Zowie Reviews & Product Details

Ergonomic chatbot configuration interface, a helpful and responsive handler from Zowie, and a design & development team that is eager to do custom development for us.

Some error messages are unintuitive, there were some hiccups and/or glitches during some setup processes that required custom work from Zowie, lack of sorting and filtering options when managing a large number of modules (workflows).

Handling large amounts of support traffic, especially during periods of high overall traffic and sales. Optimizing existing customer support workflows, by properly identifying issues and gatherign information from users without requiring additional manual work from Agents.

Zowie is great. I like working with people. They give me the answer as quickly as it is possible, we keep in touch all time. We have a great Attendant :) Clients ask precise questions, and I answer them quickly. It solves a lot of problems, speeds up my work.

I can't find the right mods while working. We need to practise it. It is not possible to enlarge photos sent from customers. A nice solution would be to replace the notification with the company logo.

At Zowie, I solve all customer problems. Faster contact with the customer.

I like contact with people. We can provide support, and we can solve the problem right away.

I cannot found modules as quickly as I wanted to.

I solve all problems for which I ask clients. Example: claims, availability of bikes, issues with registration frames.

The ease of use as well as the support we get from the Zowie team

Nothing. with great product and support I have not had any complains.

The automation, deflections, ease of use, and reporting, to name a few. Additionally, Zowie also helps us with requests and really listens and provides good solution.

Fast and visible results: - the process how Zowie works and boosts results; we’ve reached an automation rate of > 80% sooner than anticipated, with > 30% being handled entirely by chatbot and we do not stop on this, we go further with satisying results - interface is intuitive- we can find marjority of the data easily and create the automations without major hustle; we no longer have to spend a lot of days to building new automations and to come up with ideas

- there is a lot of very detailed data in analytics but would like to see more useful and accessible data to provide people with instant feedback; it has improved a lot but a first we needed to dig a lot to extract the data what we need

Zowie helps us to cover big % of the chats entirely but chatbot, without this we would need to have way much bigger capacity in our Customer Support department. We also can introduce and somehow advertise our products on LiveChat, share some discount codes with customers. Work is devided equaly and fairly between the agents which was very important to us.

We love utilizing Zowie! They have provided a quick and easy service that resulted in an almost effortless integration process. With round-the-clock support, we are able to optimize and update this service to fit our exact specifications and needs in no time. The tool also provides automated suggestions and tools for tracking the most common requests we receive. Creating even more opportunities to streamline our internal processes to assist customers better. We highly recommend this service for anyone looking to get ahead with optimizing support for their e-commerce customers. Zowie is able to automate and handle any requests we could throw at it!

We have worked with Zowie for quite some time, and they have been able to handle any requests we have thrown at them. At this current time, there are no dislikes that we have not been able to work through and come together on a solution for.

Zowie has helped us dial in our front-line support. Providing quick and easy automated service for customers who need assistance immediately. This helps us cut down on labor costs, and overall team headcount, as well as frees up our existing support team to handle more complicated customer requests.

Efficient and fast implementation Very professional team, that has managed to successfully address all our needs Intuitive and easy-to-use platform Focus on e-commerce-> preconfigured automations specifically for the industry

Managing chatbots across different markets with varying complexity of products and procedures is a bit challenging. Some minor missing capabilities related to Freshdesk integration

Zowie is helping deflect simple customer inquiries helping our agents focus more on tasks that add value for the customers and the business Having a good chatbot helps us implement our chat/channel strategy

The most helpful thing is possible to use message templates and use from postponed tab- in this time we can solve the clients problem, (contact with our wearhouse) and get back with information to the client later.

There is a problem with countdown time. When the client responds to us something and this is a simple confirmation of our message, like (ok, I`m waiting, goodbye), we need to give him an answer again to stop the time. If we do not do it, our productivity is lower.

Every problem we have on the line. We can serve Facebook from here and reduce the number of calls.

Zowie most of all wins if it comes to customer care - although Zowie's panel and functionalities are similar to other tools like this, customer care is excellent. As an agency side, I I appreciate their involvement in the creative process and availability on each part of the chatbot campaign planning.

After a year of cooperation, I cannot find anything I would dislike.

Most of all, close cooperation with Zowie helps us optimize our chatbot campaigns and plan our activities in the most effective way.

Possibility to prepare reports and monitor automation processes.

At the moment, I don't see anything unhelpful.

Limiting email movement.

- Best team! (amazing flow). - Always on time. - Always creative (without feeling 'let's do whatever'). - Verry pro-active. - Any technical issue was solved very fast. - The App is really easy to use.

Hym... nothing comes to my mind (after almost a year of cooperative).

It helps us to engage the consumers (contests etc.)

Zowie is very much user friendly app. Easy to work with!

hmm, difficult to think of any aspect to dislike :)

I created an excellent knowledge base thank to Zowie. It is definetely helping customers to receive information they are searching for!

Very good contact with the team. Improving processes. Many possibilities o impotent ideas. They solve problems quickly answer questions. There is a nice and relaxed atmosphere at the meetings.

It's really hard to navigate on their app.

It helps us with faster responding to every message that is sent to us and also improves our reaction time.

The cooperation with the Zowie team is simply great. Setting up our chatbot was super easy, went quite quickly and we were able to integrate the chatbot on our website and go live after a short time. No matter what question we had, the team was there to help and advise us. After just a few days, we could see how well the chatbot worked. Our customers got answers to their questions super fast -> 24/7, a service we couldn't offer our customers before. We are happy to recommend Zowie and would start working with them again for sure.

For the moment, there is no point that we would consider bad. It's just a pity that the chatbot might sometimes add learning phrases to wrong automations. But we will find a solution for this as well.

Fast response to customer enquiries and fast transmission of information 24/7! Absolutely top. We ship our products worldwide. Therefore, requests also came in outside our business hours. A great service for our customers, so no one has to wait for a quick answer.

The biggest upside is that you don't have to spend a lot of time on implementation and later on managing the bot - it's really fast and simple! Let's not forget about excellent customer service from the Zowie team!

I'm a bit sad that they are not yet automating incoming emails - that would be really helpfull for my organisation.

Zowie managed to solve our biggest problem: handling a huge increase of traffic on our customer service channels, which we couldn't manage with our currrent team. What's more, our team can focus on more meaningful conversations with the customers as Zowie answers to repetitive questions.

We love the proactive functionality. Personalization is a huge initiative for us and that's something we can accomplish through Zowie. Our goal is to increase CRO through personalization so if we can do that, it'll be a huge win!

Minor inconveniences - Would love it if Zowie could operate on our ZD schedule vs setting manual off-hours in the dash, automating transcripts to members, but nothing major.

Like I mentioned above, Zowie is helping us solve for personalization of the member journey and hopefully increase conversion as well. A secondary goal would be to increase ticket deflection + cost per ticket.

Very good cooperation and communication with a client. Constant searching of his needs. Innovative software tools.

Some details in software. But Zowie improves it every day.

A new channel of communication with end-customers with auto-research of their needs.

It is amazing to see how fast the Chatbot learns and recognises phrases. It is really helpful to answer standard questions, which is very also vey comfortable for the customers. They are able to receive a quick reply in the chat. You can build in and implement a lot of different elements, surveys etc. That's really good.

Sometimes it is a bit difficult to understand why certain phrases have not been recognised even if there would be an existing automated answer. Maybe the chat could pay more attention to certain keywords in order to detect the topic.

We were able to handle a huge number of customers' inquiries simply by offering the answers in the Chatbot. We are definitely more productive and are able to focus on other things and areas while simple questions can be just handled by chatbot and do not require an action from a team member.

Zowie works great as a chatbot, the platform is very atractive and easy to handle.

Sometimes it feels like it needs too many learning phrases, and when using the chatbot. Some words are not linked to the learning phrases, so you get the wrong answer by the chatbot. The need to add the whole learning phrase can be a bit problematic as every question is made differently by each the customer.

Zowie is helping our customer experience department to solve most common tickets in our reatil company

we like to be able to be in control and automate the questions and answers ourselves.

There are many tools that I don't know how to use and I would like to be able to take more advantage of them.

Order information. Customers are more relaxed when they receive information about their orders on the spot.