Gorgias Pricing Overview

It's eye opening that we finally found a customer support software that able to solve most of our pain points that kept our customer suppot in shape! Gorgias can be integrated with multiple channels and most importantly is the data points being shared on Gorgias end is a lot more compared with few others competitors. For our case we are on a Shopify Store, and we have integrated our Shopify with Gorgias that customer able to check the status of their order stragiht from the Gorgias widget that located on our website, we can also initaite actions like track, cancel, refund seamless on Gorgias portal itself. Next shoutout will be the categorizes of chats, wow! Is the best!

A little on the higher price point when comes to the Automation add-ons. A little not transparency goes to refferal rewards. Our refferal has fail to redeem their rewards for some excuses.

Things finally can be automated, our supports agents have more time to focus on differnt aspects of task to improve their productivity and the business itself.

Gorgias allows you to manage the experience of your customers in a way that suits your needs. It's full of helpful tools and add-ons that allow you to work efficiently and organized. Gorgias help is always there when you need it. It's effective using a default bare-bones version, or you can really dive deep into settings with rules, macros, and more to totally take control of the platform and make it exactly what you need. All in all, it's a platform that helps you do your best work.

Not every service or add-on comes with your subscription to Gorgias, but if you need to enhance your platform it's not hard to upgrade and the benefit of being able to add certain abilities seems to be worth the cost.

Gorgias helps automate simple customer requests and keeps more involved tickets organized and easy to manage. Gorgias also allows you to review performance and keep track of key data points to continue to improve your work and customer experience.

Pulls all conversation channels into one place which is easy to monitor. Great for managing staff members too.

Not the cheapest bit of software, but cost is outweighed significantly by benefits and time saved.

Keeping on top of customer conversations across multiple platorms. Managing customers and orders in a single place.

Its ability to integrate with several other tools makes it seamless for support agents to know the right context before they respond to questions. Because of this, we are able to personalize our customer service approach to meet our client brands’ specific needs. On top of its super easy integration to email, chat, and social media platforms, Gorgias has its own in-house telephony system which gives our clients access to voice and SMS channels all in one place. Not only is it convenient, but it is also cost-effective knowing our clients only have to pay for one monthly recurring charge instead of signing up with different platforms.

it usually undergoes forced updates on a daily basis which causes the system to sometimes slow down, or forces the users to reload the page, or sometimes, it shuts down completely for an hour or less.

Having in-house channels of support. Because of this, we no longer have to sign up on different platforms and connect them inside Gorgias. It's all-inclusive!

The different views/segments that you can create in the platform. It is possible to easily autotag tickets so they are placed in the correct segments and allocated to the right support agent/team.

If the platform is not used to its full potential the ROI on the cost of the platform may not be achieved. There are different price plans though, so be sure to check ticket volumes to avoid overspend.

Gorgias is prioritising our tickets for us which is extremely important. Furthermore, we have a range of auto-responders setup which saves agent time in responding to customer queries like where is my order. We can auto send customers tracking numbers etc.

The queue is easy to manage and agents can navigate between tickets easily. The connection with Shopify is robust and helps our agents with efficient work ensuring they don't have to navigate away from Gorgias. We love the revenue tracking reports as well.

I wish that there was more customizable reporting that we could do on our own. We can from Zendesk which allowed a lot of custom reporting so moving to Gorgias, it feels like we're lacking there a bit.

We've never been able to see what revenue our customer service team brings in so being able to see that now helps us better make arguments to our leadership team on the value CS brings to the organization.

Very easy to use and skill up... great reporting functionality

Nothing, a great platform covers all of our needs at an excellent price

Customer service management and reporting.

Gorgias has a nearly perfect integration with Shopify, Recharge, Daasity, and Social. Their own customer support is also pretty great.

Better analytics for the lower tier account would be nice.

All in one CS. We can quickly respond to customer inquiries across multiple channels like social, email, text. Cost effective, easy to collaborate with multiple team members.