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Help Scout Reviews & Product Details
Help Scout Overview
What is Help Scout?
Help Scout Categories on Findstack
Help Scout
Starting at $25.00/month
5.0
(1)
$29.00/month
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Help Scout Product Details
| Capabilities |
|
|---|---|
| Segment |
|
| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Help Scout Pricing
Help Scout Features
Asset Management
Audit Logs
Automated Routing
Canned Responses
Change Management
Collaboration Tools
Custom Fields
Customer Feedback
Customizable Branding
Email Integration
Escalation Management
Incident Management
Knowledge Base
Live Chat
Macros/Automations
Mobile Access
Multi-channel Communication
Prioritization
Problem Management
Queue Management
Reporting and Analytics
Role-Based Permissions
SLA Management
Self-service Portal
Surveys and Feedback
Task Management
Third-party Integrations
Ticket Management
Time Tracking
User Management
Help Scout Media
Help Scout Alternatives
Help Scout Integrations
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Last updated: August 05, 2025
401 Help Scout Reviews
4.4 out of 5
Small Business: 61.85%
Mid Market: 33.17%
Enterprise: 4.99%
Small Business (50 or fewer emp.)
Oct 19, 2018
Reviewer Source
"Filled with bugs and arrogant support only answering with pre-defined emails."
What do you like best about Help Scout?
The way their features are easy to use and they keep their design minimal.
What do you dislike about Help Scout?
- Filled with bugs so often emails are sent to the wrong email/customer. - Support hardly reads your question but only respond with pre-defined reply. - They keep changing pricing often - They shift responsibility a lot. (ios app bugs: its apple's fault. Problem with notification: its Safari's responsibility. Problems with receiving email: Gmails to blame).
What problems is Help Scout solving and how is that benefiting you?
Customer communication
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