Respond.io Reviews: 4.8/5 — Highly Rated

Multichannel customer service platform. Keep all the contact points highly organized and provide excellent customer service. You can have, for example, 50 email boxes connected and answer emails from one location while at the same time having all your Facebook pages connected too.

I wish they would include more workspaces.

One place where you can see all the messages and emails and can answer customers fast and efficiently. No, any customer message goes unnoticed. The speed to reply to customer inquiries has improved tremendously while at the same time workload for support staff is more light.

Able to instantly and seemlessly respond

Nothings to dislike with regards to respond

We use it to run our WhatsApp line for our business allowing us to reach customers at their convience

Jade from Respond.io is super helpful! She proactively clarifies everything and provides many relevant links to back up her explanation. 5 stars to her!

I don't see any problem at all. It's a great product with a great team!

Timely respond to my customer inquiries.

It is uper friendly and easy to integrate and use in your social channels, the implementation with their templates is super quick.

I don't dislike anything it is great, if it can have a payment gateway integration would be amazing.

Guide our uers to the best solution before asign it to a human.

As Switzerland based company, for us, it is most important to always be able to get help on time, when needed, not only for us, but first and foremost for our clients. With Respond and their excellent Customer service we always got the help we needed with detailed information about the next steps. Also, we like the simplicity of the interface and how pratical and easy to use Respond is.

No dislikes at this point. We do not have any complaints

With Respond we can successfully manage Customer data, over-the-phone sales and leads on our website.

Updates, is easy to handle and very easy to learn.

Little hard to serch by name or id but you get it

Faster responce

It's a wonderful app that brings the most comfortable way of contacting clients.

Could be faster, sometimes it's really clutter

It's the faster way that our company found to contact clients on a structured way

It is very helpful in especially in this high technology times in which we are living.You need such platform to run your business to enhance quality contact and communication with your clients. The other good thing about Respond.io is that it can even do the work while you are available through the automated massages . I really appreciate this app

So far I got nothing to dislike about respond.io

It's solving the problem of poor communication between businesses and clients,so by the help of respond.io it's now becoming easier for us to communicate with clients without delays

I love respond.io because you can accommodate all the messages from other apps and it also notifies the user when there's a new message and it helps the business for a faster response to their customers. You can do customer support in different platform using respond.io.

There's nothing to dislike using respond.io. You can do customer support in different platform using respond.io.

It helps us to respond faster to the customer and it benefits us in a way that we can give a better service to the customers.

Customer Care Agents are highly responsive. There have always been updates, and we are here for long happy with the services provided! Thank you

The recent updated mobile app lack some features

Professionalism, Gathering All in One

many facilities provided. among platforms that help manage teams

improvements in terms of labels . create a label like whatapps

in terms of management team

Very easy to access with quick results. CRM has never been so easy. :)

So far, I can't think of any because it has consistently been delivering.

We are using WhatsApp with respond.io, making it so much easier for me to chat with my clients via WhatsApp and get quick results. The clients also find it very effective in getting their problems solved effectively.

Respond.io has many rich features but for our business, the one that stands out the most is the workflows feature. With this we are able to create very powerful workflows that seamlessly manage all our inboud messages and agent's workload, setting a system were we can easily guage the perfomance of our marketing campaigns and our agent's efficiency. Another feature will be how messaging integrates smooethly with Meta Ads, providing ways to better manage and optimise our campaigns

I think the level of permissions on users could be improved to porvide more flexibilty.

How to manage lead responses to our campaigns and guage our agent's work efficiency. With the way Respond.io solves these two problems, we are able to get better conversions for our ads and pay our agents according to the work they put in.

All the functions have been incredible, I have been a member of other platforms that some don't work at all and others sometimes crash, but Respond never. Implementation is simple. And the integrations are a little complicated but since I know the subject I don't have any problems, the support is great

The only thing I may not like is that it does not have WhatsApp QR

Unify all channels

I am truly impressed with Respond.io for their exceptional professionalism and outstanding customer service. The team's dedication is truly commendable. The availability of 24/7 support on WhatsApp speaks volumes about their commitment to customer satisfaction. Furthermore, their technical support representatives are readily available to assist with any queries, showcasing their commitment to ensuring a seamless experience for their users. Their service is excellent.

I dont think there is anything to dislike about Respond.io

I recently worked on integrating Respond.io API documentation with a different website, despite not being a developer and having limited knowledge of coding. The technical support team at Respond.io went above and beyond to assist me. They patiently guided me through understanding the API documentation, taught me everything I needed to know, and helped me configure it with the other website. I reached out for help continuously over three days, and they remained patient and attentive throughout. I am truly grateful for their unwavering support and expertise. This experience has undoubtedly elevated my opinion of Respond.io's exceptional customer service and technical assistance.

One platform to respond to your clients from different platforms. Also their support team are always available and so their best to solve your issue.

A bit expensive, but they offer great discounts to their loyal customers.

As a multichannel platform, respond.io allows us to communicate to our customers no matter what plafrom they are messaging us from.

Ease of linking channels and working directly on them, responsive and quick support team.

I can't pinpoint something specific as I am a new subscriber.

Consolidating all channels on one platform is excellent for us. Managing conversations and ensuring prompt responses to customers without delay is crucial to us.

This is such a wonderful platform to grow my business. It's easy to understand and the support from the team is fantastic!! Thankyou to Respond.io!!

Nothing. There's nothing negative to say about Resond.io

I can do better marketing and therefore better the profit of my business

A simplicidade de criar um chatbot sem código, ficando acessível para qualquer pessoa. Além da possibilidade de adicionar tags e filtrar os clientes e fazer campanhas.

O que ainda acho um pouco ruim é iniciar uma conversa com o cliente.

Estamos reeestruturando o nosso atendimento de suporte e vendas, principalmente pelo WhatsApp e a forma rapida e simples que estamos fazendo isso encanta. Sem a necessidade de uma linha dee codigo.

The best customer support and follow-up service on all platforms

Nothing all its very good to work with respond.io

Solve all communication problems between the company and the client

Its easy-to-use interface, the speed with which I can manage my contacts, different options to develop communication with my clients

Sometimes it is slow loading all the options

your AI assistant

The great capacity to manage a lot of information in just one place. The workflows are very easy to manage. Great platform

Sometimes the server is down and it crashes.

big number of clients request

I love how they send me email notifications for messages I miss when chatting with a customer; that's always been very helpful :)

Sometimes I miss laptop notifications for new messages even though I have them tuned on.

Urgent messages from customers. Before respond.io, our customers only communicated with us via email and calls/texts, but since using respond.io, they can reach out to us urgently with respond.io, which has given us better customer relationship management.

Respond.io support is very responsive and helpful, manages to fix all configuration issues in real-time chat.

email/IMAP channel doesn't work with centralised form submission, all emails end up in 1 thread

We use Respond.io to centralise all our various social media communication channels (WhatsApp, Messenger, Line, Email, WeChat...) to create visiblity on all open communications with potential customers across our sales team. It greatly simplifies the communication with potential custoners via pre-configured message templates and allows smooth internal team handover & communication.

I needed a software to control my service department, and we exclusively use WhatsApp. It was easier than I thought to set up the WhatsApp channel, and am loving how I can manage my team all in one place. The broadcast feature is great, as we can send mass messages to all our clients when needed. There are tons of features I haven't used yet, but even just having a place to manage WhatsApp communications has been well worth it for me. Also needed an app version so my agents can reply whereever they are.

Haven't found any issues I don't like yet.

Costumer support through WhatsApp. Repond.io gave us a platform to centralize these communications.

I love how it easy to use, I used to work with Zendesk and I was worry after the team recomemend me respond.io, but I was really surprise after use for just a few days I found myself improving my team and my reports and with the new AI function, I believe it is one of the best on the market.

At first I found it a little difficult to program some functions in responder.io, but as time went by I learned how to use it, even though it is a little difficult, it is worth it, because it gives you a lot of freedom in programming the way you think is best.

Respond.io is help me improve the way that my team work, with the AI assist, my team do not have mistakes anymore and the way that the job is done improved.

The AI assist function! Setup was easy and their customer service is greaty!

No automatic AI chat bot - YET! Cant wait for this feature!

It allows me to give consistent feedack to my customers regarding our projects.

A criação de fluxos automaticos de atendimento, e sua integração com inteligencia artificial, faz dela uma ferramente exetremamente versatil e poderosa no atendimento ao client.

Poderia existir um painel onde se pudesse realizar a edição ou exclusão das Tags criadas

Relaizando melhor a triagem de cliente com o fluxo automatico de atendimento.

friendly Customer service, easy to usee

i hope responds.io has feature for CRMmm

i have many channel to communicate my client, responds.io simplify all my communication with client on 1 dashboards

When replying to messages with customers, we use the AI ​​feature which is very helpful so we can quickly respond to questions and input from customers

There is no feature to block contacts yet, so if there are customers who spam, they cannot be filtered properly

to make it easier to respond quickly to customers so as to increase effectiveness in work