Zoho Desk Reviews & Product Details

My experience was a intuitive way configure our attend processes

Not have much integration with other saas solutions.

Take control of our supporting customer needs.

Blueprint feature - i like the functionality of Blueprint

Due dates cannot be set using business hours.

Creation of tickets and assignment of those tickets to respective stake holders. And Tracking of Tickets based on status.

Clearly a very well-rounded product with a great depth of features and an excellent interface.

I wish there was an ability to segregate ticket groups within the UI efficiently and maintain them with separate dedicated emails based on their category. This appears to be possible using Departments in the pro version to some extent.

Manage our messaging for our sales and support channels.

Zoho is very user-friendly and easy to navigate.

The UI could be set up differently to help some features "pop" a little more to make their presence known.

Organization across multiple shared inboxes and monitoring employee productivity

Su interface, los reportes, la aplicacion movil y la comunicacion con los usuarios

Lo dificil que puede llegar a encontrar la configuracion de algunas opciones

no se tenia control sobre los soportes que solicitaban al departamento de IT, con esta aplicacion se lleva un control sobre estos asi como la asignacion a los diferentes tecnicos que se tiene en la empresa

The user interface is very intuitive, pretty and interactive.

Getting a contact's forename and surname out of an incoming email is complicated.

Zoho Desk is helping us respond to our customers quicker and avoid agent collision.

Ease of use and friendly UI. Integration with other Intranets is very good.

The fact that you do not have face to face support or at least someone that you can call.

Allows me to keep track of work and progression. Helps with organization.

Helps keep my business organized and easy to track the things i need to do and send out on a daily basis

would be nice to be able to track inventory a bit better

Keeping track of tickets for me at great and highly rated way.

How they give so many excellent services completely free! Their free products help out someone like myself who is just starting a business.

Nothing, I love it and will always recommend it

Zoho enables me to keep track of all incoming emails and forward them to the right destinations

Ticket assignment system which I need most is the best

nothing but i CAN SAY price could be lower

STUDENTS ASK FOR HELP IN ACADEMIC MATTER

The automatic integration in most services and system si incredible. Interconnecting several sources with ease and simply being able to track all of the info in a few simple clicks is great

Not the best documentation for front-end API integration, sadly. Connecting the ASAP interface via web browser avoiding CORS hickups was a bit of a mess, but in general that was the only issue.

We are using the platform for a deep B2B ticketing system, integrated with the issues on the platform and enabling us to track where problems come from and how issues are generated.

the help center works very fast, its customization is also easy.

As of now I have not been able to utilize the automation fully, i find it little complex

My on field users who directly connect with end users raise tickets on their behalf, and those are addressed in the realtime.

The user interface is really good, where everything is at your fingertips. The customizability is phenomenal where everything can be set up according to your liking. Keyboard shortcuts and global search are also extremely helpful.

There are a lot of links to marketplace which aren't free, and no way to turn them off. This can be confusing to some agents using the system.

Zoho Desk will be set up as our primary customer service help desk. We'll primarily use the email channel initially, and plan to look into additional channels to complete our customer service experience.

We were searching for a HIPPA-compliant help desk to service multiple departments within our agency. We found that with the professional plan on Zoho Desk. Zoho Desk has the look and feel of the more expensive help desks with features that are superior to those more expensive products.

I have not found any issues that would cause me to dislike Zoho Desk. They are missing a critical marketing niche with healthcare agencies that need a HIPPA compliant help desk product.

Zoho Desk is a HIPPA-compliant help desk solution that will sign a BAA with our agency. The price per feature can not be beaten.

One of the standout features of Zoho Desk is its powerful automation capabilities. The platform offers a range of automation options, from routing tickets to the appropriate team member to automatically responding to common customer inquiries. This saves businesses time and ensures that customers receive prompt, accurate responses to their inquiries.

The pricing structure, is not particularly for affordable for small businesses with larger teams or more complex needs.

Zoho Desk's automation capabilities is helping our hospitality business streamline our support operations by automatically assigning tasks and escalating tickets based on priority or severity. This reduces the workload on support staff, allowing them to focus on providing exceptional service to guests.

Helped us answer customers in a timely matter! The set up was easy! Implementation was easy. The interface is nice to use and has tons of features. Helped improve our Customer Service and turnaround time in answering our customers' questions.

Pricing is a little confusing, but the actual price is very reasonable overall. Other than that, our experience has been very rewarding!

Zoho Desk helped solve our messy system of a shared inbox where customer requests were all collected. We pulled from there and tried to get back to every customer. Unfortunately, with no organization, many customers went unassisted. Zoho Desk has helped us conquer our Customer Service issues!

I really liked this tool a lot for managing tasks for my clients.

Nothing yet! I'm really enjoying the platform.

Zoho is helping me keep track of tasks.

The user interface makes learning the system easy. The configuration options seem to be unlimited and will allow us to mature our customer service operations considerably and scale with our growth over time. We are looking to use the system to manage all customer inquiries for our 18 retail locations.

I haven't run into any major roadblocks yet. There are a few improvements that I think would help in regard to permissions for light agents, but there are certainly ways around the limitations without requiring individuals who will only interface with the system a few times a month to have a full agent license.

Zoho Desk should add a level of accountability to our overall operations to ensure that not only are customer inquiries addressed timely, but also that any internal follow-up is addressed.

Zoho Desk is a feature-rich customer support tool that offers a solution to our needs for a support ticketing system. It also includes an online support portal, options for live chat, self-service and the ability to integrate with their CRM solution.

We are new to the product but have found nothing to this point that we dislike about the tool.

We were using a paper-based system with email as our collaboration method. Now, we have a centralized, web-based solution to capture and effectively share all of our customer support-related information.

I like that you can create support sites, live chat with customers and setup is easy

Overall account administrations could be simpler.

Rather than setting up multiple streams for helpdesk support. I can integrate everything into one application here.