Respond.io Reviews & Product Details

Multichannel customer service platform. Keep all the contact points highly organized and provide excellent customer service. You can have, for example, 50 email boxes connected and answer emails from one location while at the same time having all your Facebook pages connected too.

I wish they would include more workspaces.

One place where you can see all the messages and emails and can answer customers fast and efficiently. No, any customer message goes unnoticed. The speed to reply to customer inquiries has improved tremendously while at the same time workload for support staff is more light.

Able to instantly and seemlessly respond

Nothings to dislike with regards to respond

We use it to run our WhatsApp line for our business allowing us to reach customers at their convience

Jade from Respond.io is super helpful! She proactively clarifies everything and provides many relevant links to back up her explanation. 5 stars to her!

I don't see any problem at all. It's a great product with a great team!

Timely respond to my customer inquiries.

It is uper friendly and easy to integrate and use in your social channels, the implementation with their templates is super quick.

I don't dislike anything it is great, if it can have a payment gateway integration would be amazing.

Guide our uers to the best solution before asign it to a human.

As Switzerland based company, for us, it is most important to always be able to get help on time, when needed, not only for us, but first and foremost for our clients. With Respond and their excellent Customer service we always got the help we needed with detailed information about the next steps. Also, we like the simplicity of the interface and how pratical and easy to use Respond is.

No dislikes at this point. We do not have any complaints

With Respond we can successfully manage Customer data, over-the-phone sales and leads on our website.

Updates, is easy to handle and very easy to learn.

Little hard to serch by name or id but you get it

Faster responce

It's a wonderful app that brings the most comfortable way of contacting clients.

Could be faster, sometimes it's really clutter

It's the faster way that our company found to contact clients on a structured way

It is very helpful in especially in this high technology times in which we are living.You need such platform to run your business to enhance quality contact and communication with your clients. The other good thing about Respond.io is that it can even do the work while you are available through the automated massages . I really appreciate this app

So far I got nothing to dislike about respond.io

It's solving the problem of poor communication between businesses and clients,so by the help of respond.io it's now becoming easier for us to communicate with clients without delays

I love respond.io because you can accommodate all the messages from other apps and it also notifies the user when there's a new message and it helps the business for a faster response to their customers. You can do customer support in different platform using respond.io.

There's nothing to dislike using respond.io. You can do customer support in different platform using respond.io.

It helps us to respond faster to the customer and it benefits us in a way that we can give a better service to the customers.

Customer Care Agents are highly responsive. There have always been updates, and we are here for long happy with the services provided! Thank you

The recent updated mobile app lack some features

Professionalism, Gathering All in One