Respond.io Reviews: 4.8/5 — Highly Rated

Easy to use, many features, contact, metrics and group configurations for all the team. The user interface is clear; chats have many options to keep track of customers. Tech support is responsive and always ready to attend.

Sometimes, problems or maintenance tasks are long and don't allow the team to continue with work, but this is rare. We used to have problems with 360dialog API but got resolved in a few days.

Respond.io makes repetitive tasks faster and more efficient. You can add images, documents and files in a library available for all the users. The software can handle a lot of conversations at the same time.

It is super easy to use, and overall the experience is just what me and my company needed. We can integrate all our solutions and contact form multiple inputs. We represent several companies and respond.io gives us the flexibility to be able to use the same personel to respond to several chanels of several clients.

In reallity, I do not have anything I really dislike. Maybe the only problem is that I can not send whatsapp template messages with images or video, nevertheless the good things are much better than the bad ones.

The ability to have all my team answering and having a relationship with our clients within all the different platforms, it is priceless!!! It is easy also to have a stream-lined conversation with our clients no matter how they contact us. We use a lot the flows and respond as a CRM too.

Respond io is a cloud - based solution on where the data is safe. I really love it, it serves as a means of communication on where most businesses can send their messages and files in a safe way. It is a new face of interaction.

None. It is a truly amazing platform, especially for those businesses out there. If you wanted you data or any confidential matter to become safe, Respond io is the best platform to use. I strongly recommend this application.

When you're in a business Respond io is the best for direct communication with your clients. It provides help desk support to their clients who use the software. It's actually help me communicating with my customer without minding about unecessary loss of data and in a secure way.

speed and multi-language support. Bernardo was amazing

indeed, there is nothing to talk negatively

consolidate all our communication channels with clients

It´s really simple to set up, and the snooze button helps me track my customers and agenda, is the easiest way than any other software I've tried. Fast to set up and easy to use.

It needs the option to change the status on WhatsApp.

Englobes all the communications with new and existing customers in one solution.

The ability to organize everything, from A to Z.

That does not have the ability to predict responses with AI

I can track all my employees' conversations with customers in one place

The best about the respond io is the solution they have develoed for bulk communication with the clients. Is also easy to use.

no dislikes so far. enjoying using it. very user friendly

communication with client

Me gusta que podemos tener todas las cuentas en un mismo lugar y podemos asignarlas a los vendedores para que ningún mensaje se escape.

El tiempo de aprobación de algunos textos rápidos, entiendo que tiene que ver con meta pero ese tiempo que se pierde esperando es valioso.

Mantener ubicados todos los mensajes de todos los clientes , sin que se scape ninguno.

I love that it is very agile and we can use it all in my team.

So far I did not find anything that I disliked, every day he surprises me with updates

Effective and secure communication with potential clients of the company and current clients

In addition to the good service and quick answers (if there ever is a problem), it is a good extension of our customer service team to give our customers the best experiences.

we have no bad experiences so far with repson.io. reliable and pleasant party to work with.

We take our customer experience and that of our users to the next level here.

We have been using respond.io for a few years, and their support has always been outstanding. The software can scale to large orgnaisations but we as a smaller organisation also make very good use of it. Their support has always been very quick and effective.

In the beginning there are many options to configure your platform, but they provide good support with the youtube videos and support. You can begin simple and gradually enhance it as your organisation needs. The price might seem steep but for us it is worth it.

Direct communication with our clients. We provide helpdesk type support to our clients that use our software. We have automatized a large part of our proces and one of our main concerns was the support for our users. Respond.io enables us to provide support through various channels, making it easy for our clients to communicate with us and explainign their problem through voice, chat and also screenshots. They keep enhancing their features such as chat scripts/bots, widgets or more reporting/statistics tools for example.

I've used this platform for less than a year; I acquired a license because it had the best value-benefit ratio compared to other competitors I checked, like Wati.io The benefit of having many users without paying more per user is a great plus, especially for customer service teams. And finally, during the months my team and I have used the platform, we have seen it evolve a receive constant updates that improve it.

Even though they have great service, it is not 24/7. This is not a regular problem beacuase the platform rarely fails, but when I had an issue, since I live in a country with a different time zone, I had to wait for a while until receiving support.

Respond.io is the only interface I found that allows me to have multiple users and channels working simultaniously at a great cost. Now I can check which user is attending wich customer and the time the interactions lasted.

The platform is very good for serving customers, it has many mechanics to save time and be more productive

That the diffusions changed and now it is more complicated

The solution to respond quickly to customers

integration with whatsapp business and the possibility to create automatic messages

it is not possible to search for the text contained in the messages

automatic answer

The customer service team is amiable and helpful

ThemMobile applications need to be enhanced

linking all the channel under one platform make it very easy to handle all the requests

One of the standout features of Respond.io is its intelligent automation capabilities. With its advanced chatbot builder, you can create custom chatbots that can help automate your conversations and provide instant answers to common questions. This not only saves you time and resources but also ensures that your customers receive prompt and efficient service. The user interface of Respond.io is intuitive and user-friendly, making it easy to navigate and use. The platform is also highly customizable, allowing you to tailor it to your specific business needs and branding requirements.

While the platform is user-friendly, it has a wide range of features and customization options that can be confusing for those who are not familiar with it. This may make it challenging for businesses with limited technical expertise to fully leverage the platform's capabilities. While Respond.io offers robust automation capabilities, some users may find that the chatbots created using the platform lack the level of personalization and customization that they need. This may make it challenging for businesses to fully automate their messaging workflows and provide the level of customer service that their customers expect.

Respond.io is solving messaging and customer service problems for businesses by providing an all-in-one messaging platform that centralizes conversations, automates workflows, and provides real-time analytics. With its advanced automation capabilities and team collaboration features, Respond.io allows businesses to streamline their messaging workflows, improve their response times, and deliver a better customer experience. By offering a range of integrations with multiple messaging channels, Respond.io enables businesses to manage their conversations in one place, preventing messages from slipping through the cracks. The platform's real-time analytics and reporting features allow businesses to track and analyze their messaging performance, identify trends, and make data-driven decisions.

Its features make customer communication easier

Inability to unsend unwanted messages on it

Solves problem of late responses to customers

The support has been in my language, and they care about helping the client, as well as the platform's good documentation.

In my opinion, some features, such as advanced reports, should be available in my bussiness plan. Some simple glitches still occur, but they are working to fix them.

I have been able to integrate all my communication channels on one platform. Continually evolving and very stable..

The ease of use and right functionality to communicate seamlessly with customers.

With the recent upgrades, it's becoming better and better. Although, we have to re-login a lot.

Automated responses help decrease the response time. Collaboration between the entire team is now possible.

Besides all the integrations, they have a great documentation that helped to use all the functions of the platform. The support team is great, very responsive and patient and the forum is a amazing.

They still dont have integration with Dialogflow CX, however they have with Dialogflow ES

Respond io makes the team be able to attend much more leads everyday with no hassle

Assign to user interface and workflow , graphic , support, update

Low users for the price , ram consuming App

Helped us fixing two main problems : finding who's responsible for the first contact and close the interaction with the customer with a possible sell. We were able to increase our technical service as well.

- Easy to use - allows users to reach out to you in many ways - you can trigger a number of automations depending on your marketing and sales process

Pricing model not that flexible for SMB.

Implementation of different ways of inbound communications using all sort of social media and WhatsApp.

Easy, clear, quick. I love the workflow feature and how easy it is to build a successful workflow. I love notes and I use them all the day. The reports on the first page are very helpful...

simply nothing. I have been using it for few months now and all is good. I'm managing whatsapp and instagram. We look very professional now to our customers. Respond.io has changed our lives.

Unified look and feel to our customers. Comments really a killer when it comes to team collaboration. Workflow help us automating almost all responses. We have a higher success rate now with customers.

+Easy syncing +Management all social media accounts +Messaging our clients with WhatsApp services +Bulding full auto bot 🤖 +supporting RTL languages

The price might little bit higher But totally worth it

Contacting with our client's + The bots help us to drive all important clients to us

Respond.io organize all social media client's conversation in one tool

First-time contact limit based plan. Plan change for new Monthly Active Contacts and impact our cost structure

Using one phone number for each WhatsApp operator didn't have one contact center. Remote contact with clients during the pandemic time, for example.

managing all our marketing channels from one platform is the best thing !

nothing until now,but META is a little bit hard to support so i faced a probleme with them

probleme of have a team that should manage one channel together, so resolve this probleme by leting all the team using this platform to reach our channels

The user experience is well thought out, setting up a new channel is quick and easy plus workflows allow you to visualize the direction of the conversation. And If there are any issues the support team are always super quick to help!

No obvious dislikes as of yet, just that development of new features can be a bit slow.

It's orgainsing all of our client communication by pulling our different channels into one central environment.

We use respond.io mainly for whatsapp customer service in our company. you can use also with other chat platforms but to be honest in america you usually need it for whatapp. Anyway what I like from this platform and is really hard to find is that they already have implemented the broadcast feature from whatsapp business, also you integrate your whatsapp twilio api (because it works with twilio) and vuala you will have a kind of intercom for whatsapp business. it will let you respond pretty easily when customer chat to your number and if you have a list of suscribed contact you can send a broadcast previously reviewed by whatsapp, also there is an automation feature for autoresponders (not sure if bots) if you use with several seats (customer agents) it will autoasign conversations so in my opinion is a really complete suite and easy to run.

There are still some features that are missing because they are still in development and my best guess is that the respond.io team it might be really small but still the features that are built right now are most useful. Actually as and example we were looking a software to use whatsapp business through twilio but we didn't want to build the chat and the broadcast feature we expected there were platforms to do it so respond.io was the most complete but not with the feature. We asked for the features throug mail and respond.io forums and depending on the people asking for the features is the priority and guess what? in a matter of 3 months they developed the feature. So even if they miss features they listen.

Having a whatsapp business number is headache if you are a limited startup in terms of coders. Usually the first step is to buy a whatsapp business number with twilio or another company who sells them; second problem you will use through apis there nothing built so or you find a platform that has all your requirements.... or you build your own platform (remember limited starup in terms of coders); third problem there ara ver few platforms out there that are really functional and if there are they will try to charge by user and no per monthly fee plus twilio fees. So in order to solve all this 3 problems is why we choose respond.io our team was already custom to work with intercom and respond.io is just as comfortable for our customer service area and they are building time to time new features plus you pay just a monthly fee for respond.io no per customers or sent messages which makes it affordable.

Ease of use, the platform is super easy to navigate with simple UI/UX. It doesn't take long to figure out how to use the platform - which means more time to get talking to customers straight away!

Nothing comes to mind at the moment. The option for calls would be nice.

Instead of having conversations across multiple tools we're now able to centralize them all in one platform, it's a lot more efficient and saves a bunch of time/confusion around switching applications.

I love that I can manage all the conversations from one place and assign my team to specific conversations.

Nothing that I can think of at the moment, I'll edit the review later if needed.

We no longer have crammed conversations spread around several tools.