Front Reviews & Product Details

The comments, the send later option, the snooze options, the fact that we can share personal emails between teams without the need of actually adding a new email into the chain

That sometimes can be a bit slow if I do not have a super good wifi signal

I love that we have shared inboxes; when someone is out of the office, there´s no need to re-sending emails since everything is in the shared inbox

You can see who has read your emails and can filter the emails as per your requirements. For ex- emails having attachemnts only.

There is nothing that I dislike about Front

Easy for communication and tracking the emails with so many facilities like snooze, mute, urgent tags etc

I like that I can put emails in a "tagged" area and make my emails more organized.

So far, I have not noticed anything that I dislike with Front. Everything has been very user-friendly so far.

I use Front every day for my job. It helps me contact my representatives, and I love being able to link a URL.

Highly intuitive and transparent team collaboration. The real-time messaging and email draft sharing make it easy for everyone to be on the same page before sending out an email.

Lack of Grammarly integration. Sequences are ok but could improve.

Visibility across multiple people and multiple teams (such as sales and support) so that there is unified, cohesive communication with our customers.

I love how easy it is to collaborate with my colleagues!

I used to dislike the amount of features Front provided, but Front has added to their toolbelt and mitigated the need to look elsewhere.

We can communicate more efficiently as well as effectively, both within our team and with customers.

I like the snooze feature and the team inboxes. I also think notifications are an effective tool.

I liked having folders with other email providers. Front doesn't use folders but rather tags.

I don't ever miss an email or forget to follow up on an email sent, due to the snooze feature.

You can access multiple emails at a time. Fast communication.

Would love to have different backgrounds

Creating groups and sharing works we are working on. Easy to handle all the issue internally. It is really easy to solve issues for Accounting department where each day facing dozens of issues.

I like how our internal team can share and comment on client emails without having to forward or cc each other. Allows for a much more unified and less confusing email interaction with clients.

Front could do a better job screening for spam and reporting spam, but I understand this is a tough issue to solve

The Front inbox features really help organize our teams inboxes and share client messages in a simple fashion.

I like the security it always has and asks permission before opening attachments

I do not have any dislikes on the front to be honest

i am able to do multiple things at once and share any emails with management simply by @ them on my email i can assign emails directly to me and others if needed

It's so easy to assign emails to people. My company uses a lot of shared email addresses that multiple people manage. It's been so nice being able to assign emails and archive when the issue at hand is taken are of!

Some people on the receiveing end of emails have been seeing duplicate emails. I believe we actually have gotten a handle on this recently.

Managing shared inboxes, organization is also seamless with tagging of emails.

The ability to receive SMS messages makes the platform nice and easy to use.

When you go to try and send a message, but then it cancels out and you have to retype the message.

Ability to access it from your phone in case your computer freezes up or you lose connection.

Tagging, assigning, round-robin & OOO delegation, Meeting email response time goals while working in a fast-paced inbound call center is tricky. The tools FRont offers make it less challenging to balance both. transparent

Wish that we could access analytics for staff emails assigned to or handled by us through the shared inbox. Data and numbers help me get outta my head when the workload gets daunting. I don't have admin permissions as a staff member, and although management hasn't brought it up (no news is good news). It can help me set reasonable expectations of what productivity looks like for me.

In the event business, working with a skeleton crew in a post-vaccine world. My employer prides itself on excellent customer service and efficiency, this is how we stand out from competitors - Front is crucial as we continue to meet + exceed customer standards without the additonal support.

The ability to collaborate on conversations internally across the team simplifies and expedites team efficiency.

The meeting scheduling links experienced a downgrade after Meetingbird was deprecated.

The ability to collaborate with teammates. Improved resolution time.

Being able to tag my colleagues to see any email thread without needing to forward it! We always say that we didn't know what in the world we did before front. It makes having a half remote team super easy and allows for easy, clear, and concise communication between the staff at our shop and our office staff!

Only thing that I could say is no dark mode.

With front we can use teamwork to work on complex email responses. Front has allowed our communication with customers to improve massively. Furthermore, when our staff at the shop reply to an email it's easy for everyone to see!

Easy of use that syncs to app and computer @mentioning accountability and visability

that the calendar is NOT on my phone/app

Accountability. Ability for people to take time off by assignment of inboxes

I like that we are able to send out emails to different bank partners using corresponding emails. I think it's really organized and neat

As of right now, there's nothing I have to complain about

I actually have nothing I am trying to solve with Front, I have not had any issues since we started using this platform

The ability to share emails internally and notate them is invaluable, and the user interface is clean and pretty.

There's no dark mode :( My retinas, they burn.

Communication between teams that use Front is way easier, and having a clear trail of communication between internal team members and external clients is fantastic.

Front is ultimately an email client for me. Things are kept nice and simple, and you're still working with what you know - email. But the power of being able to hold conversations inline, share threads and inboxes with colleagues, and delegate inquiries to the right people makes email a much more pleasant and powerful experience, and the team is certainly more productive for it.

It's not the cheapest platform, and there's perhaps quite a lot of functionality in there that's hard to get at and understand how it can best help you.

Keeping multiple teams across inbound threads, letting the technical teams provide insight and answers into discussions to give the sales team everything they need.

taggs ,rules, speed and comments to talk with customers and colleages

At the begining is too dificult to learn to use

A lot of problems, principally the organitation

I never thought I would find a better mail app than MS Outlook, but Front has become my mail app of choice.

The only dislike so far is the right click to spell check disappears sometimes, and I have to restart the app, but I will happily do that to use Front.

Front-end email app with template features works perfectly with Gmail.