Unclaimed: Are are working at Userlike ?
Userlike Reviews & Product Details
Userlike is a live chat software that is largely considered one of the leading software options in its space for live chat and customer messaging in Germany. It’s a unified messaging solution that allows businesses and companies to receive messages from different channels via a central inbox. All requests received via website chat, WhatsApp, Facebook Messenger, Telegram, and more land directly in Userlike's Message Center, ensuring a seamless and easy to user-interface.
( 1 )
| Capabilities |
|
|---|---|
| Segment |
|
| Deployment | Cloud / SaaS / Web-Based, Desktop Mac, Desktop Windows, Mobile Android, Mobile iPad, Mobile iPhone |
| Support | 24/7 (Live rep), Chat, Email/Help Desk, FAQs/Forum, Knowledge Base, Phone Support |
| Training | Documentation |
| Languages | English |
Compare Userlike with other popular tools in the same category.
The ease of setting things up and what the chat tells me about the webvisitors. By looking at the URL the visitor is on, I already kind of know what he or she is interested in. I often know what the visitor will ask, before he asks it.
I would salute real-time-monitoring and many other features.
We sell vouchers and coupons for online advertising. These can be used for using in Facebook, Google, Bing. People mostly have questions before buying these coupons, so we use the chat to give interested website visitors a final push, let's say. We regularly make direct sales over the chat.
User like is sImple and intuitive to use, also for new team members. Its the fastest chat tool we used and it can be so smoothly integrated into our other customer related apps.
there is nothing so far i don't like. i actually recommend userlike to my friends.
We have visitors with small doubts about our products, with the userlike chat we solve them in seconds and turn them into returning customers.
user support and commercial plan ........
nothing to notice ......................
redued time of help desk operators
Easy set up and big range of apps to integrate
I would prefer it if you could customize it more. E.g., there are 3-4 templates for the background. I want to use one that fits my website. Or an App for iOS, so I get the messages directly on my phone.
Userlike gets me faster into communication with my customers and enables me to deliver an individual and personal UX
Until now, it was quite easy to use and everything is explained well. I use a chatbot for the first time and we tried a few different but userlike was the best one.
I cannot say until now. The pricing is okay, could be a bit cheaper but what couldn't? So until now I am quite happy. Let's wait and try a bit and then I'll tell you again.
Our homepage is just for passive working, so we we're searching for a tool to help us contact our users more easy than email and make it more personal. I hope that'll work.
The system is so easy to use. Thanks a lot
The upgrade version is expensive. Please offer a cheaper one
The chat function is easy to communicate in real-time with my customers
The support answers very quickly, onboarding was a pleasant experience.
There are some parts of the messaging-widget which could be more customizable. Misses a real elementor-integration.
We are generating more leads while also reducing our support-tickets.
quick response from sales-staff modern design loads of functions
too many functions for a beginner expensive
we used it to get in contact with pupils on an online open-door day
Easy Installation Even for non technical experts.
When I am thinking of a Chatbot ist should habe an offline mode
Generating new Sales contacts
Ease of implementation and configuration
Survey on entry could be enhanced to help clarify client needs upfront
I have just started using it but I believe it will be very useful going forward to assist clients in getting started with using our services