Front Reviews & Product Details

Being able to easily collaborate and communicate what needs to be done with the comments section, as well as the ownership of the assign feature really makes for a streamlined and organized way of dealing with emails.

No major flaws that I have experienced, would like for creating automated message tags and blocking spam to be more accessible.

The ownership of the assign feature is super helpful to track the status of messages and push work off to other team members downstream

My favorite part about front is being able to collaborate with my team on emails coming into our inbox. It ensures that we're able to deliver the best possible responses to our customers.

When using multiple computers, I tend to get logged out from each of the devices when I start work on a different device. I would like to be able to use Front on multiple devices at a time.

When Front moved the "Archive" button, I sent a message letting them know that I didn't care for the move. It moved the archive button further from the list of emails. Maggie, from Front, reached out to me and allowed me to check out a new feature that was being tested that placed an archive button on each email conversation. I've found it incredibly helpful and appreciate Front taking the product change seriously and reaching out to those who might not enjoy the change.

The ease of managing operations and communication with the team

nothing, everything is fantastic and let you work easy

The amount of mail are all redirected and can be allocated effectively

Our team's ability to collaborate on Front is unparalleled. We have streamlined our response to customer queries and set up our customers for the highest level of success. My two favorite things are the ability to comment on emails internally and the embedded knowledge base.

We cannot currently lock or gate the knowledge base. Knowing who is reviewing our knowledge base and using this as an opportunity to pick up potential clients would be nice, though the main value is to give our knowledge base to clients, and only clients.

FRONT is helping our business solve the knowledge base and customer engagement challenges.

I have been using Front daily and it is very user friendly.

As of now, I don't have anything to dislike about Front.

It easy to tag a person associated with an email.

I am able to categorize all the email into different inboxes. I am able to view who has seen the emails I sent.

I wouldn't change anything. I really enjoy how simple everything is to use and for someone who is not tech savvy, I am able to navigate extremely well.

Front allow me to view multiple tabs at the same time while investigating concerns from consumers.

I love that Front is very well organized and super easy to use. I also like that I can see when people read my messages and I can tag people which is very convenient.

The biggest downside for me is the occasional technology issues. Sometimes Front will be down and I can use my search and my emails will be very delayed. Also sometimes switching between mailboxes and the search function will be slow.

I love that I can tag people on to emails and it really helps make talking to my team easier. It's nice that I can just tag them and then they can answer something for me or have visibility on the whole thread.

Being able to merge conversations together to limit the number of emails in my inbox

Accidentally archiving messages before attending to them

Keeping things organized and manageable.

I love using the tags it helps me to stay organized. I also love in integrated calendar.

I don't really have any complaints about Front.

Front helps me to stay organized.

Sharing inboxes across your organization should be easy. With so many mail programs on the market, one would think this feature had been addressed many times over. Front is the most complete solution making this capability a reality.

I wish there were more options available by right clicking an email from your inbox. Many times I want to do something more than archive or snooze.

We use the product to share a common inbox with the quoting team. RFQ's are sent to one email. Now they can be assigned and reassigned to individuals without losing any history.

The best thing about Front is having shared inboxes, ensuring you don't miss anything important. Additionally, during your time off, colleagues can check your inbox to verify if there is anything crucial.

If somebody accidentally erases or archives any email, you can miss it.

The shared inboxes, ensuring you don't miss anything important

I like being able to have a conversation about an email with a colleague without having to send an actual email. It keeps everything organized.

Sometimes the way threads are collapsed together is annoying.

The benefits include being able to problem-solve emails from clients with colleagues before emailing clients and having it all in the same thread to stay organized.

I love that you can see if your email has been seen! Also, working as a team has been great to see how everybody can reach information through the whole team. I'm in charge of an urgent inbox during weekends and this feature and its different ways to be st up have been amazing and super helpful to our organization. Normally my google inboxes I never knew we could archive and this has been great in Front, to always keep it clean and fresh unless there are replies. :)

The issue is when it doesn't work, I was out for a whole day once, and working directly from google was horrible! I'm so used now to Front!

Managing big load of conversations, because we need to work as a team, well informed at all times

The capability to maintain distinct inboxes, access team emails seamlessly, and swiftly locate email threads has notably contributed to the efficiency of my workflow.

The desktop application exhibits occasional operational issues and does not consistently function at optimal performance.

In a traditional email platform, there is typically no access to colleagues' emails or conversations. The remarkable feature of being able to tag each email and easily retrieve them, even if not authored personally, has significantly enhanced the organization of my work.

It is extremly collaborative, easy to use, visually pleasing, perfect for personal notes and compartmentalizing

I have not noticed anything so far- other than maybe how the back and forth email threads group together.

- Being able to easily find and track any related emails to one issue - Being able to snooze less urgent emails - The inbox at 0 effect - Adding personal notes and being able to tag colleagues internally without forwarding emails

discussions part and the comment section under the emails

i do not really dislike anything from front

email managemnt in our team

Being able to tag colleagues and work collaboratively.

I wish I could manually order My inbox if I wanted.

Links remote teams very well

I love that I can bring in the correct team members to support or take over a task. Being able to invite and assign has saved us so many forwarded emails and you can keep track even when someone takes over! Making rules has supported my organization of inbound requests and tracking.

Nothing so far! It took a little getting used to, but now I can't imagine going back to anything else

It's helping us collaborate better as a team and track progress on tasks as we go.

The change in mindset to shared communication and the goal to archive or snooze conversations.

The calendar functionality is an afterthought, so that's a bit difficult to navigate.

We had closed visibility between our teams. Now we have an ability to collaborate without any hassle.

I love the snooze feature and the folders to devide between archived, snoozed and opent .

I would love If can organize my mails moving them up and down just sliding as desired.

Easy comunicate with colaboratos