Zoho Desk vs Help Scout

Take a look at how Zoho Desk and Help Scout stack up against each other across pricing, features, and support using feedback from real users like yourself. Zoho Desk scores 4.4 out of 5 from 5205 reviews, while Help Scout has been rated 4.4 out of 5 from 401 reviews.
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Zoho Desk Logo

Zoho Desk

4.4
(5,205)
Help Scout Logo

Help Scout

4.4
(401)
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At a Glance
Zoho Desk Logo
Zoho Desk
Starting at:
$20.00/month
Help Scout Logo
Help Scout
Starting at:
$25.00/month
Overview
Zoho Desk Logo
Zoho Desk
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer m... Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Zoho Desk
View 6 images
Zoho Desk Screenshots
Help Scout Logo
Help Scout
Help Scout gives growing businesses everything they need to deliver world class customer support in one simple, scalable platform. Learn more
Capabilities
  • AI Enabled
  • API Available
  • Open Source
  • CLI Available
Images
Help Scout
View 5 images
Help Scout Screenshots
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Pricing
Zoho Desk Logo
Zoho Desk
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$20.00
/ month
Professional
$35.00
/ month
Enterprise
$50.00
/ month
See all pricing
Help Scout Logo
Help Scout
Free trial available
Free plan available
Billing type Recurring Subscription
Standard
$25.00
/ month
Plus
$50.00
/ month
Pro
Contact Us
See all pricing
Pros and Cons
Zoho Desk Logo
Zoho Desk
Pros
  • There are plenty of reporting features that provide customer insights and agent performance data
  • A range of templates are available to help you respond to customers quickly and effectively
  • You get real-time insights into support operations
  • There’s a good free plan for new users
Cons
  • The wealth of features on offer can make it harder for beginners to pick up the software.
Help Scout Logo
Help Scout
Pros

Not enough data available.

Cons

Not enough data available.

Reviewer's Segments
Zoho Desk Logo
Zoho Desk
Small Business
71.7%
Mid Market
24.65%
Enterprise
3.65%
Help Scout Logo
Help Scout
Small Business
61.85%
Mid Market
33.17%
Enterprise
4.99%
Deployment
Zoho Desk Logo
Zoho Desk
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Help Scout Logo
Help Scout
  • Cloud based
  • Desktop based
  • Mobile based
  • On-premise
Support
Zoho Desk Logo
Zoho Desk
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Help Scout Logo
Help Scout
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
Zoho Desk Logo
Zoho Desk
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Help Scout Logo
Help Scout
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Integrations
Zoho Desk Logo
Zoho Desk
Total integrations: 27
  • Adobe Connect
  • Agile CRM
  • Asana
  • Bigin by Zoho CRM
  • Clearbit
  • Close
  • CloudTalk
  • Gmail
  • GoTo Connect
  • Google Workspace
  • Grammarly
  • Helpdesk
  • Intuit Mailchimp
  • Jira
  • Kinsta
  • OnePageCRM
  • PartnerStack
  • Pinecone
  • Provide Support Live Chat
  • Ring Central
  • SurveyMonkey
  • TeamViewer
  • Testimonial
  • Zoho Assist
  • Zoho Bookings
  • Zoho Cliq
  • Zoho Creator
  • Zoho Flow
  • Zoho Forms
  • Zoho Marketing Automation
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • Zoho Sprints
  • Zoho Subscriptions
  • Zoho Vault
  • Zowie
Help Scout Logo
Help Scout
Total integrations: 13
  • Adobe Connect
  • Agile CRM
  • Asana
  • Bigin by Zoho CRM
  • Clearbit
  • Close
  • CloudTalk
  • Gmail
  • GoTo Connect
  • Google Workspace
  • Grammarly
  • Helpdesk
  • Intuit Mailchimp
  • Jira
  • Kinsta
  • OnePageCRM
  • PartnerStack
  • Pinecone
  • Provide Support Live Chat
  • Ring Central
  • SurveyMonkey
  • TeamViewer
  • Testimonial
  • Zoho Assist
  • Zoho Bookings
  • Zoho Cliq
  • Zoho Creator
  • Zoho Flow
  • Zoho Forms
  • Zoho Marketing Automation
  • Zoho Projects
  • Zoho Sign
  • Zoho Social
  • Zoho Sprints
  • Zoho Subscriptions
  • Zoho Vault
  • Zowie
Top Alternatives
Zoho Desk Logo
Zoho Desk
See all alternatives
Help Scout Logo
Help Scout
See all alternatives
Company Details
Zoho Desk Logo
Zoho Desk
  • By Zoho Corporation
  • Located in Chennai, Tamil Nadu
  • Founded in 2000
Help Scout Logo
Help Scout
  • By Help Scout Inc.
  • Located in Boston, MA, USA
  • Founded in 2011