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Zendesk Chat
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(Formerly Zopim)
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Zendesk Chat Reviews & Product Details

Zendesk Chat Overview
What is Zendesk Chat?

Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee needs. It has a user-friendly, centralized dashboard that allows all user interactions to be managed via a single view for agents. 

Company Zendesk, Inc.
Year founded 2007
Company size 1001-5000 employees
Headquarters San Francisco, California, United States
Social Media
Zendesk Chat Categories on Findstack
Zendesk Chat Product Details
Small Business
Mid Market
Deployment Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone
Support 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support
Training Documentation
Languages English
Zendesk Chat Pros and Cons
  • Competitive pricing
  • There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
  • You get access to dedicated call center tools
  • The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Zendesk Chat Features
Ticket Creation User Experience
Automated Response
Customer Portal
Email To Case
Ticket Collaboration
Ticket Response User Experience
SLA Management
Customer/Contact Database
Live Chat Support
Zendesk Chat Media
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Zendesk Chat Screenshots
Our research is curated from diverse authoritative sources and meant to offer general advice. We don’t guarantee that our suggestions will work best for each use-case, so consider your unique needs when choosing products and services. Feel free to share your feedback.
Last updated: April 16, 2024

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