Front Pricing Overview

Our team's ability to collaborate on Front is unparalleled. We have streamlined our response to customer queries and set up our customers for the highest level of success. My two favorite things are the ability to comment on emails internally and the embedded knowledge base.

We cannot currently lock or gate the knowledge base. Knowing who is reviewing our knowledge base and using this as an opportunity to pick up potential clients would be nice, though the main value is to give our knowledge base to clients, and only clients.

FRONT is helping our business solve the knowledge base and customer engagement challenges.

The customer support is very responsive and friendly. Front is easy to use once fully implemented; all of our users live in Front exclusively without use of any other email programs and are utilizing it for their entire workday. One thing I love is that they are always working on improvements and new features. You can even add your ideas for upvote into the community pages and will receive email status updates.

For users that are coming out of a program like Outlook, there is a bit of a learning curve and it takes some time to adjust to the vast array of features

We are no longer having siloed conversations or extensive email chains. We can all collaborate in one place and utilize the comments section to eliminate additional emails. Front chat and knowledge base have also solved the issue of "too many software programs". We've been able to consolidate several other areas. Overall, this has created time saved, efficient workflows, and cost savings.

I love that you can see if your email has been seen! Also, working as a team has been great to see how everybody can reach information through the whole team. I'm in charge of an urgent inbox during weekends and this feature and its different ways to be st up have been amazing and super helpful to our organization. Normally my google inboxes I never knew we could archive and this has been great in Front, to always keep it clean and fresh unless there are replies. :)

The issue is when it doesn't work, I was out for a whole day once, and working directly from google was horrible! I'm so used now to Front!

Managing big load of conversations, because we need to work as a team, well informed at all times

Sharing emails without forwarding Template emails Integration with all other comms channels Snoozing emails to come back later to better manage inbox

Cost which do not seem proportionate to the features No way to force refresh

Sharing of inbox, and no downtime in response Monitoring multiple inboxes seemlessly in one place Nice front end package that makes it a pleasure to deal with.

It makes it a breeze to pass communications along internally. We can reassign e-mails, share them, comment on them. Often I'll respond to an e-mail with a phone call and Front allows me to makes notes about the call attached directly to the e-mail. It's also made it easier to communicate with clients; they can contact us via e-mail to anyone on the team or even via text and we'll receive the communication in the same place internally and it can even be auto directed to the correct person based on rules. It was really easy to get my team onboard and using the app. Everyone can see the advantages and has bought in 100%.

The pricing tiers can be rough. I would love to upgrade to the next tier but the price difference is huge. I'm also capped at 10 accounts on the current pricing tier, so if I grow at all there's going to be a very large incremental jump in cost.

It has broken e-mails out of silos. Now the team can instantly share e-mails with each other. No need to forward e-mails, they can be shared or reassigned directly and responded to by the correct person. Using the rules and shared inboxes gives me visibility as the owner over communications witout having to be cc'd constantly.

Front brings together various communication channels, such as email, social media, and messaging, into a single interface. This can be highly convenient for teams as it reduces the need to switch between multiple apps and tabs.

While Front's features can be powerful, they might also require a learning curve for new users to fully grasp the app's capabilities and customization options. Depending on the size of the team and the features needed, Front's pricing might be a concern for some organizations, especially smaller ones.

Front offers a promising solution for us seeking to improve their communication and collaboration processes. Its centralization of communication channels, collaboration features, and automation options can significantly enhance team efficiency. However, its benefits might be more apparent for teams dealing with a high volume of incoming messages or customer inquiries.

It's been extremely easy to use as a business email platform. We work with multiple teams and really value all being able to communicate within front.

I changed the view mode to dark mode. When I try and copy and paste anything from one email to another, it tends to make the font background strange. Not sure if its possible to fix that?

Its allowing mulitple users and it is extremely easy to navigate. We like to be able to forward certain emails and link outside email platforms to front.

As a marketing agency that monitors the inboxes of our clients, Front's value truly can't be calculated. Being able to seamlessly switch from one account to another saves 2-3 hours EVERY single day. Between that and the Discussion feature, Front is where we do the bulk of our work.

Filters don't always work. I do wish that Front would follow rules set up in O365 as well. I do also wish that the Trello integration allowed to view the board within Front - or that Front came up with their own bulletin board, stickie pad or whatever that was a third option. Email, Discussion, Bulletin Board. To have that board view within Front would be out of this world amazing.

We're an agency with close to 50 email addresses to monitor all day long. In addition, we use Front discussions for internal communications, client notes, and more.