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Zendesk Chat
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At a Glance
Overview
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Helpshift is an in-app customer engagement and web-based customer support platform that helps improve customer experience via mobile apps. With the platform, users can help drive higher ratings, reduce churn and increase retention. Helpshift’s comprehensive customer care suite is notable for impr... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Feedback +Plan
$0.00
/ month
Starter Plan
$150.00
/ month
Growth Plan
Contact Us
Enterprise Plan
Contact Us
Pros and Cons
- Competitive pricing
- There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
- You get access to dedicated call center tools
- The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Not enough data available.
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Reviewer's Segments
Insufficient data to show segment split
Small Business
21.9%
Mid Market
60.95%
Enterprise
17.15%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
Training
- In Person
- Live Online
- Webinars
- Documentation
- Videos
- In Person
- Live Online
- Webinars
- Documentation
- Videos
Integrations
Total integrations:
13
- Aircall
- AppsFlyer
- Desk.com
- Dropbox
- Dropbox Business
- Duda
- Gmail
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- Intercom
- Intuit Mailchimp
- Loom
- Meta for Business
- Microsoft Excel
- MoEngage
- Pipedrive
- Playvox
- SendBird
- Sitecore Experience Manager
- TeamViewer
- WhatsApp Business
- Zowie
Total integrations:
11
- Aircall
- AppsFlyer
- Desk.com
- Dropbox
- Dropbox Business
- Duda
- Gmail
- Google Analytics 360 Formerly Google Analytics Premium
- Google Calendar
- Intercom
- Intuit Mailchimp
- Loom
- Meta for Business
- Microsoft Excel
- MoEngage
- Pipedrive
- Playvox
- SendBird
- Sitecore Experience Manager
- TeamViewer
- WhatsApp Business
- Zowie
Top Alternatives
Categories
Common categories include: Digital Customer Service Platforms, Help Desk Software, Customer Self-Service Software, Conversational Support Software, and Chatbots Software.
Company Details
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
- By Helpshift, Inc.
- Located in San Francisco, CA, USA
- Founded in 2012
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