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Copper Reviews: 4.5/5 — Highly Rated
Formerly known as ProsperWorks CRM, Copper CRM is a software that’s best known for its ability to seamlessly integrate with Google’s collection of cloud applications. To date, it’s recognized as the only sales automation solution that’s endorsed by Google, which makes the platform a top choice for many businesses whose work systems are already operating using tools in the Google ecosystem. Preferred by small to medium enterprises, Copper CRM also boasts streamlined features with a user-friendly interface.
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Copper is the CRM for teams who never wanted to leave Gmail. It is built specifically around Google Workspace and carries Google’s “Recommended for Google Workspace” designation, which in practice means contacts, emails and calendar entries sync without you thinking about it and most of the day’s CRM work happens in a sidebar rather than another tab. That focus is the whole proposition, and it also draws the line on who should not buy it. The pricing has one wrinkle worth knowing: the advertised “up to 26% off” annual discount only applies to the most expensive plan.
- What it is: A CRM built around Google Workspace, formerly ProsperWorks.
- Best for: Small and mid-sized teams already living in Gmail, Calendar and Drive.
- Pricing: $23–$99 a seat a month billed annually ($29–$134 monthly). Verified August 2026.
- The honest catch: Contact limits, not features, are what force you up a tier.
What Is Copper?
Copper — which launched as ProsperWorks in 2014 and is now a 51–200 person company in San Francisco — is a relationship-focused CRM that treats Google Workspace as its home, rather than a general CRM with a Gmail plugin bolted on.
The positioning is notably not “sales machine”. Copper leads with client relationships over time — the industries it names first are agencies, consulting, financial advisors, production and creators, all businesses where the same client relationship runs for years. That is a different product from a high-velocity outbound CRM, and the feature set follows it.
Over 30,000 companies use it, and it integrates with roughly 49 tools including Gmail, DocuSign, ActiveCampaign, Chargebee, JustCall and Notion.
How Copper Works
- Lives inside Gmail via the Workspace sidebar — the primary interface for daily use.
- Automatic sync of contacts, email and calendar from Google.
- Contact enrichment fills in records rather than making you type them.
- Pipelines and project management for tracking deals and delivery.
- Task and workflow automation from Professional upward.
- Bulk email and reporting at Professional; custom reports at Business.
- Mobile apps for iPhone, iPad and Android.
Copper Pricing
| Plan | Annual | Monthly | Contact limit |
|---|---|---|---|
| Basic | $23/seat/mo | $29 | 2,500 |
| Professional | $59/seat/mo | $69 | 15,000 |
| Business | $99/seat/mo | $134 | Unlimited |
Prices are per seat per month in USD. Copper states that 63% of customers start on Professional, which is a useful signal — Basic’s 2,500-contact ceiling is low for any business with history, and most teams discover that quickly.
The annual discount is where the page is doing some work:
“Up to 26% off” is true only on Business. Professional — the plan most customers actually choose — saves 14.5%, the smallest discount of the three. That is not misleading in the strict sense, but it does mean the headline number is unavailable to the majority of buyers.
The more important pattern is that contact limits, not features, drive the upgrades. Going Basic → Professional multiplies your contact ceiling six-fold and adds workflow automation and bulk email; Professional → Business removes the ceiling entirely. If you are evaluating on feature checklists you will mis-size this; check your contact count first.
Who Should Use Copper
The decision is unusually clean. If your company runs on Google Workspace and your work is relationship-led rather than volume-led, Copper is a strong fit — agencies, consultancies, financial advisors, production companies. The Gmail-native experience removes the single biggest reason CRMs fail, which is that nobody updates them.
If you are on Microsoft 365, this is the wrong tool, and no tier changes that. The entire value proposition is the Google integration.
It is also a poor fit for high-velocity outbound sales teams who need sequencing, dialler-first workflows and heavy pipeline analytics. Copper is built for tending relationships, not for working a list of 3,000 cold leads.
Honest Pros and Cons
Strengths
- The Google integration is the real thing, not a plugin — it carries Google’s “Recommended for Google Workspace” designation.
- Adoption problem largely solved. Living in the Gmail sidebar means the CRM actually gets updated.
- Genuinely simple. Onboarding is fast and the interface does not require training days.
- Contact enrichment reduces manual data entry, which is where CRM hygiene usually dies.
- Good integration breadth at around 49 tools across billing, e-signature, marketing and comms.
- Free trial with no credit card, so evaluation costs nothing.
Limitations
- The headline annual discount is only on the top plan. Professional, which most people buy, saves the least.
- Basic’s 2,500-contact cap is restrictive for any business with history — expect to start on Professional.
- Google Workspace only in practice. On Microsoft 365 the core advantage disappears.
- Not built for outbound volume — sequencing and dialler-led workflows are not its strength.
- Business at $99 a seat is not cheap once you have a team of ten, and unlimited contacts is the main thing it buys.
Copper Alternatives and How It Compares
The natural comparison is HubSpot, which has a genuinely capable free tier and far deeper marketing tooling, but is a bigger system that lives in its own tab. Teams that want a CRM they visit choose HubSpot; teams that want a CRM they never have to visit choose Copper.
Pipedrive is the closer match on price and simplicity and is stronger on pipeline mechanics, but it does not have the Workspace relationship — the difference shows up daily if Gmail is where you work.
For relationship-led firms specifically, Attio is the modern challenger with more flexible data modelling, though it asks more configuration of you up front. Copper’s argument against all three is the same and it is a good one: the CRM that gets used is the one that is already open.
The Verdict
Copper is a focused product that is excellent for a specific setup and irrelevant outside it. Google Workspace plus relationship-led work is the sweet spot, and within it the Gmail-native experience solves the adoption problem that kills most CRM rollouts.
Size it by contacts, not by features — that is what actually moves you between tiers, and Basic’s 2,500 ceiling is why most teams land on Professional. Pay annually if you can, but do not plan around the advertised 26%: on Professional the real saving is 14.5%. And if you are on Microsoft 365, look elsewhere; there is no version of this that works well for you.
FAQ
How much does Copper cost?
Basic is $23 a seat per month billed annually ($29 monthly), Professional $59 ($69) and Business $99 ($134). Prices are in USD excluding tax. There is a free trial with no credit card required. Verified August 2026.
Is Copper’s “up to 26% off” annual discount real?
Yes, but only on Business, where $134 drops to $99. Basic saves 20.7% and Professional — the plan Copper says 63% of customers start on — saves 14.5%, the smallest of the three.
What is the difference between Copper’s plans?
Mostly contact limits. Basic caps you at 2,500 contacts, Professional at 15,000, and Business is unlimited. Professional adds workflow automation, bulk email and reporting; Business adds email series, custom reports and multi-currency.
Does Copper work with Microsoft 365 or Outlook?
Not meaningfully. Copper is built specifically around Google Workspace, and that integration is the entire reason to choose it. On Microsoft 365 you would be paying for the part you cannot use.
Is Copper good for outbound sales?
Not particularly. It is built for tending long-running client relationships — agencies, consultancies, advisors — rather than working high volumes of cold leads. If you need sequencing and dialler-first workflows, a sales-engagement-focused CRM will serve you better.
Compare Copper with other popular tools in the same category.
I like its integration with Google. I like that it is easily customizable.
Nothing so far. I had a little trouble getting the side bar to show up in gmail, but I figured it out.
Basic stuff. Keeping my contacts organized and following up with opportunities.
I like the ease of buildout and how easy the reporting and filters work. Makes daily task simple and easy.
I do like the fact that it imports data directly into google docs but I do not like having to manually choose to refresh the data daily.
Tracking Sales is what its all about and we have so far had a great start on B2C should see our results with B@B in 4th quarter of this year
Ease of use! We tried Zoho and Salesforce prior to finding Prosperworks. Both had very limited support and we were never onboarded properly to fit the needs of our company. Jack from Prosperworks was extremely detailed in helping us to set up this solution to fit the specific needs of our company. Everything is integrated beautifully and sales are already improving after only 1 month of use from my staff.
Can't really think of anything yet. Their staff is amazing. When we've had questions/issues, they remote access our computers and give an answer within minutes.
ORGANIZATION!!! We had 13 reps working off of 1 email for lead sources-AGHHH! It was a nightmare and we were losing probably thousands in lead generation revenue. This is keeping my staff organized, but also provides complete transparency so we know where our strengths & weaknesses are to improve productivity and profitability.
I really like this CRM because it is the most integrated on the market , Hopefully soon they will integrate the telephone! I have learned on how to be more organize with this software.
I really like everything on this CRM, I do not like that the refresh is not fast enough, the need to work on the integration for the telephone.
I have been solving organizational problem in company, we have been improved the way we work in the company, This tool helps more than one could think .
Ease of access, and the personalisation. The fact that you do not have to manually enter a lot of information
You cannot upload a company logo and change the colors.
I can see what stage each of my current vacancies are up too, and automatically tells me the average profit margin when I enter the sales percentage
The initial and post-setup support is very valuable. It helps with adoption from staff. The free trial and tons of webinars are also extremely helpful to make your decision.
There are some features that are lacking, such as multi-check boxes, the ability to customize titles to things like Opportunities (we call them jobs internally, so it would help with easier organizational adoption, but not major), and a universal "relate to..." functionality, and the ability to assign multiple owners to a record. BUT, these are all additions that are supposed to go live in the coming months, they are very receptive to users' requests.
Implementing a sales procedure, holding associates accountable for their sales accounts and quota. This system has 100% tracking capabilities.
You will improve the way you work with this powerful tool Very easy to use and intuitive you don´t need any training
I dislike that sometimes I couldn't track my sent emails They should improve the setup interface, first time when you login it should be a welcome video indicating all features otherwise it takes time to get familiar with everything
Following up with leads Team communicating in different locations doing same tasks
After the first 5 minutes of giving the demo version a try, I was sold! The integration with google mail - no more entering, saves so much time. Plus the suggested add to prosperworks.
so far it's an amazing platform. After just 5 minutes I was sold.
Tracking where my leads come from - turning leads into clients and tracking.
It's zero input and very intuitive so saves a ton of time.
Wish I could access more in opportunity function while on gmail screen.
Reporting and time savings.
The seamless Gmail integration is the primary reason we chose PW. Importing data was seamless using the CSV file import feature.
Nothing so far, but very much looking forward to the RingCentral integration.
Universally accessible customer repository and sales pipeline tracking are our primary focuses.
I absolutely love this CRM. Ive worked with many CRMs in the past and I was never completely happy until I came across ProsperWorks. Very user friendly, 100% customizable and great price!
The price, it is $55 per user a month. Our company has 3 employees so $165 a month. Before I only paid $29 a month for everyone.
Real Estate
We tried several different products, but they were additional work to maintain. Prosperworks, with its close integration to gmail, making keeping everything in sync effortless. The pipeline view, with drag and drop is outstanding.
It is difficult to say what we don't link about this product so far. It was easy to install and setup, the integration with mailchimp works well. The email notification when things get opened is great as well.
Keeping track of our leads and sales pipeline
Great contact from the beginning to end.
Not much yet, still a lot to learn but it is great so far.
Email campaigns and contact touches, it tracks these things well for me!
I am a Google apps for Work user and have tried manny CRM systems through the years, ProsperWorks is absolutely the best CRM I have tried and worked wit, perfectly integrated with Gmail and just the feel, look and power are just awesome. The Android app is really nice to have on the phone. My CRM of choice by a mile.
No Evernote connection I wold love it even more if I could attach an Evernote note to Projects, tasks and people
CRM, Better communication
ease of adding contacts from mobile, task lists, simplicity. email extension is awesome no need to be in the app all the time. also I like the reporting
i don't know yet but it does not appear to have as many customizable features. currently I have a salesforce enterprise account for my other full time job, and this is widely customizable which is good, but for what I'm looking for out on my own with my small business in prosperworks I think it will be perfect! So not really a dislike at this point...
not losing contacts and easily organizing them for future use
Finally a solution that is tightly integrated with Gmail and is easy to use. I love the efficiency I have now and I don't have to leave Gmail to get access to everything I need! Great job...
Only thing so far is I don't see it being integrated with Mautic but that is OK I have found other marketing tools that work with it just as good.
Solving my CRM issue within Gmail. Didn't realize how much time I would save.
Seamless integration with Google Apps Great reminder/task tracking Tracks emails and provides click data Great customer services Inexpensive, for what it does
My only minor complaint is that ProsperWorks doesn't integrate with Evernote
On-point sales follow up and customer service follow up A "hub" for organization
How easily it integrates with GMail, and the opportunity pipeline.
I honestly have not found anything I dislike at this point.
The problems I am solving with ProfitWorks are understanding my opportunity pipeline and being able to review it with my partners, working much more efficiently, and reaching as many people as possible.
Being able to access and modify information in your CRM from within your Gmail portal is what makes ProsperWorks such a great tool. It provides quick insights as to customer interaction history when reading or composing messages, as well as giving users the ability to modify records, add tasks, calendar events, etc. I highly recommend this application to those who strive for efficiency!
I haven't come across anything that I "dislike" about ProsperWorks, thus far.
Quick CRM information retrieval and modification.
The Google Chrome plugin they offer, which makes adding tasks, projects, calendar events, contacts, and reminders from within gmail/google apps a one click deal.
I'd like to see general notes added that don't have to be tied to a client or company (for general work notes), but then again, I haven't found any CRM that has that. I could always use Google's notes, but they suck.
Ability to communicate, track, and remember what I need to and when—typical CRM stuff. The key here is this is a CRM I'm actually using and email and Google calendar are TRULY integrated. I mean, that's what this CRM was built for....simple as that.
Dashboard, pipeline, Settings, Google Integration
There is nothing that i have disliked with the tools
Management. Track our information.
The Gmail/Google integration is seamless!
There is nothing we dislike so far!!!! So far so good!
Lead management
This works seamless with gmail. One of the best if not the best CRM I have every used. It also allows for different integration, all the while tracking things like emails automatically. It is very user friendly and I would recommend this to anyone interested in high functionality and easy user interface.
The only thing I would like to see is printable contact and activity. My boss is a cave man and like to have everything on paper.
There are a lot of ways to keep track of customers, This is by far the best all round CRM I have used.
The integration with all the google products is Awesome
I wish it had automated forumula's built in
It helps us track all of our customer interactions and automates significant parts of our sales process.
This product is a must have for all business, we have looked for a long time for a CRM that fits in with our company and never found one then we found Prosper Works. What a fantastic CRM tool for 1 or 1000.
The company as far as i know has no UK support number
Tracking new sales and customers
Seamless integration with Gmail. The pipeline is also a key feature for the team now.
Nothing about the CRM. I dislike that I haven't added the whole team yet. :P
Lead management. We actually have a tangible pipeline that the team can see now.
Best Google App integration I have seen so far. Very easy to use. Access your relevant Data inside Gmail. CRM which works fast and for me is the only one, which makes fun while using. It saves a lot of time.
I wish to have a little more integrations, such as Evernote or some more billing tools.
Digital Marketing Agency. It keeps me informed about my Opportunities and Tasks for my Customers and Prospects. It is great to use for Managing Project too.
I like the almost total integration with Google Apps, it's seamless and makes keeping track of everything simple and easy.
There really isn't anything I don't like about it at the moment, which is great!
Because pretty well everything is done within Google Apps, I have found that there is virtually no duplication of things that I used to have to do in one program and transfer to another... Much less time wasted.
We love the way it easily integrates with Google since we pretty much live in gmail!
So far we have zero complaints. We initially were concerned that we would have privacy issues with what our team can see (all emails and activity between recruiter/client/candidate). However, we have been assured that this privacy setting situation will be updated so that there are more privacy options. This is scheduled to be updated within the next few weeks.
As a recruiting firm, we need CRM software that was not too complicated. By using ProsperWorks, we are able to better manage candidate placements, streamline our processes and keep open communication within our team in regards to candidates and clients.
I love that this integrates so smoothly with Google Apps. The design is simple and user friendly!
I wish there was a better way to manage existing clients - but I'm still figuring things out myself, so it's pribaby just my fault!
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