears.
- Not built for outbound volume — sequencing and dialler-led workflows are not its strength.
- Business at $99 a seat is not cheap once you have a team of ten, and unlimited contacts is the main thing it buys.
Copper Alternatives and How It Compares
The natural comparison is HubSpot, which has a genuinely capable free tier and far deeper marketing tooling, but is a bigger system that lives in its own tab. Teams that want a CRM they visit choose HubSpot; teams that want a CRM they never have to visit choose Copper.
Pipedrive is the closer match on price and simplicity and is stronger on pipeline mechanics, but it does not have the Workspace relationship — the difference shows up daily if Gmail is where you work.
For relationship-led firms specifically, Attio is the modern challenger with more flexible data modelling, though it asks more configuration of you up front. Copper’s argument against all three is the same and it is a good one: the CRM that gets used is the one that is already open.
The Verdict
Copper is a focused product that is excellent for a specific setup and irrelevant outside it. Google Workspace plus relationship-led work is the sweet spot, and within it the Gmail-native experience solves the adoption problem that kills most CRM rollouts.
Size it by contacts, not by features — that is what actually moves you between tiers, and Basic’s 2,500 ceiling is why most teams land on Professional. Pay annually if you can, but do not plan around the advertised 26%: on Professional the real saving is 14.5%. And if you are on Microsoft 365, look elsewhere; there is no version of this that works well for you.
FAQ
How much does Copper cost?
Basic is $23 a seat per month billed annually ($29 monthly), Professional $59 ($69) and Business $99 ($134). Prices are in USD excluding tax. There is a free trial with no credit card required. Verified August 2026.
Is Copper’s “up to 26% off” annual discount real?
Yes, but only on Business, where $134 drops to $99. Basic saves 20.7% and Professional — the plan Copper says 63% of customers start on — saves 14.5%, the smallest of the three.
What is the difference between Copper’s plans?
Mostly contact limits. Basic caps you at 2,500 contacts, Professional at 15,000, and Business is unlimited. Professional adds workflow automation, bulk email and reporting; Business adds email series, custom reports and multi-currency.
Does Copper work with Microsoft 365 or Outlook?
Not meaningfully. Copper is built specifically around Google Workspace, and that integration is the entire reason to choose it. On Microsoft 365 you would be paying for the part you cannot use.
Is Copper good for outbound sales?
Not particularly. It is built for tending long-running client relationships — agencies, consultancies, advisors — rather than working high volumes of cold leads. If you need sequencing and dialler-first workflows, a sales-engagement-focused CRM will serve you better.
Compare Copper with other popular tools in the same category.
the flexibility. We can make significant customizations to meet our current needs. Given the current malfunctions it is hard to highlight positive features.
The big selling point of Copper is the integration with Gsuite. Unfortunately, fully 1/3 of our users do not connect with G-suite. For two months Copper has been "working on" this issue. Still not working. After working directly with support and getting no response we have had to resort to Twitter. It feels like the nuclear option.
We were looking for a more streamlined CRM experience. Unfortunately, because of the connectivity issue, we have yet to realize any benefits.
was adequate but was not using it as much as i would have liked
when i went to cancel a week after my renewal i was informed that I had to give 60 days notice before my renewal date and the cancellation will take place in 2020. Is this a tech company in 2019???? BEWARE
sales lead management
It has good features that are comparable to the free version of other CRMs
Copper is very expensive. If you can stomach the sticker price, read the fine print. Once you pay your annual fee, they will not refund an unused portion of the year if you cancel. They will not refund the balance if you downgrade. They will only NOT charge you for a year if you give 60 days notice prior to the end of the year. I find this to be an abhorrent business practice that calls the integrity of the entire business into question.
It's an adquate CRM solution. About as good as the free version of their competitors, at a vastly greater price.
I like the idea behind the app, the close connection between sales and tasks and the gmail plugin.
1. Support is terrible. They use zendesk for their support and the people reading the support tickets seem to struggle with helping. Here are a few examples: a: We changed our domain name. All we needed to do was update our usernames to have the new domain on them. THEY COULD NOT DO THIS. I had to request this change - literally just updating our email addresses - 3 TIMES before somebody finally said it could be done. The first two people just said that it was impossible. The third person said it was do-able but it required adding additional users, and deleting old users, which unassigned all the work. Is it that hard to update a database? b. When one user made changes to the opportunity stages, we lost several opportunities even though the software claimed that opportunities would just be moved to adjacent stages. What's the point of sales software that loses track of opportunities?? When I reached out to support they said: "Unfortunately, there is no way for us to recover any deleted records in your account if this is already been accidentally or intentionally deleted by someone. [in other words, this is all your fault, not ours] We recommend exporting your opportunities/records weekly so you have a fresh back up when you need." Again, what's the point of using your software if we are supposed to keep the data on our side and normal use of your software causes it to break? Dumb. Dumb. Dumb. 2. Reporting is totally sales focused and doesn't help at all with regular task and project management. There is no way to see which team members are doing their work, or to generate reports on average time spent on tasks. Some valuable KPI data is not available in the sales related reports, either. Like how about we get a report to show the average time to close a lead? There is so much valuable data that we simply can't access. 3. Messy messy messy. The screen is just jammed packed with data, much of it useless, and it's difficult to find the data you want. Accordions inside of tabs inside of pop-ups? Really? Is that the best way to access the tasks associated with a client? It shouldn't take 3-4 clicks to get to a teeny tiny truncated accordion window of information. We should be able to see and sort through data related to a client within the main window. Bad design.
We needed a task management system and a sales system. This seemed perfect, at first. But it's a big flop.
Integrates with GSuite which is nice, but kinda of a so what Relatively easy to use
So what it integrates with GSuite. Most everything with integrate with Gmail and who uses Google docs, really? Not very customiseable HubSpot does everything it does and MORE for free
CRM and contact management
I like the UI and the overall feel of the software.
"google sync" does not sync. PWs does not sync with google contacts. It will do a one way export of new contacts added to PWs to google, but only copies over the name, email and phone. It won't even send over the address or the name of the company. This is not a "sync" at all. They advertise that they integrate very well with google. In my experience they do not integrate as well with google as some other CRMs we looked at. In my opinion, this is deceptive. (Currently, we have been unable to get the data export function to work as well). Am not pleased.
PWs is a CRM. It does what virtually all CRMs do.
It's simple, very basic, and affordable.
I used other CRMs before. This is not the worst, but it is definitely not the best. I don't feel like it can do the complex reporting I am used to as a salesperson. My team is constantly confused about what we can and cannot do with it. It's basically too simple to be as useful as I need my CRM to be. I end up working off of excel when I thought those days were over.
CRM. The best feature is it seamlessly links my emails. Salesforce has actually been worse for me in the past. I've had to either send emails from SF, or bcc salesforce from gmail. Prosperworks can create leads from your emails, but it still doesn't do quite the same email marketing you can do on Hubspot as far as I know. We can keep track of what stage an opportunity is in and who owns it, etc. It's possible there's a lot more customization with PW that I am not aware of, but we are using it for basic high level sales management.
These guys as they're VERY tricky, you can't cancel your subscription through the protal you have to email them and then they ignore your emails or take forever to reply - all the while they still bill your credit card!
BEWARE OF DODGY BUSINESS PRACTICE! These guys as they're VERY tricky, you can't cancel your subscription through the protal you have to email them and then they ignore your emails or take forever to reply - all the while they still bill your credit card! When we want to cancel a service/product we usually go into the settings and simply cancel, right? Well the con-men at PropserWorks don't allow this - if you want to cancel the product you have to email them, wait a couple days for them to respond with a whole bunch of questions as to why you want to leave, what features are important to have in a CRM etc. You take time out of your day to give them constructive feedback, and then they ignore you AND STILL BILL YOUR CREDIT CARD 7 days after you've made a cancellation request I've now resorted to these negative reviews to make sure nobody else falls into their trap, as they've stopped responding to me suggesting that there won't be a refund.
BEWARE OF DODGY BUSINESS PRACTICE! These guys as they're VERY tricky, you can't cancel your subscription through the protal you have to email them and then they ignore your emails or take forever to reply - all the while they still bill your credit card! When we want to cancel a service/product we usually go into the settings and simply cancel, right? Well the con-men at PropserWorks don't allow this - if you want to cancel the product you have to email them, wait a couple days for them to respond with a whole bunch of questions as to why you want to leave, what features are important to have in a CRM etc. You take time out of your day to give them constructive feedback, and then they ignore you AND STILL BILL YOUR CREDIT CARD 7 days after you've made a cancellation request I've now resorted to these negative reviews to make sure nobody else falls into their trap, as they've stopped responding to me suggesting that there won't be a refund.
