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At a Glance
Overview
Zendesk is a chat platform that allows teams to deliver seamless conversational experiences across all your key platforms, including website, mobile, and social apps so customers can reach you instantly. The software is easy to automate and can easily be scaled to unique customer or employee need... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
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Userlike is a live chat software that is largely considered one of the leading software options in its space for live chat and customer messaging in Germany. It’s a unified messaging solution that allows businesses and companies to receive messages from different channels via a central inbox. All... Learn more
Capabilities
- AI Enabled
- API Available
- Open Source
- CLI Available
Images
View 6 images
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Pricing
Free trial available
Free plan available
Billing type
Recurring Subscription
Suite Team
$49.00
/ month
Suite Growth
$79.00
/ month
Suite Professional
$99.00
/ month
Suite Enterprise
$150.00
/ month
Free trial available
Free plan available
Billing type
Recurring Subscription
Free
$0.00
/ month
Team
$100.00
/ month
Corporate
$320.00
/ month
Flex
Contact Us
Pros and Cons
- Competitive pricing
- There are over 1,000 app integrations, making it easy to integrate with your existing tech stack
- You get access to dedicated call center tools
- The end-user experience isn’t as modern or intuitive as some of the newer tools on this list.
Not enough data available.
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Reviewer's Segments
Insufficient data to show segment split
Small Business
79.91%
Mid Market
15.45%
Enterprise
4.64%
Deployment
- Cloud based
- Desktop based
- Mobile based
- On-premise
- Cloud based
- Desktop based
- Mobile based
- On-premise
Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
- 24/7 (Live rep)
- Chat
- Email/Help Desk
- FAQs/Forum
- Knowledge Base
- Phone Support
Training
- Documentation
- Documentation
Integrations
Total integrations:
17
- Aircall
- Asana
- Better Stack
- BigCommerce
- Bitrix24
- Dropbox
- Dropbox Business
- Drupal
- Duda
- Freshdesk
- GitHub
- Gmail
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Google Sheets
- HubSpot
- Intercom
- Intuit Mailchimp
- Jimdo
- Joomla
- LiveAgent
- Loom
- Microsoft Excel
- Microsoft Teams
- Pipedrive
- PrestaShop
- Shopify
- Site123
- Sitecore Experience Manager
- Slack
- Squarespace
- TeamViewer
- Trello
- WhatsApp Business
- Wix
- WooCommerce
- Zapier
- Zendesk
- Zendesk Support Suite
- Zoho Assist
- Zoho CRM
- Zowie
Total integrations:
30
- Aircall
- Asana
- Better Stack
- BigCommerce
- Bitrix24
- Dropbox
- Dropbox Business
- Drupal
- Duda
- Freshdesk
- GitHub
- Gmail
- Google Analytics
- Google Analytics 360 Formerly Google Analytics Premium
- Google Sheets
- HubSpot
- Intercom
- Intuit Mailchimp
- Jimdo
- Joomla
- LiveAgent
- Loom
- Microsoft Excel
- Microsoft Teams
- Pipedrive
- PrestaShop
- Shopify
- Site123
- Sitecore Experience Manager
- Slack
- Squarespace
- TeamViewer
- Trello
- WhatsApp Business
- Wix
- WooCommerce
- Zapier
- Zendesk
- Zendesk Support Suite
- Zoho Assist
- Zoho CRM
- Zowie
Top Alternatives
Categories
Common categories include: Social Customer Service Software, Conversational Support Software, and Chatbots Software.
Company Details
- By Zendesk, Inc.
- Located in San Francisco, California, United States
- Founded in 2007
- By Userlike UG
- Located in Cologne, North Rhine-Westphalia, Germany
- Founded in 2011
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