Userlike Reviews & Product Details

Smuk design og æstetisk opsætning. Let overskueligt og behageligt. Som virksomhed har man et stort behov for at nå ud til slut kunden, hurtigt, let og elegant. Der opfylder de behovet til maksimalt tilfredstillelse.

Det eneste minus der kan nævnes er at prisen er en smule høj i forhold til andre lignende produkter. Man skal ikke lade sig afskrække, da man hurtigt finder ud af at det er alle pengene værd.

Det hjælper mig med at nå mine relationer med mine kunder hurtigere og effektivt. Kunden kan få svar hurtigt, hvilket er banebrydende for min virksomhed.

Userlike is very easy to use. We quickly learnt how to use, implement and maintain the software. All we needed to do is to read the best practices. The features are explained very well. We managed the setup completely independently and started our first chats on our website very soon. The chats work smoothly in practice. We have had very good experiences with it.

Userlike is very clearly arranged. We have only one suggestion: the offline messages are a little hidden. If you do not actively check to see if a message has been received, you can quickly miss the latest news. Here, a visual mark on the dashboard or a mark in the "Messages" field might be desirable.

We are software engineers, producing an ERP software for online trading. It is called reybex (www.reybex.com). At the moment, we have set up Userlike on our website to answer questions about the software. Now we work on an integration of Userlike into our software. The advantage is that we can channel support requests directly to trained personnel and to give responses very quickly.

Wir wurden super gut beraten bei all unseren Fragen. Die Einbindung in unsere Webseite ging rasend schnell und innerhalb von kürzester Zeit waren wir online. Ein bischen haben wir mit den Einstellungen rumgespielt, das User-Feedback eingebaut und sind nun seit 14 Tagen erfolgreich online und sehr sehr zufrieden.

Das Chat-Fenster ist recht groß, ansonsten alles super.

Wir können Kunden schon im frühen Stadium einer Software-Auswahl kontaktieren und den persönlichen Kontakt aufbauen. Das hilft uns extrem weiter.

I was searching for chat software for a long time, and I did try several software packages before I discovered Userlike. The Userlike software is working like a charm. The widget is looking good, and it can be customized depending on the website you use the widget. As I use the software in a different language like English, I thought I needed to translate some sentences, but that wasn’t required at all. The software is working great in every language. All the options you would like in a chat software is available with Userlike. I did find all the possibilities in other software that cost a lot more as Userlike. I pretty like the price quality of this software.

I can’t find any negative about this software.

Support and e-commerce for customers.

Userlike won us with its intuitive backend structure and simple handling. Since the company is based i Germany we don't have to worry about data privacy or other issues. Userlike's features cover everything we need and more! Since we run with them we have enhanced our customer support and reduced time per support request.

I find that the size of the chat window can't be configured is a pity. Apart from that there is nothing to dislike.

We provide real-time support for our clients having technical concerns or needing guidance through our backend. We are fully convinced that Userlike is a big plus for our product and enriches the service a lot.

Hi there at userlike, great to finally find a tool that works for user and support chats. it works right out of the box, is easy to set up and personalize, our visitors love it. keep up that great work. - easy setup - super easy integration in WP - attractive design

So far, we did not come across anything we did not like. Maybe some points like the length of the title, but nothing important

Our services may need some explanation, userlike meets this visitors` need by offering a simple way to address our team.

Was very easy to get setup and allows me to be offline and still accept messages

Would be great if there were more options for customisation

Customers have more trust in our website / platform when they see a LiveChat option. It also helps us to capture the attention of customers that might navigate away

Instant connection, the ability to see when users are on the site

Have to sign into the Chat interface manual all the time

Customer Support

Interface, simplicity and whatsapp integration. More than one widget chat is possible to use multibrand. Create tickets easily is awesome integtation. MAcros chat are very simple to use earnig time

Whatsapp integration only available in expensive subscription, it would be better just a minimun extra charge to use it. We found some difficulties to acess support in the beginin, but we understood that the main support channl is the chat!

Integration my chat with freshdesk helpdesk and creat tickets when our chat is offline. Create tickets when the operators are chating is awesome!

What is most important to my company is the ability to create a ticket in our helpdesk from a chat conversation.

There is not much not to like about this software. It is perfect for any business.

Client support data in a single location was our problem. All team members can review customer support request in our CRM.

Here's the truth... go pull down features lists from any of the "big name" providers who bank on a corporate budget to put a dent in. Then go demo them... that's where you should stop and go signup for Userlike. We have used it for one day and have already ordered Chromebooks for our support reps who work remotely. The app forf Chrome OS makes the Chromebook (in our opinion) the equivalent of a S3 - "self-contained support system".

We expected the feature set to be "thin", and were pleasantly surprised.

Providing support to our web customers who are in the process of customizing a product through our website. It solves that issue, and seems to be scalable to migrate up to handle all support channels.

We like best that Userlike is easy to use and very customer friendly. It increases conversions from our website, since visitors can directly interact with us.

The WhatsApp connect feature is just with the package "corporate" available.

Direct interaction with our customers. As a B2B start-up we have challenges in educating the our potential customers, and with the help of the userlike chat-widget we can handle easy requests and the first questions they might have.

Language options...branding colors and of course nice UX...great onboarding process. No big issues

Appearance was difficult to get to but finally resolved by email I have received

Customer experience

I love the amount of informations i receive from new customers using the chat through our webpage. The simplicity of installing in our running system is stunning. The Userlike team is very fast in responding.

I have no idea...everything is fine for our purposes.

Customer care is important for every Start-Up and running business. Benefits are quick response time, look and feel and satisfied customers.

The program and interface is easy to use, set up, and maintain. It allows for ease of access from where ever our staff may be working as we often work remotely. The mobile version has been especially helpful to our overseas clients who can reach us quickly and without needing to parked at a workstation.

The only draw back is having to login to delete past chat sessions. It is easy to do, just a little inconvenient at times. Especially if you are on the more budgeted plan where you have to constantly ensure that the resolved chat sessions are canceled to allow the "free" chat locations to become available.

We were looking to have better access to our online visitors who had questions and didn't want to email or pick up the phone to call. It allowed for fast response and direct answers tot heir questions in a very timely manner. Seeing how we can instantly solve problems that otherwise go unasked, unsolved, or even forgotten, has enabled us to scoop up some otherwise possibly lost revenue. In our industry some of the terminology we use that we consider generic, needs a little explanation to the customer whop is trying to figure out what to order. This allow us to solve those issues in real time.

It's amazing how Userlike can be customized in style and function. Beautifully designed, and simple to install and setup.

Nothing, we're very happy with the use of this tool so far. After considering 10 different competitors we're confident to say that we have made the right choice.

Our clients need to regularly communicate with us. Previously we were doing it via email or phone. Userlike has made the process much easier. Now we can talk to our website visitors, convert more leads, and keep customers happy.

The option to use this resource for absolutely free. It's a useful feature and you can engage with a whole set of audience that prefers to chat. There are premium options for those with a good budget that can get even better features.

There is not much to dislike. It is very simple and easy to use after a few times. There is definitely room for improvement that I believe could excel this company. If there was an app where I could access the chats from my phone, that would bring it to a whole other level.

The ability to engage with guest without having to speak with them. Although phone access is better, we allow customers who don't want to make a call, to still communicate with us via chat. And it is instant, where emails can get lost or people forget to reply. It brings a premier service to your website when you have chat as an option.

The admin interface is clean, we are able to set up everything, which really differs Userlike from others. We have tried happyfoxchat.com too, but Userlike far ahead and works and looks better.

Currently we have a trouble with Google fonts, but I hope it will be resolved soon.

We would like to reach the visitors on our website. I think this chat window is a great way to communicate with peoples on the site and get engagement.

We are a Europe-based startup in the e-recruiting space and have been looking for a suitable live chat solution for an extended amount of time. I'm glad we finally found Userlike, since it is based in Germany (solving our data privacy issues), has all the features we need (integration with ticketing systems, adaptable CSS, white label solution, auto-operator-forwarding, etc. etc. etc.) and simply works like a charm.

To be honest, the settings page is a bit quirky at first. It doesn't really show you a preview of the widget and if you save your changes, it takes some time until they propagate to the CDN. Also, some features can only be tested when you are already on a premium plan. Apart from that, I can't really think of any major problems we encountered (so far).

As our customer base grew, we simply could not rely on classic communication channels any longer. In an effort to save time and maintain the overview, we decided to introduce a combination of an in-app live chat and a scalable ticketing system. Both are directly connected to our CRM tool and the live chat is also integrated in our sales environment, since we want to use it on our landing page as well. So far, we have not gained enough insights to derive which benefits are the biggest, but I will try to update this review with our learnings as soon as we have enough experience using the new setup.

The way they try to help their clients who don't have so much experience.

So far I don't have any bad experiences using Userlike

The most important beefit is the direct contact with the customers.