Respond.io Reviews & Product Details

The easy way to contact with several clients within all our social networks in one platform.

There's no way to call to the existent number added at the platform of Respond.io.

They solve the problem very efficienly

Respond.io combines various messaging channels, such as WhatsApp, Facebook Messenger, and WeChat, into a single unified platform so Businesses can engage with customers across multiple messaging channels simultaneously.

Dependence on Messaging Platforms: Respond.io heavily relies on messaging platforms such as WhatsApp, Facebook Messenger, WeChat, etc., for communication. If there are any technical issues or changes in the policies or availability of these messaging platforms, it could impact the functionality and accessibility of Respond.io.

Team Collaboration: Respond.io enables collaborative team management, allowing multiple agents to work together on tech support cases.Our support agents can share information, assign tasks, and collaborate in real-time, leading to quicker resolution times and improved customer service.

Very good experience with simultaneous chats in a single inbox

los precios de whataspp, pero no es debido a respond

immediate communication

Easy to use, many features, contact, metrics and group configurations for all the team. The user interface is clear; chats have many options to keep track of customers. Tech support is responsive and always ready to attend.

Sometimes, problems or maintenance tasks are long and don't allow the team to continue with work, but this is rare. We used to have problems with 360dialog API but got resolved in a few days.

Respond.io makes repetitive tasks faster and more efficient. You can add images, documents and files in a library available for all the users. The software can handle a lot of conversations at the same time.

It is super easy to use, and overall the experience is just what me and my company needed. We can integrate all our solutions and contact form multiple inputs. We represent several companies and respond.io gives us the flexibility to be able to use the same personel to respond to several chanels of several clients.

In reallity, I do not have anything I really dislike. Maybe the only problem is that I can not send whatsapp template messages with images or video, nevertheless the good things are much better than the bad ones.

The ability to have all my team answering and having a relationship with our clients within all the different platforms, it is priceless!!! It is easy also to have a stream-lined conversation with our clients no matter how they contact us. We use a lot the flows and respond as a CRM too.

Respond io is a cloud - based solution on where the data is safe. I really love it, it serves as a means of communication on where most businesses can send their messages and files in a safe way. It is a new face of interaction.

None. It is a truly amazing platform, especially for those businesses out there. If you wanted you data or any confidential matter to become safe, Respond io is the best platform to use. I strongly recommend this application.

When you're in a business Respond io is the best for direct communication with your clients. It provides help desk support to their clients who use the software. It's actually help me communicating with my customer without minding about unecessary loss of data and in a secure way.

speed and multi-language support. Bernardo was amazing

indeed, there is nothing to talk negatively

consolidate all our communication channels with clients

It´s really simple to set up, and the snooze button helps me track my customers and agenda, is the easiest way than any other software I've tried. Fast to set up and easy to use.

It needs the option to change the status on WhatsApp.

Englobes all the communications with new and existing customers in one solution.

The ability to organize everything, from A to Z.

That does not have the ability to predict responses with AI

I can track all my employees' conversations with customers in one place

The best about the respond io is the solution they have develoed for bulk communication with the clients. Is also easy to use.

no dislikes so far. enjoying using it. very user friendly

communication with client

Me gusta que podemos tener todas las cuentas en un mismo lugar y podemos asignarlas a los vendedores para que ningún mensaje se escape.

El tiempo de aprobación de algunos textos rápidos, entiendo que tiene que ver con meta pero ese tiempo que se pierde esperando es valioso.

Mantener ubicados todos los mensajes de todos los clientes , sin que se scape ninguno.

I love that it is very agile and we can use it all in my team.

So far I did not find anything that I disliked, every day he surprises me with updates

Effective and secure communication with potential clients of the company and current clients

In addition to the good service and quick answers (if there ever is a problem), it is a good extension of our customer service team to give our customers the best experiences.

we have no bad experiences so far with repson.io. reliable and pleasant party to work with.

We take our customer experience and that of our users to the next level here.

We have been using respond.io for a few years, and their support has always been outstanding. The software can scale to large orgnaisations but we as a smaller organisation also make very good use of it. Their support has always been very quick and effective.

In the beginning there are many options to configure your platform, but they provide good support with the youtube videos and support. You can begin simple and gradually enhance it as your organisation needs. The price might seem steep but for us it is worth it.

Direct communication with our clients. We provide helpdesk type support to our clients that use our software. We have automatized a large part of our proces and one of our main concerns was the support for our users. Respond.io enables us to provide support through various channels, making it easy for our clients to communicate with us and explainign their problem through voice, chat and also screenshots. They keep enhancing their features such as chat scripts/bots, widgets or more reporting/statistics tools for example.

I've used this platform for less than a year; I acquired a license because it had the best value-benefit ratio compared to other competitors I checked, like Wati.io The benefit of having many users without paying more per user is a great plus, especially for customer service teams. And finally, during the months my team and I have used the platform, we have seen it evolve a receive constant updates that improve it.

Even though they have great service, it is not 24/7. This is not a regular problem beacuase the platform rarely fails, but when I had an issue, since I live in a country with a different time zone, I had to wait for a while until receiving support.

Respond.io is the only interface I found that allows me to have multiple users and channels working simultaniously at a great cost. Now I can check which user is attending wich customer and the time the interactions lasted.

The platform is very good for serving customers, it has many mechanics to save time and be more productive

That the diffusions changed and now it is more complicated

The solution to respond quickly to customers

integration with whatsapp business and the possibility to create automatic messages

it is not possible to search for the text contained in the messages

automatic answer

Its features make customer communication easier

Inability to unsend unwanted messages on it

Solves problem of late responses to customers

The support has been in my language, and they care about helping the client, as well as the platform's good documentation.

In my opinion, some features, such as advanced reports, should be available in my bussiness plan. Some simple glitches still occur, but they are working to fix them.

I have been able to integrate all my communication channels on one platform. Continually evolving and very stable..

The ease of use and right functionality to communicate seamlessly with customers.

With the recent upgrades, it's becoming better and better. Although, we have to re-login a lot.

Automated responses help decrease the response time. Collaboration between the entire team is now possible.