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Deskxpand
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At a Glance
Overview
Zoho Desk is a longstanding name in its category that offers feature rich automation tools that help make your agents job easier and more efficient. One of their most lauded features includes an AI assistant that can identity repeated keywords and opinions in customers’ text to analyze customer m... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Contact DeskXpand for helpdesk solutions that enhance your business relationship with clients and increase revenues. Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Standard
$20.00
/ month
Professional
$35.00
/ month
Enterprise
$50.00
/ month
No pricing information available
Pros and Cons
- There are plenty of reporting features that provide customer insights and agent performance data
- A range of templates are available to help you respond to customers quickly and effectively
- You get real-time insights into support operations
- There’s a good free plan for new users
- The wealth of features on offer can make it harder for beginners to pick up the software.
Not enough data available.
Not enough data available.
Reviewer's Segments
Small Business
71.7%
Mid Market
24.65%
Enterprise
3.65%
Insufficient data to show segment split
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
27
- Adobe Connect
- Asana
- Bigin by Zoho CRM
- Clearbit
- Freshdesk
- GoTo Connect
- Google Workspace
- Grammarly
- Helpdesk
- HubSpot
- Intercom
- Intuit Mailchimp
- Jira
- Microsoft Teams
- Pinecone
- Pipedrive
- Ring Central
- Slack
- Stripe
- SurveyMonkey
- TeamViewer
- Trello
- Twilio
- Zapier
- Zendesk
- Zoho Assist
- Zoho Bookings
- Zoho CRM
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Marketing Automation
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- Zoho Subscriptions
- Zoho Vault
Total integrations:
15
- Adobe Connect
- Asana
- Bigin by Zoho CRM
- Clearbit
- Freshdesk
- GoTo Connect
- Google Workspace
- Grammarly
- Helpdesk
- HubSpot
- Intercom
- Intuit Mailchimp
- Jira
- Microsoft Teams
- Pinecone
- Pipedrive
- Ring Central
- Slack
- Stripe
- SurveyMonkey
- TeamViewer
- Trello
- Twilio
- Zapier
- Zendesk
- Zoho Assist
- Zoho Bookings
- Zoho CRM
- Zoho Cliq
- Zoho Creator
- Zoho Flow
- Zoho Forms
- Zoho Marketing Automation
- Zoho Projects
- Zoho Sign
- Zoho Social
- Zoho Sprints
- Zoho Subscriptions
- Zoho Vault
Top Alternatives
Categories
Company Details
- By Zoho Corporation
- Located in Chennai, Tamil Nadu
- Founded in 2000
- By Biztech Consulting & Solutions
- Located in Ahmedabad, Gujarat, India
- Founded in 2006
