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Zoho Desk Reviews & Product Details
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer mood and sentiment. Such smart solutions are coupled with auto-tags for tickets. You can also send automated notifications concerning ticket progress, assign tickets to specific agents, and update records via the platform.
| Company | Zoho Corporation |
|---|---|
| Year founded | 2000 |
| Company size | 10,001+ employees |
| Headquarters | Chennai, Tamil Nadu |
| Social Media |
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| Capabilities |
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| Segment |
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| Deployment | Cloud / SaaS / Web-Based, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Zoho Desk Pros and Cons
- There are plenty of reporting features that provide customer insights and agent performance data
- A range of templates are available to help you respond to customers quickly and effectively
- You get real-time insights into support operations
- There’s a good free plan for new users
- The wealth of features on offer can make it harder for beginners to pick up the software.
The functionality is almost endless, there wasn't a feature that we checked and looked for and knew it was what we were looking for and suited our needs and we didn't find it, and whatever we didn't find, the support team patiently helped us and took control of the computer to explain and assist us
The system is a bit complicated because of its multiple functionalities and it is also connected and interfaces with other ZOHO systems so that sometimes it is confusing
Improve and optimize our customer service in the company
La facilidad de poder trabajar en plataformas simultáneas
Que no se puede integrar directamente con el sistema de correos de Google Work Space
Poder monitorear con mayor atención los requerimientos de mis usuarios.
All the features needed for a customer service helpdesk are included and the system is intutave to use.
Since there are so many features, at first, it can be daunting but there are ample self help articles and tutorials from Zoho to guide you.
The ability to quickly and efficiently address donor issues and track progress of the issue through the organizational ecosphere.
I've been impressed by how easy it is to configure Zoho Desk initially, integrate it with the necessary features, and get a new IT Consultancy and Systems Integration company up and running. My customers have loved the new addition to my company.
So far, I don't have anything negative to say.
As the sole owner and employee, with support from college interns, it's easy to turn support agents on/off. My customers love having their knowledge base to access pertinent setup information.
The reporting feature and categorization is very good and well organized.It was also very easy to implement. the customer support is excellent . the intergration was very easy to intergrate, also we use it frequently
Nothing for now everything work very well
It is solving our customer reporting problem.previously it was hard to get a report for all customer complaint but now with zoho desk we have been able to resolve that
Zoho Desk allows our teams to house all client information, needs, questions and tickets in one place. It will be easy to implement and train users since Zoho in-house training materials and user friendly and supportive. Our teams will use Zoho Desk every day and it will be an integral part of their roles. Zoho One will allow us to use all features offered by Zoho. We can't wait to get this going!
We haven't found anything yet that we don't like.
Zoho Desk is solving the problem of having multiple systems to house our CRM, client communications, call desk features and records. Now we will have a one-stop shop!
We tested many solutions and Zoho is the one we will be choosing. It fits all our needs and at a price we can afford.
Having to learn a new system and let our employees adapt to it will be the biggest challenge.
Centralizing all customer support requests under one system.
the integrations with others services and other platforms
so far I haven't found anything I dislike.
helps me to channel the requests of my clients and to be able to keep the requests organized.
Zoho desk is very intuitive and very easy to use, i love it, the dashboard, customer support, everything
Well nothing really but I wish it had AI features in the portal design, it would be very good.
Zoho desk greatly reduces the stress and pressure on my customer support operators in different ways, especially the multi channel chat routing and knowledgebase
it makes the work very easy the multiple module system also helps to keeps data in different verticals at ease
the filter side is complex sometime, I think that can be made easy using different UI UX
is helping us to keep a track of every client and reach out to them at right time, segmentation is also really great