Respond.io Reviews & Product Details

easy to use and efficient search section make it better to find key word that we wanted

cant interact with team mates, should have 1 section for group team discuss

respond.io made a change for search section and it make us easy to find previous chat by typing the keyword only

the posibility of enter details of every client

A little bit slow at the begining, but when it loads, it works perfectly fine

Provide guidance to clients of a auction enterprise

Fast and useful feature releases - they're constantly making the platform easier to use and more customer friendly. Love the transparent roadmap

I want to be able to search all conversations (Open/closed/etc) at one time - there is a feature in progress for this though.

Single platform for customer communciations with clarity on who is speaking to whom. Automation and bots.

I am using as user to chat with clients, respond is best for productivity , very easy to use interface, and for clear data, stats presentation.

Some time lags. Else this best. Also its keeps updating in very short period which i dont like.

It connects me with clients and provides various tools and features that very important for customer satisfaction and growth of business.

It can set our own templates which will be very efficient when sending message to customers and it can access to all those social medias out there which will get more potential customers

Someotimes it will bugged out at tje first place like didt show out whose incharge for the specific message but after i refresh it it shows out not really a matter but more like a bug that can be fix

It is solving the convinient of i dont have to look one by one in the social media to reply customers i can just directly message the customers

It's easy to use. You don't require to put lots of effort.

Reports are very disorganised and cannot see agents chats that easily

It makes it easy to chat with the customer?

Integration of all services in a single platform.

No additionl CRM features that would transform in tickets any scenario where an interaction with a customer is done.

Help not to miss any potential sales or requst from different platforms.

Best solution of multiple channel communication and multiple users.

Sometimes the performance is down, but eventually

Attention to customers in different channels and use multiple users to attend. Having only one service integrating all communications for better attention with history.

Respond is quite a versatile platform that allows us to pick and choose the most appropriate channels for our client and target market.

There is no major drawback. The main thing that may be an issue is that some channel features aren't very well documented such as the email cha

Respond allows my team to support clients in their daily communications needs and also send necessary information whenever necessary. Furthermore, we also support our clients with their client engagement and communication strategies using the main channels for their needs; Whatsapp, email and meta here in Botswana

nice service for get more coustmer and sale

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