Front Reviews: 4.7/5 — Highly Rated

Snoozes, tags, getting multiple people seeing draft emails, internally tagging people with the @ to get their feedback. It was also quick to learn and teach our team.

I think it's search function could either be better, or better explained. I often find it hard to find a particular email.

speed of handling customers, and improved our follow up.

Being able to easily collaborate and communicate what needs to be done with the comments section, as well as the ownership of the assign feature really makes for a streamlined and organized way of dealing with emails.

No major flaws that I have experienced, would like for creating automated message tags and blocking spam to be more accessible.

The ownership of the assign feature is super helpful to track the status of messages and push work off to other team members downstream

I like that I can combine various inboxes in one space.

There is nothing I dislike about Front. I enjoy using it.

Front is helping me to keep a communication with my clients in one space.

My favorite part about front is being able to collaborate with my team on emails coming into our inbox. It ensures that we're able to deliver the best possible responses to our customers.

When using multiple computers, I tend to get logged out from each of the devices when I start work on a different device. I would like to be able to use Front on multiple devices at a time.

When Front moved the "Archive" button, I sent a message letting them know that I didn't care for the move. It moved the archive button further from the list of emails. Maggie, from Front, reached out to me and allowed me to check out a new feature that was being tested that placed an archive button on each email conversation. I've found it incredibly helpful and appreciate Front taking the product change seriously and reaching out to those who might not enjoy the change.

Data Analytics - it helps me measure and monitor the performance of my subordinates. It also gives me an option to modify the data and targets based on our business KPIs and needs.

None so far. I'm very satisfied with the experience using Front.

Response Time and Customer Satisfaction

The ease of managing operations and communication with the team

nothing, everything is fantastic and let you work easy

The amount of mail are all redirected and can be allocated effectively

Being able to assign tasks and easy to use

Sometimes it takes a while to load when you restart the computer

Assigning tasks with other team members

Our team's ability to collaborate on Front is unparalleled. We have streamlined our response to customer queries and set up our customers for the highest level of success. My two favorite things are the ability to comment on emails internally and the embedded knowledge base.

We cannot currently lock or gate the knowledge base. Knowing who is reviewing our knowledge base and using this as an opportunity to pick up potential clients would be nice, though the main value is to give our knowledge base to clients, and only clients.

FRONT is helping our business solve the knowledge base and customer engagement challenges.

The most helpful aspect of Front is the tracking and receiving messages characteristic. When you get a message in front it also gives you a notification in your gmail.

I really have no issues with front. It seems to operate perfectly for me.

Instant messaging between or locations across the US. It's much easier to navigate.

User-friendly and collaborative - I especially like the internal collaboration feature.

I wish there was a way to merge chat with email conversations from the same customer.

- Front allows me to reply to customer's emails promptly - Its collaborative feature allows for efficient workflow and reply time

Front it super usefull, when you are working in a team. Evenwith other offices you can easily share a mail/conversation and keep your colleague up to date. I used before an other mailprogram and it was totally ease to learn the functions of Front. We use only this program.

Sometimes it's hard to get some mails private.

The comunication between my department and other departmens is way better than with other tools and it's easy to learn.

The customer support is very responsive and friendly. Front is easy to use once fully implemented; all of our users live in Front exclusively without use of any other email programs and are utilizing it for their entire workday. One thing I love is that they are always working on improvements and new features. You can even add your ideas for upvote into the community pages and will receive email status updates.

For users that are coming out of a program like Outlook, there is a bit of a learning curve and it takes some time to adjust to the vast array of features

We are no longer having siloed conversations or extensive email chains. We can all collaborate in one place and utilize the comments section to eliminate additional emails. Front chat and knowledge base have also solved the issue of "too many software programs". We've been able to consolidate several other areas. Overall, this has created time saved, efficient workflows, and cost savings.

I have been using Front daily and it is very user friendly.

As of now, I don't have anything to dislike about Front.

It easy to tag a person associated with an email.

I like how many folders you can have and the differenct access to accounts on the same front log in. I also love the archive function and the comment section at the bottom

I do think its a learning curve. I don't like when you send a message and it stays in your inbox.

We haven't had any issues using Front to my knowledge at this point

Easy to navigate and use. Handy for customer support.

I think there is nothing that I dislike about front.

Easy access for team conversation.

The comment section or feature. You can talk among your peers in the same email thread without bombarbing the email or having the customer not see your discussion

I don't like the fact that you cano not undo the merging of conversations

reducing too much emails - easy and more efficient process

The user interface. It's easy to use and is customer centered. I make use of this application daily and it has been really helpful. From arranging the metrics to seeing who has been on an email beforehand to avoid confusion to the customers. It aids in customer support with a standard CSAT survey. The integration and implementation were easy as it solves most issues regarding customer service. I haven't had any issues with the application since I started using it

Front on mobile isn't the best application. A lot of things are lacking but it just goes to show that the application was designed for desktop use and not mobile use

Front helps in making it easy to access users' complaint, have private conversations about work issues with your team members, have access to shared conversation from your teammates. It's an interesting app that is customer focused.

I am able to categorize all the email into different inboxes. I am able to view who has seen the emails I sent.

I wouldn't change anything. I really enjoy how simple everything is to use and for someone who is not tech savvy, I am able to navigate extremely well.

Front allow me to view multiple tabs at the same time while investigating concerns from consumers.

Smart features such as comments on email threads.

The need to link source emails in order for workflows to work

Email delegation Drafting emails and proofreading as a team before sending out assigning emails having conversations in-thread without the recipient seeing for a more efficient collaboration

Definitely the ability to chat with coworkers about a specific email thread and discuss options/opinions within the email thread. It really helps keep organized in the work day since we have moving parts across multiple apps. I use it all day every day.

If you mention an email address in the "chat" thread, it forwards the whole chat conversation to the client. Can lead to some drama

It helps organize the workspace and foster collaboration in a remote environment.

I love that Front is very well organized and super easy to use. I also like that I can see when people read my messages and I can tag people which is very convenient.

The biggest downside for me is the occasional technology issues. Sometimes Front will be down and I can use my search and my emails will be very delayed. Also sometimes switching between mailboxes and the search function will be slow.

I love that I can tag people on to emails and it really helps make talking to my team easier. It's nice that I can just tag them and then they can answer something for me or have visibility on the whole thread.

Ease of Use Sharing emails Snoozing feature Tagging feature

Sometimes, its confusing when i have to reshare an email with someone

Easy to follow up on emails and tracking

How collaborative the tool is. My team of 30 can easily cooperate. Reporting also helps me report on our SLA

I cannot think of a feature I dislike or could do without....

Transferring an email during an investigation of a customer question. Easily respond to team questions.

We can have visible the comments from all team members in emails, also, we can assign the emails comming accordin to our assigned dutties, so the answers are provider fast when you have the correct team member assigned to answer, we can also have metricts tagging each email so we can review the workflow and reply time.

I do not have any dislike... ohhhh I would like to hace the "recall" option in the sent emails

We are able to assign the differect emails according to the activities we perform into the team, so each answer is rpovided by the expert in this topic

I can comment and have separate inboxes for all the different email addresses I manage. The ability to respond quickly, and the help with the whole team being accountable.

I like front a lot, I really have no complaints. However, I would appreciate it if there were a more attention-grabbing "assigned to" notification this would help stuff not get overlooked.

Accountability for sure, it's so easy to see where an error occurred or where something went wrong. Its search feature w/ additional filters is highly utilized here.

Sharing inboxes across your organization should be easy. With so many mail programs on the market, one would think this feature had been addressed many times over. Front is the most complete solution making this capability a reality.

I wish there were more options available by right clicking an email from your inbox. Many times I want to do something more than archive or snooze.

We use the product to share a common inbox with the quoting team. RFQ's are sent to one email. Now they can be assigned and reassigned to individuals without losing any history.

The best thing about Front is having shared inboxes, ensuring you don't miss anything important. Additionally, during your time off, colleagues can check your inbox to verify if there is anything crucial.

If somebody accidentally erases or archives any email, you can miss it.

The shared inboxes, ensuring you don't miss anything important

Being able to merge conversations together to limit the number of emails in my inbox

Accidentally archiving messages before attending to them

Keeping things organized and manageable.

I love using the tags it helps me to stay organized. I also love in integrated calendar.

I don't really have any complaints about Front.

Front helps me to stay organized.

It makes it super simple to stay on top of your emails, and enables you to collaborate on email responses without having to forward mass chains around the business.

Not entirely sure how the functions in Front (e.g. Snooze / Archive) action your emails in Gmail but I never look at emails through the Gmail client now so not much of an issue.

Staying on top of emails and only showing emails I need to action imminently and pushing those back which don't need to be attended to now using the Snooze function. Also, being able to collaborate on emails without having to forward mass chains around the business. This is particularly helpful for Finance when we get invoicing/contracting queries which need input from FinOps and Commercial teams.