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Zoho Desk Reviews & Product Details
Zoho Desk Overview
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer mood and sentiment. Such smart solutions are coupled with auto-tags for tickets. You can also send automated notifications concerning ticket progress, assign tickets to specific agents, and update records via the platform.
Zoho Desk Pros and Cons
Pros
- There are plenty of reporting features that provide customer insights and agent performance data
- A range of templates are available to help you respond to customers quickly and effectively
- You get real-time insights into support operations
- There’s a good free plan for new users
Cons
- The wealth of features on offer can make it harder for beginners to pick up the software.
Zoho Desk Product Details
Features
Attachments/Screencasts
Automated Response
Customer Portal
Customer/Contact Database
Customization
Dashboards
Email To Case
Reporting
SLA management
Ticket Collaboration
Ticket Creation User Experience
Ticket Response User Experience
User, Role, and Access Management
Workflow
Deployment
Cloud, SaaS, Web-Based
Languages Supported
Arabic
Chinese (Simplified)
Danish
Dutch
English
English & French
German
Hindi
Indonesian
Italian
Polish
Romania
Romanian
Russian
Swedish
Market Segments
Enterprise
Mid Market
Small Business
Zoho Desk Pricing
Pricing details:
Standard
Professional
Enterprise
Zoho Desk Media
Zoho Desk Videos
Zoho Desk Images
Zoho Desk Alternatives and Competitors
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