Respond.io Reviews: 4.8/5 — Highly Rated
Respond.io is AI-powered conversational management software. Features include a shared inbox (WhatsApp, Facebook Messenger, Instagram, Telegram, etc), advanced workflow automations, broadcast and supervisor dashboard analytics. It's highly customizable and handles high volume messages.
| Company | respond.io |
|---|---|
| Year founded | 2017 |
| Company size | Myself Only employees |
| Headquarters | Kuala Lumpur, Malaysia |
| Social Media |
| Capabilities |
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Very user friendly interface enabling the businesses to the best of availabile tech capabilities
Pricing model based on MACs is the worst thing ever
Campaign management through multi channel communication
It is easy to use, friendly and professinally
Please work on message parsing . this will help a lot
communicating with customers from different agent as one. Receiving incoming messaging broadcast
clear and nice team assignment system, excellent integration with telegram/WhatsApp
expensive API to test, no demo API to tryout. slower loading sometime when login back
it helps me to solve whatsapp handover and team assignment better
Very easy to integrate many communication channels like SMS, Facebook and Twitter.
I wish respond.io has a phone calling feature as a part of their omnichannel.
I had no issue with respond.io yet.
The best feature is the workflows. It really helps to visualize the processing in which the conversation goes through, which also makes it easier to detect bugs and make updates.
The limitations of the appearance of the website chat widget.
The biggest problems that respond.io solved for me are the number of unlimited users and unlimited workspaces. Having multiple workspaces and many users helps keep everything organized for each channel.
The transactional response is one I like best. Makes it easy to respond based on transactions.
Actually quite expensive for small business like mine. Would be great to have a plan that's affordable
Helping with communication with customers and ensures that poured service is top notch. Helped my team and I during the free trial
The workflow builder has been amazing. We managed to build a fully automatic workflow within a couple of hours. It made automation for our agency easy and straightforward.
The mobile app is something I really dislike about respond.io, I get logged out automatically after a couple days and need to sign-in again. A FaceId function could fix this easily to keep it secure and easy to manage. The app in general is just a bit buggy with delayed messages and notifications not functioning properly.
We use respond.io for our marketing agency. We onboard new clients automatically with our onboarding automation. If human input is necessary, one of our team members can easily take over and assist the client.
Respond.io is easy to integrate for a startup and the interface requires very little training for chat support agents to grasp and get started on the job. The pricing model per contact slabs was revolutionary.
Respond.io workflows break often. The analytics needs to be hosted on third party products. The web chat interface has poor UI. Overall as the company and processes mature the product appears to lag in certain requirements as expected.
Respond.io is helping route chats between teams and is able to bring together email, web and WhatsApp support in one place. Multiple operations teams are using it for their various business streams. This is helping keep support costs low and conversational ability high.
All messages under one platform on respond
the system is a bit complex to understand
Broadcast message issue which we need to send out to our clients
It makes selling and marketing easier for me.
Works better on a PC but not good on mobile devices as I find it difficult to use.
It solves the problem of easy interaction with customers online. It enhances my customer support system