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Copper Logo
Copper
Streamlined Customer Management Solution
4.5
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Copper Reviews & Product Details

Copper Overview
What is Copper?

Formerly known as ProsperWorks CRM, Copper CRM is a software that’s best known for its ability to seamlessly integrate with Google’s collection of cloud applications. To date, it’s recognized as the only sales automation solution that’s endorsed by Google, which makes the platform a top choice for many businesses whose work systems are already operating using tools in the Google ecosystem. Preferred by small to medium enterprises, Copper CRM also boasts streamlined features with a user-friendly interface.

Company Copper CRM, Inc.
Year founded 2014
Company size 51-200 employees
Headquarters San Francisco, CA, United States
Social Media
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What Copper is best for?
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What are the pros and cons of Copper?
Copper Product Details
Capabilities
API
Segment
Small Business
Mid Market
Deployment Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Copper Features
API Access
Appointment Scheduling
Call Logging
Collaboration Tools
Contact Management
Customer Feedback Management
Customer Segmentation
Customer Support Ticketing
Customizable Dashboards
Data Import/Export
Document Management
Email Marketing
Lead Management
Live Chat
Marketing Automation
Mobile Access
Order Management
Product Catalog
Quotes/Proposals
Reporting & Analytics
Role-Based Access Control
Sales Forecasting
Sales Pipeline Management
Social Media Integration
Survey Management
Task Management
Territory Management
Third-party Integrations
User Permissions
Workflow Automation
Copper Media
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Copper Screenshots
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Disclaimer
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: September 04, 2025
Copper Logo
1,118 Copper Reviews
4.5 out of 5
Small Business (50 or fewer emp.)
Nov 09, 2021
 Source
Overall Rating:
5.0
CF
Chase F.
P
Share
"I am President of Business Development, my team and I use this daily to organize our business lives."
What do you like best about Copper?

The organization and reminders are key for my team as it can keep them on task. Another key component for being thorough is the already titled sections that spell out how to build a company, persons, or opportunities page.

What do you dislike about Copper?

The only part that I dislike is not defaulting the opportunities' location when creating them.

What problems is Copper solving and how is that benefiting you?

Not having any contacts "fall through the cracks.

Small Business (50 or fewer emp.)
Nov 09, 2021
 Source
Overall Rating:
5.0
CA
Chelle A.
Catering Coordinator
Share
"Very Impressed with Copper"
What do you like best about Copper?

I appreciate the ability to create our own pipeline. As our company grows we have had to adjust our pipeline accordingly and with Copper that's been easy thankfully.

What do you dislike about Copper?

In the "Opportunity" screen, I would love to have more options to personalize each opportunity. We'd like the card itself to have more info for our catering business.

What problems is Copper solving and how is that benefiting you?

We use the "Opportunity" screen most with Copper. We are organizing catering opportunities by closing date and finalizing details for their event and catering needs.

Small Business (50 or fewer emp.)
Nov 09, 2021
 Source
Overall Rating:
5.0
BH
Beth H.
Partner / Owner
Share
"Gmail and Google fans and users, there is no other CRM for you!"
What do you like best about Copper?

The integration with gmail and my workspace makes this CRM ideal. I save hours with the integration. The basic premise, tools and reports are perfect for a solopreneur to an entrepreneur, mommapreneur and beyond.

What do you dislike about Copper?

The way Customer Service has been trained. It is hard to tell the difference between human and bot due to the current style of customer service. It is humans speaking military style bot answers. Working with humans is THE thing most customers seek, understand the use of bots, but when a human shows up please allow them to be human and show some personality, please!

What problems is Copper solving and how is that benefiting you?

Solving building our contact list by having the integration, the benefit of that integration is next to zero data entry saving hours of time and not losing any contacts.

Mid Market (51-1000 emp.)
Nov 08, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Living with Copper"
What do you like best about Copper?

Organized leads make my business run smoothy.

What do you dislike about Copper?

I do not have any aspects of Copper that I dislike.

What problems is Copper solving and how is that benefiting you?

The benefits are that Copper enables me to keep leads organized.

Mid Market (51-1000 emp.)
Nov 08, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great program to follow up with leads"
What do you like best about Copper?

Being able to connect witg my client list.

What do you dislike about Copper?

That it doesnt properly log my text messages

What problems is Copper solving and how is that benefiting you?

I am keeping my client list updated and easily following up on a daily basis.

Enterprise (> 1000 emp.)
Nov 07, 2021
 Source
Overall Rating:
5.0
JA
Jafrul A.
Software Engineer
Share
"Very Powerful and Copper is the easy-to-use CRM!!!"
What do you like best about Copper?

Flourish Works is a rich, useful apparatus that keeps your business coordinated and can be utilized for any industry. What's more, I love, love, love the Opportunity Board with the brilliant visual picture of every one of my chances.

What do you dislike about Copper?

The absence of course through to all contacts while changing an organization status. This is in a real sense a solution to our petitions for a Google coordinated CRM!

What problems is Copper solving and how is that benefiting you?

This CRM gives us full straightforwardness and command over all aspects of our business. I feel a lot more coordinated!

Small Business (50 or fewer emp.)
Nov 04, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Excellent App Backed By Best In Class Customer Service"
What do you like best about Copper?

The sleek user interface and the fast loading.

What do you dislike about Copper?

I would appreciate the ability to stay logged into multiple accounts on the same computer.

What problems is Copper solving and how is that benefiting you?

I am solving CRM, prospecting, organizing new business flow.

Small Business (50 or fewer emp.)
Nov 04, 2021
 Source
Overall Rating:
5.0
Chris A. avatar
Chris A.
President & Founder
Share
"Tremendous"
What do you like best about Copper?

Very clever thinking and help organize my leads and companies.

What do you dislike about Copper?

Nothing really. Although I would like a call list feature, so I can add my leads in and out of a separate call list

What problems is Copper solving and how is that benefiting you?

organization, google integration

Mid Market (51-1000 emp.)
Nov 02, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Copper has been great! It helps us keep our sales team organized"
What do you like best about Copper?

I like that Copper lays out all sales opportunities and their status

What do you dislike about Copper?

So far nothing negative about Copper - I just learned how to use the platform in July and have had no issues learning

What problems is Copper solving and how is that benefiting you?

We are able to keep our sales team organized and on track with Copper. It is helpful to see all open opportunities

Small Business (50 or fewer emp.)
Nov 02, 2021
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Copper Experience"
What do you like best about Copper?

The ease of moving from client to task and being able to use all devices. Communication between all staff members and the ability to see a whole picture of each project or client.

What do you dislike about Copper?

It's hard to set up custom reports. I don't feel the instructions are clear. It's hard to get a live person to help.

What problems is Copper solving and how is that benefiting you?

The problem we are currently solving is tying our clients with referral sources consistently. By knowing who is referring to our company, we can outline critical accounts structure. With this information, we can grow a strong strategy for growth.