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Respond.io
Turn Conversations into Business Results
4.8
(152)
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Respond.io Pricing Overview

Respond.io Pricing Plans
Free trial
Free plan
Subscription
Respond.io has 3 pricing 3 plans , from $0.00 to $299.00. Look at different pricing plans below and see what tier and features meet your budget and needs.
Enterprise
Free plan
Team
$99.00
/ month
Business
$299.00
/ month
Pricing information for Respond.io is supplied by the software vendor or retrieved from publicly accessible pricing materials. The pricing details were last updated on February 18, 2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

Respond.io Pricing Reviews

Small Business (50 or fewer emp.)
Sep 26, 2023
 Source
Overall Rating:
5.0
KB
Kim B.
Founder
Share
"Optimised business processes with relevant features"
What do you like best about Respond.io?

Our company's value is 75% based on the service we provide clients via WhatsApp, and our team uses this all day every day for their service. Since moving to Respond.io, we've saved 40% of our time in getting back to customers by using broadcasts; workflows; and optimisations. Furthermore, we've integrated with our other software using Zapier to allow us to scale much more easily. This has fundamentally changed how we're able to run our business. The instant customer support has helped us multiple times and makes this incredibly easy to use.

What do you dislike about Respond.io?

When you are on a chat and reassign it, you lose the view you're on.

What problems is Respond.io solving and how is that benefiting you?

The fact that we're able to automate what needs automating, so that our qualified professional employees can focus their attention on what is most important. This helps us to better support our clients.

Mid Market (51-1000 emp.)
Sep 06, 2023
 Source
Overall Rating:
5.0
LUIS FERNANDO S. avatar
Luis Fernando S.
Technical Support Specialist Jr.
Share
"An excellent platform to contact customers"
What do you like best about Respond.io?

What appeals to me and what I value most is the simplicity of its design and operation. When the interface is intuitive, it facilitates the user experience and allows quick and efficient access to communicate with my clients. This combination of features gives me the ability to interact with ease and effectiveness, which in turn improves my productivity and my clients' satisfaction. Simplicity and intuitiveness are key to streamlining my daily tasks and ensuring smooth communication with my client base.

What do you dislike about Respond.io?

What I don't like is the customization and flexibility of automated responses can be limited compared to other more advanced solutions, which can negatively affect the customer experience. In addition, the dependency on the platform can make companies vulnerable to possible service interruptions or policy changes, which could affect the continuity of business operations. finally, what I dislike most is the time it takes to approve templates.

What problems is Respond.io solving and how is that benefiting you?

Respond.io addresses key issues in online communications management by providing a comprehensive platform that enables companies to manage conversations across multiple channels, automate responses, facilitate team collaboration and analyze performance. This benefits the business by improving operational efficiency, reducing manual workload, providing more effective customer service and making informed data-driven decisions.

Small Business (50 or fewer emp.)
Sep 01, 2023
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Great"
What do you like best about Respond.io?

Excelente app. Good customer service. Good price

What do you dislike about Respond.io?

Whatsapp template hard to manage. No report with my plan

What problems is Respond.io solving and how is that benefiting you?

everything

Small Business (50 or fewer emp.)
Apr 12, 2023
 Source
Overall Rating:
5.0
JJ
Jose Luis J.
Operations Director
Share
"Easy and potent UI with fast improving."
What do you like best about Respond.io?

I've used this platform for less than a year; I acquired a license because it had the best value-benefit ratio compared to other competitors I checked, like Wati.io The benefit of having many users without paying more per user is a great plus, especially for customer service teams. And finally, during the months my team and I have used the platform, we have seen it evolve a receive constant updates that improve it.

What do you dislike about Respond.io?

Even though they have great service, it is not 24/7. This is not a regular problem beacuase the platform rarely fails, but when I had an issue, since I live in a country with a different time zone, I had to wait for a while until receiving support.

What problems is Respond.io solving and how is that benefiting you?

Respond.io is the only interface I found that allows me to have multiple users and channels working simultaniously at a great cost. Now I can check which user is attending wich customer and the time the interactions lasted.

Mid Market (51-1000 emp.)
Apr 12, 2023
 Source
Overall Rating:
5.0
GC
Gilberto C.
Founder
Share
"Amazing software with excellent support"
What do you like best about Respond.io?

We have been using respond.io for a few years, and their support has always been outstanding. The software can scale to large orgnaisations but we as a smaller organisation also make very good use of it. Their support has always been very quick and effective.

What do you dislike about Respond.io?

In the beginning there are many options to configure your platform, but they provide good support with the youtube videos and support. You can begin simple and gradually enhance it as your organisation needs. The price might seem steep but for us it is worth it.

What problems is Respond.io solving and how is that benefiting you?

Direct communication with our clients. We provide helpdesk type support to our clients that use our software. We have automatized a large part of our proces and one of our main concerns was the support for our users. Respond.io enables us to provide support through various channels, making it easy for our clients to communicate with us and explainign their problem through voice, chat and also screenshots. They keep enhancing their features such as chat scripts/bots, widgets or more reporting/statistics tools for example.

Small Business (50 or fewer emp.)
Mar 20, 2023
 Source
Overall Rating:
5.0
Giovanni G. avatar
Giovanni G.
Manager Of Sales
Share
"Effective tool to implement inbound hand raising systems"
What do you like best about Respond.io?

- Easy to use - allows users to reach out to you in many ways - you can trigger a number of automations depending on your marketing and sales process

What do you dislike about Respond.io?

Pricing model not that flexible for SMB.

What problems is Respond.io solving and how is that benefiting you?

Implementation of different ways of inbound communications using all sort of social media and WhatsApp.

Small Business (50 or fewer emp.)
Mar 20, 2023
 Source
Overall Rating:
5.0
DP
Daniele P.
Founder
Share
"Great update for the business"
What do you like best about Respond.io?

Assign to user interface and workflow , graphic , support, update

What do you dislike about Respond.io?

Low users for the price , ram consuming App

What problems is Respond.io solving and how is that benefiting you?

Helped us fixing two main problems : finding who's responsible for the first contact and close the interaction with the customer with a possible sell. We were able to increase our technical service as well.

Small Business (50 or fewer emp.)
Dec 28, 2022
 Source
Overall Rating:
5.0
TA
Tariq A.
It Chef
Share
"Helped us to manage all out social platform in one place ,the easy sync with WhatsApp services"
What do you like best about Respond.io?

+Easy syncing +Management all social media accounts +Messaging our clients with WhatsApp services +Bulding full auto bot 🤖 +supporting RTL languages

What do you dislike about Respond.io?

The price might little bit higher But totally worth it

What problems is Respond.io solving and how is that benefiting you?

Contacting with our client's + The bots help us to drive all important clients to us