Front is a customer communication hub that features a highly lauded modern interface inspired by email clients, which team members love because it’s familiar and easy to use. Front features powerful automation capabilities that eliminate manual workflows across systems, and provide essential analytics to boost team performance and the health of customer relationships.
Capabilities |
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Segment |
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Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
Training | Documentation |
Languages | English |
Front is super easy to use and the features are perfect for my team. Collaborating with colleagues and new employees made easy. Couldn't go back to Outlook or Gmail for day-to-day business activities.
My team loves Front, nothing bad to say.
Time-saving! Easy collaboration. SLA tracking. Haven't forwarded an email internally since using Front.
Smooth interface linking all the important platforms together like the better Gmail inbox, SMS out reach tool, Post-app live chat tool. Having everything at one place saves a lot of time, specially to be able to open or even partial information about the borrower file while on a live chat helps a lot
There are few kinks - its not intergrated well with other apps like gmail or slack when opening from the app itself, even the front app is slow and not smooth as the browser! opening a conversation and assigned coversation again just because a new tag was added sometimes makes the job harder as inaddition to the current work you have to go through the previous work as well.
Email - SMS outreach tool - Live chat - be that unverified or verified chats that is post app live chat! as mentioned above having one place at the same place is awesome
The overall view and easy navigation between the tabs.
I don't feel front has any major disadvantages. It has the best user friendly navigation system.
I use front a lot for my day to day work. We manage mails, assign to our colleagues, share tasks between teams, manage team inboxes. It is very easy to use and is user friendly
I can keep a track of all my emails to my clients and in house emails as well
Nothing specific, but they can work on the design part. Make it more user friendly in general.
I can keep a check on how many times a person has viewed my emails.
We're continually delighted by our experience with Front. After 6 months of researching possible solutions for a number of pain points that our sales team were experiencing, we chose Front and have no regrets. Some of the things that bring us a lot of value include: - Being able to assign emails to various team members, but share conversations with each other internally for feedback and coaching - The internal commenting/notes features - The ability to tag emails in both a shared inbox and personal inbox
We would like to see a more developped solution for inbound web form messages, which currently batch together as one conversation at certain times, even though separate customers are filling out and submitting the forms.
We are solving the problem of dealing with an ever-increasing volume of emails from clients and leads as our company scales. Front allows us to handle a much higher number of conversations and ensure we are delivering on our promise to our customers every time through professional and prompt interactions.
- email responses go direct to your Assigned to me folder rather than back to a group box - send later - Snooze
Nothing I dislike, just a comment: I wish the send later emails would tell you the time it's set to send rather than 15 hours or 1 day from now
No problems. Myself and my team are much more productive when we use the functions of Front as they are intended to be used
All is working good. The best option for me is the possibility to add a comment or add others to a conversation. I have connected Salesforce to the Front app. In my opinion, it is one of the best applications of this type.
Everything is working properly for me. I have no objections to the functioning of the application. I dont have new ideas how we can improve this application. For me this application how it looks and works today is great.
The Front is one of my basic communication tools with carrier. I am not benefiting financialy by using this app. My work is easier when I am using this application.
We have a small team that works out of the same inbox, so we've really grown to love the shared inbox features such as assigning emails to teammates, posting comments to teammates, and creating custom rules that help us identify important emails.
There are a couple of things we dislike about Front. One of which is their pricing model. To get on the Prime tier, you have to pay the yearly subscription and have a minimum of 5 seats. I think this is a little unnecessary being we are in 2022 and monthly subscription models are the norm. I understand that a company needs to do what they need to do, but this fact made selling Front to our Leadership more difficult than needed. Another thing I was disappointed in was to see that the Analytics reporting was limited on the Prime tier. I was hoping to get more out of the analytics but discovered that to get the full range of data we needed to upgrade to the Enterprise tier.
We were able to balance our workload among all our teammates by using the round-robin assigning feature. It automatically assigns emails to each teammate. This helped us solve problems with some employees cherry-picking certain emails over others. We also use Front to keep up to date with all our client contacts and accounts. Later we are planning to use Front's API to push our client data to our internal software. This helps us keep our contact info up-to-date and accurate. Lastly, Front has helped our team lower our first-response time from 2+ hours to about 30 mins by using the SLA feature. This change in response time has been felt and appreciated by our clients.
During the last two months of using FRONT, I have found a very useful tool, all the messages are there in exact and chronological order.
Perhaps the only thing is that seems to be like any other email platform, however, it is more useful, so if there is an app for personal emails, I rather use Front as my main email and sms comunication.
As we have a lot of clients, Front is the best point of departure, to get all the messages in a short or very long conversation, with out loosing much time gathering the conversations.
The most helpful part of front is being to chat with my colleagues on the email in question if needed, also being able to see if the reader has read email as well helps
I have no complaints to give at this time, so far using front is convenient and seems to be working smoothly. I have nothing to report at this time that i dislike
The problems im able to solve at the moment is who worked on what email and seeing who has read the information put out. Also, able to proactively speak about a subject in email with peers is very helpful in trouble shooting
It is incredibly helpful in that it allows our time to spend less time on emails. I also love that I no longer get random email forwards. It is all straightforward and team-based.
I think tagging was a little confusing to me at first when I first started using the product. It also takes a while to understand the UI when separating out personal settings from the Team's.
Since using Front our team largely stays out of emails which has been massively beneficial. I didn't even realize how freeing this could be until I used it. The commenting feature is genius. No other product out there has this.
The most helpful thing about Front is being able to see my assigned tasks as well as correspond with my peers in the same inbox. It makes everything streamlined and saves a lot of time.
I wish there was a way to make Front notifications disappear after a certain amount of time. It's not a huge deal though.
Front is saving me a lot of time during the day which makes it possible for me as an email and web developer to focus on my job better. It also facilitates in fixing issues with problems that arise at work such as code being different than it should or a problem with the email sending software.
the comments on the emails let me communicate with the team without starting a conversation in a different channel, also adding items to the emails is very easy
that the number of emails is not the pending but the total amount of emails because it confuses me, making me think that I have several emails waiting for a response, also the filter should be a filter for unread
emailing chains, chats, information request
Snoozing emails to follow up later toooo
Auto assigning emails when out of office
Managing my inbox with snooze option for follow ups
the integration of all programs, speed, and efficiency. A great user experience. very recommendable to all my friends.
nope, all is good, nothing to change at this moment
the communication with the team is easy, you can tag a user in the email and the receipt can not see that
I love how easy it is to assign and manage email and comment on email threads with my team. We like the tags feature, and the ability to share attachments internally.
The search needs to be a bit better. They still have a long way to go with speed and search capabilities similar to Gmail, but overall it's pretty sold and they have a good mobile app.
We are more productive as a small team and it makes managing my email much easier. Our team is able to reduce the amount of time we spend managing emails which opens us up to more high-impact tasks for our organization.
Expandable - it means that You can specify Your own needs and inbuilt apps into.
Really don't have insights like this - all my reflections are generally very well.
Everyday business problems - conversations with mutiple persons on one email. Using the database simultanously with working in front.
Bein able to assign emails to yourself or others in your team its very helpful as it reduces the chances of double-working, meaning no task is being worked by more than 2 team-mates at the same time.
Since it has to use another email server (outlook/gmail/ymail) to pull the emails from, sometimes it desynchronizes and you have to go to the other app to perhaps empty or delete old emails to get it to work.
Reduced time in finding out what others are working on, I'm not aware of the financial benefits of the app as that gets handled by someone above me, We overall work and get work done faster around the office.
Catagogizing messages and assigning them
It takes some time to load, but that is minor
Searching and finding information from customers and brokers.
I like how you can comment on conversations. It allows us to work together before we send the final email to the client.
I want the ability to merge lots of emails together. Currently, there is a limit.
Some days it is a little bit delayed/laggy but it is usually fixed quickly. The ability to comment on threads allows us to procure the perfect email.