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Gorgias logo
Gorgias
4.6
(504)
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Gorgias Pricing Overview

Gorgias Pricing Plans
Free trial
Subscription
Gorgias has 5 pricing plans, from $10.00 to $900.00. A free trial of Gorgias is also available. Look at different pricing plans below and see what tier and features meet your budget and needs.
Starter
$10.00
/ month
Basic
$60.00
/ month
Pro
$360.00
/ month
Advanced
$900.00
/ month
Enterprise
Contact Us
Pricing information for Gorgias is supplied by the software vendor or retrieved from publicly accessible pricing materials. The pricing details were last updated on February 18, 2024 from the vendor website and may be different from actual. Please confirm with the vendor website before purchasing.

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Gorgias Pricing Reviews

Mid Market (51-1000 emp.)
Jun 07, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Always a delight to work with Gorgias!"
What do you like best about Gorgias?

Its ability to integrate with several other tools makes it seamless for support agents to know the right context before they respond to questions. Because of this, we are able to personalize our customer service approach to meet our client brands’ specific needs. On top of its super easy integration to email, chat, and social media platforms, Gorgias has its own in-house telephony system which gives our clients access to voice and SMS channels all in one place. Not only is it convenient, but it is also cost-effective knowing our clients only have to pay for one monthly recurring charge instead of signing up with different platforms.

What do you dislike about Gorgias?

it usually undergoes forced updates on a daily basis which causes the system to sometimes slow down, or forces the users to reload the page, or sometimes, it shuts down completely for an hour or less.

What problems is Gorgias solving and how is that benefiting you?

Having in-house channels of support. Because of this, we no longer have to sign up on different platforms and connect them inside Gorgias. It's all-inclusive!

Small Business (50 or fewer emp.)
Dec 13, 2021
 Source
Overall Rating:
5.0
Mannylyn C. avatar
Mannylyn C.
Customer Experience Advocate
Share
"User-Friendly Support Portal"
What do you like best about Gorgias?

What I like best about Gorgias is that is allows you to create different rules, which other support tools don't have. I also like that they added a new help center feature as it really makes our life easier.

What do you dislike about Gorgias?

It would be the pricing. I think it would be best if you offer some sort of discounts or promotions for long-time customers. Also, there should be a plan for businesses with small teams.

What problems is Gorgias solving and how is that benefiting you?

We use Gorgias to handle queries from various channels. The good thing about it you no longer have to switch from one portal to another just to answer an inquiry. It would be nice if you integration for TikTok business as well.

Small Business (50 or fewer emp.)
Apr 05, 2022
 Source
Overall Rating:
5.0
MD
Mark D.
Cmo
Share
"Customer Service thats easy, affordable and works"
What do you like best about Gorgias?

The macros, ease of use. Simple pricing and live chat.

What do you dislike about Gorgias?

No real downsides. Perhaps that you only have the customer service rating at the higher monthly fee

What problems is Gorgias solving and how is that benefiting you?

Helping us have a call in number, helps us consolidate tickets from all the platforms we deal with including Amazon and walmart although we need to use another app for that which is a bit of a pain.

Small Business (50 or fewer emp.)
Feb 12, 2021
 Source
Overall Rating:
5.0
JK
Jake K.
Customer Service And Operations Manager
Share
"Fantastic platform with excellent customer success support!"
What do you like best about Gorgias?

Gorgias has fantastic Shopify integrations. We moved from Zendesk a little over 6 months ago and we are thrilled with the switch. Providing epic Customer Service is all about the build, tracking industry trends, adjusting processes as needed, and building out systems for success. It only makes sense that a phenomenal Help Desk Platform provides some of the best B2B customer success support! Shout out to Patrick & Mustafa for the continued help building out our Help Desk since the very start! The fact that you can get on a screen-sharing call at almost a moment's notice and have a skilled industry professional assisting in solving any question, issue, or idea in real-time is a great tool. It is very cool to see the changes and features added and to see how Gorgias has grown since making the switch during the summer of 2020 and always appreciated to see this company's CEO Romaintaking real-time questions and feedback once a month on the highly helpful monthly Product Webinar. Gorgias + Gorgias users are also very involved in a social/professional Facebook group where you can learn about new updates, industry standards, and helpful tips. Can't wait to see what this company does within the next few years.

What do you dislike about Gorgias?

Would love to see macro descriptions and the option to merge tags from different pages. Can’t wait to see an edit Shopify order function within the help desk and the self-help customer service portal full implementation (we are on the beta version and it is working great). Chat campaign statistics would be great. Ticket 'types' or 'groups' would potentially be helpful instead of only tags. The option to change "private" views to ''shared'' or 'group private views' ( for admins) would make communications between management smoother.

What problems is Gorgias solving and how is that benefiting you?

The customer support is phenomenal. The fact that they get on a screen share call at almost a moment's notice and troubleshoot issues and provide great advice is priceless. Just the fact that we are done switch tabs or having hundreds of tabs open at once proves the efficiency that we didn't realize we were capable of before making the switch. Our team's Command > C and Command > V wish the useful integrations, easy macro building, and snoozing a huge thank you!

Mid Market (51-1000 emp.)
Jul 14, 2023
 Source
Overall Rating:
4.5
EA
Elaine A.
Cx Systems Manager
Share
"Gorgias Customer Service is fast, efficient, and informative."
What do you like best about Gorgias?

Moving over to Gorgias from Zendesk was an interesting transition. From the very beginning, we had a support team that helped us make that transition. The Help docs were essential and kept up to date. We appreciated the roadmaps and consistent chat features we could reach out to for assistance and guidance. We also liked the peer-to-peer component of the community FB group. The fast pace of upgrades and developments through Gorgias fit our growing company.

What do you dislike about Gorgias?

We are an analytical and statistics-driven company and as such, we would like to have more ability to create custom reports based on the interactions our agents and customers are having within Gorgias.

What problems is Gorgias solving and how is that benefiting you?

Automation with rules and macros for efficiency and effective ability to create a seamless experience for the customer. We are striving to create a more cost-effective customer experience. The ability to use multiple integrations has immensely helped in collaborating with several other intricate forms of software that are important to our success.

Small Business (50 or fewer emp.)
Jun 02, 2022
 Source
Overall Rating:
5.0
DP
Davina P.
Director
Share
"Absolute Must For High Ticket Volumes"
What do you like best about Gorgias?

The different views/segments that you can create in the platform. It is possible to easily autotag tickets so they are placed in the correct segments and allocated to the right support agent/team.

What do you dislike about Gorgias?

If the platform is not used to its full potential the ROI on the cost of the platform may not be achieved. There are different price plans though, so be sure to check ticket volumes to avoid overspend.

What problems is Gorgias solving and how is that benefiting you?

Gorgias is prioritising our tickets for us which is extremely important. Furthermore, we have a range of auto-responders setup which saves agent time in responding to customer queries like where is my order. We can auto send customers tracking numbers etc.

Small Business (50 or fewer emp.)
May 01, 2022
 Source
Overall Rating:
5.0
AG
Verified Reviewer
Founder
Share
"Easy to use with great insights!"
What do you like best about Gorgias?

The queue is easy to manage and agents can navigate between tickets easily. The connection with Shopify is robust and helps our agents with efficient work ensuring they don't have to navigate away from Gorgias. We love the revenue tracking reports as well.

What do you dislike about Gorgias?

I wish that there was more customizable reporting that we could do on our own. We can from Zendesk which allowed a lot of custom reporting so moving to Gorgias, it feels like we're lacking there a bit.

What problems is Gorgias solving and how is that benefiting you?

We've never been able to see what revenue our customer service team brings in so being able to see that now helps us better make arguments to our leadership team on the value CS brings to the organization.

Small Business (50 or fewer emp.)
Apr 05, 2022
 Source
Overall Rating:
5.0
PC
Peter C.
Help Desk Manager
Share
"Responsive support team, continuously improving"
What do you like best about Gorgias?

The support team is easy to get in touch with, responsive to questions and feedback.

What do you dislike about Gorgias?

Feature requests can feel like they can go unheard, more customization options would be nice.

What problems is Gorgias solving and how is that benefiting you?

We are funneling our entire customer support flow through Gorgias, and it has helped tremendously in managing a growing customer base.