Gorgias Reviews & Product Details

Great way to communicate with customers and provide management with reporting.

Too many tutorials. Too much information can be overwhelming.

Providing customer service easily and effectively.

It is friendly to use, and easy to learn, I also like that there are tutorials so can be better to learn.

Sometimes it's a bit confusing, But with practice it's better

I am trying to understand how does it work the responses from customers.

The integration option that allows optimization.

Outages that ofter interrupt the daily tasks.

Being able to work with emails, chats and Social media all with the same platform.

Very beginner friendly interface, easy to use!

Sometimes it glitches out but nothing big other than that I have no complaints

Getting to answer customers in real time

The wealth of features and automation options have completely revolutionized the way that my team and I tackle our inboxes.

I don't have any major dislikes, though I would love to see more application support for different apps that we use.

Gorgias allows us to manage and engage with customer orders in an easy, centralized way where we can quickly and effectively address issues and resolve them promptly.

Gorgias has been one of the best applications we implemented on our company. It gets us to see all customer service under one app and it improved our response rate across all customer service platforms.

SO far I can not think of one thing I do not like about "gorgias".

it is creating more time for us to focus on other parts of the business. By having it all in one app, we solve the issues faster, we generate more sales through customer service and we have better reporting on repairs/customer service issues vs custom order requests.

I like that a customer service needs can be handled in one place from email.inquirires to love chat

My only dislike is that we canf set the time to mtiple tome zones when doing business in multiple countries

Gorgias has been a lifesaver for my teams because it allows us to view and aolve customer services issues across our company in multiple countries. I personally benefit because my teams are all on the same page and all.communocation is in one place and transparent

Gorgias is very intuitive and I love that it looks like an email box. The integration with other apps saves me so much time! Much more user friendly than others I've used.

No complaints so far, when there's an issue they address it right away.

I am able to process customer service tickets much faster without having to application jump which is such a time saving feature.

How much time it saves our team members and how user friendly it is

I still have to use shopify for certain actions

We can easily view orders right from the emails we're reading which saves time verifying information and answering emails

I love the simplicity of the system and how easy it is to use. I can train new team members very quickly so we can scale as needed.

I wish the chat widget could search the FAQs page while a customer is typing into it.

I have been able to combine multiple communication channels into one place which helps to streamline our processes. I was able to shut down multiple platforms and apps as well. I have even set up our B2B Sales team in Gorgias allowing us to save even more resources and monitor everything in one place.

Gorgias has a more organized view and includes emojis, mostly easy integrations

It is easy to lose tickets that have been opened back up and assigned to another agent

Helping agents solve tickets faster with BigCommerce and Yotpo integration, organized tags

Pulls all conversation channels into one place which is easy to monitor. Great for managing staff members too.

Not the cheapest bit of software, but cost is outweighed significantly by benefits and time saved.

Keeping on top of customer conversations across multiple platorms. Managing customers and orders in a single place.

Gorgias has a robust integration with Shopify along with many other platforms in our tech stack. In doing so, it allows for quick and easy ticket resolution. Additionally, the Gorgias rules and macros that can be built saves our team hundreds of man hours.

There aren't too many Gorgias downsides to be honest. It's very customizable to fit our needs. If I had to pick something, I'd say the initial setup for rules and automations can be a bit robust.

Solving customer inquiries in a timely manner, in as little touches as possible. Gorgias allows for this process along with strong reporting and KPI metrics to continually improve.

I've used Gorgias in two different support centers. In both instances, the onboarding was seamless and getting up and running with the platform was easy! The Shopify integration is amazing and saves a lot of time. Highly recommend Gorgias!! The Gorgias support team is very responsive and helpful.

I wish that Gorgias had an integration with WooCommerce as it does with Shopify. Our current e-commerce site is in WooCommerce. Gorgias Voice is not as robust as we'd like. We are using AirCall and Gorgias still does not allow the AirCall SMS to show up in our views. We have to have a different number (through Gorgias) to use SMS. The statistics should be more customizable, but for now, it provides us with what we need. As our business scales up and we hire more CSRs we will need to have more robust reporting capabilities.

Gorgias allows us to promptly respond to Customer inquiries and also allows us to integrate our other business tools such as Klaviyo and our social media. We have not yet integrated our Instagram & Facebook accounts into Gorgias, but the integration will be seamless when we are ready to integrate them. This will also allow us to avoid duplication of efforts between our Social Media Team and our Support Team.

The ability to leave internal notes for other support agents.

Limited advanced features such as managing reviews.

Connecting with our customers in more efficient ways.

One of the most friendly user interfaces out there. Plenty powerful to ge the job done.

While powerful, some of the key features and infrastructure are still under development.

implementation of social media integration and AI Macros.

All my communication methods are able to easily connect allowing for all communications to be in one spot. I also like how easily customizable the console is.

I have not found anything I dislike about Gorgias.

Smooth communication with my team and our customers.

love all sources of contact in same place

finding buzz words used in tags hard to find

Nothing to report

I love that you have all platforms at one spot, instead of different programs for chat, calls and emails. It's simpler and it doesn't feel as cluttered as I don't have so many tabs opened.

When having abusive chats, I wish there was a way to ban users. Also, when doing emails, I also wish there was a delete email option, as sometimes emails will bounce back, and I would like the option to simply delete the email.

Not having so many tabs opened at once as it is all platforms together. I also love that you can see all the customer's information on the right side when emailing them

Gorgias has a very simple yet powerful user interface that makes categorizing, delegating, and organization a breeze. I never thought a CRM software could be this comprehensive

Gorgias has a seemingly small team that can sometimes take a longer time to produce new changes. They are not the size of Apple or Google though so it should be viewed with perspective.

Gorgias helps us connect with our customers in a highly effective manner. It's built-in CSAT emails help us gather ongoing feedback, and metrics help us diagnose previous work.