Respond.io Reviews: 4.8/5 — Highly Rated

Easy to blast clients. Easy to follow up Clients. No more missed follow up once conversation started.

There is still a lot of feauture need to be added. One of them is to Stop Bot in the middle of Steps.

To follow up Clients. To blast offer. To apply quick bot response 24 hrs.

user interface is very simple and easy to understand.

UI could get better in terms of aesthetic.

Being able to respond to customer's queries in a easy and fast manner. With using this platform, it allows me to look up certain conversations whenever needed.

It integrates seamlessly with Whatsapp, Instagram, Facebook messenger, telegram, and customizedchanels, you name it. It has AI now and it had become the main customer support channel in our agency. Also its ease of use helps our team to be connected every single day.

I have Nothing worth mentioning at the moment.

Convenience for the customer since WhatsApp is the app most often used to communicate.

The whatsapp intgration is great feature

the AI feature I don't know how to use it

having all our inbound channels in one place and connect them with our crm

very easy to use all is the best app and use to used idont have any dislike about app

all is the best app and use to used idont have any dislike about app

All customers are communicated quickly, professionally, easily and responsivelyلا

I like the built-in AI assist. It's intuitive, and very helpful in tailoring responses.

I would like to see the addition of a method, to delete messages, sent in error.

Respond I.O. provides, a way to communicate, and problem-solve issues with the client. Without direct telephonic, or voice conversation. It provides a more time-effective method, to solve the issue.

Respond has been a great addition to our workflow because it connects our teams and allows us to direct the right lead to the right person. It also seamlessly connects our platforms so customer service agents don't have to monitor them separately, saving us lots of time!

It would be good if we were able to attach image snippets directly to the quick replies. They are currently separate.

Helps us to manage cross-channel communications and tasks.

The vast amounts of contacts you can keep. Also the intergrations are amazing. It has come to point that we do not only use to attract clients, but it also speeds up internal processes.

Adding a contact could be made easy. I find it to be longer than it should.

Lead management, we can qualify a lot faster. Communicating to clients that are abroad, so it is borderless. Accessing various social media platforms to increase reachability of our leads.

We run our level 1 support off Respond, great software that is always innovative and cutting edge. Just works

That the full AI is not implemented yet.

Consolidating out multiple channels of communication.

Easy to Use | Perfect Fit for our lead generation process!!

restriction on the automated responces within our real estate lead gen process

Clearning Leads

Respond.io allowed us to reach all our customers through multiple channels in a truly effective way.

That it is not possible to loop or launch a workflow from another effectively

Unify communication channels with my clients

Tener el control y seguimiento de las conversaciones de Whatsapp

Su precio en dolares es algo costoso para los paises Latinoamericanos

Poder usar varias cuentas de whatsapp nos hace la vida mas facil porque el equipo comercial se tiene que enfocar en una sola herramienta.

Una de las mejores funciones que lo hace todo posible es su sistema de Workflows y la opción de conectarlos con cualquier otro sistema por API.

Una de las cosas que puede ser un punto en contra es que la creacion de workflows muy grandes el rendimiento de los recursos se ve afectado en lentitud de la pagina.

En el seguimiento de atencion al cliente, y esto nos permite detectar los fallos y pulir los protocolos establecidos por la compañia.

Our company's value is 75% based on the service we provide clients via WhatsApp, and our team uses this all day every day for their service. Since moving to Respond.io, we've saved 40% of our time in getting back to customers by using broadcasts; workflows; and optimisations. Furthermore, we've integrated with our other software using Zapier to allow us to scale much more easily. This has fundamentally changed how we're able to run our business. The instant customer support has helped us multiple times and makes this incredibly easy to use.

When you are on a chat and reassign it, you lose the view you're on.

The fact that we're able to automate what needs automating, so that our qualified professional employees can focus their attention on what is most important. This helps us to better support our clients.

it helps me contact with all my customer

all the chats appears to all the deparment

i cant see any problem need to be solved

that respond works in desktop and in app

Prices in RESPOND and 360 DIALOG, is useful but expensive

Respond solve when massive people contact you by whatsapp,

It's remarkably easy to use, incredibly practical in a wide range of applications, and significantly smarter with its advanced AI support, making it a valuable tool for enhancing productivity and simplifying complex tasks.

I couldnt find a way to start conversation through whatsapp line and the other apps, if they can upgrade the theme in to more simple instead of complex it will be more easy to use.

We have several support accounts such as live chat, instagram, whatsapp, mesenger, and this application is gathering all this applications in to one page so it makes our job very easy.

It has a stable connection and is a user-friendly platform

I have no negative comments about the platform

respond.io has helped the company maintain effective communication with our users, allowing us to resolve their requirements promptly.

All channels integrated in one platform and can be manage by multiple users. the most good things is the feature of workflow that have very good UI for enduser to set.

We didn't like on email features, specially for respon io is don't have function to forward email or forward the conversations by subject email. maybe this can be part of enhancements for respon io.

Respon io don't have features for forward email or forward all the conversations email.

Respond.io is by far the best messaging platform our company has tried. It has the best chatbot builder we've tested, as it couldn't be easier to build a chatbot flow. The fact that they have an excellent mobile app sets them apart from the crowd, as almost none of the other platforms we tried have it, and it's crucial for our business since our agents are not always in front of a computer. The UI is very elegant and functional, and our agents adapted to it very quickly. It integrates with every messaging source we work with, and the available integrations through Make are plentiful. I also love the fact that they are constantly rolling out improvements and new features through their open roadmap, where we users can vote on new features.

Nothing that is relevant for our business right now. The only thing that comes to mind is that it would be a plus to have a VoIP (inbound calls) integration so our communication would be 100% on Respond.io.

Before Respond.io, our salespersons used WhatsApp, and our marketing team managed Facebook and Instagram messages. Back then, it was impossible to have any statistics on our customer service or assess the quality of the conversations. Now, we receive messages from all our channels in one place, where we have access to all the statistics, and we can perform quality control on our customer service. Additionally, our agents used to spend a lot of time sorting, classifying, and distributing the inbound messages. Now, with the chatbot, more than 90% of this effort is done automatically.

Easy to use, I recommed respond.io to all my friends and works so far for them and for me, please keep going with all the process and we the app that works so well.

I live everything so I dont have something bad to say about it, for now the app is being working all day for me and has a fast respond, thanks for checking on this.

Is solving all the communications with the clients so far, is being really help full and I apreciated everything about the program, thanks for created this app.

What appeals to me and what I value most is the simplicity of its design and operation. When the interface is intuitive, it facilitates the user experience and allows quick and efficient access to communicate with my clients. This combination of features gives me the ability to interact with ease and effectiveness, which in turn improves my productivity and my clients' satisfaction. Simplicity and intuitiveness are key to streamlining my daily tasks and ensuring smooth communication with my client base.

What I don't like is the customization and flexibility of automated responses can be limited compared to other more advanced solutions, which can negatively affect the customer experience. In addition, the dependency on the platform can make companies vulnerable to possible service interruptions or policy changes, which could affect the continuity of business operations. finally, what I dislike most is the time it takes to approve templates.

Respond.io addresses key issues in online communications management by providing a comprehensive platform that enables companies to manage conversations across multiple channels, automate responses, facilitate team collaboration and analyze performance. This benefits the business by improving operational efficiency, reducing manual workload, providing more effective customer service and making informed data-driven decisions.

One of the most intriguing features of Respond.io is its skill in effortlessly blending the craft of communication with the principles of business. It resembles a conductor guiding a symphony of contemporary customer interactions, skillfully unifying various messaging channels into a harmonious engagement melody.

Complexity: Although Respond.io provides an extensive array of functionalities, certain users might perceive its interface or setup procedure as bewildering or intricate, particularly if they lack familiarity with comparable platforms.

The adaptability of the platform in managing numerous messaging channels, spanning from social media to chat applications, demonstrates a dedication to reaching customers in their preferred environments. This not just enhances convenience but also reinforces the intimate connection in interactions between businesses and customers.

Speed of response and ease of moving between conversations

It asks me to log back in sometimes and I have trouble remembering the password

Follow up on the problems of the company’s customers and help them solve them

Excelente app. Good customer service. Good price

Whatsapp template hard to manage. No report with my plan

everything

The automation of the different social media channels.

The fact that MACs could be a limitation in intermediate plans.

Have an omnichannel communication with the accounts of my clients.

The first benefit of this was the information it gave us. It made us realise based on the reports how slow our customer responses are, how many conversations we left unattended to and more. It also helped us with consoldiating everything so we could respond in a more organised and timely manner to our customers. This is something I never knew we needed until we had it. Now that we have it, I don't think I can do without it

I think it would be awesome if we could initiate messages again once the conversations have been closed. But that's not a biggie because we just get around it by messaging them with our personal lines.

It helped us consolidate and streamline our customer service inbound and outbound communications. it also gives us a lot of metrics that we can measure and then improve on our customer service experience.

It is a platform that integrates most of the current functionalities that we look for in our company. Its multi-channel nature, the ability to integrate with dialogflow in such a simple and always efficient way is what we like the most.

It's not that I don't like it, but I would love it if we can integrate AI directly, for example, with ChatGPT and Palm from Google

All the communication that comes from the different channels (facebook, whatsapp, instagram, email, etc.) is currently being managed in respond.io, this for our company was a very big problem because we could not be aware of each channel independently .

Respond.io made my business extremely efficiently connected with my clients. Made my life so much easier and improved connection with customers. I think all companies should use respond.io

Some time ago the app was not efficient. But by making constant updates and having great customer service, today there isn't much to complain about this platform.

Hotel support. Connecting with my guests in a more efficent and friendly way. Especially usining WhatsApp Api which is nowdays the most usefull app for business and consumers

La versatilidad de la plataforma y la integracion rapida con nuestros canales. Tambien el soporte recibido por el partner de argentina, referente a la puesta en marcha de la misma. El soporte tecnico de respond tambien es rapido y eficiente.

Los permisos de agentes y de gerentes, deberián ser mas configurables, o sea una lista de permisos general de la plataforma, como por ejemplos acceso a las partes de aministracion de la misma, y el mismo configurable para cada tipo de usuarios, eso daría mas versatilidad a la configuracion de uso y seguridad de acceso de la misma. Pro ejemplo un gerente que tenga acceso a ciertas partes de la plataforma, y otro que solo vea las estadisticas.

Nuestros canales de soporte y atencion al cliente unificados, es una ventaja para la gestion de prospectos y clientes, como asi tambien la integracion de las redes sociales, nos ha dado mas versatilidad en las respuestas.