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SupportBee
4.2
( 5 )
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5.0
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At a Glance
Overview
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer m... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
SupportBee is a help desk software designed to streamline customer support operations for businesses. It offers a shared inbox for teams, enabling seamless collaboration and efficient ticket management. The platform includes features like automation, knowledge base management, and customer feedba... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$20.00
/ month
Professional
$35.00
/ month
Enterprise
$50.00
/ month
No pricing information available
Pros and Cons
- There are plenty of reporting features that provide customer insights and agent performance data
- A range of templates are available to help you respond to customers quickly and effectively
- You get real-time insights into support operations
- There’s a good free plan for new users
- The wealth of features on offer can make it harder for beginners to pick up the software.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
71.7%
Mid Market
24.65%
Enterprise
3.65%
Small Business
60.0%
Mid Market
20.0%
Enterprise
20.0%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
27
- Adobe Connect
- Agile CRM
- Asana
- Bigin by Zoho CRM
- Bitbucket
- Breeze
- Capsule CRM
- Clearbit
- Flowdock
- FreshBooks
- GitHub
- GoTo Connect
- Google Workspace
- Grammarly
- Harvest
- Helpdesk
- Highrise
- HubSpot
- Intercom
- Intuit Mailchimp
- Jira
- Kanbanery
- Pinecone
- Pipedrive
- Pivotal Tracker
- Planbox
- Podio
- Redbooth
- Redmine
- Ring Central
- Sprintly
- Streak
- SurveyMonkey
- TeamViewer
- Teamwork
- Trello
- Yammer
- Zoho Assist
- Zoho Bookings
- Zoho CRM
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Marketing Automation
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- Zoho Subscriptions
- Zoho Vault
Total integrations:
24
- Adobe Connect
- Agile CRM
- Asana
- Bigin by Zoho CRM
- Bitbucket
- Breeze
- Capsule CRM
- Clearbit
- Flowdock
- FreshBooks
- GitHub
- GoTo Connect
- Google Workspace
- Grammarly
- Harvest
- Helpdesk
- Highrise
- HubSpot
- Intercom
- Intuit Mailchimp
- Jira
- Kanbanery
- Pinecone
- Pipedrive
- Pivotal Tracker
- Planbox
- Podio
- Redbooth
- Redmine
- Ring Central
- Sprintly
- Streak
- SurveyMonkey
- TeamViewer
- Teamwork
- Trello
- Yammer
- Zoho Assist
- Zoho Bookings
- Zoho CRM
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Marketing Automation
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- Zoho Subscriptions
- Zoho Vault
Top Alternatives
Categories
Common categories include: Help Desk Software.
