Respond.io Pricing Overview

Our company's value is 75% based on the service we provide clients via WhatsApp, and our team uses this all day every day for their service. Since moving to Respond.io, we've saved 40% of our time in getting back to customers by using broadcasts; workflows; and optimisations. Furthermore, we've integrated with our other software using Zapier to allow us to scale much more easily. This has fundamentally changed how we're able to run our business. The instant customer support has helped us multiple times and makes this incredibly easy to use.

When you are on a chat and reassign it, you lose the view you're on.

The fact that we're able to automate what needs automating, so that our qualified professional employees can focus their attention on what is most important. This helps us to better support our clients.

What appeals to me and what I value most is the simplicity of its design and operation. When the interface is intuitive, it facilitates the user experience and allows quick and efficient access to communicate with my clients. This combination of features gives me the ability to interact with ease and effectiveness, which in turn improves my productivity and my clients' satisfaction. Simplicity and intuitiveness are key to streamlining my daily tasks and ensuring smooth communication with my client base.

What I don't like is the customization and flexibility of automated responses can be limited compared to other more advanced solutions, which can negatively affect the customer experience. In addition, the dependency on the platform can make companies vulnerable to possible service interruptions or policy changes, which could affect the continuity of business operations. finally, what I dislike most is the time it takes to approve templates.

Respond.io addresses key issues in online communications management by providing a comprehensive platform that enables companies to manage conversations across multiple channels, automate responses, facilitate team collaboration and analyze performance. This benefits the business by improving operational efficiency, reducing manual workload, providing more effective customer service and making informed data-driven decisions.

Excelente app. Good customer service. Good price

Whatsapp template hard to manage. No report with my plan

everything

I've used this platform for less than a year; I acquired a license because it had the best value-benefit ratio compared to other competitors I checked, like Wati.io The benefit of having many users without paying more per user is a great plus, especially for customer service teams. And finally, during the months my team and I have used the platform, we have seen it evolve a receive constant updates that improve it.

Even though they have great service, it is not 24/7. This is not a regular problem beacuase the platform rarely fails, but when I had an issue, since I live in a country with a different time zone, I had to wait for a while until receiving support.

Respond.io is the only interface I found that allows me to have multiple users and channels working simultaniously at a great cost. Now I can check which user is attending wich customer and the time the interactions lasted.

We have been using respond.io for a few years, and their support has always been outstanding. The software can scale to large orgnaisations but we as a smaller organisation also make very good use of it. Their support has always been very quick and effective.

In the beginning there are many options to configure your platform, but they provide good support with the youtube videos and support. You can begin simple and gradually enhance it as your organisation needs. The price might seem steep but for us it is worth it.

Direct communication with our clients. We provide helpdesk type support to our clients that use our software. We have automatized a large part of our proces and one of our main concerns was the support for our users. Respond.io enables us to provide support through various channels, making it easy for our clients to communicate with us and explainign their problem through voice, chat and also screenshots. They keep enhancing their features such as chat scripts/bots, widgets or more reporting/statistics tools for example.

- Easy to use - allows users to reach out to you in many ways - you can trigger a number of automations depending on your marketing and sales process

Pricing model not that flexible for SMB.

Implementation of different ways of inbound communications using all sort of social media and WhatsApp.

Assign to user interface and workflow , graphic , support, update

Low users for the price , ram consuming App

Helped us fixing two main problems : finding who's responsible for the first contact and close the interaction with the customer with a possible sell. We were able to increase our technical service as well.

+Easy syncing +Management all social media accounts +Messaging our clients with WhatsApp services +Bulding full auto bot 🤖 +supporting RTL languages

The price might little bit higher But totally worth it

Contacting with our client's + The bots help us to drive all important clients to us