Userlike Reviews & Product Details

gute Kommunikation gute Hilfeleistung einfache Implentierung

hohe Kosten keine Android App keine Windows App

Ich hoffe, das wir eine rege Kommunikation mit unseren Kunden realisieren können und diese Möglichkeit genutzt wird

The Dashboard is easy to use. Looks very modern aswell.

Setup can be a bit tricky. Also you shold have the option to book additional "user slots" without actually upgrading..

We use it as live chat tool at the moment.

Quick installation and starting the chat

until now, it's all good, but perhaps I find s.th. I'll dislike later

Easy way for costumers to get in contact/ much faster than e-mail e.g.

Auch Sprachnachrichten möglich für längere Nachrichten

Eigentlich ist für unseren Zweck nichts zu beanstanden

Anwerbung von Auszubildenden

klare Trennung in Konfiguration und Bedienung mehrere Webs (Widgets)

Das Lizenzmodell ist leider wenig flexibel für unsere Branche.

Betreuung mehrerer Webs in unterschiedlichen Sprachen mit gleichen/verschiedenen Agents.

Sehr unkomplizierte Implementierung. Funktionen und Erscheinungsbild des Messengers sind sehr individuell anpassbar.

Hier fällt mir ehrlich gesagt nichts zu ein.

Wir versuchen zu verstehen, weshalb Kunden Ihren Kauf bei uns im Webshop abbrechen.

Die Individualisierung und einfach Anbindung im Google Tag Manager.

Mir fehlt noch der Überblick, was alles möglich ist.

Wir können mit unseren Nutzern chatten und erhoffen uns mehr Leads.

simple design and stabel function. push messages remind me to take action. collaboration with team should easily be possible.

i do have little experience with such a tool but from my point of view: quite nice. a little bit more options for individual scaling would be nice.

get more response from website visitors, undertake direct and fast communication and interaction with interesting applicants, prefilter interested candidates via forms, chatbot, etc.

Die einfache Bedienoberfläche ermöglicht eine schnelle Einweisung für die Mitarbeiter. Alle normale Buttons sind einfach zu erreichen und schnelle zu erklären. Viele Änderungs- und Gestaltungsmöglichkeiten sind bereits in der Testphase möglich.

Die Testphase könnte mit einem Full-Service starten und diese dann markieren. So das erstmal alles direkt getestet werden kann um dann das entsprechende Paket auszuwählen. Aber das fragen wir noch per E-Mail an. Wir haben eigentlich bei uns eingestellt, dass der User seinen Namen und E-Mail Adresse preisgeben muss, das funktioniert nicht immer, müssen wir aber auch noch mit dem Service klären. Daher kann ich zu "Dislike" nichts weiter Schreiben und ich denke, dass dies eigentlich auch keine Dislikes sind, aber irgendwas muss ja nunmal hier rein.

Wir haben uns etwas mehr Ansturm während der Testphase gedacht. Eigentlich war das zum Glück nicht so... Das zeigt uns, dass unser Webshop ganz gut funktioniert. Gleichzeitig kamen solch "faule" Anfragen, die man einfach beantworten kann, aber hoch komplexe, bei denen man sich zurückmelden muss. Es ist definitiv ein Mehrwert für den Webshhop, aber den zeitlichen Aufwand, sollte man dahinter nicht unterschätzen.

The dashboard gives a perfect overview and chats are easy to handle

Unfortunately there is no chat bot integrated

Better customer experience on our website and more leads

It enables me to chat with potential customers visiting out website in a supportive manner. It is very easy to use and includes useful tutorials to help you get started with UserLike. It also has a free trial which is amazing and other services don't often offer this. I also really like that you can see what your webvisitors are typing before they even send the message.

There should be a better integration with Microsoft Teams. It would be better to have a more significant notification when you receive a message from a webvisitor. Sometimes the geolocation of the webvisitor isn't that accurate but I don't think this has anything to do with the product itself. Nothing else really pops to mind about disliking UserLike.

We have not had a chat service on our website for some time now and UserLike was the best option to try it out due to the free trial. The ease of this service has enabled us to trial a web chat widget successfully. We hope to be able to increase the amount of leads from out website by giving visitors a commitment free method of asking questions about our services. I would highly recommend this product to companies looking to trial a live chat for their website.

The chance to intensify our customer dialog and streamline the work processes within the sales team at the same time

That even the "easy to understand" tutorials and explanations use so many IT language and are - IMHO - still too much tech talk for ordinary users. But maybe knowing what widgets are, where to find a >body tag< and how to implement codes are essential these days, lol.

Helped to generate Qualified Leads. The number of incoming RFIs can be quite high so to be able to answer the first basich questions in real time helps to filter and nurture the opportunities only.

The Jabber integration into Macos is awesome.

No mobile app and Ui of chat (in backend).

We solve our Support and lead generation tasks.

The system offers nic etools to adjust the optical appearance. It is easy to get started and offers nice options for more automaize customer service.

I am missing an app for easy use of an agent service by mobile phone. I cound not find the settings for acoutic signals for new enquiries/ new chats.

I want an additional channel for customers to place questions and to report any problems, bugs or difficulties in use of my webshop.

I specifically am impressed with the level of analytical insight which Userlike provides us pertaining the performance of our help desk support team ,and also important web traffic data like the location of web visitors to our website , referral link , their browser type ,device type etc These insights are used by the product and sales team to improve our app and website and also improve the workings of the help desk support team. Customer support - Userlike has an effective and standby customer care team who are quick to act as a guide whenever we run into any hurdle ,why using Userlike. Chatbot- As customers of userlike ,we are able to make use of its chatbot - Chat butler . Chat butler has helped our support team focus on difficult and complex problems faced by our users,while Chat butler gets to handle the easy questions posed by users. Thus winning the support team valuable time to maximize performance. No other situation has Chat butler been more helpful than during weekends ,when the support team is on break .In situations like this , Chat butler guides web visitors to open a ticket.

For new support agents introduced to Userlike , it takes a bit of learning to get accustomed to this programs user interface ,as it is not very intuitive ; this has to be improved on. Also Userlike lacks a mobile app. at present and this is a setback for the helpdesk team , as they want to be able to communicate with our web visitors even while on the move across the office space. Our closest get- around solution to this hurdle is to make use of a tablet and this probably does not give you the light weight feeling you get from a mobile phone.

Majorly better sales conversion .Userlike ensures we are able to respond to problems faced by our customers in the process of using our service in real time and on occasions ,when there are no agent available ; we can count on Userlike's chatbot - Butler to guide our users to open a ticket .Ensuring a sales rep. can revert back to them via email or phone .

I like the support bot - chat Butler which engages with users when help desk support is offline,and then forwards the information gotten from users via email to the support team whenever they come back online.

I dislike the user interface of this software.It just isn't attractive and makes navigation a nightmare.

Userlike greatly reduced the number of lost customers due to help desk agents being offline.Thanks to Chat Butler.

Majorly,I love the analytic feature of userlike the most.It enabled our sales team to follow website visitor behaviour and even trigger messages to website visitors.This little actions proved to be the difference between bad sales conversion and great sales success.

I dislike the user interface.It just wasnt attractive at first sight.It also took time to find ones way around the dashboard.

Sales conversion really.Without an effective helpdesk program,a lot of customers left the website since they couldnt get instant explanations to their problems.

Easy Typo3 Integration, Nice UI, Great Functionalities, Customizable.

Nothing yet to complain about, seems to meet all requirements.

Still evaluating.

The widget design is great, very easy to configure. Also the Pipedrive add-on works perfectly, making our lives with the CRM a lot easier.

When you choose the proactive message, the registration becomes optional, even if you don't want to. Also, you can't see the people currently online; you'll only know some data about the visitors when they decide to start a conversation.

With userlike we have a higher closure rate, which is also faster. We also solve problems with customers faster and can make more of our time.

That i have possibility to be offline all the time. Bubble in right corner.

I do not understand how to get notifications about new messages to my email or mobile phone

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