Userlike Reviews & Product Details

Besonders den Chatbot finde ich eine tolle Möglichkeit. Wir haben in der Testphase viele Interessierte akquirieren können, weil sie sich aus Interesse mit dem Bot unterhielten.

Es sollte unbedingt eine App dazu entwickelt werden!!!

Wir haben viele Besucher auf unserer Seite, die aber auch wieder ohne Interaktion gehen. Wir möchten gern an dieser Stelle mit einem Chat für eine Konversation sorgen.

It is a huge opportunity to convert a visitor who has questions to our products into a paying customer. The customer gives us a positive feedback, as his questions are clarified directly.

It would be good if there is a smartphone app to communicate with customers on the go.

We can directly explain to customers, who do not understand our business, how we offer brands and high quality to a low price.

I am a member of the telegram support team(TSF )

Do not achieve our goals and aspirations

Accurate, fast, simple and fluid speaking and tracking until the user's problem solves

We have integrates userlike within a few minutes and it works great.

It would be great if there would be an app that sends me a push message if somebody needs something. Having a browser window open all day during work is fine but I would offer my instant replies also at evenings and weekends where I am not in front of my computer. There is the slack option but I couldn't try it within the free version.

We use it for support on our web platform.

Userlike helped us to setup the right customer support within 30 minutes. We could integrate the chat function without any hassle or problems. The software is easy and intuitive to use, so that we didn't have to invest any resources in training our support team. It was important to me, as we weren't sure at the beginning if we will stick with it or choose another service provider.

I would love to see Whatsapp support, but so far there are no companies offering that (August 2017). I would like to send out canned responses if the user wrote two different keywords in one session. For me automated chat support where customer support agent jump in at the right time is the future. 99% of our support questions are always the same, so we would love to answer them directly.

We pay a lot for our leads, so we want to convert them. Userlike helps us to increase the conversion rate and our business would not work without live chat support. As we are operating in several Latin American countries we don't want to rent tens of phone numbers and offer phone support. Live Chat is very important to us because we provide a new concept to our customers and most of them want to confirm what they red.

Das Beste an Userlike ist die kinderleichte Einrichtung und Anwendung; man muss sich nicht erst durch unzählige Erklärungen lesen sondern kann direkt loslegen. Falls etwas unklar sein sollte, stehen einem die Userlike-Mitarbeiter jederzeit zur Verfügung und bieten einem den nötigen Support. Die Chat-Software bringt alle nötigen Features mit sich, die uns eine schnelle & unkomplizierte Kommunikation mit unseren Kunden ermöglichen. Wir waren auf der Suche nach einer Möglichkeit, noch schneller mit unseren Kunden in Kontakt zu treten bzw. die Kundenfragen noch schneller beantworten zu können; das gelingt uns mit Userlike jetzt problemlos. Wir sind auf jeden Fall total begeistert und können Userlike wärmstens empfehlen!

Leider ist die Software für junge Unternehmen bzw. Startups vergleichsweise teuer und die Basis Version nicht ganz ausreichend für unsere Bedürfnisse. Außerdem wäre eine Userlike-App richtig genial um auch mobil Zugriff zum Chatportal zu haben. Ansonsten sind wir allerdings sehr zufrieden mit Userlike.

Wir nutzen Userlike, um unseren Kunden neben dem Service via Telefon & Mail einen weiteren Kommunikationsweg für ihre Fragen zu bieten ohne dass sie sich lange in Warteschleifen oder mit langen Mails herumplagen müssen. Mithilfe des Chats können wir so in erster Linie kurze Standardfragen in kürzester Zeit beantworten und sparen damit nicht nur uns sondern vor allem auch unseren Kunden jede Menge Zeit.

I like that the basic version is for free and also that it is very easy to handle for customers.

That there is no way to use the backend on a mobile app. Sometimes we are outside and it would be great to reply fast by a app.

Easy & fast customerservice

mit den Kunden direkt kommunizieren zu können und Fragen sofort zu beantworten

das es keine App für Handy von Userlike gibt

Direkte Fragen der Kunden beantowrten, ohne das die Kunden erst eine Mail schreiben müssen oder anrufen müssen. Wir haben gemerkt, dass die Kunden glücklich sind, wenn man sofort reagiert

Ich bin per Zufall auf Userlike gestoßen und weil es ein deutscher Chat-Anbieter ist, war meine Neugierde sehr groß. Die Einrichtung verlief ganz leicht und falls ich doch mal Fragen hatte, konnte ich sofort den Support kontaktieren. Hier hatte man mir sehr kompetent und freundlich weiter geholfen. Des weiteren gefällt mir sehr gut, dass es einen Disclaimer für die Datenschutzerklärung gibt, die dem User vor Beginn eines Chats angezeigt wird. Durch diesen neuen Service kann ich viel leichter mit möglichen Kunden in Kontakt treten. das Tool macht genau das, was es soll und ich bin schlichtweg begeistert. Mein Fazit laut: Absolut empfehlenswert für jeden, der mit seiner Website oder Blog seinen Lesern einen besondern Service bieten möchte. Die Preise sind durchaus human und keines überteuert. Der Chat-Panel ist übersichtlich und einfach zu handhaben.

Einzigstes Manko, dass es bislang noch keine App für Userlike gibt. Aber vielleicht bietet die Firma das in naher Zukunft an. Mit einer App könnte man sich auch mobil von unterwegs aus einloggen und noch schneller auf mögliche Anfragen reagieren.

Ich habe einen zeitnahen Kundenservice für meinen Blog gesucht und bin hellauf begeistert! Jetzt können mich mögliche Kunden in spe noch schneller kontaktieren und vor allem brauchen sie keine E-Mails mehr schreiben. Es sei denn, man ist offline.

We are a UK based startup that offers cloud-based conveyancing software. After a long period of research into live chat widgets that could be incorporated into our website and software, Userlike provided the greatest range of features at the most affordable price. Particular strengths of Userlike include its minimal and modern design that can be customised, as well as its user-friendly interface. As a startup, an extended trial period was offered. The support given to our business is a sign of the fantastic customer service that has been given time and time again.

I cannot fault Userlike. The software and the customer service that has been provided has been exceptional.

The instant messaging software enables immediate communication with our clients - a direct dialogue that is far quicker than emailing.

Live chat modern and dahsboard also, clear and rich. Work perfectly.

For the moment nothing. Just want see little new feature on this live chat maybe it will be added on the future :) as the possibility for us or the client to upload a file/attachement on the chat directly and not a link or screenshot.

For the moment I'm on trial since today so zéro.

very friendly customer service, good possibilities for customization

I cannot think of anything I dislike until now

Increasing the number of applications

Userlike is an awesome product. By integrating userlike, we can see user engagements going to a high level. Our users are reaching out to us, thus increasing our sales.

Nothing. We are in love with this. Can't suggest anything to improve on it.

We help students in study abroad. We help them choose the right university basis their profile and apply to that university. Students needs lot of guidance in this process. Userlike chat is the best interface for this.

With userlike, you can easily help the customer with the product selection and provide advice

An Android app for outside the office would be super

Answer, advise and sell

The possibility to format messages and actions of form, the chat history control and the fact you can customize all messages and a little of interface are awesome. I like the possibility to try it for free and extend the free trial period by answering the feedback form. Unfortunatelly, I cannot say much about the pro account because we are still using the free trial version. I think the possibility to attach a file in chat is a great feature too, because in the specific case of [email protected] it's very common to send PDF files to customers searching for a specific product information.

I live in Brazil and this chat tool is too expensive for my country =( Other thing I dislike is the fact that Userlike don't offer an mobile app, what woul be a great feature for my team. I dislike the limitations for plans, it's great to have a free trial period and the possibility to extend it with a feedback form, but maybe it would be better to have a free plan, with minor limitations. I use the Zendesk with other customers and they have a free plan, wich fits almost every situation for me.

To make better relationships between customers and my company. Integration with CRM is one great feature too. The proactive version of chat extends the capability of my website to make better relationships too.

The features and the aesthetics are great and intuitive. Customer Feedback using user like will help the company grow and develop new business models. The introduction of machine learning combined with the usage of user like and its products will help not only our company improve but also improve the industry by catering to the needs of the customer base and retain and grow the customer base. We like the opportunity to add new operators under customer service and have them all under one particular page so that the customer service experience is uniform and can be tweaked at any give point. This also improves the shipping and product efficiency to help improve our industry. Moreover, the chat embed feature with a myriad of chat options such as private and normal help the company interact with the company better. This make the chat also secure and effective.

The software is great, would like to see slack and desktop integration. Slack would improve emplyoyee, employee interaction to help with customer interaction.

Small business customer service. Userlike improves customer retention rates by providing insights into what the customer wants, their buying trends and the unseen profit opportunities that may be presented. Use of user like also presents an opportunity to data mine and gather trends and patterns to better improve the customer experience.

Look and Feel, almost everything can easily be configured in order to make your support chat unique to customers

Can't think of any for the momement, since I do not need to make use of the full product range (still using the free version)

Better visibility and response

Automation, quality services and ease of access. Furthermore the pricing is very affordable and the free account an amazing feature. I will definitely share this innovative and affordable service within my network

No negative feedback or review up to now. I believe that this service has the potential of being the breakthrough, making a difference both organizationally and financially for the small, medium and large enterprises.

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Most definitely the fact that the API supports chatbots and there are already several examples of chatbot programs to help developers get started. One cannot understate the importance of examples in the API!

I haven't yet discovered anything that comes to mind for negatives on the software.

My company e-bot7 is working on developing an integration for Userlike and the fact that Userlike provides a very simple API with chatbot support will make development a lot smoother.

The best is that you can set up the messages in Greek and not only in english. That you can disable it and enable it when ever you want. Its simple to put in your internetpage.

Until yet nothig really! The only thing is that i wish there was an android app so that you could use it through there too!

Until yet nothing really..Were trying to provide as much service to the customer as we can..