Zoho Desk Logo
Zoho Desk
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4.4

| Starting at

$20

Per Month

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Zoho Desk Reviews & Product Details

Zoho Desk Overview

What is Zoho Desk?

Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer mood and sentiment. Such smart solutions are coupled with auto-tags for tickets. You can also send automated notifications concerning ticket progress, assign tickets to specific agents, and update records via the platform.

Zoho Desk Categories on Findstack:
Zoho Desk Logo
Zoho Desk

Starting at $20

Per Month

Try for free

Zoho Desk Pros and Cons

Pros

  • There are plenty of reporting features that provide customer insights and agent performance data
  • A range of templates are available to help you respond to customers quickly and effectively
  • You get real-time insights into support operations
  • There’s a good free plan for new users

Cons

  • The wealth of features on offer can make it harder for beginners to pick up the software.

Zoho Desk Product Details

Features

Attachments/Screencasts

Automated Response

Customer Portal

Customer/Contact Database

Customization

Dashboards

Email To Case

Reporting

SLA management

Ticket Collaboration

Ticket Creation User Experience

Ticket Response User Experience

User, Role, and Access Management

Workflow

Deployment

Cloud, SaaS, Web-Based

Languages Supported

Arabic

Chinese (Simplified)

Danish

Dutch

English

English & French

German

Hindi

Indonesian

Italian

Polish

Romania

Romanian

Russian

Swedish

Market Segments

Enterprise

Mid Market

Small Business

Zoho Desk Pricing

Pricing details:

Standard

$20

Per Month

Learn more

Professional

$35

Per Month

Learn more

Enterprise

$50

Per Month

Learn more

Zoho Desk Media

Zoho Desk Videos
Building Blocks of Guided Conversation | Zoho Desk
Zoho Desk Images

Zoho Desk Alternatives and Competitors

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