Gorgias Reviews & Product Details

The best thing about Gorgias is that it is a very easy-to-handle software, I have around one year and six months of working with it and I'm like a pro now.

Nothing, Gorgias is amazing so I like everything.

A lot of customers complain A LOT, I can't even explain how helpful Gorgias is, it's fast to change channels and easy to send messages.

Very helpful and informative throughout the entire process.

There is not much I dislike, found the quizzes quite difficult at times.

I have found that the integration with Shopify is fantastic - cuts down valuable time for my agents.

The wealth of features and automation options have completely revolutionized the way that my team and I tackle our inboxes.

I don't have any major dislikes, though I would love to see more application support for different apps that we use.

Gorgias allows us to manage and engage with customer orders in an easy, centralized way where we can quickly and effectively address issues and resolve them promptly.

It has all the functionality an E-commerce seller needs to provide world-class customer service and answer any presale questions to help customers complete their purchase.

Reporting functionality is still in its infancy and integrations seem limited compared to other helpdesk options out there. However, much of this is constantly improving and being worked on as they deliver on their "upcoming projects" in a publicly available calendar view which is fantastic.

The company used to handle customer queries FIFO via email. Gorgias helps amalgamate the threads of conversations, which then keeps them assigned to the same service agent, and automates many repetitive tasks in the customer communication to allows us to grow the customer service function sustainably.

The tagging capabilities and macros are probably what my team uses and sees the most, but I always appreciate Gorgias' webinars, it feels like they really listen to customer feature requests and turn those requests into a reality. (ie: twitter integration)

The reporting feature within Gorgias only allows for historical data within 90 days, so I think building a more robust reporting feature would be extremely helpful.

All of our customer issues! The sidebar that integrates with Shopify and Recharge has been a game changer, once that feature was introduced I stopped even opening emails about other CX software solutions.

As a user of Gorgias, I appreciate the platform for its neat and easy-to-understand design. The user-friendly interface makes it simple to navigate and find the information I need, which improves my efficiency and streamlines my workflow. I appreciate that the information is presented in a clear and organized manner, reducing confusion and frustration and making it easier to understand and use. This contributes to a more positive and enjoyable user experience and makes me more likely to continue using Gorgias in the future.

I did not dislike anything about the course. I feel that the content that Gorgias provided is excellent. The user interface was great, the content was to the point.

It made learning really fun and then it provides you with a certification. One of the benefits of Gorgias is that it makes it easier to handle a high volume of customer support requests. With automated responses and ticket routing, businesses can quickly respond to customer inquiries, even when dealing with a large volume of requests. This saves time and ensures that customers receive prompt support, which can improve customer satisfaction.

Gorgias centralize support tickets under on roof. Edit orders, modify subscriptions accept and refund payments in real-time.

It gives us a holistic view of our customers, thus enhancing rapid support.

Increase conversion rates by transforming website visitors to real shoppers

Gorgias has been one of the best applications we implemented on our company. It gets us to see all customer service under one app and it improved our response rate across all customer service platforms.

SO far I can not think of one thing I do not like about "gorgias".

it is creating more time for us to focus on other parts of the business. By having it all in one app, we solve the issues faster, we generate more sales through customer service and we have better reporting on repairs/customer service issues vs custom order requests.

Gorgias makes customer service simple. Much more than a ticketing platform. Multiple integrations with apps, make the full customer experience easy and accessible.

Gorgias' calls need some work - no statistics are available. It would be nice to be able to check agents phone status, how many calls, breaks etc.

They are integrating and partnering with lots of other apps which help give customers the full experience. Gorgias gives detailed statistics for email ticketing

I like that a customer service needs can be handled in one place from email.inquirires to love chat

My only dislike is that we canf set the time to mtiple tome zones when doing business in multiple countries

Gorgias has been a lifesaver for my teams because it allows us to view and aolve customer services issues across our company in multiple countries. I personally benefit because my teams are all on the same page and all.communocation is in one place and transparent