Zowie Reviews & Product Details

Great team of to the development of the tool. A creative approach, speed of action and a nice atmosphere make the cooperation run smoothly. It's good to have all your messages in one place. Automating customer inquiries works fine. A great tool.

Sometimes navigation in the panel is confusing.

Automation of customer inquiries. All news gathered in a simple panel for a Consultant.

Possibility to prepare reports and monitor automation processes.

At the moment, I don't see anything unhelpful.

Limiting email movement.

I really like zowie because it's so simple to use and everything is clear.

I don't have anything that I dislike everything is really simple.

Contact with our customers is so much easier.

Access to information which automations are most helpful and which are not and why. The ability to report user activity is also very helpful

Nothing comes to my mind. Everything works as it suppose to work.

Now I know exactly what information customers expect and how to provide it in the most accessible way. It helps with better and more effective interaction with the client

I recommend Zowie to other companies because of the simplicity and professionalism of people working in the Support and Customer Success teams. As I wrote in the title, Zowie is a "Rubik's cube" because its handling and use is simple, but it can work wonders, and you can have fun at the same time :))) Support teams are available all week long, in my opinion, this is the most important thing. Zowie was easy to implement and took half the time compared to other solutions on the market. The team is open to suggestions and implements a lot of ideas that come from users. It is worth noting here that they have a couple of qualified developers communicating in business and technical language.

I couldn't get a drink with all of them... <yet>

Most of the problems we report are of a business nature. The benefits of the solutions translate directly into sales results, service quality, and the limitation of human resources necessary for the processes operating inside the company.

- Best team! (amazing flow). - Always on time. - Always creative (without feeling 'let's do whatever'). - Verry pro-active. - Any technical issue was solved very fast. - The App is really easy to use.

Hym... nothing comes to my mind (after almost a year of cooperative).

It helps us to engage the consumers (contests etc.)

Zowie is very much user friendly app. Easy to work with!

hmm, difficult to think of any aspect to dislike :)

I created an excellent knowledge base thank to Zowie. It is definetely helping customers to receive information they are searching for!

Unlike all of the other chatbots out there, Zowie is build and designed specifically for customer support automation and it simply works. Unlike 99% of the chatbot solutions out there which are a nightmare to implement and hard to maintain and manage, Zowie couldn't easier to set up, it integrates into our customer support tools like Zendesk and Intercom and successfully automates the vast majority of our tickets

too many features, some I find less useful. It's a bit cluttered this way, probably remnants of old product versions

We are automating 70% of our support tickets with Zowie and it allows us to maintain rapid growth and internationalization without worrying about expanding the customer support team or compromising the user experience

Zowie automated technical and demanding heat pumps recommendation process - and made engaging conversation out of it :) Managing Zowie's modules and automations is very simple (even for average technical skills!); otherwise - Zowie's support team is always ready to assist and help.

Few (minor) technical issues - when occurred - were solved very fast. Zowie is tailored for our present needs. For now - no suggestions.

Done a great job in heat pumps branch. Took over initial steps of heat pumps recommendation and helped to generate leads. It also helped to understand common and repeating problems of our clients.

It is amazing to see how fast the Chatbot learns and recognizes phrases. Zowie was easy to get started with, is user-friendly, and customer service from the Zowie team is excellent.

There were no significant issues so far, but sometimes it's hard to navigate on the platform.

It helps us to respond fast to our customers' questions,