Front Reviews & Product Details

Snoozes, tags, getting multiple people seeing draft emails, internally tagging people with the @ to get their feedback. It was also quick to learn and teach our team.

I think it's search function could either be better, or better explained. I often find it hard to find a particular email.

speed of handling customers, and improved our follow up.

Being able to easily collaborate and communicate what needs to be done with the comments section, as well as the ownership of the assign feature really makes for a streamlined and organized way of dealing with emails.

No major flaws that I have experienced, would like for creating automated message tags and blocking spam to be more accessible.

The ownership of the assign feature is super helpful to track the status of messages and push work off to other team members downstream

I like that I can combine various inboxes in one space.

There is nothing I dislike about Front. I enjoy using it.

Front is helping me to keep a communication with my clients in one space.

My favorite part about front is being able to collaborate with my team on emails coming into our inbox. It ensures that we're able to deliver the best possible responses to our customers.

When using multiple computers, I tend to get logged out from each of the devices when I start work on a different device. I would like to be able to use Front on multiple devices at a time.

When Front moved the "Archive" button, I sent a message letting them know that I didn't care for the move. It moved the archive button further from the list of emails. Maggie, from Front, reached out to me and allowed me to check out a new feature that was being tested that placed an archive button on each email conversation. I've found it incredibly helpful and appreciate Front taking the product change seriously and reaching out to those who might not enjoy the change.

Data Analytics - it helps me measure and monitor the performance of my subordinates. It also gives me an option to modify the data and targets based on our business KPIs and needs.

None so far. I'm very satisfied with the experience using Front.

Response Time and Customer Satisfaction

The ease of managing operations and communication with the team

nothing, everything is fantastic and let you work easy

The amount of mail are all redirected and can be allocated effectively

Being able to assign tasks and easy to use

Sometimes it takes a while to load when you restart the computer

Assigning tasks with other team members

Our team's ability to collaborate on Front is unparalleled. We have streamlined our response to customer queries and set up our customers for the highest level of success. My two favorite things are the ability to comment on emails internally and the embedded knowledge base.

We cannot currently lock or gate the knowledge base. Knowing who is reviewing our knowledge base and using this as an opportunity to pick up potential clients would be nice, though the main value is to give our knowledge base to clients, and only clients.

FRONT is helping our business solve the knowledge base and customer engagement challenges.

The most helpful aspect of Front is the tracking and receiving messages characteristic. When you get a message in front it also gives you a notification in your gmail.

I really have no issues with front. It seems to operate perfectly for me.

Instant messaging between or locations across the US. It's much easier to navigate.

User-friendly and collaborative - I especially like the internal collaboration feature.

I wish there was a way to merge chat with email conversations from the same customer.

- Front allows me to reply to customer's emails promptly - Its collaborative feature allows for efficient workflow and reply time