Zoho Desk
4.4

| Starting at

$20

Per Month

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Zoho Desk Reviews & Product Details

Zoho Desk Overview

What is Zoho Desk?

Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer mood and sentiment. Such smart solutions are coupled with auto-tags for tickets. You can also send automated notifications concerning ticket progress, assign tickets to specific agents, and update records via the platform.

Zoho Desk Categories on Findstack:
Zoho Desk

Starting at $20

Per Month

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Zoho Desk Pros and Cons

Pros

  • There are plenty of reporting features that provide customer insights and agent performance data
  • A range of templates are available to help you respond to customers quickly and effectively
  • You get real-time insights into support operations
  • There’s a good free plan for new users

Cons

  • The wealth of features on offer can make it harder for beginners to pick up the software.

Zoho Desk Pricing

Standard

$20

Per Month

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Professional

$35

Per Month

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Enterprise

$50

Per Month

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Company Details

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Zoho Desk Technical Details

Deployment

Cloud, SaaS, Web-Based

Languages Supported

Arabic

Chinese (Simplified)

Danish

Dutch

English

English & French

German

Hindi

Indonesian

Italian

Polish

Romania

Romanian

Russian

Swedish

Market Segments

Enterprise

Mid Market

Small Business

Zoho Desk Alternatives and Competitors

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