Gorgias Reviews & Product Details

Gorgias is very intuitive and I love that it looks like an email box. The integration with other apps saves me so much time! Much more user friendly than others I've used.

No complaints so far, when there's an issue they address it right away.

I am able to process customer service tickets much faster without having to application jump which is such a time saving feature.

How much time it saves our team members and how user friendly it is

I still have to use shopify for certain actions

We can easily view orders right from the emails we're reading which saves time verifying information and answering emails

I love the simplicity of the system and how easy it is to use. I can train new team members very quickly so we can scale as needed.

I wish the chat widget could search the FAQs page while a customer is typing into it.

I have been able to combine multiple communication channels into one place which helps to streamline our processes. I was able to shut down multiple platforms and apps as well. I have even set up our B2B Sales team in Gorgias allowing us to save even more resources and monitor everything in one place.

Gorgias is so easy and practical to use.

I have not found a thing that I dislike.

We've found that it's so easy for our employees to use the platform and communicate with our customers faster.

Great service and very reliable product - really great

Nothing really, its a really great for us

Ties in all communication with customers in a central place so that all of our staff in the office and remotely can work together.

Gorgias has a more organized view and includes emojis, mostly easy integrations

It is easy to lose tickets that have been opened back up and assigned to another agent

Helping agents solve tickets faster with BigCommerce and Yotpo integration, organized tags

Pulls all conversation channels into one place which is easy to monitor. Great for managing staff members too.

Not the cheapest bit of software, but cost is outweighed significantly by benefits and time saved.

Keeping on top of customer conversations across multiple platorms. Managing customers and orders in a single place.

Gorgias has a robust integration with Shopify along with many other platforms in our tech stack. In doing so, it allows for quick and easy ticket resolution. Additionally, the Gorgias rules and macros that can be built saves our team hundreds of man hours.

There aren't too many Gorgias downsides to be honest. It's very customizable to fit our needs. If I had to pick something, I'd say the initial setup for rules and automations can be a bit robust.

Solving customer inquiries in a timely manner, in as little touches as possible. Gorgias allows for this process along with strong reporting and KPI metrics to continually improve.

I've used Gorgias in two different support centers. In both instances, the onboarding was seamless and getting up and running with the platform was easy! The Shopify integration is amazing and saves a lot of time. Highly recommend Gorgias!! The Gorgias support team is very responsive and helpful.

I wish that Gorgias had an integration with WooCommerce as it does with Shopify. Our current e-commerce site is in WooCommerce. Gorgias Voice is not as robust as we'd like. We are using AirCall and Gorgias still does not allow the AirCall SMS to show up in our views. We have to have a different number (through Gorgias) to use SMS. The statistics should be more customizable, but for now, it provides us with what we need. As our business scales up and we hire more CSRs we will need to have more robust reporting capabilities.

Gorgias allows us to promptly respond to Customer inquiries and also allows us to integrate our other business tools such as Klaviyo and our social media. We have not yet integrated our Instagram & Facebook accounts into Gorgias, but the integration will be seamless when we are ready to integrate them. This will also allow us to avoid duplication of efforts between our Social Media Team and our Support Team.

The training is incredibly straight forward. The automated macro application makes autoreplies really streamlined.

I don't like that you can't just click a "next" button to go to the next ticket. Sometimes you open a ticket that you aren't able to answer in the moment because it requires more steps than you have time for, but you still want to help to drop the ticket count. It's cumbersome to return to the main ticket screen and click "mark as unread". Zendesk also used to have a feature where you could get into tickets and just zip through them.

The auto replies are really saving us so much time. We are still tailoring it to suit our business needs best, but it is very helpful. The way reporting is done through Gorgias is also a really simple and streamlined way to track this.