Respond.io Reviews & Product Details
Respond.io is AI-powered conversational management software. Features include a shared inbox (WhatsApp, Facebook Messenger, Instagram, Telegram, etc), advanced workflow automations, broadcast and supervisor dashboard analytics. It's highly customizable and handles high volume messages.
| Capabilities |
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|---|---|
| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Whatsapp and Facebook channel, reporting
The data is not able to download via excel in mass
Not at the moment, been talking about mass download of data
What I like best about Respond IO is the fact that it can serve as a channel for the Business and the Customer to connect. This allows felixibility for both parties, which is most definitely a convenient factor considering the fast-paced environment that we have right now.
At some point, what I do not like about the current state of respond Io, however, is the part where we cannot edit or unsent the message once it is delivered. This should adopt much as how Viber, or other platforms does it.
In terms of the problem-solving methodologies, Respond IO opens opportunities for different channels to connect in one line. What I would like to see someday is the optimized performance of the app which could help more consumers and business entities in the near future.
This is very convenience support tool we used ever since we started. Before we use sms, whatapps but this respond io was very usefull and user friendly.
So far on my experience on this respond io. I like everything designed on it. So I can't say any dislike because as i understand from the time we subscribe up to now there's a lot of improvement here.
We have an issue on Contact Center Support hence, this Respond io resolved our issue. Because majority of Filipinos uses viber rather thank whatapps. So Viber is preferably used which serve as big help to our local support here in Phils.
Best part i can tell that its the very useful and productive software ,where we can can accelerate our buisness. if your buisness is global then i will suggest this software to mangae your customer interest.
Time limit of 24hrs is most challenging part to get back to my users who are interested . we the user will suggest to rectify thios or advise on that option to work effectively .
24 hrs limit
fast communication, can reach people outside the country,
Sometimes the loading time takes so long
Solving aftersales transactions and answering customers questions about the product
Easy to set up. Excellent functionalities, I don't need to integrate anything else.
I have no complaints.I just want more flow options.
It helps me to communicate with my clients in one place, to have an updated database thanks to the tags. In addition, it allows me to save conversations as records.
It has been a live saver for me and the company. We are always in touch with the customers through all the channels, 24 hours and the new App it is very convenient!
One of the downsides is the automatic responses. Customizing it has not been easy because it is always pending approval. Otherwise it is a great tool for the company.
The main benefit has been the 24-hour communication with all our customers and the possibility to assign conversations to different partners. It is an excellent tool for us.
The easy way to contact with several clients within all our social networks in one platform.
There's no way to call to the existent number added at the platform of Respond.io.
They solve the problem very efficienly
Respond.io combines various messaging channels, such as WhatsApp, Facebook Messenger, and WeChat, into a single unified platform so Businesses can engage with customers across multiple messaging channels simultaneously.
Dependence on Messaging Platforms: Respond.io heavily relies on messaging platforms such as WhatsApp, Facebook Messenger, WeChat, etc., for communication. If there are any technical issues or changes in the policies or availability of these messaging platforms, it could impact the functionality and accessibility of Respond.io.
Team Collaboration: Respond.io enables collaborative team management, allowing multiple agents to work together on tech support cases.Our support agents can share information, assign tasks, and collaborate in real-time, leading to quicker resolution times and improved customer service.
Very good experience with simultaneous chats in a single inbox
los precios de whataspp, pero no es debido a respond
immediate communication