Respond.io Reviews & Product Details

We have been using respond.io for a few years, and their support has always been outstanding. The software can scale to large orgnaisations but we as a smaller organisation also make very good use of it. Their support has always been very quick and effective.

In the beginning there are many options to configure your platform, but they provide good support with the youtube videos and support. You can begin simple and gradually enhance it as your organisation needs. The price might seem steep but for us it is worth it.

Direct communication with our clients. We provide helpdesk type support to our clients that use our software. We have automatized a large part of our proces and one of our main concerns was the support for our users. Respond.io enables us to provide support through various channels, making it easy for our clients to communicate with us and explainign their problem through voice, chat and also screenshots. They keep enhancing their features such as chat scripts/bots, widgets or more reporting/statistics tools for example.

I've used this platform for less than a year; I acquired a license because it had the best value-benefit ratio compared to other competitors I checked, like Wati.io The benefit of having many users without paying more per user is a great plus, especially for customer service teams. And finally, during the months my team and I have used the platform, we have seen it evolve a receive constant updates that improve it.

Even though they have great service, it is not 24/7. This is not a regular problem beacuase the platform rarely fails, but when I had an issue, since I live in a country with a different time zone, I had to wait for a while until receiving support.

Respond.io is the only interface I found that allows me to have multiple users and channels working simultaniously at a great cost. Now I can check which user is attending wich customer and the time the interactions lasted.

The platform is very good for serving customers, it has many mechanics to save time and be more productive

That the diffusions changed and now it is more complicated

The solution to respond quickly to customers

integration with whatsapp business and the possibility to create automatic messages

it is not possible to search for the text contained in the messages

automatic answer

The customer service team is amiable and helpful

ThemMobile applications need to be enhanced

linking all the channel under one platform make it very easy to handle all the requests

One of the standout features of Respond.io is its intelligent automation capabilities. With its advanced chatbot builder, you can create custom chatbots that can help automate your conversations and provide instant answers to common questions. This not only saves you time and resources but also ensures that your customers receive prompt and efficient service. The user interface of Respond.io is intuitive and user-friendly, making it easy to navigate and use. The platform is also highly customizable, allowing you to tailor it to your specific business needs and branding requirements.

While the platform is user-friendly, it has a wide range of features and customization options that can be confusing for those who are not familiar with it. This may make it challenging for businesses with limited technical expertise to fully leverage the platform's capabilities. While Respond.io offers robust automation capabilities, some users may find that the chatbots created using the platform lack the level of personalization and customization that they need. This may make it challenging for businesses to fully automate their messaging workflows and provide the level of customer service that their customers expect.

Respond.io is solving messaging and customer service problems for businesses by providing an all-in-one messaging platform that centralizes conversations, automates workflows, and provides real-time analytics. With its advanced automation capabilities and team collaboration features, Respond.io allows businesses to streamline their messaging workflows, improve their response times, and deliver a better customer experience. By offering a range of integrations with multiple messaging channels, Respond.io enables businesses to manage their conversations in one place, preventing messages from slipping through the cracks. The platform's real-time analytics and reporting features allow businesses to track and analyze their messaging performance, identify trends, and make data-driven decisions.

Its features make customer communication easier

Inability to unsend unwanted messages on it

Solves problem of late responses to customers

The support has been in my language, and they care about helping the client, as well as the platform's good documentation.

In my opinion, some features, such as advanced reports, should be available in my bussiness plan. Some simple glitches still occur, but they are working to fix them.

I have been able to integrate all my communication channels on one platform. Continually evolving and very stable..

The ease of use and right functionality to communicate seamlessly with customers.

With the recent upgrades, it's becoming better and better. Although, we have to re-login a lot.

Automated responses help decrease the response time. Collaboration between the entire team is now possible.

Besides all the integrations, they have a great documentation that helped to use all the functions of the platform. The support team is great, very responsive and patient and the forum is a amazing.

They still dont have integration with Dialogflow CX, however they have with Dialogflow ES

Respond io makes the team be able to attend much more leads everyday with no hassle