Front Reviews: 4.7/5 — Highly Rated

The visibility into customer communications, no matter who is emailing, is unparalleled. It ensures we provide a seamless customer experience and that nothing falls through the cracks. I also love the ability to collaborate on email drafts and start a message right within an email thread with internal folks.

Poor integration with Outreach. Front is new to their space and they're working on adding more and more integration functionality to their toolkit, but we're a long ways away from having feature parity with Outreach for Gmail within Front. Also, their calendar functionality has a long way to go. It's clunky to send out meeting options to recipients and it's difficult to add people's calendars as part of your view (you have to first go to Google Calendar)

We provide group-based account management for a specific service level in our SaaS business. We needed a tool that made it incredibly easy for everyone to email and schedule meetings from a single email handle. Between Front's assigning, archiving, and tag features, we can stay hyper organized and ensure all customer needs are met.

Ability to consolidate all channels like SMS, whatsapp, Email on a single platform. Easy to manage from an administrator point of view. Real-time events (for example, seeing that a team member is currently typing a draft). Assigning/archiving/tagging all work intuitively. Mobile app works well.

It's expensive. Somewhat limited out-of-the-box integrations available. No IP restriction config.

Manage shared mailboxes and holiday cover. Team can collaborate seamlessly to answer customer queries.

Getting started was pretty easy, and if you are comfortable navigating web-based email the learning curve is small. The support team has always been friendly, helpful, and patient. It has made team visibility a lot easier. I really like the snooze feature and canned replies

There is no way to change items from private to shared (contacts, tags, etc.), so there is a LOT of doubling up efforts-especially on the items that are ported over from your company's email (in our case, Outlook). The app (desktop and mobile) aren't the easiest to navigate and they freeze a lot (yes, my apps are updated regularly). The calendar integration isn't great-I still have to go into Outlook to schedule and accept meeting invites. Searching for emails can be difficult if you don't have a tag There isn't much room for customization to fit individual needs (view preferences, organizing tabs, etc.) I don't like that signatures are in HTML-Outlook definitely does this better.

Ease of supporting other TM's without having to have IT give delegations in Outlook. Front keeps my inbox a lot cleaner because emails are grouped into threads so they are easily accessible in one place.

I like that I can organize emails with a different tags and inboxes, and I can collaborate with my coworkers in the same space instead of jumping to a different app to talk to them. I really like the color, dark mode, and the interface of your application.

There are just too many updates lately. I know you guys are trying to improve your features, but there are just too many. Lately, I dislike your logic of top search on the search bar. It just doesn't make any sense to have that logic. Also, every time people create a new tag, it is default highlighted, which clutter the overview of emails in my inbox when it gets to me. Ah, the search feature seems inaccurate recently, if I look for is:open is:unassigned on a certain inbox, it still shows me archived emails or emails that are already assigned to other. So maybe you guys can look into that as well. Suggestion: On the Contacts tab, can we set up a search bar for the Contacts group? I can search for the exact contact, but if I want to look for a contact group, I have to keep scrolling until I find it on the sidebar instead of searching for it.

We constantly run into inaccurate number emails of our inboxes, so we would email the Support team, and it would get resolved pretty quickly. But maybe resolve that so we don't have to keep messaging you guys about it anymore. I like how every time we run into a problem, the Front team responds quickly and effectively.

Discussions, being able to comment on email threads and being able to reply to comments

crashes on Windows, takes a long time to load

Being able to collaborate with teammates on an email thread - centralises client information

I love the department shared mailboxes. We use this to a great extent so that things to do fall through the cracks in our legal department. I also really like the comment feature in front so we can keep all the chatter associated with an email in one place.

I really wish front had a drag and drop option to pull attachments from Front. This would make my life a lot easier when pulling docs. I also wish it had folders/organization capabilities beyond the tags. Tags work to some extent for what I need but I just need something more extensive for the many facets of a legal department.

We have really streamlined our MSA process so that multiple hands can be in the pot working on the same docs at the same time with the shared mailbox. It also makes sure that our MSAs aren't being missed by being sent to various people in our department.

Front does bring a totally new take on emails by making collaboration and scheduling directly in an app. It avoids longs chains of bcc people and allows discussions inside the own email threads. Also meetingbird which is a companion app from Front is probably the best scheduling experience I had so far compared to other solutions.

Front is expensive. If you want to take full advantage of its benefits the price skyrockets very quickly. You can only take full value from Front by using the extensions in a productive manner, kinda like Slack, but they charge for each tier of integration, and the most valuable one, Zapier, is only available on the most expensive plan. Also, the chat widget to connect to the website is mostly useless. It doesn't work and has poor customization options. I'd get more value using my own messaging system (such as Intercom) and plugging into Front.

Front helps to avoid a long chain of CC and BCC in emails when you need to make people aware or comment in a discussion without entering the email chain. This is highly useful for growing organizations and for busy executives that want to keep their inboxes clean but want to be kept in the loop of some strategic conversations.

I like that Front is flexible on a lot of it's functions. I like that I can use different reminders, tag people, communicate with them in the app with and without sending an email.

Unfortunately, not everyone in my organisation uses Front, so if I need to share something with them, I essentially duplicate information, since it will have to go via gmail. Not sure how this can be solved, because sometimes when whole company takes on a new tool it becomes cluttered. Currently, Front is used by CS team in my company. Once my team was getting Front, I chose it NOT to manage my gmail and looks like it was a right decision, I saw on example of my colleague that emails and CS tickets becomes a total wreck if mixed together. I think there should be a better warning to enable it or maybe a 1 week period where system would ask you if that works for you and offers a re-roll if it doesn't work out. Also, I prefer to work via web version. Desk app was asking to restart and implement new features almost daily and I had a slow computer. Now I have a better machine, but I am so used to web app and it works perfectly for me, so I just keep using it.

I am using Front as a B2B tool mostly and my communication goes outside of my organization. I like that I can have reminders and snoozes and mentions, I use all of them constantly. It helps me manage my tickets well.

Our team enjoys the Global tags that we can all share to collect and organize email into categories that we use. The @mention is a great tool for our Support Team to collaborate with anyone without having to leave their inbox. The Integrations within Front help us bring in fragmented Saas data into the teams individual inboxes. Canned Responses are a plus because it helps our team respond to repetitive frequently asked questions.

One con that comes to mind is that they don't have as many integrations as other platforms but that can come with time as they are still growing. ; )

We are able to create Transparency within our Team Inboxes and have analytics for accountability.

Collaboration with teams and the ability to schedule specific times to follow up and prioritize your daily tasks is extremely helpful. It allows me to triage my morning emails.

Graphics and Tables are still difficult to manage

Being able to collaborate with colleagues on projects and emails is a new way of working that would be hard to let go of, now.

You can tag your mail really quickly, mentioning collègues instead of forwarding

I don’t know how to put it in french, not easy to find out

Quick answers to mail Smart organisation

Most of all I like your approach around zero inbox technique. Before the Front it was never easy to clear all emails. Now I can do it easily.

I'd like to see more integrations. Most of all with CalDav calendars. Not all of your users using Google Cal or Office 365.

I'm decreased my answer time and emails now less often fall through the cracks.

The ability to comment in other team members for advice and to share drafts quickly and easily.

Sometimes it can be difficult to reply to an email high up in a chain, as you cannot see what you are typing while you reply.

Quicker and easier communication between different teams

In this busy world it is very difficult to manage your work flow along with maintain the client relations because they are the main source which contributes in the growth of any organization. Because of your job nature we have to deal with numerous emails and it was very difficult for us to organize them and to make sure that we do not skip any email, because every client relation is important. I really appreciate its services.

It is very costly in price also the interface is not so simple and I really wanted if templates were available along with various email formats , so that it could carry out marketing too.

Thanks to this software ‘FRONT’ which has taught us how to email in true sense, it has taken us one step ahead in building the customer relation and covering the communication barrier. Now we can easily keep the eye on all emails and our other team members can also reply on our behalf, to get in touch with client, first this has reduced the workload and brought us together to bring best out of team work.

I like the app that connects to my phone so if I am away from the office I can still receive notes and emails

Not much to dislike, as I am still learning all that this program can do

Sometimes I can't figure out the calendar but I am sure that it is a user problem not a program issue. I like how things can be archived and recalled at my fingertips.

I like using sequences, they way that I can organize my emails using labels, canned responses and dynamic texts

Sometimes I can't find the received emails in my inbox, also I can't do research in sequence

Reaching out to several contacts while keeping my inbox organized

The web interface is simple and easy to use

We struggle with email deliverability - though I'm not sure this is Front's fault.

We use Front to manage our shared email inboxes.

The ability to have conversations, tag team members, and upload supporting documents to existing email threads and ongoing communications is very useful for team to execute on outstanding items. Being able to tag and label emails and organize team inboxes is also great. The transparency into all of the teams communications is helpful for our customer based services. Especially for when team members are out of the office or working remotely. Good way to have a sense of all of the information and things that are going on during day to day workflows / operations.

Inability to get more granular on segmenting email communication when there are multiple threads and lines of communication for a given deal. I work D2C, so we have a large number of individual deals with 10 different email threads, but creating a new custom label for each deal is a little time intensive and clutters the labels. Archiving emails and then finding them again is a little tricky. Also when archiving emails on front in shared inboxes, the emails disappear from the entire team's view which is sometimes a little tricky. People are worried to close out conversations that other people are assigned to, leaving things somewhat open ended longer than necessary.

Team based solutions. We are able to loop in the right person to the right thread without having to have a separate conversation to provide context and all of the necessary resources to actually solve the problem at hand.

- Team cooperation - Rules for e-mails and sequences - Wonderfull Native Apps - Excellent, very helpful support team - A lot of easy to use functionalities which makes everyday work much faster - A lot of other benefits, there are a lot of them

- It does not offer spam filtering - The analytics section could offer more insights

- Increase in Customer support quality (response rate/time, cooperation etc.) - Easy cooperation between team members - Inbox zero - Many many more

The ease of exchanging convo w/o having to type and send emails is critical. Also, being able to hold discussions, assign cases, and manage multiple inboxes has proven very beneficial to the speed of our growth. Update: We have now moved to using Salesforce and I cab still say that the format of Front is more visually pleasing.

I'm quite shortcut-oriented, and while Front does offer many shortcuts, I would like to see a few more especially when actually typing text. Adding bulleted lists and auto formatting are among these desired shortcuts.

The first notable problem is being able to track which team member was assigned which case. It eliminates the need for a tracking document/software for this purpose. The issue of keeping centralized notes is eliminated with the ability to write internal notes directly in the email chains.

Front enables you to communicate with coworkers about emails without forwarding. The canned responses are super helpful for the team to be able to communicate to clients with right information. It integrates well with Outlook.

The mobile app doesn't have the calendar feature. When adding an event to the calendar, it assumes you are referring to the open email in front and populates the calendar template with the information in the email. This isn't necessarily the case when putting a meeting on the calendar.

More efficient and effective communications among team members

I really like the Rules, Auto-tag & Archive features. That's a big time saver.

I hate that I'm limited to 100 visible tags. I have a specific filing system where many things are nested. It's highly inconvenient that I can't view everything I want to view in my workspace as a shortcut because I've hit the limit.

No longer have to file multiple copies of the same message in different folders. I can autotag them & easily find them based on any of my search criteria. It's a time saver.

Ability to manage 5 email boxes in one place.

The seach is better but sometimes I struggle to find archived emails particularly if there are many similar.

Like leaving internal comments on emails and sending 'canned' responses saves lots of time. Also like being able to snooze emails and make them pop back into my inbox at a particular time or date when I am ready for them.

To addd comment and assign an email to someone

I dislike the front end of the software.

Nothing

Adding comments/notes is super helpful not only across teams but if you want to be reminded of specific context to an email/task. Tagging instead of forwarding also is super useful especially when dealing with full inboxes. Lastly, archiving also gets the job done in making sure that inboxes are kept low but not deleting the emails.

1) Not being able to create personal folders/tags if using a team inbox. 2) If managing two inboxes, one action done on the next doesn't reflect/follow on the other inbox (ex: archiving emails).

Keeping inboxes low and team communication tasks.

Front takes all the most essential and critical functionality points that the modern business employee needs in an email application, and makes them more streamlined and accessible.

You have to dig a bit to get full visibility of what's gone back and forth in the communication stream.

The biggest benefit is the collaboration it allows between coworkers.

Clean formatting and UX. Cool to have SMS capabilities as an alternative to email only. Probably don use all of the functionality to the extent of its capabilities but i do like the comment section which helps to avoid sending emails intra-office

Organization of Archived folders, emails and SMS. Should be broken out much more clearly. Searching for SMS is tough unless you put a (1) in front of the phone number. It would be helpful to have a webinar on workflow optimization and best practices with regards to searching archived folders.

Getting in touch with more people via sms allows me to get in touch with new prospects quicker

I like the simplicity of use and it's very easy to configure Front and create rules.

The limit of shared inboxes, we can't personalize the UI by moving the inboxes.

Front have resolved many problem, like the management of shared inboxes, live chat on website. The benefits that we realize are Time, we are faster to answer our email and in the chat due to the simplicity to have the chat and email in the same page.

I like the fact we can share incoming mails to let the most capable of answering the fastest do it first.

So far it's not possible to create @ that refers to a group of people, colleagues, users.

We are more fast answering questions, mails, resolving client issues. We can share easily best practices, templates or informations.

I love the instant-messaging type feature below emails. It makes it very easy to communicate and strategize with team members about client emails.

I don't love the fact that, once you're roped into a conversation, you continue getting notified about it, even if it isn't necessarily relevant to you anymore. I haven't figured out how to turn off notifications once I've been tagged on an email, even if my involvement is no longer needed. It creates some distractions and clutter in my inbox. I don't love the look and function of the calendar.

We're solving problems of keeping communication all in one place. I love how it streamlines everything. The snooze and tagging features have a great interface and are easy to use.