Unclaimed: Are you working at Gorgias?
Gorgias Reviews: 4.6/5 — Highly Rated
Gorgias is a customer service and helpdesk software designed to streamline communication between businesses and their customers. It integrates with multiple e-commerce platforms and centralizes customer interactions from various channels, such as email, live chat, and social media, into one dashboard. Gorgias enhances customer support efficiency by providing automation tools, customizable templates, and analytics to improve response times and quality of service.
| Capabilities |
AI
API
|
|---|---|
| Segment |
Small Business
Mid Market
Enterprise
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Chromebook, Desktop Mac, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Gorgias’s pricing page loads with “Add AI Agent” already toggled on, so the first price you see is not the helpdesk price. Switch it off and Starter drops from $40 to $10, Basic from $77 to $50, and Pro from $471 to $300. The AI Agent is a genuinely good product and Gorgias is not hiding the toggle — but it is on by default, and on the entry plan it quadruples the number in large type.
- What it is: An ecommerce help desk with a built-in AI agent, priced by ticket volume rather than by agent.
- Best for: Shopify and ecommerce brands whose support volume, not headcount, is the thing that grows.
- Pricing: Helpdesk only — Starter $10, Basic $50, Pro $300, Advanced $750 per month. With AI Agent — $40, $77, $471, $1,227. Verified July 2026.
- The honest catch: Exceeding your ticket allowance costs roughly 2.4× the included per-ticket rate.
What Is Gorgias?
Gorgias is a help desk built specifically for ecommerce, and its integration list makes that plain: Shopify, WooCommerce, BigCommerce, Magento, PrestaShop. Agents see order history, refund buttons, and subscription status inside the ticket, which is the difference between a support tool that knows your store and one that requires a second tab. Gorgias says it powers customer conversations for 40% of Shopify brands.
The commercially interesting decision is the meter. Gorgias states it outright — “never priced per agent” — and charges by tickets handled instead, from 50 a month to 5,000. In a category where Freshchat, Zendesk, and Intercom all bill per seat, that inverts the whole cost model: adding a support agent costs nothing, and a busy month costs money.
The AI Agent is sold on outcomes: you pay when it resolves a conversation, not for access to it.
How Gorgias Works
- Tickets are the meter — 50, 300, 2,000, then 5,000 a month.
- Agents are unlimited. Gorgias states it is never priced per agent.
- AI Agent is a separate line, toggled on by default on the pricing page.
- Overage is published at $0.40 per ticket on the lower tiers, $0.36 on the upper.
- Starter is monthly-only — no annual option on the entry plan.
- Voice and SMS are add-ons, priced by call and text volume.
Gorgias Pricing
Captured from Gorgias’s pricing page in July 2026 in US dollars, reading the annual toggle and both states of the AI Agent switch.
| Plan | Helpdesk only | With AI Agent | Tickets/mo | Overage |
|---|---|---|---|---|
| Starter | $10 | $40 | 50 | $0.40/ticket |
| Basic | $50 ($600/yr) | $77 ($924/yr) | 300 | $0.40/ticket |
| Pro | $300 ($3,600/yr) | $471 ($5,652/yr) | 2,000 | $0.36/ticket |
| Advanced | $750 ($9,000/yr) | $1,227 ($14,724/yr) | 5,000 | $0.36/ticket |
What actually decides your cost:
- Check the AI toggle before you compare anything. The page opens with AI Agent enabled. The add-on works out at $30 a month on Starter, $27 on Basic, $171 on Pro, and $477 on Advanced. If you want a helpdesk and not an AI agent, the entry price is $10, not $40 — and any comparison you make against a competitor from the landing figures will be wrong.
- Not being priced per agent is the real story. A five-person support team pays the same as a one-person team on the same ticket volume. Against Freshchat’s €19 to €79 per agent, or any seat-priced help desk, that changes the arithmetic entirely for teams with many part-time or seasonal agents.
- Overage is expensive relative to the tier. Included tickets work out at $0.20 each on Starter and $0.15 on Pro and Advanced, while overage runs $0.36 to $0.40 — roughly 2.4 times the included rate. Gorgias publishes both numbers, which is to its credit, but it means running consistently over allowance is the costliest way to buy.
- The upgrade points follow from those rates. Starter plus overage equals Basic at about 150 tickets a month; Basic equals Pro at about 925; Pro equals Advanced at about 3,250. Past each, the higher plan is cheaper and gives headroom.
- Starter is monthly-only. The card says “billed monthly, cancel anytime” and “monthly billing only”, so the 17% annual discount available on the other tiers does not apply to it.
- Voice and SMS are separate add-ons, scaling with call and text volume, so a brand doing phone support should price those before committing.
Who Should Use Gorgias
- Shopify and ecommerce brands. The clearest case — order data inside the ticket is what the product is for.
- Teams with many agents and moderate volume. Unlimited agents makes seasonal and part-time staffing free.
- Brands automating support. The AI Agent is outcome-priced, so you pay for resolutions rather than access.
- Businesses with predictable ticket volume. The published allowances and overage rates make the bill forecastable.
It fits poorly for non-ecommerce support, where the store integrations are wasted; for very spiky volume, where overage at 2.4× the included rate punishes peaks; and for teams wanting a free tier, which Gorgias does not offer.
Honest Pros and Cons
Strengths
- Never priced per agent, which is genuinely unusual in help desk software.
- Deep ecommerce integration across Shopify, WooCommerce, BigCommerce, Magento, and PrestaShop.
- Published overage rates, so the bill is forecastable.
- Outcome-priced AI, charged on resolutions rather than access.
- A $10 entry point if you skip the AI agent.
- One bill for helpdesk, AI, and optionally voice and SMS.
Limitations
- The AI toggle is on by default, so displayed prices are inflated by up to 4×.
- Overage costs ~2.4× the included per-ticket rate.
- Starter has no annual discount — monthly billing only.
- No free plan, only a trial.
- The jump from Basic to Pro is sixfold — $50 to $300 helpdesk-only.
- Voice and SMS cost extra, priced separately by volume.
Gorgias Alternatives and How It Compares
- Freshchat is priced per agent with a free tier for ten, better for teams with low volume and many seats.
- Zoho Desk is a general-purpose help desk at lower cost, without the ecommerce depth.
- HubSpot Service Hub suits teams already in HubSpot, with costs rising as hubs are added.
- LiveChat and Tidio are chat-first tools rather than full ticketing systems.
- Zendesk, Kustomer, Gladly, and Re:amaze are the other help desks Gorgias positions against directly.
For a broader survey, browse our help desk directory.
The Verdict
Gorgias has made the right structural bet for its market. Ecommerce support is high-volume and low-complexity — where is my order, can I change the size, please refund this — and the useful thing is having order data in the ticket and an AI that can resolve the routine cases. Charging by ticket rather than by agent fits that reality: your cost tracks how much support you need, not how many people you have handling it, which is exactly backwards from how most help desks bill and exactly right for a brand with seasonal or part-time agents.
Read the toggle before the price. The page loads with “Add AI Agent” already on, and the difference is not marginal: Starter is $40 displayed against $10 for the helpdesk alone, Basic $77 against $50, Pro $471 against $300. The AI Agent may well be worth its $27 to $171 a month — it is outcome-priced, so you pay when it actually resolves something — but that is a decision to make deliberately rather than by default. Switch it off, establish your helpdesk baseline, then decide whether to add it back.
The other number to model is overage. Included tickets cost $0.15 to $0.20 each depending on tier; going over costs $0.36 to $0.40 — about 2.4 times as much. Gorgias publishes both figures, which is more than most usage-priced software does, and the practical consequence is clear: Starter plus overage costs the same as Basic at roughly 150 tickets a month, Basic equals Pro at about 925, and Pro equals Advanced at about 3,250. Buy the tier that fits your normal month rather than your quietest one, because absorbing a regular overage is the most expensive way to use this product.
FAQ
How much does Gorgias cost?
Captured in July 2026 in US dollars. For the helpdesk alone: Starter $10 per month, Basic $50 ($600 annually), Pro $300 ($3,600), and Advanced $750 ($9,000). With the AI Agent add-on, which the pricing page enables by default, those become $40, $77, $471, and $1,227 per month. Ticket allowances are 50, 300, 2,000, and 5,000 per month respectively.
Does Gorgias charge per agent?
No. Gorgias states plainly that it is “never priced per agent” — plans are metered on tickets handled, from 50 to 5,000 a month, and you can add as many agents as you like at no extra cost. That is unusual in help desk software, where per-seat pricing is the norm, and it makes Gorgias notably cheaper for teams with several part-time or seasonal support staff.
Why does Gorgias show a higher price than the helpdesk costs?
Because the pricing page loads with the “Add AI Agent” switch already enabled. Turning it off reveals the helpdesk-only prices — $10, $50, $300, and $750 — against the $40, $77, $471, and $1,227 shown by default. The AI Agent is a real product priced on the conversations it resolves, but it is an add-on, so switch the toggle off first if you want to compare Gorgias’s help desk against anything else.
What happens if I exceed my Gorgias ticket allowance?
You pay per ticket: $0.40 on Starter and Basic, $0.36 on Pro and Advanced. That is roughly 2.4 times the effective included rate, which works out at $0.20 a ticket on Starter and $0.15 on the upper tiers. By our arithmetic, Starter plus overage costs the same as Basic at about 150 tickets a month, Basic equals Pro at about 925, and Pro equals Advanced at about 3,250.
Is Gorgias only for Shopify stores?
No, but it is built for ecommerce. Gorgias integrates with Shopify, WooCommerce, BigCommerce, Magento, and PrestaShop, and says it powers conversations for 40% of Shopify brands. The value comes from having order, refund, and subscription data inside the ticket — so for a business that does not sell online, most of what you are paying for goes unused and a general-purpose help desk will serve better.
Compare Gorgias with other popular tools in the same category.
Gorgias is very user-friendly and easy to use! I appreciate the help center and beginner course to learn the platform. One of the best things is the simplicity and how straightforward the platform is.
I have not found any downsides to Gorgias. Every time I have used the platform it has been easy to use and has allowed me to quickly navigate to what I was looking for.
Running multiple brands with a large number of customers can be difficult to handle. By using Gorgias I can quickly find customer information making my work more efficient!
It was a pretty flawless transition from ZenDesk to Gorgias. As a luxury e-commerce brand, it was very important to be able to provide the best customer experience on all of our social media channels so being able to integrate all of our channels into one platform as well as integrate it with all the other software we use like Klaviyo, Stamped.io, and AfterShip has made our cross-collaboration and an improved customer journey amongst all of our team's efforts.
We want to see more in-depth analytics and more merging of other applications that would reduce costs for smaller businesses while still being able to meet their organizational needs!
Resolving customer order issues in a timely, personalized manner no matter what channel they're reaching out on. It is allowing us to create a memorable customer experience while also gathering analytics needed to continuously improve across all teams.
Simple & easy to use interface and training material is excellent.
Have not experienced anything yet which causes any concerns for us.
Allows us to have a central communications point for our customer interactions, without having to log in to each channel / social media profile.
The best thing about Gorgias it saves time from opening too many apps. It allows you to access all information in one helpdesk. Like Shopify is connected, your website is connected, you can connect FB & IG, and so many more! They mentioned you can integrate up to 150 accounts. Mindblowing
The only thing I don't like personally is sometimes it can be confusing and I feel like there are too many functions. If we can simplify it with a better look, it will be a great update.
Definitely, efficiency.
the macros the best i find most suffiecient
Downside is that nothing else is like it
reaching out to customres in a timely matter
Customer service is always incredibly helpful and available. We also have. a great relationship with our account rep.
It would be nice to be able to toggle notifications for chat and email.
Gorgias constantly works on new integrations and improving on the existing ones.
Very easy to use and very easy to set up
Statistics are not the best and the search function is not the best but doable.
customer service, better customer retention.
Very easy to use. I like how well organize it is.
The navigation of everything. How spread out it is!
Having all your customer tickets in one spot
I love how easy Gorgias is to use. I love being able to have several email inboxes in one place. This is one of the best things about you. I haven't used a competitor to compare to.
The changing of the chat bot turn on the button's location. It added some extra steps in and we've had issues getting it turned off. We would like to see improvements with where that button is.
It is solving the issue of answering customers questions and assigning tickets to people. We are much more productive with gorgias. It has reduced talking about who is doing what.
It's very intuitive and easy to use. The Gorgias Academy is really helpful and the roadmap of features keeps everyone up to date.
Can't dave drafts! Sometimes I save them as notes but drafts would be good too.
Multiple tickets, getting customer ticket history, pulling through shopify, recharge and yotpo details. Saves so much time and improves accuracy.
Easy to integrate with Shopify. Other integrations are also easy and very helpful to show the full customer picture to my team in one view. The help center and chat additions are great and looking forward to seeing how they improve over time.
One item we miss from Zendesk is being able to easily send a link to our FAQ answer in our Help Desk through Macros. In Zendesk you could search for the FAQ and send a quick link, with Gorgias we have to search that link in a web page then copy & paste. Not ideal, but hoping there will be a solution soon. Some items like the help center and analytics are very basic as they are newer features, but Gorgias seems to want to improve and is constantly asking for feedback so I belive they will both get better with time.
Reducing the number of tickets by adding automations like chat recommendations and help center self service. This allows our customers to get their answers before creating a ticket and our team to concentrate on those tickets needing human interaction.
I love the fact that you almost never leave the platform and you can perform almost every action directly from Gorgias, just an amazing platform and it's totally worth.
I'm so lucky that I can say that I love your platform and that there's nothing I actually dislike.
Tha main issue with our old business platform was that we needed to change page and open different platforms at the same time and that took out a lot of time, now we don't have to bother about that anymore!
Gorgias makes organizing your work easy and this is something I really appreciate.
I haven't found anything to dislike yet.
Gorgias solves the problem of easy workflow organization so you can work more efficiently.
I love how hyper-focused Gorgias is on creating a product that is useful for an e-commerce story, in particular Shopify-based sites.
Occasionally, they miss their own self-imposed estimates on their product roadmap. This has led to frustration from some of our clients.
Gorgias solves a simple problem: as a customer service rep, it's really difficult to have to change back-and-forth between Shopify and the help desk platform.
It can be integrated with other solutions to make the work easier.
At the moment I do not have any bad to say about it
Customer requests, canceling accounts, schedule replies.
Gorgias is always on top of trends and adding new integrations that continue to elevate the user experience. I also love how responsive the support teams are and everyone is very willing to jump on a call and walk you through step by step!
I am very interested in the phone system but wish it had a few more features available. I know some additions are in the works and we eagerly await their launch.
Customer service teams use so many different platforms to try and suit needs, Gorgias has added so many integration options to pull so many of these pieces together.
Step by step process easy locating the stuff you need
Slow loading and it is hard to log into due to having to send the code over and over and over again
Customer service issues
everything you need on one page. I can see yotpo and Facebook activities. Also I can check the shopify account and duplicate orders
sometimes things are showing up after closing them.
I can take care of customer inquiries and solve them - directly from the gorgias site
How interactive the learning is. very easy to follow and use. Definitely something I would recommend to other businesses around.
Eveything is wonderful there's nothing to dislike.
Getting in touch with customers quickly. Allowing us to process their concerns in a timely fashion to better reach our interaction targets with our target base.
Satisfaction page. Macros and Rules. Tags and Intents.
I'm looking for more features, but the good thing is that they listen to me and work on new features so there is an improvement on both sides.
We are having priodical meetings and we mension our problems and doubts and they go for it and solve it as soon as they can.
I enjoy the tagging that helps break down emails into categories. This also gets the crew diversified into their emails so not everybody is looking at the same.
The dislike was the training videos after the initial one. I didn't like the reading and then the quiz that went along. With the way I learn, the videos that showed everything were good than the other lessons that didn't include a video. Also, the phone system doesn't work very well.
Like I stated before, the tagging that it does helps break down emails into smaller more strategically placed categories so each worker has their sections to worry about and doesn't spend time looking at the same emails over and over again.
Great way to stay organized and keep track of tickets.
I don't like seeing other peoples tickets
Keeping communication streamlined.
More efficient customer service and able to view everything in one place. This makes my job easier!
Nothing yet! I like the way it is set up and I can customize it to my liking.
Helping to combine all of our sales channels in 1 place!
I like how the customer support is always helpful, even when there's a time difference.
I don't see any downside at the moment, I like every feature.
I had a problem with the chat and they took their time to help me. A chat working well means happy customers!
The ticket system is absolutely the best. I love that our team can assign the best person to assist the customer and we're always on top of what's going on in terms of customer service.
I don't think there's a downside to using Gorgias. There are a few details that need improvement, but there's always something launching and improving the whole app which is great.
Phone and SMS are one of the things that Gorgias is solving and improving, and we are looking into bringing this to our company. I believe this will be great for our business performance on phone.
Gorgias makes handling customer service simple. I love the way my team and I can all work on the same screen and handle emails via different tags. The use of macros makes my work efficient and effective and helps to relate to the customer on a personal level! I would definitely recommend using Gorgias to improve customer relations all around.
I personally have not found a downside to Gorgias. This is the first customer service platform I have used and I would not change a thing! It is organized and effective, which is all I need in a platform. Thank you!
Gorgias solves customer support issues in a quick manner. Using macros I have been able to save that extra thirty minutes in a work day I was looking to save. This has improved my business performance tremendously!
The fact that everything is centralized: all messages and emails are able to be answered from one place.
Not being able to edit internal notes left for your coworkers to see
We can reach out and stay in contact with all of our customers with such ease and it makes it streamlined and simple to maintain contact with them.
Gorgias has probably my favorite Filtering views I have seen in any CS Platform. This allows you to truly separate your emails into different categories and sub folders.
I think Gorgias has a little bit of work to do when it comes to integrations with BigCommerce. Some improvement in their macro variables would be something I'm looking forward to the most.
Gorgias allows us to manage all of our messages in the simplest form. I have had issues with platforms that have an "all in one place" goal. When truly we want to solve these tickets in the way they should be solved, chats separate from emails. That way we can live assist chat customers, as they come in, faster.
I love that I no longer have to go into our system to check a customer's order information- it is right at my fingertips within Gorgias. Another big perk is the level of automation. Tickets are auto-assigned, rules are set, and macros/templates are there to make our lives so much easier.
So far, I have yet to find a downside. The system is very user-friendly! The way it's going, I highly doubt I will have any complaints at all. All of my coworkers seem to agree, as well.
Tickets are now auto-assigned in a fair/even manner. I also no longer have to view multiple systems to answer one question- both our returns system and ordering system are viewable at a glance within a ticket.
Video Turtorials were helpful, easy to follow along with the videos to learn how to effectively use gorgias. Will be using this for all future employees to use for training purposes.
There wasnt really anything I would complain about. I took the test as an Admin to see how informative it would be or my employees, which it was so nothing to dislike here!
Gorgias is an effective way to communicate with customers. We like the fact that it has merged with Klayvio to make a more seamless and effortless customer service response time.